Google’s AI lets users search language-agnostic knowledge bases in their native tongue

Venture Beast

Google researchers developed an AI model that can link entities in 104 languages to entries in language-agnostic knowledge bases. AI Big Data Business Dev ai artificial intelligence category-/News entities Google knowledge base machine learning

How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

However this also ties back to the themes of my first book on Developing Knowledge-Based Client Relationships , which I applied to customer relationships in Chapter 4 of my book Living Networks , illustrated by this diagram taken from the book on the left. However this requires trust in how that personal knowledge will be used. The value to users of true knowledge-based context-aware assistants will be massive, but they will only get there by truly earning our trust.


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Creating Knowledge-based CRM initiatives

Trends in the Living Networks

Over the last few years I have spent less time on these issues as I've broadened my scope to look at the future of business, however much of my earlier career was in financial services, working at Merrill Lynch and Thomson Financial, and my focus was for a number of years on high-value client relationships, best expressed in my book Developing Knowledge-Based Client Relationships. Click on the image to download Knowledge-based CRM Framework.

Report: 57% of consumers are tired of password authentication questions

Venture Beast

AI security strategies Security category-/Computers & Electronics/Computer Security knowledge-based authentication password hygiene password security passwords reports

The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base


The post The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base appeared first on Dataconomy. Are you struggling to keep up with the increasing volume of support tickets clogging mailboxes and ticketing tools? Do you find yourself juggling with truckloads of manuals, flowcharts and other documentation at your organization? Don’t worry, you are not alone. Most organizations give utmost importance to streamlining their customer support.

Keynote at Cisco Insight 2010: Innovation beyond boundaries and the role of knowledge-based relationships

Trends in the Living Networks

While I spent much of my presentation looking at some of the more interesting implications of a hyperconnected world, suitable for an audience well used to these ideas, I also explored the critical role of knowledge-based relationships in effectively innovating beyond boundaries. However the danger is that the shift to commoditized, price-based relationships takes away from the energy put into relationships based on trust and deep mutual knowledge.

Moveworks helps enterprises automate IT self-service tasks

Venture Beast

AI platform Moveworks launched a new product designed to help answer employee questions and surface key domain-specific information. Read More.

Meet Logseq, an open-source knowledge management system that ‘stores data like a brain’

Venture Beast

Logseq is pitching a privacy-focused open-source platform that helps people manage and collaborate around their knowledge bases. Read More.

5 Tips to Supercharge Your Jira Service Desk

IT Toolbox

How to make the help desk platform's knowledge base, incident management, and service channels work for your business

New Windows 11 security feature requires a clean install


When enabled, Smart App Control uses AI and Microsoft's cloud knowledge base to check every app that runs, blocking anything unsigned, unfamiliar, or known to be malicious. Fueling Machine Intelligence


It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information. For a video overview of their approach see: From their website: Our technology is designed to process […]. Artificial Intelligence Companies

Chapter 6: Implementing key client programs - Trends in the Living Networks

Trends in the Living Networks

in the enterprise is far more than just talk » Chapter 6: Implementing key client programs Ross Dawson, March 21, 2007 3:46 AM US PT I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

Seven MegaTrends of Professional Services - Build strategic transparency - Trends in the Living Networks

Trends in the Living Networks

They gain comfort from being able to see what is going on, the understand the value being created, they feel they are participating in what is created, you gain deeper knowledge of the client and what they want, you build stronger relationships, and you demonstrate how you are different from competitors, all of which begin to create client lock-in. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

Confluence: The smart person's guide

Tech Republic Data Center

You should consider adding Confluence to the suite to make collaboration and building a knowledge base simple Does your office run Atlassian software?

Managing Service Request Content using the Oracle Sales Cloud API

IT Toolbox

Oracle Sales Cloud can record the specific messages, message attachments, and knowledge base references that are associated to a specific service request. One of the great benefits of CRM integration is that you can automatically make the series of intricate communications related to service history visible to sales people

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ERP for Excellent Healthcare

IT Toolbox

In fact, hospitals wouldn't be able to run efficiently without a knowledge-based IT system such as ERP in place. Today's healthcare professionals rely on integrated software solutions like Enterprise Resource Planning (ERP) because they help them to deliver better service to their patients. Doctors and nurses do an amazing job looking after their patients, but even highly educated, talented people

The future of professional services in data, platforms, and ecosystems

Trends in the Living Networks

Knowledge-based relationships. For these kinds of relationships to work they must be true partnerships, ‘ knowledge-based relationships ’ built on the trust that enables data sharing and deep collaboration to correlate it with value creation.

Types of Assessment Techniques in KITABOO


However, today, in the digital learning environment, there are a variety of assessment techniques to test the learner’s knowledge and also keep them engaged in the learning process. were used even in a paper-based assessment model.

How humans and AI will collaborate to be at the center of our relationships

Trends in the Living Networks

Assistants become more valuable as they learn more about us, in building a true ‘knowledge-based’ relationship. However this requires trust in how that personal knowledge will be used. Who will own our relationships?

eTextbooks: Reasons Students Prefer Digital Reading Experience


84% of Students Believe Digital Reading will Enhance Knowledge. The curiosity to gain more knowledge makes them go beyond the limits of print textbooks and explore digital learning aids. . The digital reading experience is fundamentally different from that of reading print material.

