Forrester IT

MARCH 30, 2020

Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo.

Airlines 371

Airlines Strategy 371

Forrester IT

JULY 17, 2019

– Passenger experience drives airline profit! True or false? If you’d like to test yourself and your CX/marketing department on how well you can attest to the truth in the above statement, ask yourself: “How much is CX improvement worth in annual profit?”

Airlines 361

Airlines 361

CIO Business Intelligence

AUGUST 1, 2024

In the wake of the widespread outage caused by a defective update to CrowdStrike’s Falcon cybersecurity platform, Delta Airlines is among the first enterprises to come forward to demand compensation from CrowdStrike and Microsoft for the enormous losses caused by the interruption of its flights during the failure.

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Airlines Microsoft Hotels Financial 312

CIO Business Intelligence

NOVEMBER 22, 2024

MIT event, moderated by Lan Guan, CAIO at Accenture Accenture “98% of business leaders say they want to adopt AI, right, but a lot of them just don’t know how to do it,” claimed Guan, who is currently working with a large airliner in Saudi Arabia, a large pharmaceutical company, and a high-tech company to implement generative AI blueprints in-house.

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Airlines LAN Travel Financial 340

Forrester IT

AUGUST 3, 2020

As it turned out, Southwest not only recovered, it set a new high score for the industry and passed JetBlue to take the top spot among airlines. I predicted that Southwest would recover in the CX Index due to the CX equity it has built with its customers.

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Airlines Industry 300

CIO Business Intelligence

JANUARY 25, 2023

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. Now, we have collaborative conversations about accountability for business outcomes, not system performance.”

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Airlines Tools Travel Examples 321

CIO Business Intelligence

APRIL 19, 2024

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It

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Airlines Authentication Travel System 262

Tech Republic Security

MAY 19, 2021

CISOs from Twitter, United Airlines and a Bain Capital partner discuss how to integrate security into all aspects of an organization at Rubrik's FORWARD conference Tuesday.

Airlines 544

Airlines Conference Security How To 544

IT Toolbox

AUGUST 18, 2023

The post Why the Airline Industry Must Shift to a Data-centric Mentality appeared first on Spiceworks. The many benefits of becoming data-centric instead of application-centric.

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Airlines Industry Data Applications 240

IT Toolbox

SEPTEMBER 20, 2022

The post American Airlines Discloses July Data Breach But Remains Tight-lipped on Details appeared first on Spiceworks.

Airlines 246

Airlines Data Licensing 246

CIO Business Intelligence

MAY 1, 2025

Microsoft CEO Satya Nadella recently lauded one SLM developed by a major airliner he saw in a demonstration in Tokyo. With our SLM Phi, flight attendants at Japan Airlines are spending less time on paperworkand more time with passengers, Nadella posted on LinkedIn.

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Airlines Industry Healthcare Enterprise 311

Information Week

AUGUST 5, 2024

million computers has responded to Delta’s threat of legal action, saying the airline declined help. The beleaguered cybersecurity firm at the center of the global IT outage that shut down 8.5

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Airlines 469

Information Week

FEBRUARY 28, 2023

Recent crew-scheduling challenges for Southwest Airlines highlight the need for companies to fix old software to avoid incurring technical debt.

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Airlines Software Software Company 472

Information Week

JULY 19, 2024

Widespread outages for critical services -- from airline operations to hospitals -- reported as a CrowdStrike update blunder hits cloud-based Windows services.

Airlines 427

Airlines Microsoft Windows Cloud 427

CIO Business Intelligence

MARCH 9, 2022

It’s no secret that large-scale upheavals in the global aviation industry, including the catastrophic impact of the pandemic, have sent airline companies reeling over the past few years. Despite the worldwide chaos, UAE national airline Etihad has managed to generate productivity gains and cost savings from insights using data science.

Airlines 246

Airlines Data System Tools 246

Forrester IT

NOVEMBER 5, 2024

IATA is the trade association for world airlines, representing over 330 airlines and over 80% of global air traffic. IATA announced a new framework and plans for using decentralized digital identity (DDID) to provide end-to-end travel experiences for domestic and international passengers. Despite recent negative […]

Airlines 195

Airlines Travel Trends 195

CIO Business Intelligence

FEBRUARY 26, 2025

In a groundbreaking move, Riyadh Air has announced a strategic partnership with IBM to integrate AI across its operations, aiming to establish itself as the worlds first digital-native airline. By embedding AI across its operations, the airline seeks to deliver seamless, personalized interactions and optimize flight operations.

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IBM Airlines Travel Industry 165

Tech Republic Security

MAY 15, 2017

United Airlines recently alerted staff that cockpit access codes has been posted online, raising concerns about the chain of ownership for sensitive data.

Airlines 418

Airlines Security Data 418

Information Week

APRIL 24, 2023

Issues with a firewall led to the temporary grounding of the airline’s entire fleet, reviving concerns of tech management.

