INDUSTRY INSIGHTS YOUR PEERS ARE READING
Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. MORE
Banks across Europe are all working hard to build the killer mobile banking app. age of the customer customer experience financial services mobile apps Customer Experience (CX) Digital Banking digital strategy Mobile Banking User Experience (UX MORE
automotive brand experience consumer mobility customer experience ecosystem data management platforms (DMPs) mobile application platforms customer experience digital business digital transformation MORE
application development & delivery banking digital business financial services mobile appsIf you’re a fan of the old TV show “Happy Days,” you know Fonzie and Potsie. MORE
Etisalat signs deal with technology company to offer its customers a mobile wallet service, as fintech expands in the Middle East MORE
In our new research, “Mobilized Employees Engage Buyers With A Trusted Voice,” Matthew Camuso and I explored […]. MORE
Recently, the largest annual get together of the mobile industry, Mobile World Congress (MWC) took place in Barcelona. These themes underline how mobility is becoming part of the broader digital transformation initiative. Mobile World Congress. mobile. MORE
I focus a lot of my research on marketing innovation and have been working on mobile (first as marketing guy at a telco in 1998 then as an analyst) for more than 20 years. MORE
In today’s fast-paced world of data if you aren’t mobile on day one you’re already behind. I’m still amazed at companies that are spending time and money into building BI solutions that aren’t ready to be consumed by mobile devices on day 1. Be Mobile From Day 1. Out of Touch? MORE
Food Tech figured prominently on the menu at Mobile World Congress 2019. Mobile operators, network equipment providers, device manufacturers and solution providers address challenges from farm, field, fishery or factory to fork, - and beyond. 5G AI Food Tech IoT Mobile World Congress MORE
This is part two in a series on Reinventing the Web to Win the Mobile Moment. Here's part one, a Drunk History Of Mobile Strategy. For 20 years we have optimized the web as a big billboard broadcasting everything about a company. MORE
On April 18th, T-Mobile officially launched its T-Mobile MONEY checking account, after a soft launch late last year. And this isn’t T-mobile’s first foray into banking either. MORE
Mobile’s share in the US online retail and travel commerce will increase from 36% in 2018 to 45% in 2024, as per our recently published forecast Forrester Analytics: Mobile And Tablet Commerce Forecast, 2019 To 2024(US). MORE
Marketers and product strategists have used Forrester’s Mobile Mind Shift Index (MMSI) for years to understand their audiences and inform their mobile strategy. We introduced the MMSI in 2013 to help companies assess whether an audience is ready to engage with them on mobile. MORE
banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile BankingDigital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. MORE
These days, when it comes to staff training, mobile devices are the preferred platform. With mobile-based training, employees do not have to take time off work and can continue with their course while on the job, in between meetings, during break times or whenever they want. MORE
Read Andrew Hoog explain the three essential mobile security measures every company should adopt on DZone Blog : Many of us have heard of the 80/20 rule, also known as the ‘Pareto Principle.’ Applied to mobile application security, the idea is that guarding against threats with the greatest potential impact can mitigate 80 percent of […]. MORE
In today’s fast-paced world of data if you aren’t mobile on day one you’re already behind. I’m still amazed at companies that are spending time and money into building BI solutions that aren’t ready to be consumed by mobile devices on day 1. Be Mobile From Day 1. Out of Touch? MORE
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout. MORE
Mobile is the dominant digital touchpoint in retail and mobile apps play critical role – consumers who down load a retailer’s app are likely to be more loyal, but that does not mean they wont uninstall the app if it does not meet their expectations! MORE
Consumers can choose between a variety of touchpoints; but when it comes to mobile, loyal customers will download your app, but everyone else will be left with the mobile browser. Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. MORE
Following a previous post, the mobile team continued our mission of fine-tuning the video player experience on Android and iOS. We take suggestions, criticism, and feature requests very seriously on the Mobile Team. The Future of Mobile. Mobile MORE
Forrester just released a new report on mobile and new technology priorities for marketers, based on our latest global mobile executive survey. We found out that marketers: Fail to deliver on foundational mobile experiences. MORE
The mobile mind shift requires businesses to proactively support these IoT benefits for nonstationary connected objects that exist as part of IoT solutions. In particular, the IoT forces businesses to acquaint themselves with the implications of mobility in the IoT context for connectivity, security, compliance with privacy and other regulations, and data management for mobility. This means that: Mobile technologies are central to most IoT solutions. Mobility. MORE
In this post we dive deeper into the trend of Mobility. A snapshot of the trend right now indicates: The trend is providing all humanity with a mobile, connected supercomputer. Enterprises must serve mobile users and mobile employees, and watch for mobile threats. MORE
