American Airlines Adopts Public Cloud Computing

Cloud Musings

Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours.

Airline CIOs Show How To Move From The Old To The New

The Accidental Successful CIO

Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. In late 2013 American Airlines announced that it was buying US Airways.

Trending Sources

All United Airlines flights in US grounded: Computer “glitch” cited as cause

CTOvision

For more on the outage see: All United Airlines flights in US grounded due to computer system glitch . The post All United Airlines flights in US grounded: Computer “glitch” cited as cause appeared first on CTOvision.com. The entire U.S. travel system is under strain today causing a major disruption to business and pleasure travel on all carriers do to what United is calling a computer systems "glitch". What is a glitch? We have all seen those before.

Never lose track of customer journey, says Brussels Airlines CIO

Computer Weekly

Brussels Airlines is transforming its IT, with customer experience the driving force

Outages at Delta and Southwest Airlines hold valuable management lessons

ComputerWorld IT Management

Both airlines’ outages were massive, requiring days to fully recover. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Delta’s and Southwest’s planes are flying again, but the system outages both suffered last summer were painful for them. What can your company learn from their unfortunate experiences? Both had to cancel thousands of flights and lost millions of dollars in revenue.

Russian Airline at home in the cloud

Computer Weekly

S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project

Cyber Security in Aviation

CTOvision

With multiple systems providers, airlines and IFC providers managing various components of an airplane, gaps are becoming more frequent in the aviation landscape. Airline to Award Hackers for Finding Hidden Bugs (chinatopix.com). CTO Strategy Aircraft engine Airline Computer security Cyber Threats Hacker (computer security) United AirlinesWith the public inundated with reports of an alarming number of computer hacks, the question in everyone’s mind is “what is next?”

British Air Data Center Outage Feeds Outrage at Airline Cost Cuts

Data Center Knowledge

"We do have a back-up system, but on this occasion it failed" Read More. Business Power and Cooling Uptime

Global Connected Aircraft Summit: Airlines, operators, integrators, and technology providers

CTOvision

The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. This fourth annual event connects business, technology, and industry perspectives and goes beyond just in-flight entertainment, to include operations, communications and technologies that impacts the aircraft and the traveling public.

Nordic CIO Interview: Mattias Forsberg, Scandinavian Airlines

Computer Weekly

The CIO of Nordic airline SAS talks to Computer Weekly about how digital technologies are changing customer experiences as well as the business itself

Nordic airline averts business disaster with application performance monitoring

Computer Weekly

Following an emergency decision to move to Amazon Web Services, Iceland’s Wow Air has wholeheartedly bought into the cloud

Middle East airlines must continue to invest in IT

Computer Weekly

Airlines in the Middle East are investing heavily in IT as the industry faces increasing demand for more efficient services

United Airlines Grounds Flights Due to IT Issues

Data Center Knowledge

IT infrastructure problems disrupt United travel for second time in about one month Read More. Downtime Networking

Delta Data Center Outage Grounds Hundreds of Flights

Data Center Knowledge

Airline attributes outage to power problem in Atlanta data center Read More. Atlanta Downtime Enterprise Power

Verizon Data Center Outage Delays JetBlue Flights

Data Center Knowledge

Airline attributes electronic system downtime to data center power outage Read More. Downtime Verizon

Lufthansa Systems ‘crowdfunds’ BI to mine flight data

Computer Weekly

Open source business intelligence tool enables airline to gain new insights from a decade’s worth of ticket sales

British Airways online check-in systems hit by another IT failure

Computer Weekly

Passengers complain of queues, delays and flight cancellations after airline's check-in systems suffer temporary outage

British Airways confirms investigation under way into bank holiday datacentre power failure

Computer Weekly

Airline says investigation will focus on ensuring the IT problems of the bank holiday weekend will never be repeated

Gulf Air tinkers with Oracle suite and explores hybrid cloud models

Computer Weekly

Bahraini airline Gulf Air is looking to make productivity gains across its enterprise resource planning system

Airlines Save Cash Using GE and Pivotal???s ???Data Lake??? Tech

Data Center Knowledge

Pilot Big Data analytics platform analyzes engine data from 15,000 flights. Read More. Big Data Enterprise Internet of Things

Virgin Atlantic finds community benefit with Salesforce

Computer Weekly

Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software

Lufthansa IT services arm transforms to meet customer demands

Computer Weekly

IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies

Big data and open-source cloud technology help Gulf Air pin down customer sentiment

Computer Weekly

Big data engine that performs sentiment analysis on both Arabic and English textual data helps airline to understand and react rapidly to customer preferences

Virtual reality simulation helps KLM engineers escape in an emergency

Computer Weekly

Dutch airline KLM develops virtual reality simulation to show engineers what happens if the maintenance hanger catches fire

What CIOs Can Learn From An Upgrade Of Inflight Web Services

The Accidental Successful CIO

Airline CIOs are going to have to make some tough in-flight internet decisions Image Credit: Christopher Doyle. Back in the day, airline passengers could be assured that their time in the air meant that they had an excuse to unplug and step away from the constant need to do more and more work.

Bangkok Airways takes customer service to the cloud

Computer Weekly

Airline is the latest Southeast Asian organisation to harness cloud-based software to improve customer services, deploying the Oracle Service Cloud

Airline piloting and job security

IT Toolbox

In an age of computers and robots, the only jobs that are likely to remain are those involving human interaction

IT failure grounds Delta flights worldwide

Computer Weekly

US airline Delta has temporarily grounded flights worldwide after a power failure took key IT systems offline in its home base of Atlanta, Georgia

UK bans electronic devices from Middle Eastern flights

Computer Weekly

The UK government has announced that laptops and tablets will be banned from airliner cabins on UK-bound flights from a number of Middle Eastern countries

Insights-Driven Businesses Will Make $1.2 Trillion In 2020. Wanna Join Them?

Forrester IT

Earn the best on-time arrival of any major airline by measuring when the airplane door closes -- and everything leading up to it. Alaska Airlines does. You can't win, serve, and retain powerful customers without being insights-driven.

Fixing your IT Legacy Before the Next Bridge Collapse

Social, Agile and Transformation

Last week we saw two significant, public system outages, one belonging to NYSE because of a "configuration issue" and the other to United Airlines because of a "router issue". This week, the news is on OPM's data breach of 21 million users and their lack of investment and follow through on resolving security issues identified by auditors. My first thought on seeing these failures is that. cio crisis management in the news it management security

Agenda Announced For June 6-8 Global Connected Aircraft Summit

CTOvision

The Global Connected Aircraft Summit , taking place June 6 - 8, 2016 in Los Angeles, CA, promises to deliver even more airline executives, thought-provoking case studies and valuable networking opportunities in 2016 than ever before. Bob Gourley.

Examine The Aviation Industry And Cybersecurity at the Global Connected Aircraft Summit 6-8 June in LA

CTOvision

The mission of this summit is to provide airlines, operators, integrators and technology vendors with a means to continuously enhance the benefits of connected solutions, from ground to air and from nose to tail. Bob Gourley.