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SAP raises price of on-site support for existing customers

CIO Business Intelligence

SAP blamed the change on the higher costs of energy, labor, and third-party services, which are affecting the company just as many other businesses. and Business Suite 7, to a higher-paying support tier after standard support ends in 2027. This is absolutely unacceptable and also incomprehensible.”

SAP 84
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Dear SAP Support – We’ve Grown Apart

CIO Business Intelligence

Then there was the 2027 ultimatum. You told the whole world that after December 31, 2027, you would charge an additional 2 percentage points for sustaining support. I probably should have paid more attention when you started investing your time and energy in that proprietary database called HANA. An ultimatum?

SAP 87
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SAP 2023 outlook: 7 predictions for customers

CIO Business Intelligence

SAP will hold firm on expiration of ECC support Though customers may be looking for an extension, we expect SAP will not extend the expiration of mainstream maintenance for SAP Business Suite 7 core applications beyond 2027. SAP has already extended the deadline once — in 2020, it extended support from 2025 to the end of 2027.

SAP 52