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Findings From The Forrester CRM Wave For Enterprise Organizations

Forrester IT

The CRM market serving the large enterprise is mature. The market has consolidated in the past five years. Read more Categories: CRM; customer engagement; customer experience; CX. For example, Oracle has built its customer experience portfolio primarily by acquisition.

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Navigate The Crowded Enterprise File Sync And Share Market By Asking These 3 Questions

Forrester IT

Forrester defines Enterprise File Sync and Share (EFSS) as the technologies that "allow organizations to share and replicate content across multiple devices, distributing files to employees and/or customers or partners outside the enterprise". Read more Categories: Document Collaboration. Enterprise Files Sync and Share.

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Third-Party Risk Management: You Can’t Outsource Your Way Out Of Accountability

Forrester IT

Firms have been outsourcing systems, business processes, and data processing activities to third-party service providers (TSPs) for years, but they are only one category of relationships that introduce risk into the enterprise.

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Six things you need to know about enterprise 5G

TM Forum

The 5G investment outlook remains strong in 2022 amongst enterprises across industry verticals. However only a quarter of enterprises are very confident in their ability to successfully implement 5G. The outlook is bright for enterprises’ adoption of emerging technologies over the next three years.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO Business Intelligence

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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7 enterprise data strategy trends

CIO Business Intelligence

Every enterprise needs a data strategy that clearly defines the technologies, processes, people, and rules needed to safely and securely manage its information assets and practices. Everyone in their organization — from sales to marketing to HR to operations — needs access to data to make better decisions.”

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The Future Of B2B Mobile Enterprise Services

Forrester IT

B2B ecosystems will play a central role for all businesses because they form the basis for redefining approaches toward innovation, knowledge management, supply-chain optimization, product development, sales, and marketing. Read more Categories: #B2B. Enterprise mobility. B2B customer experience. digital ecosystem.

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