American Airlines Adopts Public Cloud Computing

Cloud Musings

Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours.

Never lose track of customer journey, says Brussels Airlines CIO

Computer Weekly

Brussels Airlines is transforming its IT, with customer experience the driving force

Trending Sources

Delta System Failure Marks Wake-Up Call for Airline Industry

Data Center Knowledge

Each major US carrier sustained disruptions during the last year due to outdated information systems Read More. Disaster Recovery Downtime Enterprise Infrastructure Power

Nearly 200 arrested for airline ticketing fraud

Computer Weekly

Police have arrested nearly 200 people for airline ticketing fraud in an international operation involving public and private sector organisations

Nordic CIO Interview: Mattias Forsberg, Scandinavian Airlines

Computer Weekly

The CIO of Nordic airline SAS talks to Computer Weekly about how digital technologies are changing customer experiences as well as the business itself

What Exactly The Heck Are Prescriptive Analytics?

Forrester IT

american airlines. Analytics Application Development Prescriptive Analytics american airlinesPrescriptive analytics is about using data and analytics to improve decisions and therefore the effectiveness of actions. Isn't that what all analytics should be about?

Nordic airline averts business disaster with application performance monitoring

Computer Weekly

Following an emergency decision to move to Amazon Web Services, Iceland’s Wow Air has wholeheartedly bought into the cloud

British Air Data Center Outage Feeds Outrage at Airline Cost Cuts

Data Center Knowledge

"We do have a back-up system, but on this occasion it failed" Read More. Business Power and Cooling Uptime

US senators want airline IT meltdowns to end

Network World

Two high-profile airline technology meltdowns stranding thousands of travelers in the recent weeks have prompted two US senators to push carriers to bolster their technology. this week sent a letter to the most recent offenders -- Delta and Southwest -- as well as 11 other airlines to get a better handle on whether or not their information technology systems are reliable and resilient.

EAN airline broadband service moves closer to reality

Computer Weekly

The European Aviation satellite has successfully completed in-orbit testing and will begin to service in-flight broadband customers later in 2017

Middle East airlines must continue to invest in IT

Computer Weekly

Airlines in the Middle East are investing heavily in IT as the industry faces increasing demand for more efficient services

Outages at Delta and Southwest Airlines hold valuable management lessons

ComputerWorld IT Management

Both airlines’ outages were massive, requiring days to fully recover. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Delta’s and Southwest’s planes are flying again, but the system outages both suffered last summer were painful for them. What can your company learn from their unfortunate experiences? Both had to cancel thousands of flights and lost millions of dollars in revenue.

Cyber Security in Aviation

CTOvision

With multiple systems providers, airlines and IFC providers managing various components of an airplane, gaps are becoming more frequent in the aviation landscape. Airline to Award Hackers for Finding Hidden Bugs (chinatopix.com). CTO Strategy Aircraft engine Airline Computer security Cyber Threats Hacker (computer security) United AirlinesWith the public inundated with reports of an alarming number of computer hacks, the question in everyone’s mind is “what is next?”

United Airlines Grounds Flights Due to IT Issues

Data Center Knowledge

IT infrastructure problems disrupt United travel for second time in about one month Read More. Downtime Networking

Global Connected Aircraft Summit: Airlines, operators, integrators, and technology providers

CTOvision

The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. This fourth annual event connects business, technology, and industry perspectives and goes beyond just in-flight entertainment, to include operations, communications and technologies that impacts the aircraft and the traveling public.

Delta Data Center Outage Grounds Hundreds of Flights

Data Center Knowledge

Airline attributes outage to power problem in Atlanta data center Read More. Atlanta Downtime Enterprise Power

Verizon Data Center Outage Delays JetBlue Flights

Data Center Knowledge

Airline attributes electronic system downtime to data center power outage Read More. Downtime Verizon

Lufthansa Systems ‘crowdfunds’ BI to mine flight data

Computer Weekly

Open source business intelligence tool enables airline to gain new insights from a decade’s worth of ticket sales

20-Year Predictions

Forrester IT

It was a great group, including KLM (the airline), KPN (the telecom company), ABN Ambro (largest bank in the Netherlands), Alliander (the electrical grid […].

British Airways online check-in systems hit by another IT failure

Computer Weekly

Passengers complain of queues, delays and flight cancellations after airline's check-in systems suffer temporary outage

British Airways confirms investigation under way into bank holiday datacentre power failure

Computer Weekly

Airline says investigation will focus on ensuring the IT problems of the bank holiday weekend will never be repeated

Gulf Air tinkers with Oracle suite and explores hybrid cloud models

Computer Weekly

Bahraini airline Gulf Air is looking to make productivity gains across its enterprise resource planning system

Lufthansa IT services arm transforms to meet customer demands

Computer Weekly

IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies

Virgin Atlantic finds community benefit with Salesforce

Computer Weekly

Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software

Big data and open-source cloud technology help Gulf Air pin down customer sentiment

Computer Weekly

Big data engine that performs sentiment analysis on both Arabic and English textual data helps airline to understand and react rapidly to customer preferences

Virtual reality simulation helps KLM engineers escape in an emergency

Computer Weekly

Dutch airline KLM develops virtual reality simulation to show engineers what happens if the maintenance hanger catches fire

Airlines Save Cash Using GE and Pivotal???s ???Data Lake??? Tech

Data Center Knowledge

Pilot Big Data analytics platform analyzes engine data from 15,000 flights. Read More. Big Data Enterprise Internet of Things

Bangkok Airways takes customer service to the cloud

Computer Weekly

Airline is the latest Southeast Asian organisation to harness cloud-based software to improve customer services, deploying the Oracle Service Cloud

IT failure grounds Delta flights worldwide

Computer Weekly

US airline Delta has temporarily grounded flights worldwide after a power failure took key IT systems offline in its home base of Atlanta, Georgia

Airline piloting and job security

IT Toolbox

In an age of computers and robots, the only jobs that are likely to remain are those involving human interaction

UK bans electronic devices from Middle Eastern flights

Computer Weekly

The UK government has announced that laptops and tablets will be banned from airliner cabins on UK-bound flights from a number of Middle Eastern countries

Fixing your IT Legacy Before the Next Bridge Collapse

Social, Agile and Transformation

Last week we saw two significant, public system outages, one belonging to NYSE because of a "configuration issue" and the other to United Airlines because of a "router issue". This week, the news is on OPM's data breach of 21 million users and their lack of investment and follow through on resolving security issues identified by auditors. My first thought on seeing these failures is that. cio crisis management in the news it management security

Subscription-based air travel to hit Europe

Computer Weekly

Airline Surf Jet launches its membership-based service in Europe with cloud-based subscription management software at the core of the business