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When the request comes in to give a cybersecurity presentation to the board, security leaders should jump at the chance to educate the executives. However, a lengthy, in- depth presentation is more likely to leave the board scratching their heads than directing resources the right way. MORE
In January, Microsoft disclosed a data breach occurring through one of the tech giant’s internal customer support databases. Microsoft said anonymized user analytics, contained in roughly 250 million entries, were exposed. […]. MORE
Emotion is the most important dimension of CX quality — even for digital. Our CX Index™ data proves it. That goes double given the uncertainty of the COVID-19 pandemic. Read three ways to ensure you're delivering emotionally relevant CX during this difficult time. MORE
In response to the COVID-19 emergency, over 500 clinical trials of potential COVID-19 treatments and interventions began worldwide. The trials use a living database that compiles and curates data from trial registries and other sources. MORE
This modern suburban city outside Atlanta, Georgia is driving one of the most empowering and successful Smart City initiatives on the planet. MORE
New Pandemic Management Protocols provide guidance on how to bring employees back to work safely and effectively. Age of the Customer change management employee experience organizational design pandemic security & risk promoted MORE
What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out. We also asked them what they think of how their banks are handling the crisis so far. MORE
Stop Conflating Microservices With APIs Too often in client conversations, Forrester hears the terms “microservice” and “API” used interchangeably. To make your architecture and design patterns stronger, separate the two. MORE
The topic of CISO burnout has been something I’ve wanted to write about for a while. It is something I speak about to CISOs around the world regularly. Even before COVID-19, CISOs had a stressful job. MORE
Yes, you read the title of this blog well: GDPR enforcement is on fire! Fines might not always be particularly high, but our analysis shows that – at least in terms of volume – Data Protection Authorities (DPAs) are rapidly increasing their GDPR enforcement activities. MORE
Customers expect more from customer service organizations. They expect you to value their time, to make engagement easy, and to deliver answers and resolutions in a highly personal manner and in the context of their actions and journeys. MORE
Read Tim Molino explain how we can achieve big data revolution if our policies and laws are in order on Information Week : We are just at the beginning of the big data revolution. What was merely a prediction a few years ago is happening today. MORE
^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners. MORE
If you set out to build a boil-the-ocean business case for why to invest in data, analytics and insights initiatives – stop. Use your precious time to instead focus on prioritizing the investment categories across where you are in your business insights maturity. MORE
Digital transformation was never optional. But most firms treated it that way, applying digital technology in dribs and drabs — until COVID-19 shuttered economies and forever altered the patterns of life and work and commerce. That is, until uncertainty and volatility became the new normal. MORE
Read Stephanie Overby define five types of artificial intelligence on Enterprisers Project : Artificial intelligence (AI) is redefining the enterprise’s notions about extracting insight from data. Indeed, the vast majority […]. MORE
GetWhen I describe what customer experience management requires to be able to transform a CX vision into reality, I often hear from my audience: “this is interesting, but we are different“ The nature of that difference is then often stated as: we are operating in B2B, not B2C; or we operate in a heavily regulated […]. MORE
Every other Friday, we have a meeting of the “DevOps Theme Team,” a group of Forrester analysts focused on next generation IT management approaches. We talk about Agile and DevOps, of course, but also extend into related areas like portfolio management and security. MORE
The shortage of technical security staff, the rapid migration to cloud computing, regulatory compliance requirements and the unrelenting evolution of threats continue to be the most significant ongoing major security challenges. MORE
The number one question I’ve gotten during the past few weeks: How to run cloud migration projects using a completely remote workforce? The reasons are obvious. MORE
“Cloud-computing providers are emerging as among the few corporate winners in the coronavirus pandemic as office and store closures across the U.S. have pushed more activity online,” as reported by the Wall Street Journal. MORE
The communications industry is facing a perfect storm of converging forces, from COVID-19 to the rise of influencer marketing and even AI. At Forrester, we research around 10,000 global technology vendors that utilize indirect sales and often get asked about the value of PR in the channel. MORE
With the ever-changing economic landscape, Forrester’s Forecastview team developed a scenario model to understand the short- and long-term impacts of COVID-19 on the retail industry. MORE
In March 2020, as the implications of a global shutdown of physical offices became apparent, executives responsible for digital initiatives went into overdrive. If your firm is already digitally advanced, it’s likely to be faring far better than less advanced competitors by now. MORE
Read Dr. Leila Powell take a look at the security issues associated with artificial intelligence on Dark Reading: If you believed everything you read, artificial intelligence (AI) is the savior […]. MORE
Sometimes I think we’re overdoing it with serverless. Once it was a handy platform that saved you from having to size server resources correctly and that removed resources when no longer needed. MORE
After years of high expectations for Amazon’s low-code platform project, its Honeycode product has finally arrived. Unfortunately, in its present release, Honeycode is far from the market disrupter that we and others expected from Amazon. MORE
We are excited to launch the new vision report for our social marketing playbook. It might be controversial, but we are here to give companies permission to break up with social media. Yes, you read that right. Social media is a quagmire, and marketers contributed to the mess. MORE
Forrester IT
JUNE 26, 2020
^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners.
