Forrester IT

JANUARY 4, 2023

Southwest Airline's 2022 holiday travel disaster happened because the airline became a victim of its own success. It failed to realize that the analysts, data and software requirements for maintaining its point-to-point network needed constant upgrading, preferring instead to return profits to shareholders via stock buy backs.

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Airlines Travel Network Software 370

CTOvision

MAY 20, 2020

British low-cost airline group EasyJet has revealed on Tuesday that it “has been the target of an attack from a highly sophisticated source” and that it has suffered a data […].

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Airlines Data Groups 378

CIO Business Intelligence

SEPTEMBER 10, 2022

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

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Airlines Travel Programming Devops 145

Information Week

JANUARY 9, 2023

Severe weather and outdated software systems led to estimated $825M loss at airline, exposing operational risks that can arise if technology is not updated.

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Airlines Software Software System 147

CIO Business Intelligence

JANUARY 4, 2023

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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Airlines Software Development Software Software 144

Forrester IT

FEBRUARY 20, 2017

american airlines. " Prescriptive Analytics Inform And Evolve Decision Logic Whether To Act (not not act) And What Action To Take. Prescriptive analytics can be used in two ways: Read more Categories: Analytics. Prescriptive Analytics.

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Airlines Artificial Intelligence Applications Research 397

The Verge

JUNE 29, 2020

American Airlines will soon remove the booking limits it placed on flights back in April. American Airlines will resume booking its flights to capacity starting July 1st, the company has announced. The airline industry has been hit hard by the coronavirus pandemic, with passenger numbers plummeting.

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Airlines Report Social Policies 145

The Verge

OCTOBER 12, 2020

Image: Singapore Airlines. Amidst plunging revenues due to the pandemic, Singapore Airlines is turning two of its Airbus A380 planes parked at Changi Airport into impromptu restaurants on October 24th and 25th, and it’s proved surprisingly popular. All the joy of plane food, without having to leave the ground.

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Airlines Film .Net Report 144

Computer Weekly

SEPTEMBER 11, 2017

The European Aviation satellite has successfully completed in-orbit testing and will begin to service in-flight broadband customers later in 2017

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Airlines 241

CTOvision

FEBRUARY 25, 2019

The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […].

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Airlines Travel CTO Security 209

GeekWire

AUGUST 25, 2021

(Alaska Airlines Photo). A cell phone fire in the cabin of an Alaska Airlines plane forced the emergency evacuation of passengers after the flight from New Orleans landed at Seattle-Tacoma International Airport on Monday night. Earlier this evening, POSFD responded to a report of a fire in the cargo hold of Alaska Airlines Flight 751.

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Airlines Transportation Report 141

TechSpot

MARCH 24, 2023

United Airlines, in collaboration with Archer Aviation, have unveiled their plan to start an air taxi service in Chicago in 2025. The aircraft made by Archer is named Midnight and is designed to fly up to 100 miles, but is optimized for short flights of roughly 20 miles, according to the company. Read Entire Article

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Airlines Company 143

Forrester IT

NOVEMBER 8, 2018

Brands have been beaten down with every misstep, many of which snowballed into broad PR crises: United Airlines, Wells Fargo, Starbucks, […].

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Airlines Data B2C 331

The Verge

JUNE 9, 2021

The team behind SpaceX’s growing satellite internet network Starlink is in talks with “several” airlines to beam internet to their airplanes, the project’s vice president said during a conference panel on Wednesday. Airlines want to see developed hardware and services that work first, he added. “We Timeline TBD.

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Airlines Internet Network Hardware 144

GeekWire

MAY 15, 2024

(Alaska Airlines Photo) AI is already changing the way people search for information online and a bigger shift could be imminent. A new trip itinerary search tool being tested by Seattle-based Alaska Airlines is the latest example of how the trend may affect the travel industry. I want to book a trip somewhere with a nice hike.

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Airlines Travel Tools Examples 124

CIO Business Intelligence

AUGUST 1, 2024

In the wake of the widespread outage caused by a defective update to CrowdStrike’s Falcon cybersecurity platform, Delta Airlines is among the first enterprises to come forward to demand compensation from CrowdStrike and Microsoft for the enormous losses caused by the interruption of its flights during the failure.

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Airlines Microsoft Hotels Financial 124

GeekWire

SEPTEMBER 22, 2024

An Alaska Airlines plane at Seattle-Tacoma International Airport. GeekWire Photo / Kurt Schlosser) Alaska Airlines experienced a “significant IT outage” on Sunday evening that delayed flights and forced it to request a ground stop at Seattle-Tacoma International Airport. PT in response to messages on X.

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Airlines Mobile System Company 126

Gizmodo

OCTOBER 1, 2021

Flying during pandemic times just got a bit more convenient for iPhone users traveling on United Airlines. Read more.

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Airlines Travel Apple Operating Systems 135

GeekWire

MAY 1, 2023

Alaska Airlines has provided ZeroAvia with a Dash 8 Q400 regional turboprop to test out its hydrogen-powered electric propulsion system. The plane is now emblazoned with ZeroAvia navy and sky blue graphics and Alaska Airlines’ name on the tail. on Monday at which the airline gave the keys to a Dash 8 Q400 to ZeroAvia.

