Information Week

JUNE 11, 2024

CIOs have emphasized customer service for IT, but what exactly does “customer service” mean?

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Forrester IT

JUNE 11, 2024

Despite the uncertain economic climate and continued layoffs, competition for skilled developers will remain high. Forrester’s Priorities Survey, 2024, reveals that 73% of respondents stated that their organization plans on significantly increasing their budget for software development in the coming year – suggesting continued demand for developers.

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Development Software Development Survey Budget 433

Information Week

JUNE 11, 2024

Supply chain woes continue post-COVID, albeit for different reasons. CIOs, cross-functional collaboration, and modern technology help.

How To 429

How To 429

Network World

JUNE 11, 2024

Netskope recently introduced generative AI and software-as-a-service security enhancements in its Netskope One secure access security edge (SASE) platform, which industry watchers say will help enterprise IT organizations reduce genAI data leakage and better categorize SaaS applications. The enhanced platform includes features that can secure the usage of generative AI applications, the company says, and provide information on specific risks.

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Security Applications Policies Cloud 426

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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

Case Study

Tech Republic Security

JUNE 11, 2024

Learn how to use 1Password to securely store and manage your passwords. This step-by-step guide will help you get started.

How To 425

How To Security Cloud 425

Information Week

JUNE 11, 2024

Advanced Auto Parts, Lending Tree, and Pure Storage were added to the growing number of Snowflake-related victims as hackers sell data stolen from millions of customers.

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Storage Data 418

Information Week

JUNE 11, 2024

Fortifying democracy against AI-driven disinformation will involve public awareness campaigns and childhood education.

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Education 359

CIO Business Intelligence

JUNE 11, 2024

A 1958 Harvard Business Review article coined the term information technology, focusing their definition on rapidly processing large amounts of information, using statistical and mathematical methods in decision-making, and simulating higher order thinking through applications. That definition was well ahead of its time and forecasted the current era’s machine learning and generative AI capabilities.

Change Management 340

Change Management Strategy Agile Course 340

IT Toolbox

JUNE 11, 2024

Discover why developers must understand their responsibility beyond code creation to mitigate threats. The post If You Think Your Job as a Developer Is To Write Code, You Are Mistaken appeared first on Spiceworks Inc.

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Development Artificial Intelligence Devops 267

CIO Business Intelligence

JUNE 11, 2024

The pressure is on for CIOs to deliver value from AI, but pressing ahead with AI implementations without the necessary workforce training in place is a recipe for falling short of their goals. At the organizational level, CIOs are being called on to help ensure employees are up to speed on the skills necessary to make good on the promise of AI. For many IT leaders, being central to organization-wide training initiatives may be new territory.

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Training Nonprofit Course Microsoft 327

Advertiser: GEP

“What should we do about the tariffs?” There’s no straightforward answer — every leader has a different expectation. CFOs want numbers. COOs want action. CEOs want strategy. And supply chain and procurement leaders need to be ready with the right response — fast. That’s why GEP has created a simple three-part framework that will help CPOs and CSCOs brief the board and C-suite with clarity and confidence.

How To

Forrester IT

JUNE 11, 2024

While Money20/20 Europe had a number themes this year – including "A Customer Universe Of One" and "The Business Of Money" – AI and open banking payments did really steal the show. However, while the AI discussion remained mostly high-level, a confluence of factors have made open banking payments closer to mainstream adoption and therefore red hot.

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Banking Financial 259

CIO Business Intelligence

JUNE 11, 2024

Downtime cost large enterprises an average of $200 million annually, cutting 9% from yearly profits, according to a study commissioned by Splunk. And while ransomware accounts for a relatively small proportion of that total, enterprises should really be budgeting more for it. For the study, titled “The Hidden Costs of Downtime,” Oxford Economics quizzed executives from Global 2000 companies about the causes and costs of downtime in IT systems.

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Study Enterprise Enterprise Budget 296

Forrester IT

JUNE 11, 2024

Success with AI will depend on how effectively you lead your people who leverage powerful AI tools. Learn how to effectively find and train talent for AI in this preview of our upcoming Technology & Innovation Summits.

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Training Tools How To Architecture 259

CIO Business Intelligence

JUNE 11, 2024

Pegasystems has announced plans to expand the capabilities of its Pega GenAI enterprise platform by connecting to both Amazon Web Services (AWS) and Google Cloud large language models (LLMs). By moving beyond Microsoft Azure OpenAI, Pegasystems is broadening the options available to its Pega platform customers for developing AI-based workflow automations.

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Google Artificial Intelligence Applications Government 296

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

eBook

Forrester IT

JUNE 11, 2024

The tech community, Wall Street, the media, and a smorgasbord of analysts had been holding their collective breath until June 10th. Apple, famously reticent about AI, was about to break its silence at its 2024 WorldWide Developers Conference (WWDC).

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Conference Apple Media Development 259

CIO Business Intelligence

JUNE 11, 2024

With a shortage of IT workers with AI skills looming, Amazon Web Services (AWS) is offering two new certifications to help enterprises building AI applications on its platform to find the necessary talent. One of the certifications, AWS Certified AI Practitioner, is a foundational-level certification to help workers from a variety of backgrounds to demonstrate that they understand AI and generative AI concepts, can recognize opportunities that benefit from AI, and know how to use AI tools respon

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Artificial Intelligence Course Devops Web Services 287

Forrester IT

JUNE 11, 2024

Last year, the world’s most-awarded creative was Skittles’ “Apologize the Rainbow” produced in collaboration with DDB Chicago. It profusely apologized for Skittles changing its green candy’s flavor from lime to apple and, to citrus lovers’ delight, announced lime’s return in a pantomime press conference live streamed on Twitch and X.

