3 Benefits of VoIP for Customer Service

IT Toolbox

The global Voice over Internet Protocol (VoIP) services market is expected to swell to $140 billion by 2021 -- up from $83 billion in 2015. Mobile VoIP and

5 Ways to Combat VoIP Eavesdropping

IT Toolbox

Phone eavesdropping is back in the headlines, making it a good time to review options for guarding your voice over IP (VoIP) phone system. There’s a rich history to VoIP eavesdropping, including such attacks as Vomit, SIPtap, and Peskyspy. That history is only going to

VOIP 32

Trending Sources

VoIP: What's the Latest Word?

IT Toolbox

VoIP. Think for a minute: Do you think of anyone who doesn't have a mobile phone? Chances are you can't. Our mobile phones are always with us, but that doesn't mean our phone service is always there. We've all experienced the "no service" on our screens or that call we've been waiting for dropping after the first 10 seconds. There is a better way to communicate.

Achieving the Best VoIP UX

IT Toolbox

According to a Juniper Research report, there will be 1 billion voice over IP (VoIP) users by the end of 2017 , meaning that user experience (UX) must be part of the mix behind the success. It behooves enterprises of all sizes to make UX part of their VoIP requirements to ensure continued

6 Ways to Improve VoIP Call Quality

IT Toolbox

A VoIP system facilitates telephone calls over the Internet, which delivers increased functionality for business communications. Here are six steps you can take to maximize the VoIP call quality within your business. But the quality of audio achieved is subject to several variables, and just one wrong choice of hardware or software can result in a disappointing connection.

IBM warns of rising VoIP cyber-attacks

Network World

Cyber-attacks using the VoIP protocol Session Initiation Protocol (SIP) have been growing this year accounting for over 51% of the security event activity analyzed in the last 12 months, according to a report from IBM’s Security Intelligence group this week. In actual attacks on VoIP communications, we note various types of disruption.

VOIP 23

Addressing the Top VoIP Implementation Challenges

IT Toolbox

VoIP adoption rates remain high in the enterprise, with Frost and Sullivan predicting a $9.35 Your communications tools play a critical role in the enterprise's business processes, but you have concerns about VoIP implementation challenges. Learn how to identify common VoIP deploymentbillion market by 2019.

Protecting Your VoIP System from Security Threats

IT Toolbox

Breaches are common and can be a disaster for companies, and securing VoIP lines is no exception. Let's take a look at some of the common issues that arise with cloud-based phone systems and how you can protect your VoIP system from security threats. In today's technology-driven world, a major concern for many IT departments is securing confidential and important business data.

VOIP 30

3 Ways Cloud-Based VoIP/UC Changes the Reseller Business Model

IT Toolbox

The voice over IP (VoIP)/unified communications (UC) market has dozens of types of resellers. Progressive resellers started to sell hosted VoIP and UC about 10 years ago, which in itself requires a mindset change to recurring revenues fromTraditional interconnects and on-premises private branch exchange resellers have been around for years and continue to exist, but their profit model is changing.

How VoIP Will Revolutionize Your Business

IT Toolbox

Voice over Internet Protocol (VoIP) allows you to make phone calls over the internet instead of over a regular phone line. According to the Federal Communications Commission, you can use VoIP to call any mobile, long distance or international number. Because of this, VoIP is now on the cusp of becoming a huge business. In fact, according to Toolbox.com, many experts believe that, by 2020, "the global

How Businesses Can Successfully Implement VoIP Services

IT Toolbox

Voice over IP (VoIP) telephony services provide businesses with a host of benefits. VoIP implementation can take a bit of work, but as long as a business utilizes the following tips, the transition can be seamless. From lowered costs to increased security, the advantages over legacy phone systems are numerous. Of course, these benefits don't simply materialize overnight.