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Firewall Airlines 301

Forrester IT

JANUARY 4, 2023

Southwest Airline's 2022 holiday travel disaster happened because the airline became a victim of its own success. It failed to realize that the analysts, data and software requirements for maintaining its point-to-point network needed constant upgrading, preferring instead to return profits to shareholders via stock buy backs.

Airlines 370

Airlines Travel Network Software 370

CIO Business Intelligence

MAY 25, 2023

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats.

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Airlines Meeting Policies Information Security 278

Computer Weekly

SEPTEMBER 11, 2017

The European Aviation satellite has successfully completed in-orbit testing and will begin to service in-flight broadband customers later in 2017

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Airlines 273

CIO Business Intelligence

APRIL 2, 2025

In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses. Delta alone had more than $500 million in losses as a result of crippled operations and thousands of flight cancellations and delays.

CTO Hire 292

CTO Hire Fractional CTO Exercises Software 292

CTOvision

MAY 20, 2020

British low-cost airline group EasyJet has revealed on Tuesday that it “has been the target of an attack from a highly sophisticated source” and that it has suffered a data […].

Airlines 378

Airlines Data Groups 378

Forrester IT

MAY 10, 2024

But data shows that public cloud now has a greater carbon footprint than the airline industry – a notoriously carbon-intensive segment. The consistent, high-usage profile of data centers may lead us to believe that cloud data centers are markedly more sustainable than private cloud data centers.

Cloud 397

Cloud Data Center Airlines Industry 397

Forrester IT

FEBRUARY 20, 2017

american airlines. " Prescriptive Analytics Inform And Evolve Decision Logic Whether To Act (not not act) And What Action To Take. Prescriptive analytics can be used in two ways: Read more Categories: Analytics. Prescriptive Analytics.

Airlines 397

Airlines Artificial Intelligence Applications Research 397

CTOvision

FEBRUARY 25, 2019

The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […].

Airlines 209

Airlines Travel CTO Security 209

GeekWire

AUGUST 25, 2021

(Alaska Airlines Photo). A cell phone fire in the cabin of an Alaska Airlines plane forced the emergency evacuation of passengers after the flight from New Orleans landed at Seattle-Tacoma International Airport on Monday night. Earlier this evening, POSFD responded to a report of a fire in the cargo hold of Alaska Airlines Flight 751.

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Airlines Transportation Report 141

TechSpot

MARCH 24, 2023

United Airlines, in collaboration with Archer Aviation, have unveiled their plan to start an air taxi service in Chicago in 2025. The aircraft made by Archer is named Midnight and is designed to fly up to 100 miles, but is optimized for short flights of roughly 20 miles, according to the company. Read Entire Article

Airlines 145

Airlines Company 145

CIO Business Intelligence

OCTOBER 27, 2023

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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Airlines Travel Groups SCRUM 325

Forrester IT

NOVEMBER 8, 2018

Brands have been beaten down with every misstep, many of which snowballed into broad PR crises: United Airlines, Wells Fargo, Starbucks, […].

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Airlines Data B2C 331

GeekWire

SEPTEMBER 22, 2024

An Alaska Airlines plane at Seattle-Tacoma International Airport. GeekWire Photo / Kurt Schlosser) Alaska Airlines experienced a “significant IT outage” on Sunday evening that delayed flights and forced it to request a ground stop at Seattle-Tacoma International Airport. PT in response to messages on X.

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Airlines Mobile System Company 128

The Verge

JUNE 9, 2021

The team behind SpaceX’s growing satellite internet network Starlink is in talks with “several” airlines to beam internet to their airplanes, the project’s vice president said during a conference panel on Wednesday. Airlines want to see developed hardware and services that work first, he added. “We Timeline TBD.

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Airlines Internet Network Hardware 144

Gizmodo

OCTOBER 1, 2021

Flying during pandemic times just got a bit more convenient for iPhone users traveling on United Airlines. Read more.

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Airlines Travel Apple Operating Systems 135

GeekWire

MAY 1, 2023

Alaska Airlines has provided ZeroAvia with a Dash 8 Q400 regional turboprop to test out its hydrogen-powered electric propulsion system. The plane is now emblazoned with ZeroAvia navy and sky blue graphics and Alaska Airlines’ name on the tail. on Monday at which the airline gave the keys to a Dash 8 Q400 to ZeroAvia.

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Airlines Engineering Transportation Energy 135

GeekWire

MAY 15, 2024

(Alaska Airlines Photo) AI is already changing the way people search for information online and a bigger shift could be imminent. A new trip itinerary search tool being tested by Seattle-based Alaska Airlines is the latest example of how the trend may affect the travel industry. I want to book a trip somewhere with a nice hike.

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Airlines Travel Tools Examples 135

GeekWire

OCTOBER 18, 2021

Alaska Airlines on Monday announced the launch of Alaska Star Ventures to invest in new aviation technologies as part of the airline’s goal to reach net zero carbon emissions by 2040. Diana Birkett Rakow, Alaska’s vice president of public affairs and sustainability (PRNewsfoto/Alaska Airlines).

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Airlines .Net Transportation Mobile 137