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Not only have the ways in which these companies successfully operate altered customer expectations, they have also forced airlines to think and act differently. Airlines are after personalization, ease of use, and innovation. It could be about implementing a new revenue-management system that helps airlines better forecast and optimize revenue. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks. MORE
The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. This fourth annual event connects business, technology, and industry perspectives and goes beyond just in-flight entertainment, to include operations, communications and technologies that impacts the aircraft and the traveling public. MORE
Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. This critical failure has been highlighted by a number of newsworthy incidents including: · Delta, April 4, 2017 - Following storms that affected its Atlanta hub, Delta's crew-scheduling systems failed, causing days of operational issues for the airline. 23, 2017 - An outage at JetBlue forced the airline to check in passengers manually in Ft. MORE
IT infrastructure problems disrupt United travel for second time in about one month Read More. Downtime Networking MORE
boeing 737 max boeing 737 max ethiopian airlines flight 302 lion air flight 610 faa federal aviation administration air travel is the boeing 737 max safe 737 max safety airline safetyThe Boeing 737 Max aircraft has been approved to fly again by the U.S. MORE
Customer satisfaction is always top of mind for airlines. Self-service has been top-of-mind for airlines since the introduction of airport kiosks that enable passengers to check-in, upgrade their seats, and even make flight changes. Became the first airline to give customers access to flight information and other amenities skills for Amazon Alexa, Google Assistant, and the Fitbit Ionic smartwatch. Download the 2018 State of the Airline Industry guide. MORE
American Airlines has said it is investigating after Senator Ted Cruz was photographed in apparent violation of its policy mandating use of face masks during the coronavirus pandemic by all passengers and crew on Sunday, per CBS News. ted cruz coronavirus health covid 19 sars cov 2 pandemic american airlines airlines air travel planes airplanes aviation face masks MORE
United and American Airlines said Monday that they will temporarily ban passengers who don’t comply with a new industry-wide mandatory mask policy that goes into effect this week. The new policy announced this week by industry trade organization Airlines for America covers United, American, Delta, Hawaiian, Southwest, and JetBlue. While some major airlines already required masks , there were reports that the companies weren’t actually enforcing those policies mid-flight. MORE
Operational performance (or operational reliability) is about running an airline like a well-oiled machine. A smoothly run airline enhances customer perception, satisfaction, and loyalty. Tim Porter, a director and airline expert at Perficient, said, “Operational performance is a big deal to airlines. Airlines have invested billions to improve recovery from irregular operations. Delta Airlines believes operational reliability is one of its strategic advantages. MORE
In an age of computers and robots, the only jobs that are likely to remain are those involving human interaction MORE
Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. In late 2013 American Airlines announced that it was buying US Airways. Since American Airlines was purchasing US Airways, this meant that the US Airways systems needed to be incorporated into the American Airlines systems. MORE
A newborn baby will get an early taste of what it’s like to navigate the fine print in airline agreements. A woman gave birth on an EgyptAir flight from Cairo to London last week, and the company says her child will receive free flights for life. Read more. MORE
American Airlines and Delta Air Lines both said they would permanently eliminate fees associated with changing or canceling a flight. The news comes less than a day after United Airlines first announced a permanent end to its change fee policy. MORE
American Airlines will soon remove the booking limits it placed on flights back in April. American Airlines will resume booking its flights to capacity starting July 1st, the company has announced. The policy is similar to that of United Airlines, which ABC News reports has never blocked out seats or put a cap on the capacity of its flights. The airline industry has been hit hard by the coronavirus pandemic, with passenger numbers plummeting. MORE
planelopnik covid 19 coronavirus airlinesDon’t you just love it when you’re doing something as stress-free as traveling during a pandemic and a fellow passenger decides that it’s that moment to exercise his right to be a pain in the ass? Read more. MORE
Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control of airlines. When speaking about airports, Steve Priest, JetBlue’s CFO, said the airline has “now deployed self-tagging technology in 12 lobbies.” While new investments in technology and cost-cutting programs remain important initiatives for airlines, other factors, like tax reform, can spur growth, too. MORE
The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […]. CTO Cyber Security News MORE
