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Why the Airline Industry Must Shift to a Data-centric Mentality

IT Toolbox

The post Why the Airline Industry Must Shift to a Data-centric Mentality appeared first on Spiceworks. The many benefits of becoming data-centric instead of application-centric.

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COVID-19: Leading airlines display compassion, resilience, and good old business sense.

Forrester IT

Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo.

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Planes, Fuel, Seats, Bags, Meals, and Airline Profit – But What About CX?

Forrester IT

– Passenger experience drives airline profit! True or false? If you’d like to test yourself and your CX/marketing department on how well you can attest to the truth in the above statement, ask yourself: “How much is CX improvement worth in annual profit?”

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American Airlines Discloses July Data Breach But Remains Tight-lipped on Details

IT Toolbox

The post American Airlines Discloses July Data Breach But Remains Tight-lipped on Details appeared first on Spiceworks.

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Alaska Airlines launches aviation-focused startup program with Los Angeles venture lab

GeekWire

An Alaska Airlines plane at Seattle-Tacoma International Airport. The airline is partnering with UP.Labs to launch an aviation venture lab. GeekWire File Photo / Kurt Schlosser) Alaska Airlines wants to help more startups take off. Alaska Airlines is a limited partner in the fund.

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In 2019, Southwest Had A CX Disaster; In 2020, Its Customers Forgave The Airline — Here’s Why

Forrester IT

As it turned out, Southwest not only recovered, it set a new high score for the industry and passed JetBlue to take the top spot among airlines. I predicted that Southwest would recover in the CX Index due to the CX equity it has built with its customers.

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American Airlines takes flight with analytics transformation

CIO Business Intelligence

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

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