2019

Make No Mistake — Microsoft Is A Security Company Now

Forrester IT

Microsoft has announced support for macOS in its rebranded Microsoft Defender ATP product, taking this product from being an offering that could be considered an add-on for hardening its own operating system to a multiplatform security solution.

Is Your Organization Customer Centric?

CEB IT

Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric?

OK I Fell For A Huge Fake Because I Wanted To Believe It: Amazon Blimp Delivery

CTOvision

There are some cool videos going around that show an Amazon blimp launching baby drone delivery bots. This is so neat and so believable because we all know Amazon has been working on drones and considering blimps. As for me, I believed it because I wanted to.

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What you should know about serverless computing before you start

David Linthicum

Are you considering serverless computing ? So is everyone else in IT. A recent survey released by New Stack reveals that half of IT executives in the survey say they are already running with a serverless architecture, and 28 percent intend to do so within the next 18 months. The survey of 608 companies found that benefits among serverless users include scalability and a greater speed of development.

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Team Leadership in the Age of Agile

Speaker: Roy Osherove, Technology and Leadership Consultant

Why is implementing new frameworks, from SCRUM to self-organized teams, so much harder than understanding them? Roy Osherove has the solution. Tune in and learn to recognize what state your team is in, to support them accordingly, and to help them adopt the best practices given where they are today.

CIOs Want To Run Their IT Department Like Adobe

The Accidental Successful CIO

Adobe has a satisfied workforce, how can CIOs have the same thing? Image Credit: a_bul16. Being the person with the CIO job is hard work. You try and you try and you try to do a good job but it always seems like you are somehow falling further and further behind.

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More Trending

Data Mining – A Cautionary Tale

Eric D. Brown

For those of you that might be new to data, keep this small (but extremely important) thing in mind – beware data mining. What is data mining? Data mining is the process of discovering information and patterns in data.

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Stop Trying To Replace Your Agents With Chatbots — No, Seriously!

Forrester IT

Customer service organizations have been looking for ways to cut costs for decades. Now that chatbot mania has taken over, many are jumping on the bandwagon and attempting to replace their human agents with chatbots.

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Time To Rethink Channel Incentives And Program Management (CIPM)?

Forrester IT

Channel incentives are used to improve indirect sales performance, orchestrate partners’ behavior, and engender channel loyalty.

Use Direct Mail To Get The Attention Of Your Digital-First B2B Buyers

Forrester IT

When was the last time you answered a phone call from a phone number you didn’t recognize or opened an email from an unfamiliar sender? Like, never? Same here. The sad truth about most modern marketing tactics is that they’re too cheap and too easy.

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Best Practices for Micro-Services Management, Traceability and Visualization

Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies

Moving to micro-services, or even working with distributed applications in a traditional environment, brings with it a host of interactions that are often difficult to understand. This session will provide an overview of service mesh, a review of the Istio service mesh itself, and dive into best practices and integration models for integrating the traceability model into a distributed application.

You’ve Still Got Mail

Forrester IT

It has been more than two decades since AOL popularized email with the catchy “you’ve got mail” greeting. So ubiquitous was it in its heyday that it was the title of a romcom starring Tom Hanks and Meg Ryan.

Channel Data Is A Competitive Differentiator

Forrester IT

Leverage Channel Data To Give Partners A Better Experience: Winning In The Channel Requires Data-Driven Program Innovation Brands that provide an enhanced partner experience grow faster than their peers, are more profitable, and drive higher customer satisfaction and retention downstream.

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The CIO’s Guide to Artificial Intelligence

CEB IT

A chatbot that answers consumers’ questions and directs them to the appropriate place or person is a common example of artificial intelligence (AI), and one most people have experienced personally. But it’s just one way to apply AI technologies.

Quality Assurance (QA) In The Context of AI

CTOvision

Everyone who has ever worked on a software project knows that you don’t just simply put code and content out to your customers, employees, or stakeholders without first testing it to make sure it’s not broken or dead on delivery. Quality Assurance (QA) is such a core part of any technology or business delivery that […].

