Toyota transforms IT service desk with gen AI
CIO Business Intelligence
DECEMBER 8, 2023
“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. On average, AgentAsk is offsetting the work of about 25 level-one service technicians each week, Ballard says.
Let's personalize your content