In North America, Mobile Banking Apps Are Sufficient But Undifferentiated
Forrester IT
OCTOBER 31, 2024
Forrester recently evaluated mobile banking apps in Canada and the US in our latest Digital Experience Review™ (DXR). Mobile banking usage is rising and evolving, and the pace of change has been accelerating since 2020. It shows that: Banks’ apps are barely keeping up with customers’ needs and expectations.
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