transportation flights airlines covid 19 coronavirusA basic measure to mitigate the spread of the novel coronavirus is to maintain a distance of at least six feet between yourself and another person. But this becomes tricky in the tight quarters of a commercial aircraft, particularly for flight crew who may be required to make their way through aisles to service… Read more. MORE
The second largest airline in the world is pausing its advertising campaigns on Facebook and Instagram. The airliner’s ad pause is particularly notable, as Facebook was just promoting its advertising relationship with Delta a week ago. Delta was one of the advertisers they showcased for the posts the airline ran during the coronavirus pandemic. Verizon. Best Buy. Coca-Cola. Ben & Jerry’s. MORE
American Airlines announced on Friday that it is making the check-in process completely touchless, even for passengers who have to check bags. Starting Friday, passengers flying with American Airlines will have to set the number of bags they’re bringing ahead of time on the company’s app or website. And American Airlines does have some of the most strict consequences for passengers who try to board a flight without a face covering. MORE
The airline industry is scrutinized by passengers and analysts alike, mostly for two reasons. In 2015, the world’s airlines carried more than three billion passengers, and today aviation and related tourism supports more than 60 million jobs worldwide. manufacturers of commercial jetliners) can be considered part of the aviation sector, our new guide focuses on the airline industry – the companies that operate air transport networks. MORE
A United Nations council of 36 countries has agreed on a major change to the main global scheme addressing the climate impact of aviation , a move expected to remove requirements for airlines to offset emissions for several years. Read more. airplanes climate talks united nations carbon emissions air travel MORE
airlines have imposed newly strict policies about face masks this week, requiring almost all passengers to wear face coverings or risk a ban on future flights, according to an announcement from the airline industry trade group Airlines For America. Airlines already required the use of face masks, but some… Read more. Major U.S. MORE
Airlines are focused less on market share and more on their overall profitability. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks. Specifically, it discusses some of the initiatives on which airlines are focusing in the hopes of driving growth and value for their businesses, as well as their customers, employees, partners, and shareholders. Download the 2018 State of the Airline Industry guide. MORE
For more on the outage see: All United Airlines flights in US grounded due to computer system glitch . The post All United Airlines flights in US grounded: Computer “glitch” cited as cause appeared first on CTOvision.com. The entire U.S. travel system is under strain today causing a major disruption to business and pleasure travel on all carriers do to what United is calling a computer systems "glitch". What is a glitch? We have all seen those before. MORE
Photo by Christian Charisius/picture alliance via Getty Images. In-flight Wi-Fi provider Gogo is laying off 143 people , or about 14 percent of its workforce, as people continue to avoid air travel during the COVID-19 pandemic. MORE
is still in the middle of a raging coronavirus pandemic that is breaking records in states like Texas and Florida and getting us banned from visiting Europe , American Airlines has decided to throw out social distancing measures on its planes. The airline quietly announced on Friday that it will start … Read more. coronavirus covid 19 american airlines health social distancingAlthough the U.S. MORE
Two high-profile airline technology meltdowns stranding thousands of travelers in the recent weeks have prompted two US senators to push carriers to bolster their technology. this week sent a letter to the most recent offenders -- Delta and Southwest -- as well as 11 other airlines to get a better handle on whether or not their information technology systems are reliable and resilient. MORE
Airlines in the Middle East are investing heavily in IT as the industry faces increasing demand for more efficient services MORE
Times have been tough for United airlines in the past. A bit before that the airline had had to delay 500 of their flights because of a second glitch in two weeks of the computer systems that run the airline. The issue of overbooking on airline flights has become a bigger deal because right now the airline industry is experiencing a surge in passengers. United airlines has been dealing with some bad press as of late. MORE
A change to the wheelchair policy at American Airlines has quietly flown under the radar for months. accessibility american airlines wheelchairs john morris mobility devices airlines planes MORE
Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running. The Challenge Of Running An Airline. Just in case you were not aware of it, it turns out that running an airline is really hard work. How To Fix The Airlines’s IT Problems. MORE
