Google’s AI lets users search language-agnostic knowledge bases in their native tongue

Venture Beast

Google researchers developed an AI model that can link entities in 104 languages to entries in language-agnostic knowledge bases. AI Big Data Business Dev ai artificial intelligence category-/News entities Google knowledge base machine learning

How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

However this also ties back to the themes of my first book on Developing Knowledge-Based Client Relationships , which I applied to customer relationships in Chapter 4 of my book Living Networks , illustrated by this diagram taken from the book on the left. However this requires trust in how that personal knowledge will be used. The value to users of true knowledge-based context-aware assistants will be massive, but they will only get there by truly earning our trust.


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Creating Knowledge-based CRM initiatives

Trends in the Living Networks

Over the last few years I have spent less time on these issues as I've broadened my scope to look at the future of business, however much of my earlier career was in financial services, working at Merrill Lynch and Thomson Financial, and my focus was for a number of years on high-value client relationships, best expressed in my book Developing Knowledge-Based Client Relationships. Click on the image to download Knowledge-based CRM Framework.

Moveworks helps enterprises automate IT self-service tasks

Venture Beast

AI platform Moveworks launched a new product designed to help answer employee questions and surface key domain-specific information. Read More.

Keynote at Cisco Insight 2010: Innovation beyond boundaries and the role of knowledge-based relationships

Trends in the Living Networks

While I spent much of my presentation looking at some of the more interesting implications of a hyperconnected world, suitable for an audience well used to these ideas, I also explored the critical role of knowledge-based relationships in effectively innovating beyond boundaries. However the danger is that the shift to commoditized, price-based relationships takes away from the energy put into relationships based on trust and deep mutual knowledge.

The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base


The post The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base appeared first on Dataconomy. Are you struggling to keep up with the increasing volume of support tickets clogging mailboxes and ticketing tools? Do you find yourself juggling with truckloads of manuals, flowcharts and other documentation at your organization? Don’t worry, you are not alone. Most organizations give utmost importance to streamlining their customer support.

The Building Blocks of Cybersecurity: A Particular Set of Skills

Association of Information Technology Professional

A recent CompTIA research study revealed the cybersecurity skills IT pros need to build their knowledge base and careers

Chapter 6: Implementing key client programs - Trends in the Living Networks

Trends in the Living Networks

in the enterprise is far more than just talk » Chapter 6: Implementing key client programs Ross Dawson, March 21, 2007 3:46 AM US PT I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters. Fueling Machine Intelligence


It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information. For a video overview of their approach see: From their website: Our technology is designed to process […]. Artificial Intelligence Companies

Seven MegaTrends of Professional Services - Build strategic transparency - Trends in the Living Networks

Trends in the Living Networks

They gain comfort from being able to see what is going on, the understand the value being created, they feel they are participating in what is created, you gain deeper knowledge of the client and what they want, you build stronger relationships, and you demonstrate how you are different from competitors, all of which begin to create client lock-in. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

Confluence: The smart person's guide

Tech Republic Data Center

You should consider adding Confluence to the suite to make collaboration and building a knowledge base simple Does your office run Atlassian software?

Managing Service Request Content using the Oracle Sales Cloud API

IT Toolbox

Oracle Sales Cloud can record the specific messages, message attachments, and knowledge base references that are associated to a specific service request. One of the great benefits of CRM integration is that you can automatically make the series of intricate communications related to service history visible to sales people

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ERP for Excellent Healthcare

IT Toolbox

In fact, hospitals wouldn't be able to run efficiently without a knowledge-based IT system such as ERP in place. Today's healthcare professionals rely on integrated software solutions like Enterprise Resource Planning (ERP) because they help them to deliver better service to their patients. Doctors and nurses do an amazing job looking after their patients, but even highly educated, talented people

5 Ways for Government CIOs to Optimize Cloud Deployment


The CCoE maintains a cloud computing knowledge base and code repository, and actively solicits contributions from across the organization. Software as a service (SaaS) is the cloud-based service most adopted by businesses, so not deploying it is not an option.

Wanted: More types of machine learning

David Linthicum

Now that public cloud computing has made it cheap, I’m seeing all types of cloud-based applications applying this technology effectively. Supervised learning means we have to train the knowledge base directly, providing labels for data, such as an image being a person, animal, or plant. You’ll need to provide some sort of signal to the knowledge engine that associates good behaviors with a positive flag and bad behaviors with a negative one.

