April, 2019

Stop Trying To Replace Your Agents With Chatbots — No, Seriously!

Forrester IT

Customer service organizations have been looking for ways to cut costs for decades. Now that chatbot mania has taken over, many are jumping on the bandwagon and attempting to replace their human agents with chatbots.

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OK I Fell For A Huge Fake Because I Wanted To Believe It: Amazon Blimp Delivery

CTOvision

There are some cool videos going around that show an Amazon blimp launching baby drone delivery bots. This is so neat and so believable because we all know Amazon has been working on drones and considering blimps. As for me, I believed it because I wanted to.

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Increase Retention With a Customer Success Mindset

CEB IT

When the sales team lands a new account, product marketer Monika knows her job has just begun.

“George Jetson” Returns

Cloud Musings

Add description He grew up in Silicon Valley, landed his first job at Apple Computers, was introduced to Nobel Prize winners by his dad and today, he takes a self-driving car to work so that he can squeeze in a few morning conference calls with the US east coast Team. Is this George Jetson!?

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Team Leadership in the Age of Agile

Speaker: Roy Osherove, Technology and Leadership Consultant

Why is implementing new frameworks, from SCRUM to self-organized teams, so much harder than understanding them? Roy Osherove has the solution. Tune in and learn to recognize what state your team is in, to support them accordingly, and to help them adopt the best practices given where they are today.

CIOs Want To Run Their IT Department Like Adobe

The Accidental Successful CIO

Adobe has a satisfied workforce, how can CIOs have the same thing? Image Credit: a_bul16. Being the person with the CIO job is hard work. You try and you try and you try to do a good job but it always seems like you are somehow falling further and further behind.

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More Trending

Time To Rethink Channel Incentives And Program Management (CIPM)?

Forrester IT

Channel incentives are used to improve indirect sales performance, orchestrate partners’ behavior, and engender channel loyalty.

11 Artificial Intelligence Trends Every Business Must Know in 2019

CTOvision

Read Sohaib Khalid list 11 artificial intelligence trends every business should know about on Read Write : Artificial Intelligence (AI) has been a game changer for global businesses, opening doors to innumerable possibilities. With the integration of AI in businesses, the global economy is excepted to grow exponentially in the coming years. Although the introduction […]. Artificial Intelligence News

The CIO’s Guide to Quantum Computing

CEB IT

It makes sense that sci-fi-level myths might surround a technology that must be stored in a container colder than interstellar space and has the potential to solve some of the world's most challenging problems. CIOs have been inundated with quantum computing hype: “Quantum computers will operate faster than the speed of light,” or “Quantum computers will replace conventional systems” or “Quantum computing will render all security encryption algorithms obsolete.”.

Survive and Thrive With Digital Transformation

Cloud Musings

First cloud computing then multi-cloud. How can we get ahead of this digital transformation nightmare? These are the laments heard in conference rooms and board meeting around the world.

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Best Practices for Micro-Services Management, Traceability and Visualization

Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies

Moving to micro-services, or even working with distributed applications in a traditional environment, brings with it a host of interactions that are often difficult to understand. This session will provide an overview of service mesh, a review of the Istio service mesh itself, and dive into best practices and integration models for integrating the traceability model into a distributed application.

How CIOs Are Using Algorithms To Tell People What To Do

The Accidental Successful CIO

Algorithms can sometimes make better decisions than people can Image Credit: x6e38. As the person with the CIO job, one of your main tasks is to assign work to the various people who work for you.

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3 things about cloud and IoT you need to consider

David Linthicum

The internet of things (IoT) and cloud-based providers are bound at the hip. That said, most people don’t understand how, why, or what to expect. I’ve been asked some good questions that drove me to do some research and testing. Perhaps the answers are of interest to you as well. Do you store the data in the cloud or the IoT device? This depends on a lot of things, but I have two rules of thumb: [ InfoWorld explains: What is multicloud? The next step in cloud computing. |

Direct-To-Consumer (DTC) Brand Growth Will Boost Social Ad Spending

Forrester IT

In recent years, a wave of so-called digitally native direct-to-consumer (DTC) startups have burst onto the scene and have grown in popularity. Consumers are increasingly purchasing products and services such as mattresses, shoes, razors, and groceries from the over 400 DTC firms now in operation.

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9 Ways In Which AI Is Transforming Healthcare

CTOvision

Artificial intelligence and machine learning are transforming many areas of the healthcare industry. A lot of this has been made possible in recent years because of the sheer quantity of data produced by healthcare providers and the opportunity to identify patterns and augment the capabilities of existing physicians, clinicians and staff. From robot-assisted surgeries to […].

The Art of the One Page Strategy

CEB IT

In 1967, Rollin Kin and Herb Kelleher drew a triangle on a napkin. At each point was a city: Dallas, San Antonio and Houston. The two men created a vision for a low-cost commuter airline moving passengers between the three cities.