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Conference Apple Social Advertising 243

CIO Business Intelligence

JUNE 11, 2024

En un escenario cada vez más digitalizado y automatizado, la importancia de la formación en inteligencia artificial (IA) se torna más evidente que nunca. Según se desprende de una reciente encuesta realizada por la asociación internacional ISACA, únicamente el 3% de los trabajadores de tecnologías de la información (TI) poseen actualmente un certificado en habilidades de IA.

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Artificial Intelligence 274

Advertiser: GEP

Tariffs are no longer just policy noise. They’re driving real, bottom-line impact. One policy shift and your sourcing strategy is upside down. This bulletin cuts straight to the point. How Market-Leading Companies Are Navigating Tariff Chaos with GEP’s AI-Powered Procurement Platform breaks down how procurement teams are staying ahead of the chaos with real-time insights, smarter sourcing moves and AI-powered agility.

Company

Forrester IT

JUNE 11, 2024

Electricity, water, internet … and now incident response are must-have utilities. In a threat-glutted 2024, incident response (IR) services are practically a utility, but unlike the providers of the former, these services don’t come from some form of a monopoly.

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Internet Security Trends 243

CIO Business Intelligence

JUNE 11, 2024

Como responsable de transformación, inteligencia artificial (IA) y delivery en Guardian Life, John Napoli está impulsando las iniciativas de IA de su empresa. Y gran parte de ello consiste en aumentar el talento en IA. Pero Napoli, al igual que muchos CIO, se enfrenta a un panorama difícil para las competencias más buscadas, especialmente en el terreno de la IA.

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Web Services Google Artificial Intelligence 257

Forrester IT

JUNE 11, 2024

All healthcare ecosystem players must act swiftly and boldly to curb the rise of medical deserts before the healthcare system reaches a point where more preventable tragedies sweep the US.

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Healthcare System Trends 243

CIO Business Intelligence

JUNE 11, 2024

Los programas de transformación digital prometen una gran cantidad de ventajas, pero los retos imprevistos pueden anular el valor cuantificable. Una planificación cuidadosa y una evaluación holística de las propuestas de sus socios de integración de sistemas (SI) son pasos fundamentales en su iniciativa de transformación. Es importante identificar claramente qué valor espera obtener de sus socios en comparación con el precio que está pagando, así como el riesgo que está asumiendo como cliente.

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Strategy 255

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

Enterprise

Forrester IT

JUNE 11, 2024

Real-time revenue execution platform vendors have built important features that enable companies to improve revenue outcomes. After evaluating the top vendors in this category, five features stood out.

Company 243

Company B2B Research 243

CIO Business Intelligence

JUNE 11, 2024

Once perceived as an abstract concept, Artificial Intelligence (AI) and generative AI (genAI) have become more normalized as organizations look at ways to implement them into their tech stack. From improving the customer experience to enabling intelligence-driven business decisions, organizations recognize the need for AI to thrive in today’s digital economy.

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Dell eBook Artificial Intelligence Study 246

Forrester IT

JUNE 11, 2024

In our 30-criterion evaluation of customer journey orchestration (CJO) providers, we identified the most significant ones and researched, analyzed, and scored them. The Forrester Wave™ evaluation highlights Leaders, Strong Performers, Contenders, and Challengers. In alphabetical order these are the vendors we included: Alterian, CSG, Engage Hub, Genesys, inQuba, Medallia, Qualtrics, Quantum Metric, and Roojoom.

Research 243

Research 243

IT Toolbox

JUNE 11, 2024

Apple’s Messages app will be equipped with Rich Communication Services (RCS) support with the upcoming launch of iOS 18. Learn more about the development and how it affects Apple to Android messaging operations. The post Apple Confirms RCS Support With iOS 18 appeared first on Spiceworks Inc.

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Apple Development 240

Advertiser: GEP

Procurement is in the middle of a tech tsunami. And if it feels like the old playbooks aren’t working anymore, that’s because they aren’t. Agentic AI. Autonomous procurement. Unified source-to-pay ecosystems. These innovations are converging and transforming how procurement teams operate. The GEP 2025 Procurement & Supply Chain Tech Trends Report breaks it all down.

Trends

Forrester IT

JUNE 11, 2024

Cisco has announced a new network and cloud security platform, called Hypershield. Hypershield offers autonomous and automatic network segmentation based on understanding network traffic patterns with AI.

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Security Tools Network Cloud 221

IT Toolbox

JUNE 11, 2024

Explore the future of food tech and its impact on our well-being. The post Digitally Delicious: How Technology is Changing the Way We Eat appeared first on Spiceworks Inc.

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GeekWire

JUNE 11, 2024

Stoke Space’s booster engine blazes during its first hot-fire test. (Stoke Space Photo) Kent, Wash.-based Stoke Space says it has successfully completed the first hot-fire test of the engine that will power the first stage of its reusable Nova launch vehicle. The firing was conducted on June 5 at Stoke’s testing site in Moses Lake, Wash., the startup said today in a news release.

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Engineering CTO HP Energy 143

IT Toolbox

JUNE 11, 2024

Microsoft has acknowledged the risks of Azure’s Service Tags feature despite disputing earlier findings. Learn more about the development and the nature of the flaw. The post Microsoft Warns About Potential Abuse of Azure Service Tags appeared first on Spiceworks Inc.

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Microsoft Development Security Cloud 147

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

Tools