Machine learning operations don’t belong with cloudops

David Linthicum

This caused the knowledge models in the machine learning systems to train with bad data and required that the new information in the knowledge base be removed and the models rebuilt. Although those worked fine, they too needed to be backed out of the knowledge database considering that the operational data was not in a good state. It’s Monday morning, and after a long weekend of system trouble the cloud operations team is discussing what happened.

eTextbooks: Reasons Students Prefer Digital Reading Experience


84% of Students Believe Digital Reading will Enhance Knowledge. The curiosity to gain more knowledge makes them go beyond the limits of print textbooks and explore digital learning aids. . The digital reading experience is fundamentally different from that of reading print material.

Pre-K Learning: Enhancing Education with Digital Technology

Kitaboo on EdTech

Children who received high-quality, practical knowledge-based learning in their formative years are less likely to fail in high-school. This type of coordination is usually found in game-based or video-based pre-k learning applications. When reading online – e-books, videos, stories, or picture-based learning – children improve their language skills. Using technology in pre-k learning delivers knowledge in an enjoyable and fun way.

Google Tests For Aggregation of Short-form Video Content from TikTok and Instagram Reels


You will find the Short Videos carousel on your feed when you scroll across the Google Knowledge Base Box provided for the Green Bay Packers.

5 ways to Boost Training ROI with Evaluation Tools


Continuous training and development help in expanding the knowledge-base of existing employees. The end-goal of a training session remains incomplete without the knowledge of whether we are achieving that goal or not. How successful was the training in improving the knowledge of employees? Assess this knowledge in a practical environment. Were the trainees able to improve their abilities and increase their performance based on the training?

Meet the Seattle-area startups that just graduated — remotely — from Y Combinator


Silicon Valley-based YC accepted a record 350 new companies for its winter program, which participated in a virtual Demo Day March 23. Half of the companies that took part in the winter 2021 cohort were based outside the U.S.

Benefits of STEM Education and Publishing

Kitaboo on EdTech

STEM—science, technology, engineering, and mathematics—is a curriculum based on these four ideas. Instead of segregating these four disciplines in separate and discrete subjects, STEM interlinks them together into a cohesive learning paradigm, which is based on real-world applications. To succeed in this new information-based and highly technological society, students need to develop their capabilities in STEM to levels much beyond what was considered acceptable in the past.”

Free chapters to four books on the future of relationships, networks, organizations and work

Trends in the Living Networks

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. Here are a few thoughts on each book in the context of the others, with links to the resources: Developing Knowledge-Based Client Relationships.

The future of high-value relationships

Trends in the Living Networks

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.

Microsoft Releases Security Advisory 2896666

IT Pros Rock!

While we are actively working to develop a security update to address this issue, we encourage our customers concerned with the risk associated with this vulnerability, to deploy the following Fix it from the advisory: Apply the Microsoft Fix it solution, "Disable the TIFF Codec" that prevents exploitation of the issue See Microsoft Knowledge Base Article 2896666 to use the automated Microsoft Fix it solution to enable this workaround.

Will financial advice be delivered primarily through Netflix-like subscription platforms?

Trends in the Living Networks

Of course the 80% of “new” wealth management clients will on average be less affluent than the industry’s current client base. As I have often noted, the end-game of AI-based assistants is indeed a winner-win-all market.

4 Methods for Improving Customer Experience


If you’re not quite sure which system is the best fit for your needs, Better Buys is a knowledge base for software and features a comprehensive CRM buyer’s guide. Information Technology Blog - - 4 Methods for Improving Customer Experience - Information Technology Blog.

Value based pricing is at the heart of the future of professional services

Trends in the Living Networks

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent by professionals. Value-based pricing is not always the best approach.

Knowledgebase for WordPress with Analytics


Website owners can easily track the performance of your knowledge base, making the necessary changes to articles that need improvement. Optionally can display page content on knowledge base page. Knowledgebases are a dime a dozen, but functionality is not always rich. Wordpress is the most popular content management system in the world, and because of that, there is a large need for knowledgebases, for companies and websites that require them.

Microsoft Releases Security Advisory 2887505

IT Pros Rock!

