article thumbnail

The Three Ways Companies Value Customer Success Programs

Forrester IT

In the three years since publishing our first report on the customer success discipline’s relationship to customer experience management, I’ve had many conversations with Forrester clients about bringing customer success management into a business. where should the program report) to […].

article thumbnail

Chicago Police Started Secret Drone Program Using Untraceable Cash: Report

Gizmodo

The Chicago Police Department started a secret drone program using untraceable money seized in drug raids and other criminal investigations, according to a bombshell new report from the Chicago Sun-Times. Read more.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

2024 Security Recommendations: Tackle Change Head On

Forrester IT

We recently published the Top Recommendations For Your Security Program, 2024 report for CISOs and other senior cybersecurity and technology leaders. The theme for our annual recommendations report this year centers around the importance of anticipating and leading change.

Security 410
article thumbnail

Top 10 AI graduate degree programs

CIO Business Intelligence

News & World Report ranks the best AI graduate programs at computer science schools based on surveys sent to academic officials in fall 2022 and early 2023 in chemistry, computer science, earth science, mathematics, and physics. Here are the top 10 programs that made the list that have the best AI graduate programs in the US.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue.

article thumbnail

Free streaming platform Tubi reportedly getting into original programming

The Verge

Free streaming platform Tubi has plans to branch out into original programming, Bloomberg reports , citing sources familiar with the company’s plans. The streamer will likely start with original movies, but is also exploring episodic TV shows, and is speaking with potential advertisers about partnerships, the report states.

article thumbnail

AI is set to transform hiring requirements: Report

CIO Business Intelligence

The adoption of AI is creating a tectonic shift in the skills requirement and thereby the hiring needs for companies, according to a report by EY. The poll finds that 50% of business leaders anticipate a combination of both layoffs and hiring over the next six months as a direct result of AI adoption,” EY said in a report based on the survey.

Report 105
article thumbnail

The ABM Benchmark Survey

In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.

article thumbnail

The Forrester Wave™: AI/ML Platforms: Vendor Strategy, Market Presence, and Capabilities Overview

As enterprises evolve their AI from pilot programs to an integral part of their tech strategy, the scope of AI expands from core data science teams to business, software development, enterprise architecture, and IT ops teams. The Forrester Wave™ evaluates Leaders, Strong Performers, Contenders, and Challengers.

article thumbnail

Maximize Productivity and Simplify IT Management with Conversational AI

From drafting a stock trading program, to creating a SQL query to model data, there are practically no limits to the applications of the AI language model assistant. At ManageEngine, we have been working on our own AI-assistant, Zia.

article thumbnail

Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. While these are both fantastic answers, they fail to acknowledge one important issue.