COVID-19: Leading airlines display compassion, resilience, and good old business sense.

Forrester IT

Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo. age of the customer customer experience strategy airlines covid-19 Customer Experience (CX) customer service

Planes, Fuel, Seats, Bags, Meals, and Airline Profit – But What About CX?

Forrester IT

– Passenger experience drives airline profit! True or false? If you’d like to test yourself and your CX/marketing department on how well you can attest to the truth in the above statement, ask yourself: “How much is CX improvement worth in annual profit?” and, conversely, if you’re in a finance role, ask: “How much of […]. age of the customer

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Airline seats now equipped with cameras


The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […]. CTO Cyber Security News

Nearly 200 arrested for airline ticketing fraud

Computer Weekly

Police have arrested nearly 200 people for airline ticketing fraud in an international operation involving public and private sector organisations

CIOs Struggle To Keep Their Airlines In The Air

The Accidental Successful CIO

Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running.

Key Strategic Initiatives in the Airline Industry

Perficient - Digital Transformation

Airlines are focused less on market share and more on their overall profitability. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks. Specifically, it discusses some of the initiatives on which airlines are focusing in the hopes of driving growth and value for their businesses, as well as their customers, employees, partners, and shareholders. Download the 2018 State of the Airline Industry guide.

Nordic CIO Interview: Mattias Forsberg, Scandinavian Airlines

Computer Weekly

The CIO of Nordic airline SAS talks to Computer Weekly about how digital technologies are changing customer experiences as well as the business itself

Customer Satisfaction in the Airline Industry

Perficient - Digital Transformation

Customer satisfaction is always top of mind for airlines. Self-service has been top-of-mind for airlines since the introduction of airport kiosks that enable passengers to check-in, upgrade their seats, and even make flight changes. Became the first airline to give customers access to flight information and other amenities skills for Amazon Alexa, Google Assistant, and the Fitbit Ionic smartwatch. Download the 2018 State of the Airline Industry guide.

Russian Airline at home in the cloud

Computer Weekly

S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project

Operational Performance and Reliability in the Airline Industry

Perficient - Digital Transformation

Operational performance (or operational reliability) is about running an airline like a well-oiled machine. A smoothly run airline enhances customer perception, satisfaction, and loyalty. Tim Porter, a director and airline expert at Perficient, said, “Operational performance is a big deal to airlines. Airlines have invested billions to improve recovery from irregular operations. Delta Airlines believes operational reliability is one of its strategic advantages.

Global Connected Aircraft Summit: Airlines, operators, integrators, and technology providers


The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. This fourth annual event connects business, technology, and industry perspectives and goes beyond just in-flight entertainment, to include operations, communications and technologies that impacts the aircraft and the traveling public.

What Can A CIO Do About The Problem Of Airline Overbooking?

The Accidental Successful CIO

Times have been tough for United airlines in the past. A bit before that the airline had had to delay 500 of their flights because of a second glitch in two weeks of the computer systems that run the airline. United airlines has been dealing with some bad press as of late.

Essential in the Airline Industry: Vision and Commitment

Perficient - Digital Transformation

Not only have the ways in which these companies successfully operate altered customer expectations, they have also forced airlines to think and act differently. Airlines are after personalization, ease of use, and innovation. It could be about implementing a new revenue-management system that helps airlines better forecast and optimize revenue. — Perficient published a new guide that focuses on the airline industry – the companies that operate air transport networks.

Cost-Cutting and Technology Investments in the Airline Industry

Perficient - Digital Transformation

Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control of airlines. When speaking about airports, Steve Priest, JetBlue’s CFO, said the airline has “now deployed self-tagging technology in 12 lobbies.” While new investments in technology and cost-cutting programs remain important initiatives for airlines, other factors, like tax reform, can spur growth, too.

COVID-19: It is time to give nothing less than your best.

Forrester IT

age of the customer customer experience strategy airlines covid-19 Customer Experience (CX As with every other major crisis facing the world, whether a global war or a pandemic, humanity prevails through unity, empathy, responsibility and leadership.

All United Airlines flights in US grounded: Computer “glitch” cited as cause


For more on the outage see: All United Airlines flights in US grounded due to computer system glitch . The post All United Airlines flights in US grounded: Computer “glitch” cited as cause appeared first on The entire U.S. travel system is under strain today causing a major disruption to business and pleasure travel on all carriers do to what United is calling a computer systems "glitch". What is a glitch? We have all seen those before.

Never lose track of customer journey, says Brussels Airlines CIO

Computer Weekly

Brussels Airlines is transforming its IT, with customer experience the driving force

EAN airline broadband service moves closer to reality

Computer Weekly

The European Aviation satellite has successfully completed in-orbit testing and will begin to service in-flight broadband customers later in 2017

Airline piloting and job security

IT Toolbox

In an age of computers and robots, the only jobs that are likely to remain are those involving human interaction

Airline CIOs Show How To Move From The Old To The New

The Accidental Successful CIO

Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. In late 2013 American Airlines announced that it was buying US Airways.

