Remove category customer-impact
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Capitalizing on technology budgets: A CIO’s story

CIO Business Intelligence

Tech and tech-adjacent expenditures, including categories like Customer Relationship Management (CRM), cloud and data services, billing, software, network storage, business process outsourcing, telecommunications services, and data center technology, represent significant expenses.

Budget 59
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5 ways AI will transform CRM

CIO Business Intelligence

Hype still surrounds some predictions, but change is here, and one of the first product categories to be impacted is CRM systems. CRM systems are a particularly attractive target for this since when implemented effectively, they can have a rapid impact on a company’s bottom line.

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Full memo: Microsoft to cut 10k jobs, about 5% of workforce, and take $1.2B restructuring charge

GeekWire

Citing a need to “align our cost structure with our revenue and where we see customer demand,” Microsoft CEO Satya Nadella told employees Wednesday that the company will cut 10,000 jobs between now and the end of March. ” The memo did not provide more detail on the areas to be impacted. Full text below.].

Microsoft 131
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Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform

Spearline Testing

March 27, 2023 – Cyara , the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing company Spearline , headquartered in Ireland. This strategic move enables us to help more customers transform their CX, making every interaction flawless.

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What is an automation engineer? A growing role to address IT automation

CIO Business Intelligence

The goal of an automation engineer is to eliminate defects, errors, and problems with product or software development and with business or customer service processes. Sometimes this will include hardware or software, but other times you might be asked to automate service or business processes.

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Amazon launches sustainable product search tool to help shoppers make greener choices

GeekWire

Some 25,000 grocery, household, fashion, beauty, electronics and other categories currently carry the label. The eco-labeled products can have smaller climate impacts thanks to their ingredients, production, packaging and other factors. The effort supports Amazon’s commitment made a year ago to become carbon neutral by 2040.

Tools 114
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Disruption Doesn’t Make an Appointment. A Guide for Handling the Unwelcome Knock.

CIO Business Intelligence

In managing the multiple priorities there are two categories to address: People and Process, and Technology. Engage the Crisis Management Team (CMT) to assess and take actions to contain the impact of the situation. Determine the overall business impact and any other customer contractual obligations. People and Process.