CIOs Struggle To Keep Their Airlines In The Air

The Accidental Successful CIO

Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running.

American Airlines Adopts Public Cloud Computing

Cloud Musings

Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours.

Customer Satisfaction in the Airline Industry

Perficient - Digital Transformation

Customer satisfaction is always top of mind for airlines. Self-service has been top-of-mind for airlines since the introduction of airport kiosks that enable passengers to check-in, upgrade their seats, and even make flight changes. Became the first airline to give customers access to flight information and other amenities skills for Amazon Alexa, Google Assistant, and the Fitbit Ionic smartwatch. Download the 2018 State of the Airline Industry guide.

Key Strategic Initiatives in the Airline Industry

Perficient - Digital Transformation

Airlines are focused less on market share and more on their overall profitability. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks. Specifically, it discusses some of the initiatives on which airlines are focusing in the hopes of driving growth and value for their businesses, as well as their customers, employees, partners, and shareholders. Download the 2018 State of the Airline Industry guide.

Airline CIOs Show How To Move From The Old To The New

The Accidental Successful CIO

Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. In late 2013 American Airlines announced that it was buying US Airways.

Russian Airline at home in the cloud

Computer Weekly

S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project

Nordic CIO Interview: Mattias Forsberg, Scandinavian Airlines

Computer Weekly

The CIO of Nordic airline SAS talks to Computer Weekly about how digital technologies are changing customer experiences as well as the business itself

Global Connected Aircraft Summit: Airlines, operators, integrators, and technology providers


The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. This fourth annual event connects business, technology, and industry perspectives and goes beyond just in-flight entertainment, to include operations, communications and technologies that impacts the aircraft and the traveling public.

EAN airline broadband service moves closer to reality

Computer Weekly

The European Aviation satellite has successfully completed in-orbit testing and will begin to service in-flight broadband customers later in 2017

Airline piloting and job security

IT Toolbox

In an age of computers and robots, the only jobs that are likely to remain are those involving human interaction

Never lose track of customer journey, says Brussels Airlines CIO

Computer Weekly

Brussels Airlines is transforming its IT, with customer experience the driving force

Middle East airlines must continue to invest in IT

Computer Weekly

Airlines in the Middle East are investing heavily in IT as the industry faces increasing demand for more efficient services

Delta System Failure Marks Wake-Up Call for Airline Industry

Data Center Knowledge

Each major US carrier sustained disruptions during the last year due to outdated information systems Read More. Disaster Recovery Downtime Enterprise Infrastructure Power

Nordic airline averts business disaster with application performance monitoring

Computer Weekly

Following an emergency decision to move to Amazon Web Services, Iceland’s Wow Air has wholeheartedly bought into the cloud

All United Airlines flights in US grounded: Computer “glitch” cited as cause


For more on the outage see: All United Airlines flights in US grounded due to computer system glitch . The post All United Airlines flights in US grounded: Computer “glitch” cited as cause appeared first on The entire U.S. travel system is under strain today causing a major disruption to business and pleasure travel on all carriers do to what United is calling a computer systems "glitch". What is a glitch? We have all seen those before.

British Air Data Center Outage Feeds Outrage at Airline Cost Cuts

Data Center Knowledge

"We do have a back-up system, but on this occasion it failed" Read More. Business Power and Cooling Uptime

US senators want airline IT meltdowns to end

Network World

Two high-profile airline technology meltdowns stranding thousands of travelers in the recent weeks have prompted two US senators to push carriers to bolster their technology. this week sent a letter to the most recent offenders -- Delta and Southwest -- as well as 11 other airlines to get a better handle on whether or not their information technology systems are reliable and resilient.

Outages at Delta and Southwest Airlines hold valuable management lessons

ComputerWorld IT Management

Both airlines’ outages were massive, requiring days to fully recover. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Delta’s and Southwest’s planes are flying again, but the system outages both suffered last summer were painful for them. What can your company learn from their unfortunate experiences? Both had to cancel thousands of flights and lost millions of dollars in revenue.

United Airlines Grounds Flights Due to IT Issues

Data Center Knowledge

IT infrastructure problems disrupt United travel for second time in about one month Read More. Downtime Networking

What Exactly The Heck Are Prescriptive Analytics?

Forrester IT

american airlines. Analytics Application Development Prescriptive Analytics american airlinesPrescriptive analytics is about using data and analytics to improve decisions and therefore the effectiveness of actions. Isn't that what all analytics should be about?

Airlines Save Cash Using GE and Pivotal???s ???Data Lake??? Tech

Data Center Knowledge

Pilot Big Data analytics platform analyzes engine data from 15,000 flights. Read More. Big Data Enterprise Internet of Things

Cyber Security in Aviation


With multiple systems providers, airlines and IFC providers managing various components of an airplane, gaps are becoming more frequent in the aviation landscape. Airline to Award Hackers for Finding Hidden Bugs ( CTO Strategy Aircraft engine Airline Computer security Cyber Threats Hacker (computer security) United AirlinesWith the public inundated with reports of an alarming number of computer hacks, the question in everyone’s mind is “what is next?”

What Went Wrong At Delta?

The Accidental Successful CIO

carrier, Delta airlines, suffered a major melt down when their headquarters experienced a power outage. A critical power control module at the airline’s technology command center malfunctioned, causing a surge to the transformer and a loss of power.

British Airways online check-in systems hit by another IT failure

Computer Weekly

Passengers complain of queues, delays and flight cancellations after airline's check-in systems suffer temporary outage

Delta Data Center Outage Grounds Hundreds of Flights

Data Center Knowledge

Airline attributes outage to power problem in Atlanta data center Read More. Atlanta Downtime Enterprise Power

Virgin Atlantic finds community benefit with Salesforce

Computer Weekly

Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software

Virtual reality simulation helps KLM engineers escape in an emergency

Computer Weekly

Dutch airline KLM develops virtual reality simulation to show engineers what happens if the maintenance hanger catches fire

Verizon Data Center Outage Delays JetBlue Flights

Data Center Knowledge

Airline attributes electronic system downtime to data center power outage Read More. Downtime Verizon

Gulf Air refreshes storage and server farm hardware with Dell EMC

Computer Weekly

Airline completes major project to revamp its storage infrastructure with Dell EMC technologies

Gulf Air tinkers with Oracle suite and explores hybrid cloud models

Computer Weekly

Bahraini airline Gulf Air is looking to make productivity gains across its enterprise resource planning system

Lufthansa Systems ‘crowdfunds’ BI to mine flight data

Computer Weekly

Open source business intelligence tool enables airline to gain new insights from a decade’s worth of ticket sales

Lufthansa IT services arm transforms to meet customer demands

Computer Weekly

IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies

British Airways confirms investigation under way into bank holiday datacentre power failure

Computer Weekly

Airline says investigation will focus on ensuring the IT problems of the bank holiday weekend will never be repeated