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Not only have the ways in which these companies successfully operate altered customer expectations, they have also forced airlines to think and act differently. Airlines are after personalization, ease of use, and innovation. It could be about implementing a new revenue-management system that helps airlines better forecast and optimize revenue. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks. MORE
The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. This fourth annual event connects business, technology, and industry perspectives and goes beyond just in-flight entertainment, to include operations, communications and technologies that impacts the aircraft and the traveling public. MORE
Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours. MORE
IT infrastructure problems disrupt United travel for second time in about one month Read More. Downtime Networking MORE
Customer satisfaction is always top of mind for airlines. Self-service has been top-of-mind for airlines since the introduction of airport kiosks that enable passengers to check-in, upgrade their seats, and even make flight changes. Became the first airline to give customers access to flight information and other amenities skills for Amazon Alexa, Google Assistant, and the Fitbit Ionic smartwatch. Download the 2018 State of the Airline Industry guide. MORE
More about Health , Mashable Video , Airlines , Future Blink , and Covid 19. Health Mashable Video Airlines Future Blink Covid 19Avio Interiors recently unveiled a design that has two seats facing one direction and the third facing the opposite. Read more. MORE
Dutch airline KLM develops virtual reality simulation to show engineers what happens if the maintenance hanger catches fire MORE
Open source business intelligence tool enables airline to gain new insights from a decade’s worth of ticket sales MORE
Operational performance (or operational reliability) is about running an airline like a well-oiled machine. A smoothly run airline enhances customer perception, satisfaction, and loyalty. Tim Porter, a director and airline expert at Perficient, said, “Operational performance is a big deal to airlines. Airlines have invested billions to improve recovery from irregular operations. Delta Airlines believes operational reliability is one of its strategic advantages. MORE
In an age of computers and robots, the only jobs that are likely to remain are those involving human interaction MORE
Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. In late 2013 American Airlines announced that it was buying US Airways. MORE
american airlines. Analytics Application Development Prescriptive Analytics american airlinesPrescriptive analytics is about using data and analytics to improve decisions and therefore the effectiveness of actions. Isn't that what all analytics should be about? MORE
"We do have a back-up system, but on this occasion it failed" Read More. Business Power and Cooling Uptime MORE
Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control of airlines. When speaking about airports, Steve Priest, JetBlue’s CFO, said the airline has “now deployed self-tagging technology in 12 lobbies.” While new investments in technology and cost-cutting programs remain important initiatives for airlines, other factors, like tax reform, can spur growth, too. MORE
– Passenger experience drives airline profit! True or false? If you’d like to test yourself and your CX/marketing department on how well you can attest to the truth in the above statement, ask yourself: “How much is CX improvement worth in annual profit?” and, conversely, if you’re in a finance role, ask: “How much of […]. age of the customer MORE
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The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […]. CTO Cyber Security News MORE
The airline industry is scrutinized by passengers and analysts alike, mostly for two reasons. In 2015, the world’s airlines carried more than three billion passengers, and today aviation and related tourism supports more than 60 million jobs worldwide. manufacturers of commercial jetliners) can be considered part of the aviation sector, our new guide focuses on the airline industry – the companies that operate air transport networks. MORE
Airlines are focused less on market share and more on their overall profitability. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks. Specifically, it discusses some of the initiatives on which airlines are focusing in the hopes of driving growth and value for their businesses, as well as their customers, employees, partners, and shareholders. Download the 2018 State of the Airline Industry guide. MORE
Airline completes major project to revamp its storage infrastructure with Dell EMC technologies MORE
For more on the outage see: All United Airlines flights in US grounded due to computer system glitch . The post All United Airlines flights in US grounded: Computer “glitch” cited as cause appeared first on CTOvision.com. The entire U.S. travel system is under strain today causing a major disruption to business and pleasure travel on all carriers do to what United is calling a computer systems "glitch". What is a glitch? We have all seen those before. MORE
Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software MORE
carrier, Delta airlines, suffered a major melt down when their headquarters experienced a power outage. A critical power control module at the airline’s technology command center malfunctioned, causing a surge to the transformer and a loss of power. MORE
Passengers complain of queues, delays and flight cancellations after airline's check-in systems suffer temporary outage MORE
Bahraini airline Gulf Air is looking to make productivity gains across its enterprise resource planning system MORE
Two high-profile airline technology meltdowns stranding thousands of travelers in the recent weeks have prompted two US senators to push carriers to bolster their technology. this week sent a letter to the most recent offenders -- Delta and Southwest -- as well as 11 other airlines to get a better handle on whether or not their information technology systems are reliable and resilient. MORE
Pilot Big Data analytics platform analyzes engine data from 15,000 flights. Read More. Big Data Enterprise Internet of Things MORE
Times have been tough for United airlines in the past. A bit before that the airline had had to delay 500 of their flights because of a second glitch in two weeks of the computer systems that run the airline. United airlines has been dealing with some bad press as of late. MORE
Airlines in the Middle East are investing heavily in IT as the industry faces increasing demand for more efficient services MORE
Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running. MORE
airline will “most likely” go out of business due to fallout from the coronavirus outbreak. air carriers , including Seattle-based Alaska Air, are among airlines that have applied for federal assistance through a $25 billion payroll support program. MORE
With multiple systems providers, airlines and IFC providers managing various components of an airplane, gaps are becoming more frequent in the aviation landscape. Airline to Award Hackers for Finding Hidden Bugs (chinatopix.com). CTO Strategy Aircraft engine Airline Computer security Cyber Threats Hacker (computer security) United AirlinesWith the public inundated with reports of an alarming number of computer hacks, the question in everyone’s mind is “what is next?” MORE
Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo. age of the customer customer experience strategy airlines covid-19 Customer Experience (CX) customer service MORE
The airlines' collaboration is on point with its brand to be 'the most loved airline' as it ensures the 25% of disabled Americans and the 1 in 10 who work at Southwest have accessibility MORE
Following an emergency decision to move to Amazon Web Services, Iceland’s Wow Air has wholeheartedly bought into the cloud MORE
Each major US carrier sustained disruptions during the last year due to outdated information systems Read More. Disaster Recovery Downtime Enterprise Infrastructure Power MORE
Both airlines’ outages were massive, requiring days to fully recover. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Delta’s and Southwest’s planes are flying again, but the system outages both suffered last summer were painful for them. What can your company learn from their unfortunate experiences? Both had to cancel thousands of flights and lost millions of dollars in revenue. MORE
S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project MORE
age of the customer customer experience strategy airlines covid-19 Customer Experience (CX As with every other major crisis facing the world, whether a global war or a pandemic, humanity prevails through unity, empathy, responsibility and leadership. MORE
IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies MORE
Airlines Related Topics Forrester IT
MARCH 30, 2020
Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo. age of the customer customer experience strategy airlines covid-19 Customer Experience (CX) customer service
Forrester IT
JULY 17, 2019
– Passenger experience drives airline profit! True or false? If you’d like to test yourself and your CX/marketing department on how well you can attest to the truth in the above statement, ask yourself: “How much is CX improvement worth in annual profit?” and, conversely, if you’re in a finance role, ask: “How much of […]. age of the customer
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CTOvision
FEBRUARY 25, 2019
The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […]. CTO Cyber Security News
Computer Weekly
OCTOBER 24, 2017
Police have arrested nearly 200 people for airline ticketing fraud in an international operation involving public and private sector organisations
The Accidental Successful CIO
MAY 16, 2018
Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running.
Perficient - Digital Transformation
APRIL 30, 2018
Airlines are focused less on market share and more on their overall profitability. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks. Specifically, it discusses some of the initiatives on which airlines are focusing in the hopes of driving growth and value for their businesses, as well as their customers, employees, partners, and shareholders. Download the 2018 State of the Airline Industry guide.
