How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

However this also ties back to the themes of my first book on Developing Knowledge-Based Client Relationships , which I applied to customer relationships in Chapter 4 of my book Living Networks , illustrated by this diagram taken from the book on the left.

Creating Knowledge-based CRM initiatives

Trends in the Living Networks

To help explain some of the key drivers of CRM programs from a "knowledge-based" perspective, I have created a Knowledge-Based CRM Framework which I will use in the executive program in KL. Click on the image to download Knowledge-based CRM Framework.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base


The post The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base appeared first on Dataconomy. Are you struggling to keep up with the increasing volume of support tickets clogging mailboxes and ticketing tools?

Keynote at Cisco Insight 2010: Innovation beyond boundaries and the role of knowledge-based relationships

Trends in the Living Networks

While I spent much of my presentation looking at some of the more interesting implications of a hyperconnected world, suitable for an audience well used to these ideas, I also explored the critical role of knowledge-based relationships in effectively innovating beyond boundaries.

Chapter 6: Implementing key client programs - Trends in the Living Networks

Trends in the Living Networks

in the enterprise is far more than just talk » Chapter 6: Implementing key client programs Ross Dawson, March 21, 2007 3:46 AM US PT I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book.

5 Tips to Supercharge Your Jira Service Desk

IT Toolbox

How to make the help desk platform's knowledge base, incident management, and service channels work for your business Fueling Machine Intelligence


It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information.

Confluence: The smart person's guide

Tech Republic Data Center

You should consider adding Confluence to the suite to make collaboration and building a knowledge base simple Does your office run Atlassian software?

Machine learning operations don’t belong with cloudops

David Linthicum

This caused the knowledge models in the machine learning systems to train with bad data and required that the new information in the knowledge base be removed and the models rebuilt.

Managing Service Request Content using the Oracle Sales Cloud API

IT Toolbox

Oracle Sales Cloud can record the specific messages, message attachments, and knowledge base references that are associated to a specific service request. One of the great benefits of CRM integration is that you can automatically make the series of intricate communications related to service history visible to sales people

Oracle 109

ERP for Excellent Healthcare

IT Toolbox

In fact, hospitals wouldn't be able to run efficiently without a knowledge-based IT system such as ERP in place. Today's healthcare professionals rely on integrated software solutions like Enterprise Resource Planning (ERP) because they help them to deliver better service to their patients. Doctors and nurses do an amazing job looking after their patients, but even highly educated, talented people

Wanted: More types of machine learning

David Linthicum

Now that public cloud computing has made it cheap, I’m seeing all types of cloud-based applications applying this technology effectively. Supervised learning means we have to train the knowledge base directly, providing labels for data, such as an image being a person, animal, or plant. You’ll need to provide some sort of signal to the knowledge engine that associates good behaviors with a positive flag and bad behaviors with a negative one.

5 ways to Boost Training ROI with Evaluation Tools


Continuous training and development help in expanding the knowledge-base of existing employees. The end-goal of a training session remains incomplete without the knowledge of whether we are achieving that goal or not. Assess this knowledge in a practical environment.

Benefits of STEM Education and Publishing


STEM—science, technology, engineering, and mathematics—is a curriculum based on these four ideas. Instead of segregating these four disciplines in separate and discrete subjects, STEM interlinks them together into a cohesive learning paradigm, which is based on real-world applications.

Pre-K Learning: Enhancing Education with Digital Technology


Children who received high-quality, practical knowledge-based learning in their formative years are less likely to fail in high-school. This type of coordination is usually found in game-based or video-based pre-k learning applications. When reading online – e-books, videos, stories, or picture-based learning – children improve their language skills. Using technology in pre-k learning delivers knowledge in an enjoyable and fun way.

3 Key Benefits of Integrating Azure Bots with Back-end Systems

Perficient - Digital Transformation

Today, we’ll discuss how these tools provide an integrated environment that seamlessly connects your existing knowledge bases and back-end platforms to your end users – and why that matters.

Will financial advice be delivered primarily through Netflix-like subscription platforms?

Trends in the Living Networks

Of course the 80% of “new” wealth management clients will on average be less affluent than the industry’s current client base. As I have often noted, the end-game of AI-based assistants is indeed a winner-win-all market.

Microsoft Releases Security Advisory 2896666

IT Pros Rock!

While we are actively working to develop a security update to address this issue, we encourage our customers concerned with the risk associated with this vulnerability, to deploy the following Fix it from the advisory: Apply the Microsoft Fix it solution, "Disable the TIFF Codec" that prevents exploitation of the issue See Microsoft Knowledge Base Article 2896666 to use the automated Microsoft Fix it solution to enable this workaround.