5 Ways to Boost VoIP Call Quality

IT Toolbox

Voice over IP (VoIP) is a terrific communications tool on which businesses increasingly rely to move their work forward, but especially for IT teams new to handling telephony in-house, it can be challenging to manage well at the outset. VoIP makes stronger demands on network quality than most other applications, and users tend to notice (and complain) right away if call quality slips.

VOIP 27

Answering Your Top 5 Questions about VoIP Telephone Systems

IT Toolbox

Voice over Internet Protocol (VoIP) telephone systems are becoming more popular for both home and business use. Find out if VoIP is right for you by reviewing these answers to the top five most commonly asked questions. How Does VoIP Work? For businesses, the advantages over traditional telephone systems include more features and flexibility, as well as lower cost.

How VoIP Can Streamline and Centralize Business Communications

IT Toolbox

VoIP is fast becoming the most popular communications solution for businesses looking to reduce costs, improve service and give their employees the tools required to run a modern, fast-paced business. VoIP addressesHere's something you may not know -- approximately 50 percent of a voice call is silence. That's call-time you are paying for on a conventional, or legacy, telephone system.

Tools 31

5 Data Integration Benefits of Hosted VoIP Service

IT Toolbox

Making the switch to hosted voice over IP telephony (VoIP) service can enable your organization to unlock crystal-clear business communications at a fraction of the cost of plain old telephone services (POTS). However, you'll also be in a position to unlock massive benefits to your internal productivity and customer satisfaction. The secret? Data integration, which is generally available as add-on

VOIP 25

Why SMBs need to be Thinking about Hosted VoIP

IT Toolbox

There is a lot for decision-makers to understand about VoIP itself, just as there is for the hosted services model. Building on that, there is a lot to learn about the hosted VoIP opportunity, and from there, the bigger picture around Unified Communications and collaboration. I write regularly about all variations of this topic, as ongoing research keeps showing new things.

Be a Smooth Operator with VoIP Technology

IT Toolbox

Voice over Internet Protocol (VoIP) is a useful tool that helps companies manage voice information across the internet. This innovative software solution solves many of the problems that hinder productive telecommunication. In fact, the following benefits of this technology could help your business take its growth to the next level. Great Communication.

Context warns of VoIP wars at Black Hat USA

Computer Weekly

A lack of understanding of modern VoIP and unified communications security opens many service providers and businesses to cyber attack, a Context IS researcher warns at Black Hat USA

How VoIP Impacts the way Businesses Think about UC

IT Toolbox

This series began by examining the evolution of telephony to VoIP, and as it progresses, I’ll explain how our thinking around this impacts how we adopt other technologies. blogs/voip-news/connecting-the-dots-from-uc-to-the-contact-center-74126 In this post, I’ll address the impact specifically on UC, and then will connect that to the contact center in the subsequent post.

VOIP 27

Why Haven't You Switched from PSTN to VoIP, Yet?

IT Toolbox

Switching to a new voice over IP (VoIP) system from a public switched telephone network (PSTN) can be difficult if you don’t know where to start. If you’re interested in making the change to a new VoIP system and are ready to get rid of old phone lines, there’s no better time to make it happen. VoIP helps all businesses save money as well as increase production and efficiency

Bigger, Faster, Stronger: VoIP Outlook in 2017

IT Toolbox

Here's what to expect for VoIP in 2017 and beyond: 1. The increased need for security, speed and better communication is fueling the evolution of voice over Internet protocol services. Heightened Security Measures. Cyber-attacks and data breaches have all become too common. In fact, the past decade has seen more than

Top 6 Questions You Should Ask a VoIP Provider

IT Toolbox

There are several questions you should ask a voice over IP (VoIP) service provider before you sign up for a plan that may not fit your business needs. Every question should provide enough information for you to decide on the VoIP provider that’s right forThese questions will help you avoid surprises that could affect the way you handle daily business or your satisfaction with the service.