CTOvision
MAY 27, 2020
Read Dr. Leila Powell take a look at the security issues associated with artificial intelligence on Dark Reading: If you believed everything you read, artificial intelligence (AI) is the savior […].
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David Linthicum
MARCH 31, 2020
“Cloud-computing providers are emerging as among the few corporate winners in the coronavirus pandemic as office and store closures across the U.S. have pushed more activity online,” as reported by the Wall Street Journal.
CEB IT
JUNE 21, 2020
The shortage of technical security staff, the rapid migration to cloud computing, regulatory compliance requirements and the unrelenting evolution of threats continue to be the most significant ongoing major security challenges.
Speaker: Javier Ramírez, Senior AWS Developer Advocate, AWS
You have lots of data, and you are probably thinking of using the cloud to analyze it. But how will you move data into the cloud? In which format? How will you validate and prepare the data? What about streaming data? Can data scientists discover and use the data? Can business people create reports via drag and drop? Can operations monitor what’s going on? Will the data lake scale when you have twice as much data? Is your data secure? In this session, we address common pitfalls of building data lakes and show how AWS can help you manage data and analytics more efficiently.
Forrester IT
JUNE 1, 2020
The communications industry is facing a perfect storm of converging forces, from COVID-19 to the rise of influencer marketing and even AI. At Forrester, we research around 10,000 global technology vendors that utilize indirect sales and often get asked about the value of PR in the channel.
Forrester IT
APRIL 20, 2020
New Pandemic Management Protocols provide guidance on how to bring employees back to work safely and effectively. Age of the Customer change management employee experience organizational design pandemic security & risk promoted
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Information Technology Zone brings together the best content for IT professionals from the widest variety of industry thought leaders.
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Forrester IT
MARCH 16, 2020
Read the three essentials of customer experience that every organization should prioritize during the ongoing COVID-19 pandemic. age of the customer customer experience customer experience management pandemic promoted special report
Forrester IT
MAY 18, 2020
If you set out to build a boil-the-ocean business case for why to invest in data, analytics and insights initiatives – stop. Use your precious time to instead focus on prioritizing the investment categories across where you are in your business insights maturity.
Forrester IT
JUNE 24, 2020
Digital transformation was never optional. But most firms treated it that way, applying digital technology in dribs and drabs — until COVID-19 shuttered economies and forever altered the patterns of life and work and commerce. That is, until uncertainty and volatility became the new normal.
Forrester IT
MARCH 11, 2020
Marketing and comms teams should take a leading role in supporting their organization’s response to the coronavirus. Read this post to understand the most critical actions to take now. age of the customer B2B marketing pandemic promoted
Advertiser: ZoomInfo
Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!
Forrester IT
JANUARY 28, 2020
Yes, you read the title of this blog well: GDPR enforcement is on fire! Fines might not always be particularly high, but our analysis shows that – at least in terms of volume – Data Protection Authorities (DPAs) are rapidly increasing their GDPR enforcement activities.
CTOvision
MAY 27, 2020
Read Stephanie Overby define five types of artificial intelligence on Enterprisers Project : Artificial intelligence (AI) is redefining the enterprise’s notions about extracting insight from data. Indeed, the vast majority […].
David Linthicum
APRIL 24, 2020
Sometimes I think we’re overdoing it with serverless. Once it was a handy platform that saved you from having to size server resources correctly and that removed resources when no longer needed.
CEB IT
JUNE 18, 2020
When the request comes in to give a cybersecurity presentation to the board, security leaders should jump at the chance to educate the executives. However, a lengthy, in- depth presentation is more likely to leave the board scratching their heads than directing resources the right way.
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If you are looking to modernize your application to improve competitiveness, then one of the quickest wins you can have is to embed sophisticated analytics that will wow your existing and prospective customers.
