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Ciena takes aim at the ‘ticket-less’ call center

CIO Business Intelligence

MAY 17, 2022

Ciena is also exploring the possibility of using voice authentication and hopes to leverage Amazon Quick Sight’s interactive business intelligence dashboards to spot patterns and outliers powered by AWS machine learning capabilities. If you look at the history of the help desk, ticket-less flies in the face of tradition.”.

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Averting turbulence in the air

CIO Business Intelligence

DECEMBER 21, 2023

Second, if the payment isn’t processed in real-time, the POI devices must hold the customer’s cardholder data, including the card number, sensitive authentication data (PIN, CVC, or CVV), and/or magnetic stripe data until the connectivity is established.

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