airline will “most likely” go out of business due to fallout from the coronavirus outbreak. ” It might take until the end of the year for levels to approach 50%, “so there will definitely be adjustments that have to be made on the part of the airlines,” Calhoun said in an excerpt released today. air carriers , including Seattle-based Alaska Air, are among airlines that have applied for federal assistance through a $25 billion payroll support program. MORE
Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo. age of the customer customer experience strategy airlines covid-19 Customer Experience (CX) customer service MORE
Following an emergency decision to move to Amazon Web Services, Iceland’s Wow Air has wholeheartedly bought into the cloud MORE
Each major US carrier sustained disruptions during the last year due to outdated information systems Read More. Disaster Recovery Downtime Enterprise Infrastructure Power MORE
Both airlines’ outages were massive, requiring days to fully recover. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Delta’s and Southwest’s planes are flying again, but the system outages both suffered last summer were painful for them. What can your company learn from their unfortunate experiences? Both had to cancel thousands of flights and lost millions of dollars in revenue. MORE
S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project MORE
Image: Singapore Airlines. Amidst plunging revenues due to the pandemic, Singapore Airlines is turning two of its Airbus A380 planes parked at Changi Airport into impromptu restaurants on October 24th and 25th, and it’s proved surprisingly popular. MORE
Airlines Related Topics GizModo VR
NOVEMBER 5, 2020
A change to the wheelchair policy at American Airlines has quietly flown under the radar for months. accessibility american airlines wheelchairs john morris mobility devices airlines planes
Computer Weekly
OCTOBER 24, 2017
Police have arrested nearly 200 people for airline ticketing fraud in an international operation involving public and private sector organisations
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CTOvision
FEBRUARY 25, 2019
The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […]. CTO Cyber Security News
GizModo VR
JUNE 27, 2020
is still in the middle of a raging coronavirus pandemic that is breaking records in states like Texas and Florida and getting us banned from visiting Europe , American Airlines has decided to throw out social distancing measures on its planes. The airline quietly announced on Friday that it will start … Read more. coronavirus covid 19 american airlines health social distancingAlthough the U.S.
Computer Weekly
SEPTEMBER 8, 2016
The CIO of Nordic airline SAS talks to Computer Weekly about how digital technologies are changing customer experiences as well as the business itself
Computer Weekly
MARCH 29, 2017
S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project
The Accidental Successful CIO
MAY 16, 2018
Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running. The Challenge Of Running An Airline. Just in case you were not aware of it, it turns out that running an airline is really hard work. How To Fix The Airlines’s IT Problems.
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The Verge
OCTOBER 12, 2020
Image: Singapore Airlines. Amidst plunging revenues due to the pandemic, Singapore Airlines is turning two of its Airbus A380 planes parked at Changi Airport into impromptu restaurants on October 24th and 25th, and it’s proved surprisingly popular.
GizModo VR
JULY 13, 2020
American Airlines has said it is investigating after Senator Ted Cruz was photographed in apparent violation of its policy mandating use of face masks during the coronavirus pandemic by all passengers and crew on Sunday, per CBS News. ted cruz coronavirus health covid 19 sars cov 2 pandemic american airlines airlines air travel planes airplanes aviation face masks
CTOvision
JULY 8, 2015
For more on the outage see: All United Airlines flights in US grounded due to computer system glitch . The post All United Airlines flights in US grounded: Computer “glitch” cited as cause appeared first on CTOvision.com. The entire U.S. travel system is under strain today causing a major disruption to business and pleasure travel on all carriers do to what United is calling a computer systems "glitch". What is a glitch? We have all seen those before.
Computer Weekly
JULY 28, 2016
Brussels Airlines is transforming its IT, with customer experience the driving force
Computer Weekly
SEPTEMBER 11, 2017
The European Aviation satellite has successfully completed in-orbit testing and will begin to service in-flight broadband customers later in 2017
IT Toolbox
AUGUST 16, 2017
In an age of computers and robots, the only jobs that are likely to remain are those involving human interaction
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Perficient Data & Analytics
APRIL 30, 2018
Airlines are focused less on market share and more on their overall profitability. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks. Specifically, it discusses some of the initiatives on which airlines are focusing in the hopes of driving growth and value for their businesses, as well as their customers, employees, partners, and shareholders. Download the 2018 State of the Airline Industry guide.
GizModo VR
SEPTEMBER 21, 2020
A newborn baby will get an early taste of what it’s like to navigate the fine print in airline agreements. A woman gave birth on an EgyptAir flight from Cairo to London last week, and the company says her child will receive free flights for life. Read more.
