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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. In the past year, Ballard says AgentAsk has resolved nearly 70,000 issues and accelerated the resolution of about 100,000 more.

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ESG software: 6 tips for selecting the best fit for your business

CIO Business Intelligence

The current marketplace for ESG solutions is rapidly evolving with both large incumbents and emerging startups pushing tools to market, from standalone software offerings, to ERP add-ons, to full ESG platforms and niche solutions. Moreover, any given organization’s solution for ESG reporting may be quite complex, Reppy says.