For the first time in 15 years, I will not attend Mobile World Congress. When I mentioned this to some clients, some of them told me: “yes, you’re right, mobile is dead. There is no innovation anymore. It is all about AI and blockchain these days” ?!! I could not disagree more. MORE
Today about 75% of mobile apps fail the most basic security tests, and that number is probably going up not down. 57% of mobile device users are not aware of the security solutions that exist on their devices. billion of mobile devices will have security applications installed. MORE
[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly […]. MORE
Mobile users have high expectations, and there is no such thing as one size fits all. We look at how this affects mobile app development MORE
Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment. As we did before when exploring The Home Depot’s success in our “The Forrester Retail Wave: US Mobile Web, Q4 2017” report, we invited executives from USAA […]. age of the customer banking mobile apps mobile marketing MORE
This immediately changes how companies deliver mobile experiences. Because it knocks down 3 major stumbling blocks of mobile experience development: Read more Categories: Android. mobile. Android App Apple Application Development Google Instant Apps iOS mobileOh, hello friends, it's been too long! But I couldn't let today's news stay this far under the radar. MORE
We benchmarked the usability and functionalities of five mobile banking apps in Hong Kong: Bank of China (BoC), Bank of East Asia (BEA), DBS Bank Hong Kong, HSBC, and Standard Chartered Bank. age of the customer banking mobile apps MORE
I just finished reading through the Dimension Data Secure Enterprise Mobility Report.The report is a nice report on how modern organizations are thinking about and approaching strategic planning with mobility, BYOD and security in mind. Sponsored by Dimension Data. MORE
We identified six technology categories that will be key in evolving your company’s future mobile solution. And since mobile advances will affect each sector […]. age of the customer emerging technology mobile technology retailmCommerce in 2030 will not be mini eCommerce. MORE
Mobility will be a central enabler for these B2B digital ecosystems. mobile. Enterprise mobility. B2B #mobile B2B customer experience CIO Enterprise mobility digital ecosystem MORE
This year we evaluated the functionality and usability of six European retailer’s mobile apps. consumer mobile activities customer experience online retail retail user experience digital retail functionality mobileMy colleague Alex Causey and I have now finished the second European Retail Wave. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […]. MORE
Mobile Related Topics 
Forrester IT
JULY 1, 2019
Mobile is the dominant digital touchpoint in retail and mobile apps play critical role – consumers who down load a retailer’s app are likely to be more loyal, but that does not mean they wont uninstall the app if it does not meet their expectations!
Forrester IT
SEPTEMBER 28, 2018
banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile BankingDigital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite.
Forrester IT
MAY 3, 2019
On April 18th, T-Mobile officially launched its T-Mobile MONEY checking account, after a soft launch late last year. And this isn’t T-mobile’s first foray into banking either.
Forrester IT
MARCH 4, 2019
Food Tech figured prominently on the menu at Mobile World Congress 2019. Mobile operators, network equipment providers, device manufacturers and solution providers address challenges from farm, field, fishery or factory to fork, - and beyond. 5G AI Food Tech IoT Mobile World Congress
Forrester IT
NOVEMBER 1, 2019
Mobile’s share in the US online retail and travel commerce will increase from 36% in 2018 to 45% in 2024, as per our recently published forecast Forrester Analytics: Mobile And Tablet Commerce Forecast, 2019 To 2024(US).
Forrester IT
MAY 10, 2019
I focus a lot of my research on marketing innovation and have been working on mobile (first as marketing guy at a telco in 1998 then as an analyst) for more than 20 years.
Perficient - Digital Transformation
JULY 10, 2019
In today’s fast-paced world of data if you aren’t mobile on day one you’re already behind. I’m still amazed at companies that are spending time and money into building BI solutions that aren’t ready to be consumed by mobile devices on day 1. Be Mobile From Day 1. Out of Touch?
Forrester IT
APRIL 30, 2018
Consumers can choose between a variety of touchpoints; but when it comes to mobile, loyal customers will download your app, but everyone else will be left with the mobile browser. Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […].
Forrester IT
DECEMBER 5, 2018
automotive brand experience consumer mobility customer experience ecosystem data management platforms (DMPs) mobile application platforms customer experience digital business digital transformation
Forrester IT
JUNE 15, 2018
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout.
Forrester IT
AUGUST 28, 2019
We benchmarked the usability and functionalities of five mobile banking apps in Hong Kong: Bank of China (BoC), Bank of East Asia (BEA), DBS Bank Hong Kong, HSBC, and Standard Chartered Bank. age of the customer banking mobile apps
Forrester IT
NOVEMBER 5, 2019
We identified six technology categories that will be key in evolving your company’s future mobile solution. And since mobile advances will affect each sector […]. age of the customer emerging technology mobile technology retailmCommerce in 2030 will not be mini eCommerce.
Forrester IT
FEBRUARY 23, 2018
Forrester just released a new report on mobile and new technology priorities for marketers, based on our latest global mobile executive survey. We found out that marketers: Fail to deliver on foundational mobile experiences.
