INDUSTRY INSIGHTS YOUR PEERS ARE READING
Add description He grew up in Silicon Valley, landed his first job at Apple Computers, was introduced to Nobel Prize winners by his dad and today, he takes a self-driving car to work so that he can squeeze in a few morning conference calls with the US east coast Team. Is this George Jetson!? MORE
Leverage Channel Data To Give Partners A Better Experience: Winning In The Channel Requires Data-Driven Program Innovation Brands that provide an enhanced partner experience grow faster than their peers, are more profitable, and drive higher customer satisfaction and retention downstream. MORE
I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more. MORE
IT loves its enterprise data centers. Who can blame IT? Data centers are LED light works of modern art these days. Indeed, I like visiting data centers just to enjoy how they are designed and watch the lights blink. The move away from enterprise data centers has been less aggressive than predicted. It seems that many applications and data sets can’t live anywhere else according to enterprise IT, and while cloud computing is an option, IT views it as a tactical solution. [ MORE
Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric? MORE
We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […]. MORE
Artificial Intelligence (AI) is impacting a wide range of industries, and the food service and restaurant industry is certainly a good example. AI technologies are enhancing and changing the entire restaurant experience, from the ways in which we order food, to the way in which food is prepared and served, and how customers interact with […]. MORE
There are some cool videos going around that show an Amazon blimp launching baby drone delivery bots. This is so neat and so believable because we all know Amazon has been working on drones and considering blimps. As for me, I believed it because I wanted to. MORE
Adobe has a satisfied workforce, how can CIOs have the same thing? Image Credit: a_bul16. Being the person with the CIO job is hard work. You try and you try and you try to do a good job but it always seems like you are somehow falling further and further behind. MORE
For those of you that might be new to data, keep this small (but extremely important) thing in mind – beware data mining. What is data mining? Data mining is the process of discovering information and patterns in data. MORE
It has been more than two decades since AOL popularized email with the catchy “you’ve got mail” greeting. So ubiquitous was it in its heyday that it was the title of a romcom starring Tom Hanks and Meg Ryan. MORE
Everyone who has ever worked on a software project knows that you don’t just simply put code and content out to your customers, employees, or stakeholders without first testing it to make sure it’s not broken or dead on delivery. Quality Assurance (QA) is such a core part of any technology or business delivery that […]. MORE
How To Lead The Most Important – and Perplexing — Corporate Domain by John R. Rymer and Jeffrey S. Hammond Summary What if CEOs — not software development and delivery leaders or CIOs — held the keys to the fast, high-quality software delivery that is so crucial to digital business? MORE
Want to be a data science rockstar? of course you do! Sorry for the clickbait headline, but I wanted to reach as many people as I can with this important piece of information. Want to know what the ‘one skill’ is? MORE
Are you considering serverless computing ? So is everyone else in IT. A recent survey released by New Stack reveals that half of IT executives in the survey say they are already running with a serverless architecture, and 28 percent intend to do so within the next 18 months. The survey of 608 companies found that benefits among serverless users include scalability and a greater speed of development. MORE
Microsoft has announced support for macOS in its rebranded Microsoft Defender ATP product, taking this product from being an offering that could be considered an add-on for hardening its own operating system to a multiplatform security solution. MORE
Channel incentives are used to improve indirect sales performance, orchestrate partners’ behavior, and engender channel loyalty. MORE
A chatbot that answers consumers’ questions and directs them to the appropriate place or person is a common example of artificial intelligence (AI), and one most people have experienced personally. But it’s just one way to apply AI technologies. MORE
Apple first introduced Intelligent Tracking Protection (ITP) in 2017, but the latest update (2.1) creates a new set of challenges for advertisers, publishers, and tech vendors that make money from online behavioral advertising (OBA), attribution, web analytics, testing, and personalization. MORE
Algorithms can sometimes make better decisions than people can Image Credit: x6e38. As the person with the CIO job, one of your main tasks is to assign work to the various people who work for you. MORE
As a girl, Maria and her family traveled to Memphis, Tennessee to get cancer treatment for her sick brother. The miracle she observed, as the healthcare providers saved her brother’s life, ignited a passion for healthcare. MORE
It takes talent and these 5 skills to be a successful CIO Image Credit: Alan Levine. So CIO, are you a good manager? I suspect that most of us think that we are. However, over at the Gallop company they have just completed a survey of managers. MORE
