What Can VoIP Do for Your Business?

IT Toolbox

Voice over Internet Protocol, or VoIP as it's better known, allows computer users and enterprises to make and receive calls over the internet. A VoIP system is easy to set up because all that's needed is a decent internet connection, a computer, IP phones, PBX server software andThis technology has many benefits. Here are some of them. Easy to Install.

3 Benefits of VoIP for Customer Service

IT Toolbox

The global Voice over Internet Protocol (VoIP) services market is expected to swell to $140 billion by 2021 -- up from $83 billion in 2015. Mobile VoIP and

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5 Ways to Combat VoIP Eavesdropping

IT Toolbox

Phone eavesdropping is back in the headlines, making it a good time to review options for guarding your voice over IP (VoIP) phone system. There’s a rich history to VoIP eavesdropping, including such attacks as Vomit, SIPtap, and Peskyspy. That history is only going to

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Insuring Your VoIP Network

IT Toolbox

Save $700 Billion with Incident Management-as-a-Service. The latest Digital Global Overview report from We Are Social and Hootsuite notes that there are over five billion unique mobile numbers and some 2.7 billion mobile social users. Over half the world’s population now uses the Internet, and digital communication and connectivity is changing the way

Social VoIP

IT Toolbox

Group Calls Come to Social VoIP. Facebook Messenger recently debuted a new feature that enables users to launch group VoIP audio calls from any group chat. Facebook initially rolled out VoIP calling back in 2013, and within a year they were able to boast that Messenger calls comprised 10 percent of all mobile VoIP calls being made around the globe.

4 Benefits of VoIP and CRM Integration

IT Toolbox

Voice over Internet Protocol, commonly called VoIP, lets businesses make phone calls from the internet. Companies that integrate VoIP with customer relationship management software could reap further benefits It boosts portability, cuts costs -- 99.9 percent of users see a reduction in their phone expenses, according to one report -- and provides more flexibility than traditional telecommunications.

No VoIP for Your Business? Why Not?

IT Toolbox

Take, for example, VoIP. Innovations in technology come quickly in today's market. This always-shifting landscape can be daunting at times, and navigating through the rapidly changing innovations is challenging. It can be difficult to wade through all the choices. Unfortunately, this could mean you're missing out on a few technology gems that could really work wonders for your company.

The Added Benefits of VoIP - What Can it Bring to Your Business?

IT Toolbox

Voice over Internet Protocol (VoIP). VoIP is an acronym for a different way ofIf you're in business, whether large or small, you're always on the prowl for ways to cut expenses and boost profits. When it's time to crunch the numbers, every penny matters. So, when the prospect of cutting your company's phone bill comes along, it is worth a serious look.

IBM warns of rising VoIP cyber-attacks

Network World

Cyber-attacks using the VoIP protocol Session Initiation Protocol (SIP) have been growing this year accounting for over 51% of the security event activity analyzed in the last 12 months, according to a report from IBM’s Security Intelligence group this week. In actual attacks on VoIP communications, we note various types of disruption.

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VoIP: What's the Latest Word?

IT Toolbox

VoIP. Think for a minute: Do you think of anyone who doesn't have a mobile phone? Chances are you can't. Our mobile phones are always with us, but that doesn't mean our phone service is always there. We've all experienced the "no service" on our screens or that call we've been waiting for dropping after the first 10 seconds. There is a better way to communicate.

3 Ways Mobile Apps Change VoIP/UC Choices for Businesses

IT Toolbox

Mobile devices have hugely influenced voice over IP (VoIP) and unified communications (UC) over the past few years. As mobile apps for VoIP and UC mature, in many cases they drive the solution that works best for many businesses. With maturity comes tighter and more seamless integration, better security, ease of use, and the incredible convenience benefits of aligning with fast-moving mobile technology.

Addressing the Top VoIP Implementation Challenges

IT Toolbox

VoIP adoption rates remain high in the enterprise, with Frost and Sullivan predicting a $9.35 Your communications tools play a critical role in the enterprise's business processes, but you have concerns about VoIP implementation challenges. Learn how to identify common VoIP deploymentbillion market by 2019.

6 Ways to Improve VoIP Call Quality

IT Toolbox

A VoIP system facilitates telephone calls over the Internet, which delivers increased functionality for business communications. Here are six steps you can take to maximize the VoIP call quality within your business. But the quality of audio achieved is subject to several variables, and just one wrong choice of hardware or software can result in a disappointing connection.

Protecting Your VoIP System from Security Threats

IT Toolbox

Breaches are common and can be a disaster for companies, and securing VoIP lines is no exception. Let's take a look at some of the common issues that arise with cloud-based phone systems and how you can protect your VoIP system from security threats. In today's technology-driven world, a major concern for many IT departments is securing confidential and important business data.

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Can you anticipate VoIP network issues?

IT Toolbox

As more businesses migrate and make the transition to VoIP, the pressing issues of network performance and reliability continue to rear their sometimes not-so-pretty heads. For example, as a business expands, will its unified communications network, in which VoIP often plays a key role, be able to hold up? One answer to is to introduce active monitoring of the network in order

How VoIP Will Revolutionize Your Business

IT Toolbox

Voice over Internet Protocol (VoIP) allows you to make phone calls over the internet instead of over a regular phone line. According to the Federal Communications Commission, you can use VoIP to call any mobile, long distance or international number. Because of this, VoIP is now on the cusp of becoming a huge business. In fact, according to Toolbox.com, many experts believe that, by 2020, "the global

How Businesses Can Successfully Implement VoIP Services

IT Toolbox

Voice over IP (VoIP) telephony services provide businesses with a host of benefits. VoIP implementation can take a bit of work, but as long as a business utilizes the following tips, the transition can be seamless. From lowered costs to increased security, the advantages over legacy phone systems are numerous. Of course, these benefits don't simply materialize overnight.

