article thumbnail

Google’s AI lets users search language-agnostic knowledge bases in their native tongue

Venture Beast

Google researchers developed an AI model that can link entities in 104 languages to entries in language-agnostic knowledge bases. AI Big Data Business Dev ai artificial intelligence category-/News entities Google knowledge base machine learning

article thumbnail

Creating Knowledge-based CRM initiatives

Trends in the Living Networks

Over the last few years I have spent less time on these issues as I've broadened my scope to look at the future of business, however much of my earlier career was in financial services, working at Merrill Lynch and Thomson Financial, and my focus was for a number of years on high-value client relationships, best expressed in my book Developing Knowledge-Based Client Relationships. Click on the image to download Knowledge-based CRM Framework.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

However this also ties back to the themes of my first book on Developing Knowledge-Based Client Relationships , which I applied to customer relationships in Chapter 4 of my book Living Networks , illustrated by this diagram taken from the book on the left. However this requires trust in how that personal knowledge will be used. The value to users of true knowledge-based context-aware assistants will be massive, but they will only get there by truly earning our trust.

article thumbnail

Ensuring Data Security in a Cloud Based Knowledge Base

Dataconomy

Cloud computing is quickly becoming popular and the number of cloud based applications is increasing with the passage of each day. One of these is the cloud based knowledge base. A knowledge base is a digital resource that contains data as well as the rules for sharing and updating information. The post Ensuring Data Security in a Cloud Based Knowledge Base appeared first on Dataconomy.

article thumbnail

Report: 57% of consumers are tired of password authentication questions

Venture Beast

AI security strategies Security category-/Computers & Electronics/Computer Security knowledge-based authentication password hygiene password security passwords reports

article thumbnail

Keynote at Cisco Insight 2010: Innovation beyond boundaries and the role of knowledge-based relationships

Trends in the Living Networks

While I spent much of my presentation looking at some of the more interesting implications of a hyperconnected world, suitable for an audience well used to these ideas, I also explored the critical role of knowledge-based relationships in effectively innovating beyond boundaries. However the danger is that the shift to commoditized, price-based relationships takes away from the energy put into relationships based on trust and deep mutual knowledge.

article thumbnail

The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base

Dataconomy

The post The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base appeared first on Dataconomy. Are you struggling to keep up with the increasing volume of support tickets clogging mailboxes and ticketing tools? Do you find yourself juggling with truckloads of manuals, flowcharts and other documentation at your organization? Don’t worry, you are not alone. Most organizations give utmost importance to streamlining their customer support.

article thumbnail

Supporting Self-Service Adoption with the Right ITSM Tool

Information Week

Use these tips to find the right ITSM tool and build your portal and knowledge base Self-service can relieve the pressure on your busy IT help desk.

article thumbnail

The Building Blocks of Cybersecurity: A Particular Set of Skills

Association of Information Technology Professional

A recent CompTIA research study revealed the cybersecurity skills IT pros need to build their knowledge base and careers

article thumbnail

How Knowledge-Centered Service Can Transform Your ITSM

Information Week

Knowledge-Centered Service can help build up your knowledge base and drive self-service -- saving time and resources, while lowering IT ticket and call volumes

article thumbnail

Meet Logseq, an open-source knowledge management system that ‘stores data like a brain’

Venture Beast

Logseq is pitching a privacy-focused open-source platform that helps people manage and collaborate around their knowledge bases. Read More.

article thumbnail

Chapter 6: Implementing key client programs - Trends in the Living Networks

Trends in the Living Networks

in the enterprise is far more than just talk » Chapter 6: Implementing key client programs Ross Dawson, March 21, 2007 3:46 AM US PT I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

article thumbnail

Confluence: The smart person's guide

Tech Republic Data Center

You should consider adding Confluence to the suite to make collaboration and building a knowledge base simple Does your office run Atlassian software?

article thumbnail

5 Tips to Supercharge Your Jira Service Desk

IT Toolbox

How to make the help desk platform's knowledge base, incident management, and service channels work for your business

article thumbnail

Decentralized identity data through blockchain technology

Dataconomy

Although this method mitigates the common security breaches caused by knowledge-based authentication, it also comes with a host of potential problems.

