Remove category metrics-and-measurement
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Designing a customer value management program

TM Forum

If you’re reading this article, the chances are that either now, or at one time or another in the past, you’ve been faced with the task of designing an effective customer value management or loyalty program. Effectiveness is what will eventually define and measure your program’s success. It matters.

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Data Analytics: Strategies to Demonstrate Value and Achieve Transformation

CIO Business Intelligence

Recently, chief information officers, chief data officers, and other leaders got together to discuss how data analytics programs can help organizations achieve transformation, as well as how to measure that value contribution. Supply and consumption are symbiotic principles that together maximize the value of the enterprise data asset.

Strategy 105
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STC rapidly adapts to deliver “new normal” digital experience

TM Forum

What: STC’s Corporate Customer Experience Management program enabled the operator to overcome pandemic-related challenges and quickly meet changing customer needs in unprecedented circumstances. It establishes a unified approach to customer experience measurement across the STC Group. At the heart of CCEx is Huawei’s.

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What is a project management office (PMO)? The key to standardizing project success

CIO Business Intelligence

Debra Chin, a certified Project Management Professional (PMP) and program manager/consultant with ROC Implementation & Management Group (ROCIMG), describes the PMO more succinctly, saying, “It’s a centralized point that helps manage projects.” A good PMO drives discipline, communication, and orchestration.

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Building a platform for growth through cultural transformation

TM Forum

LITC realized it would not make sense for its business to jump into an IT transformation program without first advancing its organizational maturity. What: A national carrier’s cultural transformation through investments in employee upskilling and expansion in the face of a pandemic and conflict. A matrix of challenges.

Education 130
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Microsoft makes tiny dent in annual carbon footprint but says ‘it’s not happening fast enough’

GeekWire

It also described its programs to help Microsoft customers measure and reduce their climate impacts and its work on international initiatives and policies to address climate change. based company reported releasing just under 13 million metric tons of carbon dioxide equivalent last year. The Redmond, Wash.-based

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How will 5G impact telcos' carbon footprint?

TM Forum

Deutsche Telekom topped MSCI’s list of the 15 largest listed companies by market capitalization "that reported additional scopes or categories of greenhouse gas emissions in the 12 months that ended August 31, 2021". this figure could reach 14% by 2040. unless the industry takes significant steps to address its environmental impact.

Energy 130