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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

He’s also a big believer in the agile DevOps concept of “shifting left” when it comes to technology — performing testing and evaluation early in the development process, generally before code is written — and “shifting right” when it concerns talent, where his vision for eliminating Toyota’s service desk is an example.

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Enterprise DevOps: Leverage ESM data to improve speed and agility

CIO Business Intelligence

It’s no exaggeration to say that modern enterprises run on DevOps. And just as DevOps is a process framework that iterates to produce better software over time, the process itself should also improve. Continuous improvement and continuous development (CI/CD) cycles are the DevOps way of life.

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