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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. On average, AgentAsk is offsetting the work of about 25 level-one service technicians each week, Ballard says.

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Cosmote trials AI-driven NFV energy savings to deliver more sustainable 5G edge computing

TM Forum

The same report expects the energy consumption of data centres to increase by 21% by 2025 as the demand for digital services grows. billion in 2020 to just over $29 billion in 2025. In 2018, data centers alone accounted for. of the electricity demand in the EU28. according to a recent EU report. International Data Corporation (IDC).

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