10 Questions before starting a Machine Learning POC

Social, Agile and Transformation

37% of organizations have implemented artificial intelligence in some form according to Gartner. Since AI is a a broad category of algorithms covering cognitive, natural language, pattern recognition and other areas, I suspect the number of organizations experimenting with machine learning or deep learning is a lot smaller. Yet there are daily stories of different organizations benefiting. agile data AI big data data management data scientist innovation leadership

How A Streaming Music CIO Plans On Turning Things Around

The Accidental Successful CIO

Pandora’s CIO has plans to stop its loss in users Image Credit: Jenni Konrad. Having the CIO job at Pandora would put you right in the middle of a busy and challenging market. Streaming music is very hot right now and there are a lot of different companies that are involved in the market.

Who will benefit the most from 5G

David Linthicum

The growth of 5G cellular technology has gotten a lot of people excited, including those who are looking for 5G to provide a larger market for cloud computing, and most important, to simplify both connectivity and security. The question is: Who will have the most to gain? Enterprises that consume 5G? The cloud computing providers? The telecommunications companies that sell 5G?

Apple ITP 2.1: What It Is, What It Means, and Why It Matters

Forrester IT

Apple first introduced Intelligent Tracking Protection (ITP) in 2017, but the latest update (2.1) creates a new set of challenges for advertisers, publishers, and tech vendors that make money from online behavioral advertising (OBA), attribution, web analytics, testing, and personalization.

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6 Essential Skills Cybersecurity Pros Need to Develop in 2019

CTOvision

It’s definitely a job seeker’s’ market out there in the cybersecurity employment pool. According to an about-to-be-released report from ISSA and ESG, 74% of organizations today have been impacted by the cybersecurity skills shortage. Meantime, a report released last month from ISACA says that 60% of organizations need a minimum of three months to fill […]. Cyber Security News

The Secret to DevOps Success

CEB IT

Richard, an infrastructure and operations (I&O) leader at a large manufacturing organization, has been tasked by his CIO to develop an DevOps initiative to help the company better scale its software releases and updates. This is the first time that Richard is working on this type of initiative. He is unsure about how to approach it and concerned about being successful.

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Beyond microservices; Software architecture driven by machine learning

Social, Agile and Transformation

It's not a question of if, it's a question of when and how AI and machine learning will change our programming and software development paradigms. Today's coding models are based on data storage, business logic, services, UX, and presentation. A full stack developer elects to build a three-tiered web architecture using an MVC framework. An IoT application calls for an event-driven. AI big data data management innovation IOT software development

What Should a Modern Practical Programming Language Look Like

SPF13

Keynote delivered at The Landing Festival – Berlin. This presentation describes the many inspirations and influences of the Go programming language and goes into detail about how we shaped and created the language

AI systems are biased, and cloud availability makes it worse

David Linthicum

According to Gartner Research, from now until the year 2022, 85 percent of AI projects will deliver erroneous outcomes due to bias in data, algorithms, or the teams responsible for managing them. Moreover, 85 percent of Americans currently use at least one AI-powered device, program, or service , the Gallup polling organization reports. This bias is something I’ve known for a while as I followed AI systems from the late 1980s.

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Telcos must prioritize Innovations that extend beyond networking

Forrester IT

Since the birth of cloud computing in early 2000, telecommunications companies have seen business growth thanks to these IT transformational partners.

Warning: Internet Explorer Just Became A Silent But Serious Threat To Every Windows User

CTOvision

Security researcher John Page warns that Microsoft’s Internet Explorer has a critical security flaw that allows hackers to spy on you and steal personal data from your PC. That warning may seem irrelevant to you since Internet Explorer was officially discontinued in 2015. It’s now an archaic web browser, only in use by about 7% […]. Cyber Security News

How CIOs Can Ensure a Seat at the Strategy Table

CEB IT

Ella, a newer CIO at a large retail company, knows digital will change the entire business model of the enterprise. Blockchain could revolutionize the company’s supply chain, and artificial intelligence could augment how customers interact with the brick-and-mortar stores and how they order items through the website. But Ella also knows to push these plans forward in a strategic company-wide effort, she must be seen by the rest of the C-suite as a business leader, not just the head of IT.

This Is Your Brain on Data: Marketing in the New Digital Age

Datacponomy

Data has never been more relevant for understanding consumer behavior. With data scientists in high demand and earning six figures or more a year, this is undeniable. Technology is changing the way that consumers think and behave.

Product Management for Everyone

SPF13

An interactive workshop developed for and given at the Landing Festival in Berlin 2019. This workshop covers: What a product manager does. How to become a product manager. Practice thinking like a product manager. Building product manager skills

When to declare cloud application migration failure

David Linthicum

One of the hip terms that you hear a great deal in Silicon Valley is “fail fast.” This means to find out what does not work so you can move on to what does. It’s solid advice, for the most part. However, failing in some enterprises’ IT shops may get you put out of the organization, so many IT pros avoid failure at any cost—or at least never declare failure, even if it means spending millions of dollars in dealing with ineffective systems that are costly to run or even hurt the business.