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5 signs that your business technology is falling behind

mrc's Cup of Joe Blog

In a business world that requires agility to compete, manual processes must be eliminated. Also if you still have someone who takes initial calls and routes them to where they need to go, there’s technology that does this for you and it’s usually built into most VoIP.”. Why is this so important?

Data 49
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Equipping BPOs is a heavy lift for enterprise IT and security teams. We need a radical change in approach

CIO Business Intelligence

Nowadays, most any business function — customer contact centers, data analysis, software development, finance, payroll, and more — can be outsourced. Cost-cutting remains a major driver, but companies also like the potential to build more resilient and agile organizations.