Free chapters to four books on the future of relationships, networks, organizations and work

Trends in the Living Networks

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes.

Employee Training Metrics: 7 Ways HR Experts Use Them

Kitaboo Blog

Metrics are a standard of measurement which is used to assess the performance of your employees based on what they have learned and their ability to apply it skillfully. Based on this information, you can make modifications to the existing training module.

Why the Internet of Things is also Industry 4.0

The Investing Edge

Robert Bosch is a German-based global leader in brake and automotive technology that has established a 500-person subsidiary, Bosch Connected Devices and Solutions, to develop sensors and actuators for the Internet of Things (“IoT”).

Microsoft Releases Security Advisory 2887505

IT Pros Rock!

While we are actively working to develop a security update to address this issue, we encourage Internet Explorer customers concerned with the risk associated with this vulnerability, to deploy the following workarounds and mitigations from the advisory: Apply the Microsoft Fix it solution, "CVE-2013-3893 MSHTML Shim Workaround," that prevents exploitation of this issue See Microsoft Knowledge Base Article 2887505 to use the automated Microsoft Fix it solution to enable or disable this workaround.

3 Ways to Leverage Azure Self-Service Bots in Your Organization

Perficient - Digital Transformation

Put simply, the Azure Bot Framework and Bot Service provides an integrated environment that seamlessly connects your existing knowledge bases and back-end platforms to your end users. Today’s workforce is highly mobile, technology savvy and resourceful. It is more critical than ever to provide employees with real-time assistance and support that offers a positive employee experience.

Knowledgebase for WordPress with Analytics


Website owners can easily track the performance of your knowledge base, making the necessary changes to articles that need improvement. Optionally can display page content on knowledge base page. Knowledgebases are a dime a dozen, but functionality is not always rich.

The future of high-value relationships

Trends in the Living Networks

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.

Cloud4Good: Building an Inclusive Chat Bot for Athletes with Disabilities


The viaSport bot leverages the Knowledge Base design pattern, where in this case the knowledge base is the database of resources curated by viaSport.

Sports 107

Digital Transformation Asset Management

Cloud Musings

Through the use of predictive analytics, it can also provide insight-based recommendations that help in the prioritization of changes according to their expected level of impact. Today’s businesses run in the virtual world.

IBM 161

The 5 elements of enhancing client relationship capabilities

Trends in the Living Networks

Below is an excerpt from my book Developing Knowledge-Based Client Relationships 2nd Edition from Chapter 6 on Enhancing Client Relationship Capabilities: Implementing Key Client Programs.

Value based pricing is at the heart of the future of professional services

Trends in the Living Networks

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent by professionals. Value-based pricing is not always the best approach.

7 lessons learned from 20 years of professional speaking

Trends in the Living Networks

My breakthrough from ‘free to fee’ came from the publication of my first book, Developing Knowledge-Based Client Relationships , which gave me the credibility and visibility to be invited for my first professional engagement in late January 2000.

Turnaround CIO

A CIO's Voice

Make sure the knowledge is there is to support the organization. Review the knowledge base of the help desk to see where there are the opportunities. “IT is broken, and it needs fixing…”. So you want to be a turnaround CIO? You want to go into an enterprise and turn around performance and create a sharp improvement in delivered value from IS. Turnaround CIOs require deep IT experience and the ability to come into a chaotic situation and make things work.

Attack Discovery Software for Telecom Companies


Security experts update the PT Telecom Attack Discovery knowledge base with new attack patterns around the clock. Information Technology Blog - - Attack Discovery Software for Telecom Companies - Information Technology Blog.

Six Trends Moving the Needle in Customer Care: Omnichannel

Perficient - Digital Transformation

For example, skills-based routing allows service agents to immediately see available specialists on various channels (phone, chat, social, etc.). When the transfer is made, the specialist has all the background information, and with a quick search of the knowledge base can greet the customer with helpful information. Consumers are digitally savvy, well informed, and more demanding than ever.

The Best “Uncertainty” Quotes of “Digital Master” July 2019

Future of CIO

1 To use the common term, uncertainty is the lack of certainty, a state of having limited knowledge where it is impossible to exactly describe the existing circumstance. 8 Uncertainty is essentially a lack or void in the current knowledge base."

Three Digital Innovation Practices

Future of CIO

Innovation is a specific phenomenon and strategic imperative of the knowledge-based digital economy. Digital is the age of innovation. Innovation is a management process, not just serendipitous magic.