Digital experience investment grows as CSPs focus on hyper-personalized customer service
TM Forum
JULY 23, 2021
For example, I may start researching a product on an app, put something in a cart, and come back later on a website or even retail store, and I expect all my history to persist. What are some of the technical challenges for CSPs as they improve their digital experience architectures? TM Forum Open Digital Architecture.
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