While we are actively working to develop a security update to address this issue, we encourage Internet Explorer customers concerned with the risk associated with this vulnerability, to deploy the following workarounds and mitigations from the advisory: Apply the Microsoft Fix it solution, "CVE-2013-3893 MSHTML Shim Workaround," that prevents exploitation of this issue See Microsoft Knowledge Base Article 2887505 to use the automated Microsoft Fix it solution to enable or disable this workaround.

7 lessons learned from 20 years of professional speaking

Trends in the Living Networks

My breakthrough from ‘free to fee’ came from the publication of my first book, Developing Knowledge-Based Client Relationships , which gave me the credibility and visibility to be invited for my first professional engagement in late January 2000.

Making File URLs Work Again in Firefox

Scott Lowe

file will vary from OS to OS; see this MozillaZine Knowledge Base entry for more details. If you’re a fan of Markdown-based presentations displayed using your browser, they should work again. At some point in the last year or so—I don’t know exactly when it happened— Firefox , along with most of the other major browsers, stopped working with file:// URLs.

3 Key Benefits of Integrating Azure Bots with Back-end Systems


Today, we’ll discuss how these tools provide an integrated environment that seamlessly connects your existing knowledge bases and back-end platforms to your end users – and why that matters. With Microsoft Azure Bot Framework and Bot Service, you can consolidate existing knowledge bases and drive usage of existing products, driving higher ROI from those investments.

Dealing with frustrated customers in your contact center.


Creating routing strategies to connect the customer with a more knowledgeable agent and updating the knowledge base to give advisors all the information they need upfront will help minimize on-hold times and resolving the problem faster.

Collaborating in a shared service management environment


News items and the knowledge base. The category filter works based on the selected category and/or subcategory. The operator filter works based on the operator, manager or contact field. The processes for IT, facilities and human resources (HR) are broadly similar and do overlap, such as with commencement and exit procedures, and can easily be brought together in a single tool to manage.

Tools 237

The “Assumption” Quotes of “Digital Master” Mar. 2020

Future of CIO

3 Hopefully, the good assumptions which are based on multidimensional thinking and knowledge-based perception and forecasting.

Remotely supporting as a System Administrator


However, my role involves helping others with their technical issues, so it was a little challenging because I couldn't fix problems that I would have been able to fix when I was based in the office.

4 Essential Tips For Your Contact Center Agent Scripts


Turn your Scripts into knowledge resources that are easy for Reps to quickly access. Use your scripts to construct your internal knowledge base and make it searchable so that reps can find the relevant answer to any question they encounter more easily.

Transforming clients and executives: How to enrich their mental models

Trends in the Living Networks

When I wrote my first book, Developing Knowledge-Based Client Relationships , which came out in 2000 in its first edition, I thought of it in many ways as a stepping stone for me to gain credibility and move on to deal with broader issues. Chapter 4 of Developing Knowledge-Based Client Relationships is titled Adding Value to Client Decision-Making: Better Strategic, Line, and Portfolio Decisions.

Every business document should be in the cloud and concurrently editable

Trends in the Living Networks

It is a fundamental platform for value creation in knowledge-based organizations. Clearly there are a number of providers for this functionality, with pretty much all enterprise software platforms now moving to at least the option of cloud-based simultaneous collaboration. I’m at the Melbourne Google Enterprise Atmosphere on Tour event , the first of 25 events around the world.

Google 101

Launch Your First Hands-On Lab For Free

Linux Academy

By completing the real-world scenarios, you are growing your personal knowledge base with skills that can be used directly on the job. All free Community Edition members of Linux Academy receive 35 Gems upon signing up. If you’re not familiar with Gems , they are Linux Academy’s official currency and can be used to either consume Hands-On Labs on our platform (labs are free and unlimited for paid members) or to purchase swag from our official store.

Attack Discovery Software for Telecom Companies


Security experts update the PT Telecom Attack Discovery knowledge base with new attack patterns around the clock. Information Technology Blog - - Attack Discovery Software for Telecom Companies - Information Technology Blog. Ever wonder what secures 4G and 5G mobile networks from attacks? The mobile network around the world is growing, and digital threats are more common than ever.

The 5 elements of enhancing client relationship capabilities

Trends in the Living Networks

Below is an excerpt from my book Developing Knowledge-Based Client Relationships 2nd Edition from Chapter 6 on Enhancing Client Relationship Capabilities: Implementing Key Client Programs.