Five Ways To Plan For B2B Journey Mapping Success

Forrester IT

As advisors to B2B CX and Marketing Leaders in the Forrester Leadership Boards (FLB), we come along on many journey mapping “journeys”. age of the customer B2B B2B marketing customer experience measurement customer journey mapping employee journey

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Redefining Influencer Marketing: Key Insights For B2B Marketing Leaders

Forrester IT

B2B B2B marketing customer advocacy B2B Marketing social mediaInfluencer marketing is often characterized as a trendy tactic for B2C marketers to tap into the far-reaching audiences of the Insta-famous.

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“Crap” Content Continues To Describe B2B Marketing – Don’t Let It Describe Yours

Forrester IT

In 2013, Doug Kessler and the crew at Velocity Partners published “Crap: the single biggest threat to B2B content marketing” – a work of thought leadership genius that I still tell marketers to read today. B2B marketing buyer engagement content marketing B2B B2B Marketing content strategy

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Predictions 2019: B2B Marketing And Sales — Mission Possible

Forrester IT

B2B marketing customer experience customer journey customer journey mapping predictions 2019

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Call For Participation: B2B Measurement and Analytics Providers

Forrester IT

Are you an analytics platform or service provider serving primarily B2B businesses? Does your product or service help B2B insights professionals measure their results, understand B2B customers, and drive market growth?

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The Future Of B2B Mobile Enterprise Services

Forrester IT

Business-to-business (B2B) ecosystems facilitate the continuous exchange of information and collaboration. Mobility will be a central enabler for these B2B digital ecosystems. Read more Categories: #B2B. B2B customer experience.

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The GDPR And The B2B Seller: Keep Calm And Sell On

Forrester IT

B2B B2B marketing sales sales enablement B2B Marketing GDPRThe European Union’s General Data Protection Regulation (GDPR) went into effect on May 25, 2018.

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Back2Basics: Why B2B Marketers Should Differentiate On Customer Experience

Forrester IT

age of the customer B2B marketing content marketing digital marketing B2B B2B Marketing customer experience customer obsession differentiation Marketing strategic messaging

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Are You Modernizing Your B2B Go-To-Market Strategies?

Forrester IT

account-based marketing (ABM) B2B marketing customer data data insights data management data quality & data governance analytics B2B Marketing big data digital strategy

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How To Get Your Customers To Do Your Selling For You (Previewing Our B2B Forum)

Forrester IT

B2B marketing customer advocacy customer communication customer experience customer experience management customer experience strategy customer lifetime value (CLV) customer relationship management (CRM) B2B Marketing customer marketing“Say, Tom, let me whitewash a little.”

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B2B Marketers Need To Establish Process Rigor (Without The Mortis)

Forrester IT

age of the customer B2B B2B Marketing Marketing Process I had the pleasure of collaborating with fellow Forrester analysts, Jessie Lui and Ryan Skinner, on the subject of marketing process – one of the lynchpin competencies in Forrester’s Marketing Innovation Playbook.

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A Just-Published Forrester Wave™ Proves That B2B Commerce Suites Have All Grown Up

Forrester IT

We’ve just published “The Forrester Wave™: B2B Commerce Suites, Q3 2018,” and B2B companies, you’re in luck — you now have a viable list of options with a focus on B2B.

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The GDPR and The B2B Marketer: Ready or Not, Here I Come

Forrester IT

The deadline for compliance with the GDPR is May 25, 2018, but the preparations of many B2B marketers range from nonchalant to indifferent. In our research interviews and inquiries about the GDPR, we find that many B2B marketers don’t think the regulation is a relevant concern because they think the GDPR doesn’t apply to business […]. B2B B2B marketing GDPR

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Back2Basics: Sharing B2B Marketing Best Practices With Mark Eardley Of Marklives.com

Forrester IT

Earlier this year, Forrester’s South African PR team approached me with an opportunity to share a bit of our B2B thought leadership worldwide. He was delighted to find a kindred-spirit in heralding a revival and reawakening in B2B […].

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Trust Must Be The Foundation Of Your B2B Digital Ecosystem

Forrester IT

As the foundation of your B2B digital ecosystem, trust has a significant impact on your bottom line as: Read more Categories: B2B. B2B CIO culture digital ecosystems identities trust values

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Introducing the B2B IT Forum

The Investing Edge

To fill this unmet need, we are hosting a new series of meet-ups we call the B2B IT Forum , with the inaugural event taking place on June 26 th. Each B2B IT Forum will focus on a core enterprise IT topic: security, social media, mobility, big data, etc.

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My Sort-Of-Fictional-But-Really-Based-On-Reality Conversations With B2B Marketers About Insights

Forrester IT

B2B marketing marketing & strategy marketing measurement marketing metrics marketing technology

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Mobile Highly Relevant to B2B Customers

Perficient - Digital Transformation

We commonly think that B2B customers don’t really need mobile. After all, most B2B sales are highly driven by actual sales people, with web sites supporting them through content like white papers, product information, etc. Mobile influence on B2B.

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Tier It Up: A Winning Strategy For Customer Success Management Programs

Forrester IT

When my B2B clients on Forrester’s Customer Experience (CX) Council first start considering a customer success management (CSM) program to boost their retention and enrichment, I often hear that initial flash of concern: How do I scale the same CSM practices across my entire book of business?