Computer Weekly
SEPTEMBER 8, 2016
The CIO of Nordic airline SAS talks to Computer Weekly about how digital technologies are changing customer experiences as well as the business itself
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Perficient - Digital Transformation
MAY 14, 2018
Customer satisfaction is always top of mind for airlines. Self-service has been top-of-mind for airlines since the introduction of airport kiosks that enable passengers to check-in, upgrade their seats, and even make flight changes. Became the first airline to give customers access to flight information and other amenities skills for Amazon Alexa, Google Assistant, and the Fitbit Ionic smartwatch. Download the 2018 State of the Airline Industry guide.
Computer Weekly
MARCH 29, 2017
S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project
Perficient - Digital Transformation
MAY 7, 2018
Operational performance (or operational reliability) is about running an airline like a well-oiled machine. A smoothly run airline enhances customer perception, satisfaction, and loyalty. Tim Porter, a director and airline expert at Perficient, said, “Operational performance is a big deal to airlines. Airlines have invested billions to improve recovery from irregular operations. Delta Airlines believes operational reliability is one of its strategic advantages.
CTOvision
JUNE 2, 2017
The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. This fourth annual event connects business, technology, and industry perspectives and goes beyond just in-flight entertainment, to include operations, communications and technologies that impacts the aircraft and the traveling public.
The Accidental Successful CIO
NOVEMBER 7, 2018
Times have been tough for United airlines in the past. A bit before that the airline had had to delay 500 of their flights because of a second glitch in two weeks of the computer systems that run the airline. United airlines has been dealing with some bad press as of late.
Perficient - Digital Transformation
MAY 30, 2018
Not only have the ways in which these companies successfully operate altered customer expectations, they have also forced airlines to think and act differently. Airlines are after personalization, ease of use, and innovation. It could be about implementing a new revenue-management system that helps airlines better forecast and optimize revenue. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks.
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Perficient - Digital Transformation
MAY 21, 2018
Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control of airlines. When speaking about airports, Steve Priest, JetBlue’s CFO, said the airline has “now deployed self-tagging technology in 12 lobbies.” While new investments in technology and cost-cutting programs remain important initiatives for airlines, other factors, like tax reform, can spur growth, too.
Forrester IT
MARCH 30, 2020
age of the customer customer experience strategy airlines covid-19 Customer Experience (CX As with every other major crisis facing the world, whether a global war or a pandemic, humanity prevails through unity, empathy, responsibility and leadership.
CTOvision
JULY 8, 2015
For more on the outage see: All United Airlines flights in US grounded due to computer system glitch . The post All United Airlines flights in US grounded: Computer “glitch” cited as cause appeared first on CTOvision.com. The entire U.S. travel system is under strain today causing a major disruption to business and pleasure travel on all carriers do to what United is calling a computer systems "glitch". What is a glitch? We have all seen those before.
Computer Weekly
JULY 28, 2016
Brussels Airlines is transforming its IT, with customer experience the driving force
Computer Weekly
SEPTEMBER 11, 2017
The European Aviation satellite has successfully completed in-orbit testing and will begin to service in-flight broadband customers later in 2017
IT Toolbox
AUGUST 16, 2017
In an age of computers and robots, the only jobs that are likely to remain are those involving human interaction
The Accidental Successful CIO
APRIL 13, 2016
Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. In late 2013 American Airlines announced that it was buying US Airways.
Computer Weekly
JULY 19, 2016
Airlines in the Middle East are investing heavily in IT as the industry faces increasing demand for more efficient services
Cloud Musings
JUNE 29, 2017
Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours.
GeekWire
MAY 11, 2020
airline will “most likely” go out of business due to fallout from the coronavirus outbreak. air carriers , including Seattle-based Alaska Air, are among airlines that have applied for federal assistance through a $25 billion payroll support program.
