VoIP for a Connected Business

IT Toolbox

Voice over internet protocol (VoIP) has come a long way. The newest VoIP technology offers a full communication's system powerful enough for most any business, so if your business is still using "old school" landlines, you should definitely rethinkToday, this technology allows companies to connect their communication's systems and integrate their computing systems as well, for seamless transactions.

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4 New Trends in VoIP Technology

IT Toolbox

Voice over Internet Protocol (VoIP) is quickly becoming the de facto communication tool for businesses big and small. Available in a variety of formats, including hosted and cloud, VoIP can be tailored to suit the needs of almost any company. As VoIP becomes increasingly popular Likewise, as an internet-based technology, the cost advantage of having one phone and data provider is often significant.

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Should Your Business Switch to VoIP

IT Toolbox

s go over some of the benefits, which will help you decide whether you should switch to VoIP

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5 Ways to Combat VoIP Eavesdropping

IT Toolbox

Phone eavesdropping is back in the headlines, making it a good time to review options for guarding your voice over IP (VoIP) phone system. There’s a rich history to VoIP eavesdropping, including such attacks as Vomit, SIPtap, and Peskyspy. That history is only going to

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What Can VoIP Do for Your Business?

IT Toolbox

Voice over Internet Protocol, or VoIP as it's better known, allows computer users and enterprises to make and receive calls over the internet. A VoIP system is easy to set up because all that's needed is a decent internet connection, a computer, IP phones, PBX server software andThis technology has many benefits. Here are some of them. Easy to Install.

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5 Innovative VoIP Features That Could Benefit Your Business

IT Toolbox

VoIP (Voice over Internet Protocol) is a technology that has been around for some time, as mass market VoIP services were first launched in 2004. Basically, VoIP allows users to make and receive free voice calls over the Internet. More recently, providers have found increasingly innovative uses for VoIP technology that are helping businesses large and small to be more efficient, streamlining workflows

Back-Office Advantages of VoIP

IT Toolbox

VoIP has been commercially available for over 20 years. What continues to be a solid selling point for VoIP, but is not often stressed, are the benefits for back-office workers. These are the people who design, install, support and maintain information-technology environments. What are the benefits for them and how do they contribute to the efficiency of the business? Design

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5 Ways VoIP Can Increase Productivity

IT Toolbox

One often-overlooked way to increase productivity is to use the benefits of voice over IP (VoIP) telephony. Businesses of all sizes and types are consistently striving to increase profits. Companies can reach this goal in a variety of ways—reduce overhead spending and waste, increase workforce efficiency—but one reliable way is to increase productivity in the workplace.

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4 Tips for Securing Your VoIP Environment

IT Toolbox

Voice over IP (VoIP) can be a major boon to businesses. It’s cost-effective, provides flexibility for growth, and offers a variety of helpful features that boost productivity. As any IT professional knows, however, once you bring a critical business system into the digital sphere—and that is most certainly the case with any phone communications traveling over an IP network—security

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Achieving the Best VoIP UX

IT Toolbox

According to a Juniper Research report, there will be 1 billion voice over IP (VoIP) users by the end of 2017 , meaning that user experience (UX) must be part of the mix behind the success. It behooves enterprises of all sizes to make UX part of their VoIP requirements to ensure continued

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Social VoIP

IT Toolbox

Group Calls Come to Social VoIP. Facebook Messenger recently debuted a new feature that enables users to launch group VoIP audio calls from any group chat. Facebook initially rolled out VoIP calling back in 2013, and within a year they were able to boast that Messenger calls comprised 10 percent of all mobile VoIP calls being made around the globe.

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VoIP for 2018 and Beyond

IT Toolbox

VoIP is an acronym that anyone who uses the internet probably knows or will see before long. Voice over Internet Protocol (VoIP) is a technology that turns a broadband internet connection into a regular phone line. That means you can make voice calls over your internet connection.

Lessons for VoIP from online gaming communications

IT Toolbox

A sector of trailblazers in the usage of VoIP technology has been the online gaming community: Its demand has always been for an effective VoIP technology platform that can best serve the varied requirements of tens of millions of online video gamers globally. In terms of community interaction, video gamers have consistently pushed the frontiers of what is practically achievable with VoIP long before

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4 Benefits of VoIP and CRM Integration

IT Toolbox

Voice over Internet Protocol, commonly called VoIP, lets businesses make phone calls from the internet. Companies that integrate VoIP with customer relationship management software could reap further benefits It boosts portability, cuts costs -- 99.9 percent of users see a reduction in their phone expenses, according to one report -- and provides more flexibility than traditional telecommunications.

Addressing the Top VoIP Implementation Challenges

IT Toolbox

VoIP adoption rates remain high in the enterprise, with Frost and Sullivan predicting a $9.35 Your communications tools play a critical role in the enterprise's business processes, but you have concerns about VoIP implementation challenges. Learn how to identify common VoIP deploymentbillion market by 2019.

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Protecting Your VoIP System from Security Threats

IT Toolbox

Breaches are common and can be a disaster for companies, and securing VoIP lines is no exception. Let's take a look at some of the common issues that arise with cloud-based phone systems and how you can protect your VoIP system from security threats. In today's technology-driven world, a major concern for many IT departments is securing confidential and important business data.

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Insuring Your VoIP Network

IT Toolbox

Save $700 Billion with Incident Management-as-a-Service. The latest Digital Global Overview report from We Are Social and Hootsuite notes that there are over five billion unique mobile numbers and some 2.7 billion mobile social users. Over half the world’s population now uses the Internet, and digital communication and connectivity is changing the way

No VoIP for Your Business? Why Not?