My colleagues J.P. Gownder, Craig Le Clair, and I just published the results of a year-long study to answer the question “What happens when digital business systems and physical-world processes come together?” The answer: Atoms get their revenge. MORE
I’ve recently written about the risks of machine learning (ML) , but with this post I wanted to take a step back and talk about ML and general. I want to talk about the ‘why’ of machine learning and whether you and/or your company should be investigating machine learning. MORE
A survey of 100 IT decision-makers in companies with 500 or more employees conducted by NetEnrich found that 85 percent claimed either moderate or extensive production use of cloud infrastructure. What’s not surprising, and what I’ve been saying here, 80 percent stated that they have moved at least a quarter of all workloads to the public cloud. But there is trouble in paradise. MORE
In recent years, a wave of so-called digitally native direct-to-consumer (DTC) startups have burst onto the scene and have grown in popularity. Consumers are increasingly purchasing products and services such as mattresses, shoes, razors, and groceries from the over 400 DTC firms now in operation. MORE
Customer service organizations have been looking for ways to cut costs for decades. Now that chatbot mania has taken over, many are jumping on the bandwagon and attempting to replace their human agents with chatbots. MORE
First cloud computing then multi-cloud. How can we get ahead of this digital transformation nightmare? These are the laments heard in conference rooms and board meeting around the world. MORE
It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019. MORE
Forrester IT
MARCH 22, 2019
Microsoft has announced support for macOS in its rebranded Microsoft Defender ATP product, taking this product from being an offering that could be considered an add-on for hardening its own operating system to a multiplatform security solution.
CEB IT
MARCH 7, 2019
Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric?
CTOvision
APRIL 2, 2019
There are some cool videos going around that show an Amazon blimp launching baby drone delivery bots. This is so neat and so believable because we all know Amazon has been working on drones and considering blimps. As for me, I believed it because I wanted to.
David Linthicum
MARCH 26, 2019
Are you considering serverless computing ? So is everyone else in IT. A recent survey released by New Stack reveals that half of IT executives in the survey say they are already running with a serverless architecture, and 28 percent intend to do so within the next 18 months. The survey of 608 companies found that benefits among serverless users include scalability and a greater speed of development.
Speaker: Roy Osherove, Technology and Leadership Consultant
Why is implementing new frameworks, from SCRUM to self-organized teams, so much harder than understanding them? Roy Osherove has the solution. Tune in and learn to recognize what state your team is in, to support them accordingly, and to help them adopt the best practices given where they are today.
The Accidental Successful CIO
APRIL 10, 2019
Adobe has a satisfied workforce, how can CIOs have the same thing? Image Credit: a_bul16. Being the person with the CIO job is hard work. You try and you try and you try to do a good job but it always seems like you are somehow falling further and further behind.
Information Technology Zone brings together the best content for IT professionals from the widest variety of industry thought leaders.
Eric D. Brown
JANUARY 3, 2019
For those of you that might be new to data, keep this small (but extremely important) thing in mind – beware data mining. What is data mining? Data mining is the process of discovering information and patterns in data.
Forrester IT
APRIL 17, 2019
Customer service organizations have been looking for ways to cut costs for decades. Now that chatbot mania has taken over, many are jumping on the bandwagon and attempting to replace their human agents with chatbots.
Forrester IT
APRIL 1, 2019
Channel incentives are used to improve indirect sales performance, orchestrate partners’ behavior, and engender channel loyalty.
Forrester IT
MARCH 25, 2019
When was the last time you answered a phone call from a phone number you didn’t recognize or opened an email from an unfamiliar sender? Like, never? Same here. The sad truth about most modern marketing tactics is that they’re too cheap and too easy.
Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies
Moving to micro-services, or even working with distributed applications in a traditional environment, brings with it a host of interactions that are often difficult to understand. This session will provide an overview of service mesh, a review of the Istio service mesh itself, and dive into best practices and integration models for integrating the traceability model into a distributed application.
Forrester IT
JANUARY 2, 2019
It has been more than two decades since AOL popularized email with the catchy “you’ve got mail” greeting. So ubiquitous was it in its heyday that it was the title of a romcom starring Tom Hanks and Meg Ryan.
Forrester IT
JANUARY 11, 2019
Leverage Channel Data To Give Partners A Better Experience: Winning In The Channel Requires Data-Driven Program Innovation Brands that provide an enhanced partner experience grow faster than their peers, are more profitable, and drive higher customer satisfaction and retention downstream.
