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COVID-19: Leading airlines display compassion, resilience, and good old business sense.

Forrester IT

Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo.

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ZeroAvia and Alaska Airlines unveil turboprop that could become largest green aircraft to take flight


Alaska Airlines has provided ZeroAvia with a Dash 8 Q400 regional turboprop to test out its hydrogen-powered electric propulsion system. The plane is now emblazoned with ZeroAvia navy and sky blue graphics and Alaska Airlines’ name on the tail. on Monday at which the airline gave the keys to a Dash 8 Q400 to ZeroAvia.

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Alaska Airlines will remove kiosks, install iPads, and use facial recognition to streamline lobbies


Alaska Airlines’ new iPad-based bag tag stations will let passengers scan their boarding passes rather than manually enter codes. A rendering of a revamped Alaska Airlines lobby. Airlines have increasingly been adopting facial recognition technology to confirm the identity of passengers.

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American Airlines Discloses July Data Breach But Remains Tight-lipped on Details

IT Toolbox

The post American Airlines Discloses July Data Breach But Remains Tight-lipped on Details appeared first on Spiceworks.

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CIO Lessons Learned from Southwest Airlines’ Winter Plight

Information Week

Severe weather and outdated software systems led to estimated $825M loss at airline, exposing operational risks that can arise if technology is not updated.

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Electric air taxis are coming to Chicago, courtesy of United Airlines


United Airlines, in collaboration with Archer Aviation, have unveiled their plan to start an air taxi service in Chicago in 2025. The aircraft made by Archer is named Midnight and is designed to fly up to 100 miles, but is optimized for short flights of roughly 20 miles, according to the company. Read Entire Article

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Planes, Fuel, Seats, Bags, Meals, and Airline Profit – But What About CX?

Forrester IT

– Passenger experience drives airline profit! True or false? If you’d like to test yourself and your CX/marketing department on how well you can attest to the truth in the above statement, ask yourself: “How much is CX improvement worth in annual profit?”

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