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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. Toyota is an early mover when it comes to generative AI, with roots in its robotic process automation (RPA) efforts.

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Flexagon 2023: The Roadmap

Flexagon

Before we look ahead, let us appreciate how much we have evolved in delivering on our founders’ vision to simplify the complexity of deploying changes to Enterprise Software Platform Technologies. in September 2022 , we delivered tremendous innovations and improvements to our DevOps platform that were market and customer driven.

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