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Why the Airline Industry Must Shift to a Data-centric Mentality

IT Toolbox

The post Why the Airline Industry Must Shift to a Data-centric Mentality appeared first on Spiceworks. The many benefits of becoming data-centric instead of application-centric.

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COVID-19: Leading airlines display compassion, resilience, and good old business sense.

Forrester IT

Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo.

Airlines 366
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AI travel planner tool from Alaska Airlines shows potential future of airfare search

GeekWire

(Alaska Airlines Photo) AI is already changing the way people search for information online and a bigger shift could be imminent. A new trip itinerary search tool being tested by Seattle-based Alaska Airlines is the latest example of how the trend may affect the travel industry. I want to book a trip somewhere with a nice hike.

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Laptop fire on American Airlines flight leads to emergency evacuation, injuries

TechSpot

American Airlines officials confirmed (via CBS News) that on Friday, Flight 2045 was preparing to leave San Francisco for Miami when smoke started pouring out of a laptop bag located at the rear of the aircraft. Read Entire Article

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American Airlines Discloses July Data Breach But Remains Tight-lipped on Details

IT Toolbox

The post American Airlines Discloses July Data Breach But Remains Tight-lipped on Details appeared first on Spiceworks.

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Planes, Fuel, Seats, Bags, Meals, and Airline Profit – But What About CX?

Forrester IT

– Passenger experience drives airline profit! True or false? If you’d like to test yourself and your CX/marketing department on how well you can attest to the truth in the above statement, ask yourself: “How much is CX improvement worth in annual profit?”

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Airline ticketing system repeatedly confuses 101-year-old passenger for a baby

TechSpot

The lady in question, named only as Patricia, was born in 1922, something that appears to confuse American Airlines' system. Apparently unable to recognize this year, it continuously defaults her date of birth to 2022. Read Entire Article

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