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5 questions CIOs must ask after Southwest Airlines’ failure

CIO Business Intelligence

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airlines 136
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Strategic positioning in the flow economy: 3 action steps

Trends in the Living Networks

Walk into a youth hostel or budget hotel in any exotic country around the world, and you’re more than likely to see someone reading a guidebook from Lonely Planet, the dominant global brand in budget travel. American Airlines was a very early leader in redefining its participation in the emerging information flows in the economy.