CEB IT
FEBRUARY 5, 2019
A chatbot that answers consumers’ questions and directs them to the appropriate place or person is a common example of artificial intelligence (AI), and one most people have experienced personally. But it’s just one way to apply AI technologies.
CTOvision
MARCH 19, 2019
Everyone who has ever worked on a software project knows that you don’t just simply put code and content out to your customers, employees, or stakeholders without first testing it to make sure it’s not broken or dead on delivery. Quality Assurance (QA) is such a core part of any technology or business delivery that […].
David Linthicum
FEBRUARY 8, 2019
A survey of 100 IT decision-makers in companies with 500 or more employees conducted by NetEnrich found that 85 percent claimed either moderate or extensive production use of cloud infrastructure. What’s not surprising, and what I’ve been saying here, 80 percent stated that they have moved at least a quarter of all workloads to the public cloud. But there is trouble in paradise.
The Accidental Successful CIO
APRIL 3, 2019
Algorithms can sometimes make better decisions than people can Image Credit: x6e38. As the person with the CIO job, one of your main tasks is to assign work to the various people who work for you.
Cloud Musings
FEBRUARY 16, 2019
As a girl, Maria and her family traveled to Memphis, Tennessee to get cancer treatment for her sick brother. The miracle she observed, as the healthcare providers saved her brother’s life, ignited a passion for healthcare.
Eric D. Brown
JANUARY 23, 2019
I’ve recently written about the risks of machine learning (ML) , but with this post I wanted to take a step back and talk about ML and general. I want to talk about the ‘why’ of machine learning and whether you and/or your company should be investigating machine learning.
Forrester IT
APRIL 2, 2019
In recent years, a wave of so-called digitally native direct-to-consumer (DTC) startups have burst onto the scene and have grown in popularity. Consumers are increasingly purchasing products and services such as mattresses, shoes, razors, and groceries from the over 400 DTC firms now in operation.
Forrester IT
JANUARY 12, 2019
I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more.
Forrester IT
JANUARY 21, 2019
How To Lead The Most Important – and Perplexing — Corporate Domain by John R. Rymer and Jeffrey S. Hammond Summary What if CEOs — not software development and delivery leaders or CIOs — held the keys to the fast, high-quality software delivery that is so crucial to digital business?
Forrester IT
JANUARY 16, 2019
We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].
Forrester IT
MARCH 11, 2019
My colleagues J.P. Gownder, Craig Le Clair, and I just published the results of a year-long study to answer the question “What happens when digital business systems and physical-world processes come together?” The answer: Atoms get their revenge.
CEB IT
JANUARY 8, 2019
It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019.
CTOvision
MARCH 25, 2019
Artificial Intelligence (AI) is impacting a wide range of industries, and the food service and restaurant industry is certainly a good example. AI technologies are enhancing and changing the entire restaurant experience, from the ways in which we order food, to the way in which food is prepared and served, and how customers interact with […].
David Linthicum
JANUARY 4, 2019
IT loves its enterprise data centers. Who can blame IT? Data centers are LED light works of modern art these days. Indeed, I like visiting data centers just to enjoy how they are designed and watch the lights blink. The move away from enterprise data centers has been less aggressive than predicted. It seems that many applications and data sets can’t live anywhere else according to enterprise IT, and while cloud computing is an option, IT views it as a tactical solution. [
The Accidental Successful CIO
MARCH 20, 2019
It takes talent and these 5 skills to be a successful CIO Image Credit: Alan Levine. So CIO, are you a good manager? I suspect that most of us think that we are. However, over at the Gallop company they have just completed a survey of managers.
Cloud Musings
APRIL 17, 2019
First cloud computing then multi-cloud. How can we get ahead of this digital transformation nightmare? These are the laments heard in conference rooms and board meeting around the world.
Eric D. Brown
JANUARY 7, 2019
Want to be a data science rockstar? of course you do! Sorry for the clickbait headline, but I wanted to reach as many people as I can with this important piece of information. Want to know what the ‘one skill’ is?
Forrester IT
APRIL 4, 2019
Apple first introduced Intelligent Tracking Protection (ITP) in 2017, but the latest update (2.1) creates a new set of challenges for advertisers, publishers, and tech vendors that make money from online behavioral advertising (OBA), attribution, web analytics, testing, and personalization.
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