Customer Service Trouble: Changing Flights on Continental - Social.
Social, Agile and Transformation
NOVEMBER 18, 2008
Folks, thats exactly what I saw last Thursday night when I flied from Newark to Charlotte on Continental Airlines. I think the worst part is that as a company Continental probably doesnt realise how bad of an impact their unorganised and chaotic self is having on their customers. Queue Web 2.0, agile software development. (56).
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