Perficient Data & Analytics
APRIL 25, 2018
The airline industry is scrutinized by passengers and analysts alike, mostly for two reasons. In 2015, the world’s airlines carried more than three billion passengers, and today aviation and related tourism supports more than 60 million jobs worldwide. manufacturers of commercial jetliners) can be considered part of the aviation sector, our new guide focuses on the airline industry – the companies that operate air transport networks.
GizModo VR
JULY 3, 2020
A United Nations council of 36 countries has agreed on a major change to the main global scheme addressing the climate impact of aviation , a move expected to remove requirements for airlines to offset emissions for several years. Read more. airplanes climate talks united nations carbon emissions air travel
Computer Weekly
JULY 19, 2016
Airlines in the Middle East are investing heavily in IT as the industry faces increasing demand for more efficient services
Perficient Data & Analytics
MAY 14, 2018
Customer satisfaction is always top of mind for airlines. Self-service has been top-of-mind for airlines since the introduction of airport kiosks that enable passengers to check-in, upgrade their seats, and even make flight changes. Became the first airline to give customers access to flight information and other amenities skills for Amazon Alexa, Google Assistant, and the Fitbit Ionic smartwatch. Download the 2018 State of the Airline Industry guide.
The Accidental Successful CIO
NOVEMBER 7, 2018
Times have been tough for United airlines in the past. A bit before that the airline had had to delay 500 of their flights because of a second glitch in two weeks of the computer systems that run the airline. The issue of overbooking on airline flights has become a bigger deal because right now the airline industry is experiencing a surge in passengers. United airlines has been dealing with some bad press as of late.
The Verge
AUGUST 31, 2020
American Airlines and Delta Air Lines both said they would permanently eliminate fees associated with changing or canceling a flight. The news comes less than a day after United Airlines first announced a permanent end to its change fee policy.
GizModo VR
JUNE 19, 2020
planelopnik covid 19 coronavirus airlinesDon’t you just love it when you’re doing something as stress-free as traveling during a pandemic and a fellow passenger decides that it’s that moment to exercise his right to be a pain in the ass? Read more.
GizModo VR
JUNE 16, 2020
transportation flights airlines covid 19 coronavirusA basic measure to mitigate the spread of the novel coronavirus is to maintain a distance of at least six feet between yourself and another person. But this becomes tricky in the tight quarters of a commercial aircraft, particularly for flight crew who may be required to make their way through aisles to service… Read more.
Perficient Data & Analytics
MAY 7, 2018
Operational performance (or operational reliability) is about running an airline like a well-oiled machine. A smoothly run airline enhances customer perception, satisfaction, and loyalty. Tim Porter, a director and airline expert at Perficient, said, “Operational performance is a big deal to airlines. Airlines have invested billions to improve recovery from irregular operations. Delta Airlines believes operational reliability is one of its strategic advantages.
GizModo VR
NOVEMBER 16, 2020
airlines alaska airlines bear accident yakutat airportFor decades, people have wondered who would win in a battle of jetliner vs. bear. Over the weekend, we finally got an answer, and it might just break your heart. Read more.
Perficient Data & Analytics
MAY 30, 2018
Not only have the ways in which these companies successfully operate altered customer expectations, they have also forced airlines to think and act differently. Airlines are after personalization, ease of use, and innovation. It could be about implementing a new revenue-management system that helps airlines better forecast and optimize revenue. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks.
GizModo VR
JUNE 17, 2020
airlines have imposed newly strict policies about face masks this week, requiring almost all passengers to wear face coverings or risk a ban on future flights, according to an announcement from the airline industry trade group Airlines For America. Airlines already required the use of face masks, but some… Read more. Major U.S.
The Verge
JUNE 29, 2020
American Airlines will soon remove the booking limits it placed on flights back in April. American Airlines will resume booking its flights to capacity starting July 1st, the company has announced. The policy is similar to that of United Airlines, which ABC News reports has never blocked out seats or put a cap on the capacity of its flights. The airline industry has been hit hard by the coronavirus pandemic, with passenger numbers plummeting.