Forrester IT
DECEMBER 13, 2016
Mobility will be a central enabler for these B2B digital ecosystems. mobile. Enterprise mobility. B2B #mobile B2B customer experience CIO Enterprise mobility digital ecosystem
Forrester IT
FEBRUARY 14, 2019
For the first time in 15 years, I will not attend Mobile World Congress. When I mentioned this to some clients, some of them told me: “yes, you’re right, mobile is dead. There is no innovation anymore. It is all about AI and blockchain these days” ?!! I could not disagree more.
Forrester IT
MAY 29, 2019
Banks across Europe are all working hard to build the killer mobile banking app. age of the customer customer experience financial services mobile apps Customer Experience (CX) Digital Banking digital strategy Mobile Banking User Experience (UX
Computer Weekly
FEBRUARY 27, 2017
Mobile users have high expectations, and there is no such thing as one size fits all. We look at how this affects mobile app development
CTOvision
NOVEMBER 20, 2014
Today about 75% of mobile apps fail the most basic security tests, and that number is probably going up not down. 57% of mobile device users are not aware of the security solutions that exist on their devices. billion of mobile devices will have security applications installed.
Forrester IT
MARCH 7, 2017
Recently, the largest annual get together of the mobile industry, Mobile World Congress (MWC) took place in Barcelona. These themes underline how mobility is becoming part of the broader digital transformation initiative. Mobile World Congress. mobile.
Forrester IT
MAY 15, 2019
[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly […].
Forrester IT
JUNE 4, 2019
application development & delivery banking digital business financial services mobile appsIf you’re a fan of the old TV show “Happy Days,” you know Fonzie and Potsie.
Forrester IT
MAY 19, 2016
The mobile mind shift requires businesses to proactively support these IoT benefits for nonstationary connected objects that exist as part of IoT solutions. In particular, the IoT forces businesses to acquaint themselves with the implications of mobility in the IoT context for connectivity, security, compliance with privacy and other regulations, and data management for mobility. This means that: Mobile technologies are central to most IoT solutions. Mobility.
Perficient - Digital Transformation
JULY 10, 2019
In today’s fast-paced world of data if you aren’t mobile on day one you’re already behind. I’m still amazed at companies that are spending time and money into building BI solutions that aren’t ready to be consumed by mobile devices on day 1. Be Mobile From Day 1. Out of Touch?
CTOvision
AUGUST 16, 2016
In this post we dive deeper into the trend of Mobility. A snapshot of the trend right now indicates: The trend is providing all humanity with a mobile, connected supercomputer. Enterprises must serve mobile users and mobile employees, and watch for mobile threats.
Forrester IT
MAY 31, 2018
Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment. As we did before when exploring The Home Depot’s success in our “The Forrester Retail Wave: US Mobile Web, Q4 2017” report, we invited executives from USAA […]. age of the customer banking mobile apps mobile marketing
Computer Weekly
OCTOBER 24, 2016
Etisalat signs deal with technology company to offer its customers a mobile wallet service, as fintech expands in the Middle East
Eric D. Brown
FEBRUARY 26, 2014
I just finished reading through the Dimension Data Secure Enterprise Mobility Report.The report is a nice report on how modern organizations are thinking about and approaching strategic planning with mobility, BYOD and security in mind. Sponsored by Dimension Data.
Forrester IT
MAY 28, 2019
Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me.
Forrester IT
JANUARY 22, 2017
This is part two in a series on Reinventing the Web to Win the Mobile Moment. Here's part one, a Drunk History Of Mobile Strategy. For 20 years we have optimized the web as a big billboard broadcasting everything about a company.
Kitaboo
APRIL 23, 2019
These days, when it comes to staff training, mobile devices are the preferred platform. With mobile-based training, employees do not have to take time off work and can continue with their course while on the job, in between meetings, during break times or whenever they want.
Forrester IT
JANUARY 24, 2017
This immediately changes how companies deliver mobile experiences. Because it knocks down 3 major stumbling blocks of mobile experience development: Read more Categories: Android. mobile. Android App Apple Application Development Google Instant Apps iOS mobileOh, hello friends, it's been too long! But I couldn't let today's news stay this far under the radar.
Forrester IT
OCTOBER 16, 2019
In our new research, “Mobilized Employees Engage Buyers With A Trusted Voice,” Matthew Camuso and I explored […].
CTOvision
APRIL 24, 2019
Read Andrew Hoog explain the three essential mobile security measures every company should adopt on DZone Blog : Many of us have heard of the 80/20 rule, also known as the ‘Pareto Principle.’ Applied to mobile application security, the idea is that guarding against threats with the greatest potential impact can mitigate 80 percent of […].
Forrester IT
NOVEMBER 5, 2018
This year we evaluated the functionality and usability of six European retailer’s mobile apps. consumer mobile activities customer experience online retail retail user experience digital retail functionality mobileMy colleague Alex Causey and I have now finished the second European Retail Wave. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […].
Linux Academy
JULY 26, 2019
Following a previous post, the mobile team continued our mission of fine-tuning the video player experience on Android and iOS. We take suggestions, criticism, and feature requests very seriously on the Mobile Team. The Future of Mobile. Mobile
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