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Designing a customer value management program

TM Forum

If you’re reading this article, the chances are that either now, or at one time or another in the past, you’ve been faced with the task of designing an effective customer value management or loyalty program. Effectiveness is what will eventually define and measure your program’s success. within the program framework.

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D&I programs help AllianceBernstein stand out for tech talent

CIO Business Intelligence

As global head of technology and operations at AllianceBernstein, Sprules, along with his leadership colleagues, are going the extra mile to ensure the financial services company can compete in today’s seller’s market for vital tech skills. . “I Diversifying the talent pipeline. The Nashville, Tenn.-based Karl Sprules. AllianceBernstein.

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Bridging the IT leadership gender gap

CIO Business Intelligence

The ‘broken rung’ has long restricted women from achieving managerial positions in IT, and the latest joint LeanIn.org and McKinsey Women in the Workplace report finds underrepresentation in leadership roles is still a problem, and more so for women of color. The key is using metrics to focus efforts where it’s needed most. “We

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CIOs in transition: 5 tips for landing your next IT leadership job

CIO Business Intelligence

At some point in your career, you’re likely to find yourself in transition, having left an IT leadership job without a new one lined up. While you may have planned or negotiated an exit, very often such departures are beyond your direct control, due to a leadership change, acquisition, or another strategic event.

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What is a project management office (PMO)? The key to standardizing project success

CIO Business Intelligence

Debra Chin, a certified Project Management Professional (PMP) and program manager/consultant with ROC Implementation & Management Group (ROCIMG), describes the PMO more succinctly, saying, “It’s a centralized point that helps manage projects.” Others divide PMO types into centralized and decentralized categories.

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Data Analytics: Strategies to Demonstrate Value and Achieve Transformation

CIO Business Intelligence

Recently, chief information officers, chief data officers, and other leaders got together to discuss how data analytics programs can help organizations achieve transformation, as well as how to measure that value contribution. business, IT, data management, security, risk and compliance etc.) Arguing with data? Arguing with data?

Strategy 105
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Project management: Tips, tools, best practices

CIO Business Intelligence

Stakeholder expectations Stakeholders can be any person or group with a vested stake in the success of a project, program, or portfolio, including team members, functional groups, sponsors, vendors, and customers. Here is a comparison of the three key roles within the PMO or EPMO, all are in high demand due to their leadership skill sets.