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Designing a customer value management program

TM Forum

If you’re reading this article, the chances are that either now, or at one time or another in the past, you’ve been faced with the task of designing an effective customer value management or loyalty program. Effectiveness is what will eventually define and measure your program’s success. It matters.

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Senkyu: MTN Uganda’s new way to say ‘thank you’ loyalty program

TM Forum

Rebuilt and expanded customer loyalty program, called Senkyu, to acknowledge customers and drive innovative ways to redeem points, including integration with digital payments, which improves financial inclusivity in Uganda. MTN Senkyu is a unique loyalty program in Uganda and goes beyond typical telco reward schemes.

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Next Tech Titan: MotherDuck, Rec Room, Statsig, Submittable, Zuper vie for pivotal GeekWire Award

GeekWire

But once a year, we formalize the process through the Next Tech Titan category in the GeekWire Awards, our annual event recognizing the top innovators and companies in Seattle and the Pacific Northwest. Vote here or below in this GeekWire Awards category, which is presented by Baird. The company’s total funding to date is $53 million.

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Congratulations to the 10th anniversary SAP Innovation Awards 2023 winners!

CIO Business Intelligence

Together with our customers and partners, we are happy to celebrate the 10 th Anniversary of the SAP Innovation Awards. This award program extends the co-founders’ vision to create positive economic, environmental, and social impact; help the world run better; and improve people’s lives. Digital Transformation

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Groundbreaking Report Exposes Stark Exclusion of Women in Cybersecurity

SecureWorld News

The 2023 State of Inclusion Benchmark in Cybersecurity report quantifies the dramatically worse workplace experiences of women compared to men across virtually every measured category. When averaged across all experience categories such as respect, career growth, access, and recognition, women faced exclusion at twice the rate of men.

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How we’re driving sustainable impact for business and society

CIO Business Intelligence

Considering the broader impact — across business, people, and the planet — of how we run our business isn’t new for Dell Technologies. Helped deliver a positive impact for 128 million people through health and education initiatives, such as Digital LifeCare , Solar Community Hubs , Girls Who Game , and Student TechCrew.

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Using data wisely to personalize customer experience

TM Forum

CSG's President of Customer Engagement, Alfred Binford, discusses with Mark Newman, TM Forum's Chief Analyst, what customers seek from personalization, how to optimize data use and why communication service providers have to set the customer experience bar high. And it’s not just about competing in your category.

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