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ServiceNow, CSPs discuss transforming B2B customer experience

TM Forum

Communication service providers (CSPs) are keen to crack the B2B market beyond selling connectivity. The best way to understand how CSPs are transforming their B2B customer experience is to look at what’s motivating them to transform in the first place. Deutsche Telekom merges companies. One product at a time.

B2B 130
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The impact of 5G and cloud on telco capex and opex

TM Forum

On average, the percentage of total revenues that B2B services (connectivity and beyond) represent, reached 30% in 2020 for many major operators. We are seeing a focus in new IT development around zero-touch operations and enabling full automation for new service models. Collaborative DevOps. B2B private networks.

Cloud 130
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How new business models are shaping CSPs' service operations

TM Forum

One of biggest shifts stems from communications service providers’ (CSPs’) fast-growing use of cloud native systems, developed using modular microservice architectures and DevOps methodologies. annually over the last three years and that B2B revenues were flat before the Covid-19 pandemic started in 2020.

B2B 130