article thumbnail

Seven MegaTrends of Professional Services - Build strategic transparency - Trends in the Living Networks

Trends in the Living Networks

They gain comfort from being able to see what is going on, the understand the value being created, they feel they are participating in what is created, you gain deeper knowledge of the client and what they want, you build stronger relationships, and you demonstrate how you are different from competitors, all of which begin to create client lock-in. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

Trends 60
article thumbnail

Forge.ai: Fueling Machine Intelligence

CTOvision

It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information. For a video overview of their approach see: From their website: Our technology is designed to process […]. Artificial Intelligence Companies

article thumbnail

New Windows 11 security feature requires a clean install

TechSpot

When enabled, Smart App Control uses AI and Microsoft's cloud knowledge base to check every app that runs, blocking anything unsigned, unfamiliar, or known to be malicious.

article thumbnail

The Total Economic Impact™ Of Slack For Service Teams

Tech Republic

Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact for organisations that use Slack for their service teams. However, companies struggled to bridge the gap between. The post The Total Economic Impact™ Of Slack For Service Teams appeared first on TechRepublic.

article thumbnail

Want to Take Your K12 Classroom to the Next Level? Add an eBook Software to Your Toolkit

Kitaboo

Access to these reference materials can help students add value to their knowledge base. Knowing how to learn the most from those around you, while also knowing how to share knowledge in a productive way is a crucial life lesson.

eBook 52
article thumbnail

Managing Service Request Content using the Oracle Sales Cloud API

IT Toolbox

Oracle Sales Cloud can record the specific messages, message attachments, and knowledge base references that are associated to a specific service request. One of the great benefits of CRM integration is that you can automatically make the series of intricate communications related to service history visible to sales people

Oracle 101
article thumbnail

ERP for Excellent Healthcare

IT Toolbox

In fact, hospitals wouldn't be able to run efficiently without a knowledge-based IT system such as ERP in place. Today's healthcare professionals rely on integrated software solutions like Enterprise Resource Planning (ERP) because they help them to deliver better service to their patients. Doctors and nurses do an amazing job looking after their patients, but even highly educated, talented people

article thumbnail

SCORM – Why does it matter and why do you need it?

Kitaboo on EdTech

However, online training content cannot exist in silos; rather it has to work in synchrony with the learning management system, desktop storage, and knowledge bases. You can now deliver personalized training based on their unique learning lifecycle. . Imagine this situation.

Course 52
article thumbnail

SCORM: What is it? A Complete Study

Kitaboo on EdTech

You also want to ensure that the content is consumed efficiently and adds significant value to the consumer’s knowledge base. All eLearning material is shareable content that is shared virtually to share knowledge and information.

Study 52
article thumbnail

The future of professional services in data, platforms, and ecosystems

Trends in the Living Networks

Knowledge-based relationships. For these kinds of relationships to work they must be true partnerships, ‘ knowledge-based relationships ’ built on the trust that enables data sharing and deep collaboration to correlate it with value creation.

Trends 78
article thumbnail

How to shift to intent-driven automation

TM Forum

The idea of intent-based networking has been kicking around the telecoms industry since at least 2017. such as how to incorporate resources and interfaces that are outside the intent-based components of the system.

How To 130
article thumbnail

Types of Assessment Techniques in KITABOO

Kitaboo

However, today, in the digital learning environment, there are a variety of assessment techniques to test the learner’s knowledge and also keep them engaged in the learning process. were used even in a paper-based assessment model.

article thumbnail

eTextbooks: Reasons Students Prefer Digital Reading Experience

Kitaboo

84% of Students Believe Digital Reading will Enhance Knowledge. The curiosity to gain more knowledge makes them go beyond the limits of print textbooks and explore digital learning aids. . The digital reading experience is fundamentally different from that of reading print material.

article thumbnail

Pre-K Learning: Enhancing Education with Digital Technology

Kitaboo on EdTech

Children who received high-quality, practical knowledge-based learning in their formative years are less likely to fail in high-school. This type of coordination is usually found in game-based or video-based pre-k learning applications. When reading online – e-books, videos, stories, or picture-based learning – children improve their language skills. Using technology in pre-k learning delivers knowledge in an enjoyable and fun way.