VOIP 21

Toshiba telecoms exit creates opportunities for VoIP firms

IT Toolbox

Searching for a replacement for a Toshiba phone system has become a big topic in the VoIP industry. Toshiba has announced that it will wind down its telecommunication systems division business, effective immediately. While the company says it is committing to support warranty and maintenance obligations, its customers are being encouraged to move to third party support. Many telecommunications

5 Ways to Get the Most Out of VoIP in Your Enterprise

IT Toolbox

VoIP has revolutionized communications and operations for millions of businesses around the globe. Cost effective, versatile and scalable, VoIP offers so many benefits to organizations looking to be more productive, explore new ways of working and keep tight control of their technology budget. However, did you know there is so much more to VoIP than low-cost calls and video conferencing

Two More Reasons Why SMBs Should Be Using Hosted VoIP

IT Toolbox

My last post kicked off a new series examining factors SMBs should consider when making the case for cloud-based VoIP. This is part of a broader analysis being covered in my latest Ziff Davis webinar, and it continues here. In most cases, when considering the hosted

5 VoIP Trends That Will Render Business Landlines Obsolete

IT Toolbox

Voice over Internet Protocol, or VoIP, is increasing in popularity as businesses realize the convenience and potential cost savings over traditional landline services. The increased demand is creating trends that will force rapid improvement in available technologies, making VoIP the new standard in voice communications.

Can You Hear Me Now? Identifying VoIP Call Quality Problems

IT Toolbox

Many businesses switch seamlessly from landlines to Voice over Internet Protocol (VoIP), but you may find that your employees are experiencing some call quality problems after you've swapped services. Before you call your VoIP provider for troubleshooting experience, try to identify exactly what type of call problems your business is having.

5 VoIP Features That Increase Customer Satisfaction

IT Toolbox

Success in business is heavily reliant on providing great customer service. Even the slightest edge over your competitors in this regard can be the key to growth and continuing success. Ensuring both your existing and prospective customers have their telephone queries dealt with efficiently is crucial, and the highly competitive nature of modern business demands a lot more than simply

VOIP 23

5 Ways You Can Protect Your VoIP System against Attack

IT Toolbox

Modern businesses are switching to voice over IP (VoIP) solutions because they’re a cost-effective alternative to the plain old telephone system (POTS). VoIP solutions are also powerful tools to use in the cloud. The cloud comes with its own unique set of security risks, so some business owners have elected to stay with POTS because they don’t want to have to worry about cloud security

Tools 19

VoIP wholesaler offers intermediaries and end-users easier service management

IT Toolbox

VoIP Innovations, a Pittsburgh-based wholesale VoIP carrier, has created a brandable end-user portal to provide more control over the management of VoIP services for resellers, internet telephony providers and their end-users. The End User Portal aims to enable users to order direct inward dialing numbers, update their caller ID, or alter E911 emergency location information on their own.

5 Ways to Address VoIP Call Quality Issues

IT Toolbox

You have a VoIP call quality problem. Companies switching from legacy PBX systems to modern VoIP technology sometimes overlook the changes needed to optimize voice and video quality. How many times do you walk to someone's office because you can't understand what they're saying on the phone? Do your customers get frustrated and hang up when they call for assistance?

Video 19

Mobile VoIP market: Growing at 28%+ a year until 2020

IT Toolbox

Average annual growth in the global mobile VoIP market forecasts at 28.5% Mobile VoIP offers customers the ability to make IP calls over mobile 3G and LTE networks, as well as fixed connections such as wireless hotspots and WiFi. between 2016 and 2020, according to new research. The forecast by Technavio is partly based on an increase in service revenues from both enterprise and individual

Local internet VoIP support goes under the scope

IT Toolbox

VoIP services rely heavily on the relative speed of an internet service provider – poor bandwidth can swiftly translate into jitter and/or unstable calls. For businesses, this can quickly lead to lost customers or being saddled with a VoIP system incapable of working properly with available bandwidth. Voiptoners has launched a free tool that enables firms to test the performance