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Airlines Engineering Transportation Energy 136

GeekWire

MARCH 1, 2021

Sunrise as viewed from the Alaska Airlines Flight 482 in Seattle on a 737-MAX 9 flight, with Mount Rainier and an Amazon Prime cargo jet in the distance. As the first airline to bet on the 737 MAX’s return to service , Alaska has thrown its support behind Boeing, which manufactures planes in Everett and Renton, Wash. “We

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Airlines 3D Programming Program Management 133

The Verge

FEBRUARY 20, 2021

A United Airlines flight experienced a dramatic-looking engine failure just after takeoff from Denver International Airport on Saturday afternoon. There were no injuries among the 231 passengers and 10 airline staff on board, according to the FAA. FAA Statement: @United Airlines flight from @DENAirport.

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Airlines Engineering Video Film 145

Forrester IT

JUNE 15, 2017

It might take the airline a few quarters to recover fully. BA execs will get to the root-cause analysis soon, but the event (and historical failures at airlines in general) provides a bonanza of lessons for execs everywhere who want to better equip their organizations to handle such exigencies.

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Disaster Recovery Airlines Business Continuity Travel 299

GeekWire

APRIL 18, 2023

Alaska Airlines’ new iPad-based bag tag stations will let passengers scan their boarding passes rather than manually enter codes. A rendering of a revamped Alaska Airlines lobby. Airlines have increasingly been adopting facial recognition technology to confirm the identity of passengers.

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Airlines Barcode Travel Trends 117

Forrester IT

JULY 30, 2024

As someone who has shuttled between two continents I’ve called home for a few decades now, and as an erstwhile management consultant with a portfolio of global clients, I’ve clocked in the vicinity of five million airline miles.

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Airlines B2C Trends 221

Forrester IT

JUNE 19, 2017

Take the example of Delta Air Lines and how the airline supports customers when they receive notice about a cancelled flight. saving the customer valuable time, and making him or her feel like the airline has their best interests in mind. How are companies making better emotional connections via customer service?

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Airlines Insurance Mobile Examples 304

GeekWire

OCTOBER 18, 2021

Alaska Airlines on Monday announced the launch of Alaska Star Ventures to invest in new aviation technologies as part of the airline’s goal to reach net zero carbon emissions by 2040. Diana Birkett Rakow, Alaska’s vice president of public affairs and sustainability (PRNewsfoto/Alaska Airlines).

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Airlines .Net Transportation Mobile 125

GeekWire

JANUARY 24, 2023

(Intelsat Photo) Alaska Airlines will invest $25 million to upgrade its regional jets with a new WiFi system from Intelsat capable of download speeds in the hundreds of megabits per second, using both traditional geostationary and new low-Earth orbit satellites.

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Airlines Internet System Applications 130

CIO Business Intelligence

DECEMBER 26, 2024

IT problems struck flights at two oneworld Alliance member airlines this week, leading to delays and flight cancellations. Network equipment connecting internal and external systems at Japan Airlines (JAL) malfunctioned early on Dec. 26 after receiving a large amount of data from an external source, the company said.

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Airlines Network Travel Devops 81

Forrester IT

SEPTEMBER 20, 2024

The report includes the dollar upside of improving CX Index by 1 point for 12 industries: airlines, luxury auto manufacturers, mass market auto manufacturers, auto/home insurers, […] For 2023, we published the results in the report How Customer Experience Drives Business Growth, 2023.

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Airlines Insurance Report Industry 243

CIO Business Intelligence

APRIL 19, 2024

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It

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Airlines Authentication Travel System 104

TechSpot

NOVEMBER 26, 2022

On Thursday, the European Commission announced that EU-based airlines will now be allowed to provide in-flight wireless 4G and 5G access for all passengers. Once implemented, passengers can use their mobile devices in the same ways as any ground-based mobile network while in flight. Goodbye airplane mode; we can't say.

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Airlines Wireless Mobile Network 110

Forrester IT

JANUARY 9, 2025

The report includes the dollar upside of improving CX Index by one point for 12 industries: airlines, luxury auto manufacturers, […] For 2024, we published the results in the report, How Customer Experience Drives Business Growth, 2024.

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Airlines Report Industry 195

CTOvision

NOVEMBER 16, 2020

Many airlines have implemented social distancing measures in their aircraft cabins in order to help prevent the transmission of SARS-CoV- 2 (Covid-19) virus on board. While existing cabin layouts can […].

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Airlines Social 237

TechSpot

AUGUST 17, 2022

American Airlines announced that it placed an order for up to 20 Overture aircraft from Boom Supersonic, with an option for an additional 40. The companies didn't say how much the deal was worth, but American did mention it has already paid a non-refundable deposit on the initial 20 aircraft.

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Airlines Company 104

CIO Business Intelligence

JANUARY 25, 2023

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. Now, we have collaborative conversations about accountability for business outcomes, not system performance.”

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Airlines Tools Travel Examples 128

GeekWire

OCTOBER 5, 2023

An Alaska Airlines plane at Seattle-Tacoma International Airport. The airline is partnering with UP.Labs to launch an aviation venture lab. GeekWire File Photo / Kurt Schlosser) Alaska Airlines wants to help more startups take off. Alaska Airlines is a limited partner in the fund.

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Airlines Programming Transportation Travel 95

Forrester IT

OCTOBER 14, 2021

United Airlines CEO Scott Kirby is on a media tour extolling the success of its mandatory vaccination policy, which in just seven weeks has resulted in vaccination of 99.7% United’s approach is decisive and firm and brings the airline […]. of its 67,000 US employees.

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Airlines Policies Media Government 195