IT Toolbox

Take, for example, VoIP. Innovations in technology come quickly in today's market. This always-shifting landscape can be daunting at times, and navigating through the rapidly changing innovations is challenging. It can be difficult to wade through all the choices. Unfortunately, this could mean you're missing out on a few technology gems that could really work wonders for your company.

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6 Ways to Improve VoIP Call Quality

IT Toolbox

A VoIP system facilitates telephone calls over the Internet, which delivers increased functionality for business communications. Here are six steps you can take to maximize the VoIP call quality within your business. But the quality of audio achieved is subject to several variables, and just one wrong choice of hardware or software can result in a disappointing connection.

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VoIP and the Future of the Service Desk

IT Toolbox

Voice over IP (VoIP) technology is part of the future of the corporate service desk as more of these platforms head to the cloud and the centralized call centers of old give way to more remote workers answering service desk calls. These platforms benefit from VoIP because of its efficiency and flexibility

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How VoIP Will Revolutionize Your Business

IT Toolbox

Voice over Internet Protocol (VoIP) allows you to make phone calls over the internet instead of over a regular phone line. According to the Federal Communications Commission, you can use VoIP to call any mobile, long distance or international number. Because of this, VoIP is now on the cusp of becoming a huge business. In fact, according to Toolbox.com, many experts believe that, by 2020, "the global

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3 Ways Mobile Apps Change VoIP/UC Choices for Businesses

IT Toolbox

Mobile devices have hugely influenced voice over IP (VoIP) and unified communications (UC) over the past few years. As mobile apps for VoIP and UC mature, in many cases they drive the solution that works best for many businesses. With maturity comes tighter and more seamless integration, better security, ease of use, and the incredible convenience benefits of aligning with fast-moving mobile technology.

Top 5 Benefits of VOIP Phones for Business

IT Toolbox

VOIP systems offer various benefits from cost reduction to better time management and higher productivity. Here is a brief discussion of the key benefits of acquiring VOIP telephone systems and accessories for your business. Business owners that want to use efficient and economical telecommunication solutions should consider Voice over Internet Protocol phone systems.

VoIP: What's the Latest Word?

IT Toolbox

VoIP. Think for a minute: Do you think of anyone who doesn't have a mobile phone? Chances are you can't. Our mobile phones are always with us, but that doesn't mean our phone service is always there. We've all experienced the "no service" on our screens or that call we've been waiting for dropping after the first 10 seconds. There is a better way to communicate.

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The Added Benefits of VoIP - What Can it Bring to Your Business?

IT Toolbox

Voice over Internet Protocol (VoIP). VoIP is an acronym for a different way ofIf you're in business, whether large or small, you're always on the prowl for ways to cut expenses and boost profits. When it's time to crunch the numbers, every penny matters. So, when the prospect of cutting your company's phone bill comes along, it is worth a serious look.

3 Causes for Poor VoIP Call Quality and How to Fix Them

IT Toolbox

Voice over IP (VoIP) can help businesses save money on phone services by using the Internet as its medium rather than traditional phone lines. However, cost savings aren’t the only reason many businesses have moved to VoIP. This technology makes setup as simple as plugging a VoIP phone into a network jack. Not only that, but the myriad apps available for mobile phones and computers make it

How Businesses Can Successfully Implement VoIP Services

IT Toolbox

Voice over IP (VoIP) telephony services provide businesses with a host of benefits. VoIP implementation can take a bit of work, but as long as a business utilizes the following tips, the transition can be seamless. From lowered costs to increased security, the advantages over legacy phone systems are numerous. Of course, these benefits don't simply materialize overnight.

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5 Ways to Boost VoIP Call Quality

IT Toolbox

Voice over IP (VoIP) is a terrific communications tool on which businesses increasingly rely to move their work forward, but especially for IT teams new to handling telephony in-house, it can be challenging to manage well at the outset. VoIP makes stronger demands on network quality than most other applications, and users tend to notice (and complain) right away if call quality slips.

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Answering Your Top 5 Questions about VoIP Telephone Systems

IT Toolbox

Voice over Internet Protocol (VoIP) telephone systems are becoming more popular for both home and business use. Find out if VoIP is right for you by reviewing these answers to the top five most commonly asked questions. How Does VoIP Work? For businesses, the advantages over traditional telephone systems include more features and flexibility, as well as lower cost.

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How VoIP Can Streamline and Centralize Business Communications

IT Toolbox

VoIP is fast becoming the most popular communications solution for businesses looking to reduce costs, improve service and give their employees the tools required to run a modern, fast-paced business. VoIP addressesHere's something you may not know -- approximately 50 percent of a voice call is silence. That's call-time you are paying for on a conventional, or legacy, telephone system.

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Can you anticipate VoIP network issues?

IT Toolbox

As more businesses migrate and make the transition to VoIP, the pressing issues of network performance and reliability continue to rear their sometimes not-so-pretty heads. For example, as a business expands, will its unified communications network, in which VoIP often plays a key role, be able to hold up? One answer to is to introduce active monitoring of the network in order

Context warns of VoIP wars at Black Hat USA

Computer Weekly

A lack of understanding of modern VoIP and unified communications security opens many service providers and businesses to cyber attack, a Context IS researcher warns at Black Hat USA

Why SMBs need to be Thinking about Hosted VoIP

IT Toolbox

There is a lot for decision-makers to understand about VoIP itself, just as there is for the hosted services model. Building on that, there is a lot to learn about the hosted VoIP opportunity, and from there, the bigger picture around Unified Communications and collaboration. I write regularly about all variations of this topic, as ongoing research keeps showing new things.