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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. On average, AgentAsk is offsetting the work of about 25 level-one service technicians each week, Ballard says.

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ESG software: 6 tips for selecting the best fit for your business

CIO Business Intelligence

Amy Cravens, research manager for GRC and ESG at analyst firm IDC, anticipates significant market growth in 2024 and 2025 “as companies prepare for regulatory requirements and perhaps suffer ramifications of compliance failures resulting from insufficient tech enablement.” Enterprise Applications, Green IT, IT Governance