article thumbnail

ChatGPT, the rise of generative AI

CIO Business Intelligence

ChatGPT was trained with 175 billion parameters; for comparison, GPT-2 was 1.5B (2019), Google’s LaMBDA was 137B (2021), and Google’s BERT was 0.3B (2018). Enterprise applications of conversational AI today leverage responses from either a set of curated answers or results generated from searching a named information resource.

article thumbnail

Toyota transforms IT service desk with gen AI

CIO Business Intelligence

By way of example, Ballard notes that in the past, he’d spend a lot of time digging around in various enterprise systems trying to figure out how many outstanding approvals he had to deal with. On average, AgentAsk is offsetting the work of about 25 level-one service technicians each week, Ballard says.