Why cloud computing suddenly seems so hard and expensive

David Linthicum

A survey of 100 IT decision-makers in companies with 500 or more employees conducted by NetEnrich found that 85 percent claimed either moderate or extensive production use of cloud infrastructure. What’s not surprising, and what I’ve been saying here, 80 percent stated that they have moved at least a quarter of all workloads to the public cloud. But there is trouble in paradise.

Survey 191

How CIOs Are Using Algorithms To Tell People What To Do

The Accidental Successful CIO

Algorithms can sometimes make better decisions than people can Image Credit: x6e38. As the person with the CIO job, one of your main tasks is to assign work to the various people who work for you.

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Maria Lensing: The Network Platform for Healthcare’s Future

Cloud Musings

As a girl, Maria and her family traveled to Memphis, Tennessee to get cancer treatment for her sick brother. The miracle she observed, as the healthcare providers saved her brother’s life, ignited a passion for healthcare.

Do you need machine learning? Maybe. Maybe Not.

Eric D. Brown

I’ve recently written about the risks of machine learning (ML) , but with this post I wanted to take a step back and talk about ML and general. I want to talk about the ‘why’ of machine learning and whether you and/or your company should be investigating machine learning.

Direct-To-Consumer (DTC) Brand Growth Will Boost Social Ad Spending

Forrester IT

In recent years, a wave of so-called digitally native direct-to-consumer (DTC) startups have burst onto the scene and have grown in popularity. Consumers are increasingly purchasing products and services such as mattresses, shoes, razors, and groceries from the over 400 DTC firms now in operation.

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CES 2019 Delivers Dazzling Tech But Disappointing Experiences

Forrester IT

I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more.

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CEOs And Software

Forrester IT

How To Lead The Most Important – and Perplexing — Corporate Domain by John R. Rymer and Jeffrey S. Hammond Summary What if CEOs — not software development and delivery leaders or CIOs — held the keys to the fast, high-quality software delivery that is so crucial to digital business?

What I See Coming For The Channel In 2019

Forrester IT

We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].

Atoms Get Their Revenge At The Intelligent Edge

Forrester IT

My colleagues J.P. Gownder, Craig Le Clair, and I just published the results of a year-long study to answer the question “What happens when digital business systems and physical-world processes come together?” The answer: Atoms get their revenge.

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10 CIO Resolutions for 2019

CEB IT

It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019.

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AI’s Impact on Food Service Industry

CTOvision

Artificial Intelligence (AI) is impacting a wide range of industries, and the food service and restaurant industry is certainly a good example. AI technologies are enhancing and changing the entire restaurant experience, from the ways in which we order food, to the way in which food is prepared and served, and how customers interact with […].

Now is the time to get serious about your cloud strategy

David Linthicum

IT loves its enterprise data centers. Who can blame IT? Data centers are LED light works of modern art these days. Indeed, I like visiting data centers just to enjoy how they are designed and watch the lights blink. The move away from enterprise data centers has been less aggressive than predicted. It seems that many applications and data sets can’t live anywhere else according to enterprise IT, and while cloud computing is an option, IT views it as a tactical solution. [

What Are The 5 Skills It Takes To Be A Successful CIO?

The Accidental Successful CIO

It takes talent and these 5 skills to be a successful CIO Image Credit: Alan Levine. So CIO, are you a good manager? I suspect that most of us think that we are. However, over at the Gallop company they have just completed a survey of managers.

Survive and Thrive With Digital Transformation

Cloud Musings

First cloud computing then multi-cloud. How can we get ahead of this digital transformation nightmare? These are the laments heard in conference rooms and board meeting around the world.

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This one skill will make you a data science rockstar

Eric D. Brown

Want to be a data science rockstar? of course you do! Sorry for the clickbait headline, but I wanted to reach as many people as I can with this important piece of information. Want to know what the ‘one skill’ is?

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Apple ITP 2.1: What It Is, What It Means, and Why It Matters

Forrester IT

Apple first introduced Intelligent Tracking Protection (ITP) in 2017, but the latest update (2.1) creates a new set of challenges for advertisers, publishers, and tech vendors that make money from online behavioral advertising (OBA), attribution, web analytics, testing, and personalization.

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