The Verge
JULY 17, 2020
American Airlines announced on Friday that it is making the check-in process completely touchless, even for passengers who have to check bags. Starting Friday, passengers flying with American Airlines will have to set the number of bags they’re bringing ahead of time on the company’s app or website. And American Airlines does have some of the most strict consequences for passengers who try to board a flight without a face covering.
Perficient Data & Analytics
MAY 21, 2018
Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control of airlines. When speaking about airports, Steve Priest, JetBlue’s CFO, said the airline has “now deployed self-tagging technology in 12 lobbies.” While new investments in technology and cost-cutting programs remain important initiatives for airlines, other factors, like tax reform, can spur growth, too.
The Accidental Successful CIO
APRIL 13, 2016
Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. In late 2013 American Airlines announced that it was buying US Airways. Since American Airlines was purchasing US Airways, this meant that the US Airways systems needed to be incorporated into the American Airlines systems.
Cloud Musings
JUNE 29, 2017
Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. This critical failure has been highlighted by a number of newsworthy incidents including: · Delta, April 4, 2017 - Following storms that affected its Atlanta hub, Delta's crew-scheduling systems failed, causing days of operational issues for the airline. 23, 2017 - An outage at JetBlue forced the airline to check in passengers manually in Ft.
Computer Weekly
MARCH 15, 2017
Following an emergency decision to move to Amazon Web Services, Iceland’s Wow Air has wholeheartedly bought into the cloud
Forrester's Customer Insights
MARCH 30, 2020
Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo. age of the customer customer experience strategy airlines covid-19 Customer Experience (CX) customer service
The Verge
JUNE 16, 2020
United and American Airlines said Monday that they will temporarily ban passengers who don’t comply with a new industry-wide mandatory mask policy that goes into effect this week. The new policy announced this week by industry trade organization Airlines for America covers United, American, Delta, Hawaiian, Southwest, and JetBlue. While some major airlines already required masks , there were reports that the companies weren’t actually enforcing those policies mid-flight.
GizModo VR
NOVEMBER 18, 2020
boeing 737 max boeing 737 max ethiopian airlines flight 302 lion air flight 610 faa federal aviation administration air travel is the boeing 737 max safe 737 max safety airline safetyThe Boeing 737 Max aircraft has been approved to fly again by the U.S.
Data Center Knowledge
JULY 8, 2015
IT infrastructure problems disrupt United travel for second time in about one month Read More. Downtime Networking
The Verge
JULY 31, 2020
Photo by Christian Charisius/picture alliance via Getty Images. In-flight Wi-Fi provider Gogo is laying off 143 people , or about 14 percent of its workforce, as people continue to avoid air travel during the COVID-19 pandemic.
Network World
AUGUST 16, 2016
Two high-profile airline technology meltdowns stranding thousands of travelers in the recent weeks have prompted two US senators to push carriers to bolster their technology. this week sent a letter to the most recent offenders -- Delta and Southwest -- as well as 11 other airlines to get a better handle on whether or not their information technology systems are reliable and resilient.
Data Center Knowledge
AUGUST 10, 2016
Each major US carrier sustained disruptions during the last year due to outdated information systems Read More. Disaster Recovery Downtime Enterprise Infrastructure Power
Mashable VR
JUNE 30, 2020
The second largest airline in the world is pausing its advertising campaigns on Facebook and Instagram. The airliner’s ad pause is particularly notable, as Facebook was just promoting its advertising relationship with Delta a week ago. Delta was one of the advertisers they showcased for the posts the airline ran during the coronavirus pandemic. Verizon. Best Buy. Coca-Cola. Ben & Jerry’s.
GeekWire
MAY 11, 2020
airline will “most likely” go out of business due to fallout from the coronavirus outbreak. ” It might take until the end of the year for levels to approach 50%, “so there will definitely be adjustments that have to be made on the part of the airlines,” Calhoun said in an excerpt released today. air carriers , including Seattle-based Alaska Air, are among airlines that have applied for federal assistance through a $25 billion payroll support program.
ComputerWorld IT Management
NOVEMBER 9, 2016
Both airlines’ outages were massive, requiring days to fully recover. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Delta’s and Southwest’s planes are flying again, but the system outages both suffered last summer were painful for them. What can your company learn from their unfortunate experiences? Both had to cancel thousands of flights and lost millions of dollars in revenue.
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