Customer account management, which includes customer success, customer support and implementation is the key to a growing a SaaS business. MORE

Algorithms represent the next step forward in dynamic pricing Image Credit: x6e38. The reason that the IT department exists is to provide assistance to the rest of the company. MORE

I have written before about the ways industrial and manufacturing firms are reinventing themselves, to become more efficient and better able to win, serve, and retain customers. MORE

Network administrators, IT managers and security professionals face a never-ending battle, constantly checking on what exactly is running on their networks and the vulnerabilities that lurk within. While there is a wealth of monitoring utilities available for network mapping and security auditing, nothing beats Nmap's combination of versatility and usability, making it the widely acknowledged de facto standard. What is Nmap? MORE

I recently wrote about Digital Maturity vs Digital Transformation where I proclaimed that its more important to set your goal for digital maturity rather than just push your organization toward digital transformation initiatives. MORE

Information Technology Blog - - Serious About Your Business? Go Online - Information Technology Blog. So, you’ve been running your own business for quite some time, and so far, it’s going well. You have an office set up and decided to get some additional workforce. MORE

Journey mapping can be an energizing and eye-opening exercise in customer empathy. As advisors to B2B CX and Marketing Leaders in the Forrester Leadership Boards (FLB), we come along on many journey mapping “journeys”. MORE

At some point in your IT career, you might be asked to step up and take a more leadership role in the IT organization. Maybe you were managing a small group of engineers or leading a team of application developers when a spot opened up at the more senior levels and you were asked to fill it. Then, one day you find out that you have to develop AND present an IT strategic plan. The first time. cio cloud computing it management MORE

Augmented reality (AR) and virtual reality (VR) have become the cool must-haves for industrial technology vendor keynotes. I have lost count of the times we’ve watched someone on stage as they swoosh and swoop through jet engines, nuclear reactors, sunken wrecks, and the like. MORE

CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role. MORE

There are seven key MegaTrends driving the future of enterprise IT. You can remember them all with the mnemonic acronym CAMBRIC, which stands for Cloud Computing, Artificial Intelligence, Mobility, Big Data, Robotics, Internet of Things, CyberSecurity. In this post we dive deeper into the first of these trends, Cloud Computing. We succinctly describe Cloud Computing as the scalable delivery of computational resources. [.]. Cloud Computing CTO News MORE

In order to lead an IT department, a CIO needs certain skills Image Credit: Gareth Williams. Congratulations on having your company make you the CIO. However, now what? As the person with the CIO job, you are going to have to use your skills to solve a range of challenging technical problems. MORE

The cloud has come to the health care sector, and it’s having an impact by saving some money. However, that’s not the real value of cloud computing for this sector, a sector that affects us personally at some point in our lives. Black Book Research found that 93 percent of hospital CIOs are actively acquiring the staff to configure, manage, and support a HIPAA-compliant cloud infrastructure. MORE

I'm celebrating the one year anniversary of Driving Digital: The Leader's Guide to Business Transformation Through Technology. Since then, it's been a wonderful year of speaking, writing, advising and consulting on everything tied to digital transformation from strategy to agile, devops, data governance, low code, AI, product development and other related topics. To commemorate this. about me cio digital transformation it management leadership organizational change MORE

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. But these sensational accounts miss an important piece of the AI learning curve. MORE

While in the middle of the planning phase for the Windows 10 rollout, we wanted a report on the size of the My Documents and Desktops of all users. These will be the folders we have decided to back up. USMT is not possible in our environment due to the cross-architectures. MORE

Computers running the SCCM client are the clients of SCCM server infra. When the SCCM clients are unhealthy or are reporting problems with accessing SCCM server infra, your SCCM infra is not providing much value. MORE

Cryptocurrency, like Bitcoin, powered by blockchain technology, is a digitized asset widely traded for speculative gain and buying goods and services. The meteoric rise of cryptocurrencies has powered a $7 billion economy, benefiting over 6 million active users, a third of whom are based in the US. The fact that cryptocurrency isn’t legal tender and […]. Crypto Currency bitcoin crypto currency MORE

Czech writer Karel ?apek apek first coined the term ‘Robot’ in his 1920 play R.U.R. about a dystopian future in which artificial, manufactured “roboti” act human-like and perform tasks in servitude to their human masters, only to later to form a rebellion that leads to the extension of the human race. Many of the visions and […]. Artificial Intelligence CTO News Robots MORE

These are some of the stories we are tracking in the world of IT: Google Is in China Cloud Talks With Tencent, Others It has been a while now that US tech majors like Google and Facebook have kept out of China due to its censorship laws. However, this is going to change soon. Google […]. MORE

Join Aamir Lakhani and Keith Rayle as they discuss artificial intelligence, machine learning, and cyber security. Podcast Artificial Intelligence Machine Learning MORE

Preparations are well underway for the 2018 edition of Data Natives– the data driven conference of the future, hosted in Dataconomy’s hometown of Berlin. MORE

“It works.” That’s a term used to go right along with “success,” but these days it means that you’ve gotten an instance of a cloud solution up and running. But it’s typically falling short in some way that those that use the term “it works” don’t yet understand. If you have an IT problem to solve using cloud computing technology, there are about 5! five factorial) solutions, and they all “work.” However, only one solution pattern and corresponding technology solution are the most optimal. MORE

Going multicloud ? This typically means using a mix of Amazon Web Services (AWS) , Microsoft Azure , and Google Cloud Platform (GCP) to create a multicloud cocktail that should provide you with better value and more flexibility. To read this article in full, please click here (Insider Story MORE

I’m a car guy. I’m also a cloud guy. So, it is natural I would want to connect the two. But it’s not just me. In fact, the car-cloud connection is already happening. Cars have been pretty stupid in the past, even with all of the computerization and automation that has come in recent model cars. They still can’t diagnose and fix themselves. Most cannot drive without a person controlling them. MORE

Dell Command | Configure can be of great use in the WinPE environment. It allows you to configure and/or query the BIOS before an operating system is laid down. This is easy to do. The first thing is to determine the architecture of the WinPE environment. MORE

Agencies are no longer the exclusive marketing and business partner for CMOs. CMOs bring agency work in house and aggressively manage agency fees. Global consultancies like Accenture and Deloitte target CMOs and new business and technology stakeholders with experience agency services. MORE

CIOs can learn from what hospitals are currently doing Image Credit: KOMUnews Follow. As the person with the CIO job, the rest of the company generally turns to you in order to get direction on how the company should move forward. MORE

InfoWarCon18 is coming! This event has a reputation for bringing together great thought leaders in information warfare. It always attracts a nice cross section of military leaders, academics, strategists, cyber thought leaders and thinkers from around the world. Every InfoWarCon to date has provided a fantastic venue for examining the current, future and potential hostile [.]. Artificial Intelligence CTO Cyber War Events News MORE

There is a bit of sticker shock out there. No, it’s not the big IaaS public cloud bill that will make you gasp, it’s the price of changing applications to take advantage of cloud-native features as they move to the cloud. InfoWorld explains: What is cloud-native? The modern way to develop software. | Get started: Azure cloud migration guide. Tutorial: Get started with Google Cloud. Keep up with the latest developments in cloud computing with InfoWorld’s Cloud Computing newsletter. ]. MORE

The recent announcement by Amazon AWS of a portable Snowball EC2 compute platform represents a significant advance in hybrid cloud/data center computing. When combined with a Hyper Converged Infrastructure (HCI) super computer and Zero Trust Network, enterprises across a broad range of vertical markets can transform their operational model. 1st Generation Hybrid: Two-Stack Architecture The 1st generation [.]. MORE