Forrester IT
MARCH 12, 2020
Stop Conflating Microservices With APIs Too often in client conversations, Forrester hears the terms “microservice” and “API” used interchangeably. To make your architecture and design patterns stronger, separate the two.
Forrester IT
MAY 13, 2020
We are excited to launch the new vision report for our social marketing playbook. It might be controversial, but we are here to give companies permission to break up with social media. Yes, you read that right. Social media is a quagmire, and marketers contributed to the mess.
Forrester IT
JUNE 29, 2020
Customers expect more from customer service organizations. They expect you to value their time, to make engagement easy, and to deliver answers and resolutions in a highly personal manner and in the context of their actions and journeys.
CTOvision
FEBRUARY 24, 2020
Read Tim Molino explain how we can achieve big data revolution if our policies and laws are in order on Information Week : We are just at the beginning of the big data revolution. What was merely a prediction a few years ago is happening today.
Advertiser: ZoomInfo
Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.
Forrester IT
JUNE 4, 2020
In March 2020, as the implications of a global shutdown of physical offices became apparent, executives responsible for digital initiatives went into overdrive. If your firm is already digitally advanced, it’s likely to be faring far better than less advanced competitors by now.
Forrester IT
APRIL 30, 2020
The topic of CISO burnout has been something I’ve wanted to write about for a while. It is something I speak about to CISOs around the world regularly. Even before COVID-19, CISOs had a stressful job.
CTOvision
JUNE 2, 2020
In January, Microsoft disclosed a data breach occurring through one of the tech giant’s internal customer support databases. Microsoft said anonymized user analytics, contained in roughly 250 million entries, were exposed. […].
Forrester IT
APRIL 30, 2020
With the ever-changing economic landscape, Forrester’s Forecastview team developed a scenario model to understand the short- and long-term impacts of COVID-19 on the retail industry.
Speaker: Rob De Feo, Startup Advocate at Amazon Web Services
Machine learning techniques are being applied to every industry, leveraging an increasing amount of data and ever faster compute. But that doesn’t mean machine learning techniques are a perfect fit for every situation (yet). So how can a startup harness machine learning for its own set of unique problems and solutions, and does it require a warehouse filled with PhDs to pull it off?
Forrester IT
APRIL 23, 2020
What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out. We also asked them what they think of how their banks are handling the crisis so far.
David Linthicum
APRIL 14, 2020
The number one question I’ve gotten during the past few weeks: How to run cloud migration projects using a completely remote workforce? The reasons are obvious.
CEB IT
JUNE 8, 2020
In response to the COVID-19 emergency, over 500 clinical trials of potential COVID-19 treatments and interventions began worldwide. The trials use a living database that compiles and curates data from trial registries and other sources.
Forrester IT
FEBRUARY 10, 2020
GetWhen I describe what customer experience management requires to be able to transform a CX vision into reality, I often hear from my audience: “this is interesting, but we are different“ The nature of that difference is then often stated as: we are operating in B2B, not B2C; or we operate in a heavily regulated […].
Advertiser: ZoomInfo
This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.
Forrester IT
FEBRUARY 11, 2020
This modern suburban city outside Atlanta, Georgia is driving one of the most empowering and successful Smart City initiatives on the planet.
Forrester IT
JUNE 26, 2020
After years of high expectations for Amazon’s low-code platform project, its Honeycode product has finally arrived. Unfortunately, in its present release, Honeycode is far from the market disrupter that we and others expected from Amazon.
Forrester IT
MARCH 20, 2020
Emotion is the most important dimension of CX quality — even for digital. Our CX Index™ data proves it. That goes double given the uncertainty of the COVID-19 pandemic. Read three ways to ensure you're delivering emotionally relevant CX during this difficult time.
Forrester IT
MARCH 23, 2020
Every other Friday, we have a meeting of the “DevOps Theme Team,” a group of Forrester analysts focused on next generation IT management approaches. We talk about Agile and DevOps, of course, but also extend into related areas like portfolio management and security.
Speaker: Prem Chandrasekaran
A few years ago, Barclays embarked on a journey to migrate its legacy services to a modern tech stack with the objective of achieving a high level of scale, resilience, and reliability. During the incremental, iterative move towards an ecosystem of focused, distributed services, it’s fair to say that the company discovered the challenges of distributing objects. Join us for an episode you can’t miss if you’re finding it a lot harder to architect in practice than in theory, and learn how you can shed light on the dark side of microservices.
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