The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base


The post The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base appeared first on Dataconomy. Are you struggling to keep up with the increasing volume of support tickets clogging mailboxes and ticketing tools?

How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

However this also ties back to the themes of my first book on Developing Knowledge-Based Client Relationships , which I applied to customer relationships in Chapter 4 of my book Living Networks , illustrated by this diagram taken from the book on the left.

Creating Knowledge-based CRM initiatives

Trends in the Living Networks

To help explain some of the key drivers of CRM programs from a "knowledge-based" perspective, I have created a Knowledge-Based CRM Framework which I will use in the executive program in KL. Click on the image to download Knowledge-based CRM Framework.

Keynote at Cisco Insight 2010: Innovation beyond boundaries and the role of knowledge-based relationships

Trends in the Living Networks

While I spent much of my presentation looking at some of the more interesting implications of a hyperconnected world, suitable for an audience well used to these ideas, I also explored the critical role of knowledge-based relationships in effectively innovating beyond boundaries. Fueling Machine Intelligence


It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information.

5 Tips to Supercharge Your Jira Service Desk

IT Toolbox

How to make the help desk platform's knowledge base, incident management, and service channels work for your business

Chapter 6: Implementing key client programs - Trends in the Living Networks

Trends in the Living Networks

in the enterprise is far more than just talk » Chapter 6: Implementing key client programs Ross Dawson, March 21, 2007 3:46 AM US PT I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book.

Media 52

Seven MegaTrends of Professional Services - Build strategic transparency - Trends in the Living Networks

Trends in the Living Networks

Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads).

Media 52

Managing Service Request Content using the Oracle Sales Cloud API

IT Toolbox

Oracle Sales Cloud can record the specific messages, message attachments, and knowledge base references that are associated to a specific service request. One of the great benefits of CRM integration is that you can automatically make the series of intricate communications related to service history visible to sales people

Oracle 109

ERP for Excellent Healthcare

IT Toolbox

In fact, hospitals wouldn't be able to run efficiently without a knowledge-based IT system such as ERP in place. Today's healthcare professionals rely on integrated software solutions like Enterprise Resource Planning (ERP) because they help them to deliver better service to their patients. Doctors and nurses do an amazing job looking after their patients, but even highly educated, talented people

3 Key Benefits of Integrating Azure Bots with Back-end Systems

Perficient - Digital Transformation

Today, we’ll discuss how these tools provide an integrated environment that seamlessly connects your existing knowledge bases and back-end platforms to your end users – and why that matters.

Employee Training Metrics: 7 Ways HR Experts Use Them

Kitaboo Blog

Metrics are a standard of measurement which is used to assess the performance of your employees based on what they have learned and their ability to apply it skillfully. Based on this information, you can make modifications to the existing training module.

Microsoft Releases Security Advisory 2896666

IT Pros Rock!

While we are actively working to develop a security update to address this issue, we encourage our customers concerned with the risk associated with this vulnerability, to deploy the following Fix it from the advisory: Apply the Microsoft Fix it solution, "Disable the TIFF Codec" that prevents exploitation of the issue See Microsoft Knowledge Base Article 2896666 to use the automated Microsoft Fix it solution to enable this workaround.

3 Ways to Leverage Azure Self-Service Bots in Your Organization

Perficient - Digital Transformation

Put simply, the Azure Bot Framework and Bot Service provides an integrated environment that seamlessly connects your existing knowledge bases and back-end platforms to your end users. Today’s workforce is highly mobile, technology savvy and resourceful. It is more critical than ever to provide employees with real-time assistance and support that offers a positive employee experience.

Digital Transformation Asset Management

Cloud Musings

Through the use of predictive analytics, it can also provide insight-based recommendations that help in the prioritization of changes according to their expected level of impact. Today’s businesses run in the virtual world.

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Why the Internet of Things is also Industry 4.0

The Investing Edge

Robert Bosch is a German-based global leader in brake and automotive technology that has established a 500-person subsidiary, Bosch Connected Devices and Solutions, to develop sensors and actuators for the Internet of Things (“IoT”).

The New Book “100 IT Charm” Introduction: Chapter 2 IT as an Information Broker

Future of CIO

The intrinsic value of information management is to turn the most invaluable information and knowledge assets into corporately owned assets and improve decision effectiveness.

Free chapters to four books on the future of relationships, networks, organizations and work

Trends in the Living Networks

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes.

