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2030 Vision: How the telco industry’s past successes will shape its future

TM Forum

With wireless subscribers and enterprises alike expecting more personalized and value-added offerings, telcos have to adapt faster than their customers expect. Over time, however, new entrants and high mobile subscriber penetration led to the start of B2C saturation. By the end of this era, overall B2C sector growth began to slow.

B2C 182
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Discovering value in B2B and B2B2X ecosystems

TM Forum

Some digital offerings, like entertainment and gaming, could monetize untapped B2C opportunities, but the lucrative B2B segment offers the greatest opportunity to help industry verticals differentiate and tap into high-margin revenue streams. This will help drive growth, provide new value, and serve the needs of enterprises.

B2B 130
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Why being better partners will maximize CSPs’ opportunities

TM Forum

CSPs have a huge opportunity to create new complex products and solutions for the B2C market. a de-risking of the opportunity - CSPs preferred guaranteed wholesale revenues to uncertain B2C revenues. a lack of agility and flexibility to address these opportunities directly and tailor the offering to them. network-as-a-service.

B2C 130
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FORRward: A Weekly Read For Tech And Marketing Execs

Forrester IT

Cisco’s Ex-CEO Has Launched A Startup, Taking Enterprise CX To The Next Level John Chambers, Cisco’s longtime CEO (1995–2015) founded a startup, Pensando, focused on making edge computing more scalable, agile, and efficient.

Agile 186
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Verizon Business Group transforms customer and partner experience

TM Forum

With exponential growth came operational challenges due to a complex landscape spanning 10 lines of business as a result of reorganizing its wireline and wireless segments into a seamless enterprise. The North Star EA program modernized systems, boosted enterprise efficiencies, and ensured scalability.

Groups 130
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Enhance telecom strength, collaborate with partners: Huawei accelerates 5G business success

TM Forum

In China's Shanxi province, 5G has enabled a local coal mining enterprise to implement modern safety surveillance, with remote control and robotic inspections now possible more than 500 meters underground. Legacy systems are siloes, designed for different lines of business, such as B2C, B2B, and B2H, or mobile and fixed.

B2B 130
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Why an omnichannel strategy is critical as CSPs move beyond connectivity?

TM Forum

In addition, enterprise buyers have become increasingly used to the frictionless, B2C-style experiences from online marketplaces, such as those run by AWS and Google Cloud. CSPs have an increasing volume of offers to manage, with some juggling over 50,000 SKUs and products for enterprise customers. Transform, engage, monetize.

Strategy 130