5 Ways to Boost VoIP Call Quality

IT Toolbox

Voice over IP (VoIP) is a terrific communications tool on which businesses increasingly rely to move their work forward, but especially for IT teams new to handling telephony in-house, it can be challenging to manage well at the outset. VoIP makes stronger demands on network quality than most other applications, and users tend to notice (and complain) right away if call quality slips.

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Answering Your Top 5 Questions about VoIP Telephone Systems

IT Toolbox

Voice over Internet Protocol (VoIP) telephone systems are becoming more popular for both home and business use. Find out if VoIP is right for you by reviewing these answers to the top five most commonly asked questions. How Does VoIP Work? For businesses, the advantages over traditional telephone systems include more features and flexibility, as well as lower cost.

How VoIP Can Streamline and Centralize Business Communications

IT Toolbox

VoIP is fast becoming the most popular communications solution for businesses looking to reduce costs, improve service and give their employees the tools required to run a modern, fast-paced business. VoIP addressesHere's something you may not know -- approximately 50 percent of a voice call is silence. That's call-time you are paying for on a conventional, or legacy, telephone system.

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UC companies prowling for the next hot VoIP acquisition

IT Toolbox

VoIP is an important piece in the overall UC puzzle, and VoIP companies are becoming increasingly tempting acquisition targets for fast-growing players in the UC space. The growth of unified communications (UC) throughout North America’s business infrastructure is leading some larger firms to take to the acquisitions trail in an effort to broaden their offering.

Why SMBs need to be Thinking about Hosted VoIP

IT Toolbox

There is a lot for decision-makers to understand about VoIP itself, just as there is for the hosted services model. Building on that, there is a lot to learn about the hosted VoIP opportunity, and from there, the bigger picture around Unified Communications and collaboration. I write regularly about all variations of this topic, as ongoing research keeps showing new things.

Be a Smooth Operator with VoIP Technology

IT Toolbox

Voice over Internet Protocol (VoIP) is a useful tool that helps companies manage voice information across the internet. This innovative software solution solves many of the problems that hinder productive telecommunication. In fact, the following benefits of this technology could help your business take its growth to the next level. Great Communication.

Context warns of VoIP wars at Black Hat USA

Computer Weekly

A lack of understanding of modern VoIP and unified communications security opens many service providers and businesses to cyber attack, a Context IS researcher warns at Black Hat USA

5 Data Integration Benefits of Hosted VoIP Service

IT Toolbox

Making the switch to hosted voice over IP telephony (VoIP) service can enable your organization to unlock crystal-clear business communications at a fraction of the cost of plain old telephone services (POTS). However, you'll also be in a position to unlock massive benefits to your internal productivity and customer satisfaction. The secret? Data integration, which is generally available as add-on

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3 Ways Cloud-Based VoIP/UC Changes the Reseller Business Model

IT Toolbox

The voice over IP (VoIP)/unified communications (UC) market has dozens of types of resellers. Progressive resellers started to sell hosted VoIP and UC about 10 years ago, which in itself requires a mindset change to recurring revenues fromTraditional interconnects and on-premises private branch exchange resellers have been around for years and continue to exist, but their profit model is changing.

How VoIP Impacts the way Businesses Think about UC

IT Toolbox

This series began by examining the evolution of telephony to VoIP, and as it progresses, I’ll explain how our thinking around this impacts how we adopt other technologies. blogs/voip-news/connecting-the-dots-from-uc-to-the-contact-center-74126 In this post, I’ll address the impact specifically on UC, and then will connect that to the contact center in the subsequent post.

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Why Haven't You Switched from PSTN to VoIP, Yet?

IT Toolbox

Switching to a new voice over IP (VoIP) system from a public switched telephone network (PSTN) can be difficult if you don’t know where to start. If you’re interested in making the change to a new VoIP system and are ready to get rid of old phone lines, there’s no better time to make it happen. VoIP helps all businesses save money as well as increase production and efficiency

Top 6 Questions You Should Ask a VoIP Provider

IT Toolbox

There are several questions you should ask a voice over IP (VoIP) service provider before you sign up for a plan that may not fit your business needs. Every question should provide enough information for you to decide on the VoIP provider that’s right forThese questions will help you avoid surprises that could affect the way you handle daily business or your satisfaction with the service.

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Bigger, Faster, Stronger: VoIP Outlook in 2017

IT Toolbox

Here's what to expect for VoIP in 2017 and beyond: 1. The increased need for security, speed and better communication is fueling the evolution of voice over Internet protocol services. Heightened Security Measures. Cyber-attacks and data breaches have all become too common. In fact, the past decade has seen more than

How communications firms use VoIP to build national status

IT Toolbox

One of the key trends we have been watching in the US VoIP market has been the efforts made by regionally-established communications players to expand their footprint as quickly as possible to a national scale. How do they do it? So far, by following one of two routes: Either slower via organic growth or more rapidly via alliances or acquisitions. Major geographic launch pads for aggressive expansion

Toshiba telecoms exit creates opportunities for VoIP firms

IT Toolbox

Searching for a replacement for a Toshiba phone system has become a big topic in the VoIP industry. Toshiba has announced that it will wind down its telecommunication systems division business, effective immediately. While the company says it is committing to support warranty and maintenance obligations, its customers are being encouraged to move to third party support. Many telecommunications

5 Ways to Get the Most Out of VoIP in Your Enterprise

IT Toolbox

VoIP has revolutionized communications and operations for millions of businesses around the globe. Cost effective, versatile and scalable, VoIP offers so many benefits to organizations looking to be more productive, explore new ways of working and keep tight control of their technology budget. However, did you know there is so much more to VoIP than low-cost calls and video conferencing