Artificial Intelligence Needs Real Empathy To Succeed In CX
OCTOBER 19, 2017
How will Artificial Intelligence (AI) help break through the customer experience ceiling? artificial intelligence (AI) customer experienceWhat’s the future of CX? How must CX professionals like you evolve their skills? We found a surprising – and not so surprising – answer when the Boston CXPA team celebrated CX Day. Forrester hosted the celebration with CX and UX practitioners in […].