Middle East airlines must continue to invest in IT

Computer Weekly

Airlines in the Middle East are investing heavily in IT as the industry faces increasing demand for more efficient services

American Airlines Adopts Public Cloud Computing

Cloud Musings

Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours.

Boeing CEO tells NBC that pandemic is ‘likely’ to put a major U.S. airline out of business


airline will “most likely” go out of business due to fallout from the coronavirus outbreak. air carriers , including Seattle-based Alaska Air, are among airlines that have applied for federal assistance through a $25 billion payroll support program.

Nordic airline averts business disaster with application performance monitoring

Computer Weekly

Following an emergency decision to move to Amazon Web Services, Iceland’s Wow Air has wholeheartedly bought into the cloud

These airplane seats are designed to reduce the spread of COVID-19 — Future Blink

Mashable Tech

More about Health , Mashable Video , Airlines , Future Blink , and Covid 19. Health Mashable Video Airlines Future Blink Covid 19Avio Interiors recently unveiled a design that has two seats facing one direction and the third facing the opposite. Read more.

Delta System Failure Marks Wake-Up Call for Airline Industry

Data Center Knowledge

Each major US carrier sustained disruptions during the last year due to outdated information systems Read More. Disaster Recovery Downtime Enterprise Infrastructure Power

What Exactly The Heck Are Prescriptive Analytics?

Forrester IT

american airlines. Analytics Application Development Prescriptive Analytics american airlinesPrescriptive analytics is about using data and analytics to improve decisions and therefore the effectiveness of actions. Isn't that what all analytics should be about?

US senators want airline IT meltdowns to end

Network World

Two high-profile airline technology meltdowns stranding thousands of travelers in the recent weeks have prompted two US senators to push carriers to bolster their technology. this week sent a letter to the most recent offenders -- Delta and Southwest -- as well as 11 other airlines to get a better handle on whether or not their information technology systems are reliable and resilient.

United Airlines Grounds Flights Due to IT Issues

Data Center Knowledge

IT infrastructure problems disrupt United travel for second time in about one month Read More. Downtime Networking

EasyJet data breach: 9 million customers affected


British low-cost airline group EasyJet has revealed on Tuesday that it “has been the target of an attack from a highly sophisticated source” and that it has suffered a data […].

British Air Data Center Outage Feeds Outrage at Airline Cost Cuts

Data Center Knowledge

"We do have a back-up system, but on this occasion it failed" Read More. Business Power and Cooling Uptime

Cyber Security in Aviation


With multiple systems providers, airlines and IFC providers managing various components of an airplane, gaps are becoming more frequent in the aviation landscape. Airline to Award Hackers for Finding Hidden Bugs ( CTO Strategy Aircraft engine Airline Computer security Cyber Threats Hacker (computer security) United AirlinesWith the public inundated with reports of an alarming number of computer hacks, the question in everyone’s mind is “what is next?”

Outages at Delta and Southwest Airlines hold valuable management lessons

ComputerWorld IT Management

Both airlines’ outages were massive, requiring days to fully recover. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Delta’s and Southwest’s planes are flying again, but the system outages both suffered last summer were painful for them. What can your company learn from their unfortunate experiences? Both had to cancel thousands of flights and lost millions of dollars in revenue.

Airlines Save Cash Using GE and Pivotal???s ???Data Lake??? Tech

Data Center Knowledge

Pilot Big Data analytics platform analyzes engine data from 15,000 flights. Read More. Big Data Enterprise Internet of Things

British Airways online check-in systems hit by another IT failure

Computer Weekly

Passengers complain of queues, delays and flight cancellations after airline's check-in systems suffer temporary outage

Virgin Atlantic finds community benefit with Salesforce

Computer Weekly

Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software

Southwest gets accessibility assistance from Salesforce Service Cloud

Tech Republic Cloud

The airlines' collaboration is on point with its brand to be 'the most loved airline' as it ensures the 25% of disabled Americans and the 1 in 10 who work at Southwest have accessibility

Virtual reality simulation helps KLM engineers escape in an emergency

Computer Weekly

Dutch airline KLM develops virtual reality simulation to show engineers what happens if the maintenance hanger catches fire

Gulf Air tinkers with Oracle suite and explores hybrid cloud models

Computer Weekly

Bahraini airline Gulf Air is looking to make productivity gains across its enterprise resource planning system

Gulf Air refreshes storage and server farm hardware with Dell EMC

Computer Weekly

Airline completes major project to revamp its storage infrastructure with Dell EMC technologies

Lufthansa IT services arm transforms to meet customer demands

Computer Weekly

IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies

What Went Wrong At Delta?

The Accidental Successful CIO

carrier, Delta airlines, suffered a major melt down when their headquarters experienced a power outage. A critical power control module at the airline’s technology command center malfunctioned, causing a surge to the transformer and a loss of power.

Lufthansa Systems ‘crowdfunds’ BI to mine flight data

Computer Weekly

Open source business intelligence tool enables airline to gain new insights from a decade’s worth of ticket sales