Computer Weekly
MARCH 15, 2017
Following an emergency decision to move to Amazon Web Services, Iceland’s Wow Air has wholeheartedly bought into the cloud
Mashable Tech
MAY 20, 2020
More about Health , Mashable Video , Airlines , Future Blink , and Covid 19. Health Mashable Video Airlines Future Blink Covid 19Avio Interiors recently unveiled a design that has two seats facing one direction and the third facing the opposite. Read more.
Data Center Knowledge
AUGUST 10, 2016
Each major US carrier sustained disruptions during the last year due to outdated information systems Read More. Disaster Recovery Downtime Enterprise Infrastructure Power
Forrester IT
FEBRUARY 20, 2017
american airlines. Analytics Application Development Prescriptive Analytics american airlinesPrescriptive analytics is about using data and analytics to improve decisions and therefore the effectiveness of actions. Isn't that what all analytics should be about?
Network World
AUGUST 16, 2016
Two high-profile airline technology meltdowns stranding thousands of travelers in the recent weeks have prompted two US senators to push carriers to bolster their technology. this week sent a letter to the most recent offenders -- Delta and Southwest -- as well as 11 other airlines to get a better handle on whether or not their information technology systems are reliable and resilient.
Data Center Knowledge
JULY 8, 2015
IT infrastructure problems disrupt United travel for second time in about one month Read More. Downtime Networking
CTOvision
MAY 20, 2020
British low-cost airline group EasyJet has revealed on Tuesday that it “has been the target of an attack from a highly sophisticated source” and that it has suffered a data […].
Data Center Knowledge
MAY 30, 2017
"We do have a back-up system, but on this occasion it failed" Read More. Business Power and Cooling Uptime
CTOvision
JUNE 23, 2015
With multiple systems providers, airlines and IFC providers managing various components of an airplane, gaps are becoming more frequent in the aviation landscape. Airline to Award Hackers for Finding Hidden Bugs (chinatopix.com). CTO Strategy Aircraft engine Airline Computer security Cyber Threats Hacker (computer security) United AirlinesWith the public inundated with reports of an alarming number of computer hacks, the question in everyone’s mind is “what is next?”
ComputerWorld IT Management
NOVEMBER 9, 2016
Both airlines’ outages were massive, requiring days to fully recover. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Delta’s and Southwest’s planes are flying again, but the system outages both suffered last summer were painful for them. What can your company learn from their unfortunate experiences? Both had to cancel thousands of flights and lost millions of dollars in revenue.
Data Center Knowledge
AUGUST 11, 2014
Pilot Big Data analytics platform analyzes engine data from 15,000 flights. Read More. Big Data Enterprise Internet of Things
Computer Weekly
AUGUST 2, 2017
Passengers complain of queues, delays and flight cancellations after airline's check-in systems suffer temporary outage
Computer Weekly
OCTOBER 25, 2016
Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software
Tech Republic Cloud
NOVEMBER 20, 2019
The airlines' collaboration is on point with its brand to be 'the most loved airline' as it ensures the 25% of disabled Americans and the 1 in 10 who work at Southwest have accessibility
Computer Weekly
MARCH 6, 2017
Dutch airline KLM develops virtual reality simulation to show engineers what happens if the maintenance hanger catches fire
Computer Weekly
JUNE 15, 2016
Bahraini airline Gulf Air is looking to make productivity gains across its enterprise resource planning system
Computer Weekly
APRIL 24, 2017
Airline completes major project to revamp its storage infrastructure with Dell EMC technologies
Computer Weekly
JULY 6, 2016
IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies
The Accidental Successful CIO
OCTOBER 4, 2017
carrier, Delta airlines, suffered a major melt down when their headquarters experienced a power outage. A critical power control module at the airline’s technology command center malfunctioned, causing a surge to the transformer and a loss of power.
Computer Weekly
JUNE 14, 2017
Open source business intelligence tool enables airline to gain new insights from a decade’s worth of ticket sales
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