Microsoft Releases Security Advisory 2887505

IT Pros Rock!

While we are actively working to develop a security update to address this issue, we encourage Internet Explorer customers concerned with the risk associated with this vulnerability, to deploy the following workarounds and mitigations from the advisory: Apply the Microsoft Fix it solution, "CVE-2013-3893 MSHTML Shim Workaround," that prevents exploitation of this issue See Microsoft Knowledge Base Article 2887505 to use the automated Microsoft Fix it solution to enable or disable this workaround.

Cloud4Good: Building an Inclusive Chat Bot for Athletes with Disabilities


The viaSport bot leverages the Knowledge Base design pattern, where in this case the knowledge base is the database of resources curated by viaSport.

Six Trends Moving the Needle in Customer Care: Omnichannel

Perficient - Digital Transformation

For example, skills-based routing allows service agents to immediately see available specialists on various channels (phone, chat, social, etc.). When the transfer is made, the specialist has all the background information, and with a quick search of the knowledge base can greet the customer with helpful information. Consumers are digitally savvy, well informed, and more demanding than ever.

Turnaround CIO

A CIO's Voice

Make sure the knowledge is there is to support the organization. Review the knowledge base of the help desk to see where there are the opportunities. “IT is broken, and it needs fixing…”. So you want to be a turnaround CIO? You want to go into an enterprise and turn around performance and create a sharp improvement in delivered value from IS. Turnaround CIOs require deep IT experience and the ability to come into a chaotic situation and make things work.

Knowledgebase for WordPress with Analytics


Website owners can easily track the performance of your knowledge base, making the necessary changes to articles that need improvement. Optionally can display page content on knowledge base page. Knowledgebases are a dime a dozen, but functionality is not always rich.

The Cause and Effect of Misinterpretation

Future of CIO

Misinterpretation is also caused by perception gaps: Because people have a different knowledge base and cognitive understanding to articulate things.

The future of high-value relationships

Trends in the Living Networks

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.

Attack Discovery Software for Telecom Companies


Security experts update the PT Telecom Attack Discovery knowledge base with new attack patterns around the clock. Information Technology Blog - - Attack Discovery Software for Telecom Companies - Information Technology Blog.

Practicing Meticulous Leadership at the Board Level

Future of CIO

Now, we are slowly but steadily moving to the digital economy with an abundance of knowledge and continuous disruption. Digital board directors play the critical role in overseeing strategies and monitoring business performance.

Collaborating in a shared service management environment


News items and the knowledge base. The category filter works based on the selected category and/or subcategory. The operator filter works based on the operator, manager or contact field. The processes for IT, facilities and human resources (HR) are broadly similar and do overlap, such as with commencement and exit procedures, and can easily be brought together in a single tool to manage.

Tools 156

A Roadmap for Building Trust With Wealth Management Clients

Perficient - Digital Transformation

Find the “tribal knowledge” describing what actually happens and what training or procedure documents don’t cover. Wealth management firms are at the dawn of this journey.

Everything You Know About eAuthentication is wrong!


The base document SP 800-63-3 is the third iteration of this special publication, and has been renamed to: Digital Authentication Guideline. The base document is followed by three separate documents. Nathaniel Crocker.

Knowledge is the Power, Is your Knowledge Management System Powerful?

Future of CIO

Data, information, knowledge, and wisdom are the different stages of the information lifecycle that organizations need to manage more effectively and improve its business capability and maturity. Knowledge is the power, is your knowledge management system powerful enough?


Chuck's Blog - EMC

When evaluating any new EVO:RAIL-based offering, the key question becomes — what’s unique ?  After   After all, the base hardware/software is specified to be near-identical across different partner offerings.

How to Avoid these “Mismanagement” Pitfalls

Future of CIO

Traditional management approaches based on command and control style and overly rigid hierarchy have some critical defects for leading organizations up to the next level of business maturity. The mind can play tricks on you based on unconscious bias, conventional wisdom, or past experience.

Three Aspects of Running Highly innovative Organization

Future of CIO

With the exponential growth of information and knowledge only clicks away, digital organizations depend more heavily on their technological knowledge and market capabilities to develop and commercialize innovations.

Omphaloskepsis and the December 2013 Security Update Release

IT Pros Rock!

For more information about this update, including download links, see Microsoft Knowledge Base Article 2907997. There are times when we get too close to a topic. We familiarize ourselves with every aspect and nuance, but fail to recognize not everyone else has done the same.