Inaugural B2B IT Forum Tackles Cloud Security

The Investing Edge

That was very much the case Tuesday when we held our inaugural B2B IT Forum at the Microsoft NERD Center. Cloud Business Services Events Security & Compliance B2B IT Forum cloud cloud security CloudLock ContentRaven Copiun Enterprise IT NERD Center

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Announcing the October B2B IT Forum on the Internet of Things

The Investing Edge

Our next B2B IT Forum on Tuesday, October 14, 2014 will outline the current state of the IoT market and will discuss the near-term opportunities for innovative companies to embrace IoT across various industry segments. Please register to attend the B2B IT Forum here: [link].

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B2B IT Forum: How the Cloud Enables Legacy Market Disruption

The Investing Edge

Cloud Business Services Events B2B IT Forum cloud cloud security Executives from Hailo, Invaluable, CustomMade and HubCast shared stories and insight regarding how their companies are transforming legacy markets.

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Salesforce Nicely Rounds Out Its B2B CRM With CloudCraze

Forrester IT

On March 12, Salesforce announced its intent to acquire CloudCraze, a B2B eCommerce application. This savvy and long-anticipated move nicely rounds out its broad CRM portfolio and supports B2B customers through their engagement journey. This eCommerce application is a fundamentally different one than Salesforce’s B2C eCommerce acquisition of Demandware. This is because B2C engagement is […]. CRM applications customer engagement customer experience ecommerce

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Next B2B IT Forum – The Shift to the Cloud: Disrupting Legacy Industries

The Investing Edge

For those curious about how leveraging the cloud could transform their industry, we will host our fifth B2B IT Forum, “ The Shift to the Cloud: Disrupting Legacy Industries ” on Wednesday, February 26 at the Royal Sonesta Hotel in Cambridge, Mass.

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Next B2B IT Forum – Data Analytics: Making It Real

The Investing Edge

For those companies grappling with embracing a more data-driven philosophy, we will host our fourth B2B IT Forum, “ Data Analytics: Making It Real ” on Monday, September 23 at the Royal Sonesta Hotel in Cambridge, Mass.

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B2B IT Forum: How Cybersecurity is being handled today and a look ahead

The Investing Edge

Events Ascent B2B IT Forum B2B IT Forum cloud CloudLock cybersecurity IT Forum SecurityWith all companies now targets of cyber-attacks, and the average cost of a successful attack rising to $4 million, the demand for security talent is at an all-time high.

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ABM: Just Another Name For Go-To-Market Planning And Execution?

Forrester IT

Top B2B marketing leaders think carefully and thoroughly about which markets represent the best fit for their offerings. Account-based marketing (ABM) is the most recent embodiment of this practice – what is generally called go-to-market strategy. Old timers (like me!)

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6 Metrics That Matter For B2B Marketers And 6 Bonus Fun Facts

Forrester IT

In 2017, 92% of global B2B marketing decision makers said that improving the ROI of marketing or effectiveness of marketing would be among their top marketing initiatives over the 12 months that followed. Turns out this was a bit of a pickle, because 77% of the same group of respondents said that lacking the ability […

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Salesforce DMP, Financial Services Cloud & B2B Analytics Intro

Perficient - Digital Transformation

B2B Marketing Analytics Demo. B2B Marketing Analytics Demo. With B2B Marketing Analytics, you can see the impact of your marketing, without needing a data scientist. Must-Know Salesforce Updates. What You Need to Know About Financial Services Cloud.

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The Combination of Cloud & Mobile and its Grip on B2B Automation – Part 2

The Investing Edge

But for those who don’t see the significance of this combination, who feel traditional B2B software will now just be hosted in the cloud and accessible on your smart phone, let’s probe deeper…. Cloud Mobile B2B cloud mobile

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Ascent B2B IT Forum: Reimagining the Future of Work in the Enterprise

The Investing Edge

Last night, we explored the future of work in the enterprise at our 10th B2B IT Forum. The post Ascent B2B IT Forum: Reimagining the Future of Work in the Enterprise appeared first on Ascent Venture Partners. The proliferation of technology is impacting our everyday lives in a big way.

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15 Stats About High-Tech B2B

Perficient - Digital Transformation

CMO.com has an interesting article on some key stats in the B2B world. B2B digital leaders drive five times more revenue growth than their peers. Digital Experience b2b digital marketing marketing trendsBy that we are talking about buying software or using solutions meant for business to business rather than a consumer facing solution. Think campaign management software rather than a shopping cart. I won’t quote every single stat but here are my top three: 2.

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Ascent B2B IT Forum: The Paradigm of Security: Turning Cyber Threat into Opportunity

The Investing Edge

Events B2B IT Forum CIO cybersecurity Enterprise IT SecurityThe modern security landscape is becoming a competitive arms race between cyber-attackers and defenders.

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Winning the New Enterprise Sales Game: This Week’s B2B IT Forum

The Investing Edge

We are very pleased that our second B2B Enterprise IT Forum was so well received. Advice Events News Software & SaaS American Tower Ascent Venture Partners B2B Fall IT Forum Hubspot Microsoft NERD Center Onaro Staples vKernel

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Two Important Video Questions Answered

Forrester IT

There’s a great opportunity for B2B marketers to use video to help distill and showcase their company’s big ideas. In our report A Blueprint For Successful B2B Video Marketing we outline 3 steps that marketers […]. B2B B2B marketing content marketing video & teleconferencing B2B Marketing Forrester Nick Barber strategy technology video

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