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AI Will Transform Customer Service Interactions As A Collaborative Partner

Forrester IT

Enterprise customer service solutions support customers over a breadth of channels, and manage inquiries to SLAs. Embedded AI will make agents more productive and effective.

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Three Human-Centered Imperatives For Our Tech-Enabled Future

Forrester IT

This phenomenon has been driven primarily from the outdated managerial approach that the application of technology simply supports the efficiency of a given product or service. Organizations can no longer use this mindset and […].

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53 Questions Developers Should Ask Innovators

TechEmpower - Information Technology

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. Background Questions Let’s start with some background questions about the business and product. What problem is your product trying to solve? Do you support discounts? Wireframes?

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VMware Explore 2023: Multicloud Solutions for Tomorrow’s IT Landscape

IT Toolbox

VMware Explore 2023 saw the company introduce exciting product upgrades and service announcements to support its multicloud and edge computing goal. The post VMware Explore 2023: Multicloud Solutions for Tomorrow’s IT Landscape appeared first on Spiceworks.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. In this webinar, Bhavana Angadi, Senior Product Manager at Hopscotch, will teach you: The right ways to communicate with your customer.

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Differentiate With Customer Service For Marketing Success In The New Normal

Forrester IT

Customer Service As We Know It Has Changed What is was Customer Service? Support to enable better use of a product or a service. All customer engagement in the post-sales customer journey. A mandatory investment that adds to cost (and this needs optimization to manage revenues). Yes, but no.

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The Importance of Technical Expertise in Frontline Support

Helpt

Finally, your options are exhausted so you decide to pick up the phone, look up the support number, and entrust your future to the person who picks up the phone. Frontline support staff are the human connection that can turn a frustrated customer into a loyal brand advocate. Exceptional customer service is THE differentiator.