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Google’s AI lets users search language-agnostic knowledge bases in their native tongue

Venture Beast

Google researchers developed an AI model that can link entities in 104 languages to entries in language-agnostic knowledge bases. Read More.

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Keynote at Cisco Insight 2010: Innovation beyond boundaries and the role of knowledge-based relationships

Trends in the Living Networks

While I spent much of my presentation looking at some of the more interesting implications of a hyperconnected world, suitable for an audience well used to these ideas, I also explored the critical role of knowledge-based relationships in effectively innovating beyond boundaries. The spectrum of relationship styles.

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Slack launches genAI tools for big businesses, remains mum on price

Computerworld Vertical IT

This provides personalized answers to questions based on an organization’s knowledge base. This feature recaps faster-moving discussions, provides thread summaries, and offers an overview of long conversations, with links to sources in each summary that enable users to check information where necessary. Channel recaps.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Retail 102
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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. Generative AI promises an entirely new level of innovation.

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The $400 billion opportunity for AI in customer service

CIO Business Intelligence

As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We We can pass auto-generated replies as an internal note to the ticket, where the agent can quickly review, rework if needed, and send.”

Training 124
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Generative AI’s role in increasing IT efficiency

CIO Business Intelligence

In many cases, a genAI platform trained on the enterprise’s data — from telemetry data to knowledge base articles — can help individual employees, customers, and partners resolve IT issues all on their own. It analyzes past root cause reports to uncover authentic causal links between past and current events.