article thumbnail

5 ways to Boost Training ROI with Evaluation Tools

Kitaboo

Continuous training and development help in expanding the knowledge-base of existing employees. The end-goal of a training session remains incomplete without the knowledge of whether we are achieving that goal or not. How successful was the training in improving the knowledge of employees? Assess this knowledge in a practical environment. Were the trainees able to improve their abilities and increase their performance based on the training?

article thumbnail

1&1 contracts Rakuten for German 5G Open RAN network

TM Forum

based virtual and Open RAN company. “RCP is it is not only a set of cloud native network building blocks, but access to a knowledge base of what Rakuten have already achieved in Japan, that aspect of the proposition can’t be underestimated.

Network 130
article thumbnail

Benefits of STEM Education and Publishing

Kitaboo on EdTech

STEM—science, technology, engineering, and mathematics—is a curriculum based on these four ideas. Instead of segregating these four disciplines in separate and discrete subjects, STEM interlinks them together into a cohesive learning paradigm, which is based on real-world applications. To succeed in this new information-based and highly technological society, students need to develop their capabilities in STEM to levels much beyond what was considered acceptable in the past.”

article thumbnail

How humans and AI will collaborate to be at the center of our relationships

Trends in the Living Networks

Assistants become more valuable as they learn more about us, in building a true ‘knowledge-based’ relationship. However this requires trust in how that personal knowledge will be used. Who will own our relationships?

Trends 78
article thumbnail

Making File URLs Work Again in Firefox

Scott Lowe

file will vary from OS to OS; see this MozillaZine Knowledge Base entry for more details. If you’re a fan of Markdown-based presentations displayed using your browser, they should work again. At some point in the last year or so—I don’t know exactly when it happened— Firefox , along with most of the other major browsers, stopped working with file:// URLs.

article thumbnail

The future of high-value relationships

Trends in the Living Networks

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.

Trends 96
article thumbnail

Free chapters to four books on the future of relationships, networks, organizations and work

Trends in the Living Networks

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. Here are a few thoughts on each book in the context of the others, with links to the resources: Developing Knowledge-Based Client Relationships.

Trends 61
article thumbnail

Knowledgebase for WordPress with Analytics

Galido

Website owners can easily track the performance of your knowledge base, making the necessary changes to articles that need improvement. Optionally can display page content on knowledge base page. Knowledgebases are a dime a dozen, but functionality is not always rich. Wordpress is the most popular content management system in the world, and because of that, there is a large need for knowledgebases, for companies and websites that require them.

article thumbnail

4 Methods for Improving Customer Experience

Galido

If you’re not quite sure which system is the best fit for your needs, Better Buys is a knowledge base for software and features a comprehensive CRM buyer’s guide. Information Technology Blog - - 4 Methods for Improving Customer Experience - Information Technology Blog.

article thumbnail

Announcing my new book Thriving on Overload!

Trends in the Living Networks

After writing Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds I got caught up in an over-ambitious set of ventures and then a period as co-founder and CEO of a new startup group as well as life transitions.

Trends 78
article thumbnail

Value based pricing is at the heart of the future of professional services

Trends in the Living Networks

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent by professionals. Value-based pricing is not always the best approach.

Trends 97
article thumbnail

Will financial advice be delivered primarily through Netflix-like subscription platforms?

Trends in the Living Networks

Of course the 80% of “new” wealth management clients will on average be less affluent than the industry’s current client base. As I have often noted, the end-game of AI-based assistants is indeed a winner-win-all market.

article thumbnail

Testing times: testingRTC is the smart, synchronized, real-world scenario WebRTC testing solution for the times we live in.

Spearline

Cloud 9 testingRTC is a cloud-based WebRTC testing solution that doesn’t require any installation and is extremely fast and easy to use. Other testing solutions lack the specific, expert knowledge and feature-set needed to run advanced WebRTC testing procedures.

article thumbnail

Is It a Virus or Nagware?

SecureWorld News

In fact, there are so many types of malware— from logic bombs to ransomware—that the definitions and classifications are mind-bogglingly complex and often overlap based on a threat actor's intent. For vendors like Apple, their Knowledge Base can help you eradicate the nagware: [link].

Backup 82