Free chapters to four books on the future of relationships, networks, organizations and work

Trends in the Living Networks

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. Here are a few thoughts on each book in the context of the others, with links to the resources: Developing Knowledge-Based Client Relationships.

Announcing my new book Thriving on Overload!

Trends in the Living Networks

After writing Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds I got caught up in an over-ambitious set of ventures and then a period as co-founder and CEO of a new startup group as well as life transitions.

The future of high-value relationships

Trends in the Living Networks

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client. If you know your clients better than your competitors, and critically do things differently because of that knowledge, you will provide deeper value.

Trends 115

Pre-K Learning: Enhancing Education with Digital Technology

Kitaboo on EdTech

Children who received high-quality, practical knowledge-based learning in their formative years are less likely to fail in high-school. This type of coordination is usually found in game-based or video-based pre-k learning applications. When reading online – e-books, videos, stories, or picture-based learning – children improve their language skills. Using technology in pre-k learning delivers knowledge in an enjoyable and fun way.

Making File URLs Work Again in Firefox

Scott Lowe

file will vary from OS to OS; see this MozillaZine Knowledge Base entry for more details. If you’re a fan of Markdown-based presentations displayed using your browser, they should work again. At some point in the last year or so—I don’t know exactly when it happened— Firefox , along with most of the other major browsers, stopped working with file:// URLs.

Will financial advice be delivered primarily through Netflix-like subscription platforms?

Trends in the Living Networks

Of course the 80% of “new” wealth management clients will on average be less affluent than the industry’s current client base. As I have often noted, the end-game of AI-based assistants is indeed a winner-win-all market.

5 ways to Boost Training ROI with Evaluation Tools


Continuous training and development help in expanding the knowledge-base of existing employees. The end-goal of a training session remains incomplete without the knowledge of whether we are achieving that goal or not. How successful was the training in improving the knowledge of employees? Assess this knowledge in a practical environment. Were the trainees able to improve their abilities and increase their performance based on the training?

Value based pricing is at the heart of the future of professional services

Trends in the Living Networks

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent by professionals. Value-based pricing is not always the best approach.

Trends 115

Benefits of STEM Education and Publishing

Kitaboo on EdTech

STEM—science, technology, engineering, and mathematics—is a curriculum based on these four ideas. Instead of segregating these four disciplines in separate and discrete subjects, STEM interlinks them together into a cohesive learning paradigm, which is based on real-world applications. To succeed in this new information-based and highly technological society, students need to develop their capabilities in STEM to levels much beyond what was considered acceptable in the past.”

Knowledgebase for WordPress with Analytics


Website owners can easily track the performance of your knowledge base, making the necessary changes to articles that need improvement. Optionally can display page content on knowledge base page. Knowledgebases are a dime a dozen, but functionality is not always rich. Wordpress is the most popular content management system in the world, and because of that, there is a large need for knowledgebases, for companies and websites that require them.

4 Methods for Improving Customer Experience


If you’re not quite sure which system is the best fit for your needs, Better Buys is a knowledge base for software and features a comprehensive CRM buyer’s guide. Information Technology Blog - - 4 Methods for Improving Customer Experience - Information Technology Blog.

Is It a Virus or Nagware?

SecureWorld News

In fact, there are so many types of malware— from logic bombs to ransomware—that the definitions and classifications are mind-bogglingly complex and often overlap based on a threat actor's intent. For vendors like Apple, their Knowledge Base can help you eradicate the nagware: [link].

Google highlights repairable Chromebooks for education as it battles cheap Windows laptops

The Verge

IT departments opting for new Chromebooks can buy certain Acer and Lenovo models that have a better repair knowledge base, or get more familiar Windows-based options that are finally catching up to the low-cost Chromebooks. Image: Google.

7 lessons learned from 20 years of professional speaking

Trends in the Living Networks

My breakthrough from ‘free to fee’ came from the publication of my first book, Developing Knowledge-Based Client Relationships , which gave me the credibility and visibility to be invited for my first professional engagement in late January 2000.

Trends 124

AI2 releases demo of question-answering model it claims outperforms GPT-3


Overlapping the fields of natural language processing and information retrieval, QA initially utilized handcrafted knowledge bases to answer questions. A few-shot model generates answers based on a limited number of samples.

Transforming clients and executives: How to enrich their mental models

Trends in the Living Networks

When I wrote my first book, Developing Knowledge-Based Client Relationships , which came out in 2000 in its first edition, I thought of it in many ways as a stepping stone for me to gain credibility and move on to deal with broader issues. Chapter 4 of Developing Knowledge-Based Client Relationships is titled Adding Value to Client Decision-Making: Better Strategic, Line, and Portfolio Decisions.

Trends 105

Dealing with frustrated customers in your contact center.


Creating routing strategies to connect the customer with a more knowledgeable agent and updating the knowledge base to give advisors all the information they need upfront will help minimize on-hold times and resolving the problem faster.

The “Assumption” Quotes of “Digital Master” Mar. 2020

Future of CIO

3 Hopefully, the good assumptions which are based on multidimensional thinking and knowledge-based perception and forecasting.

Collaborating in a shared service management environment


News items and the knowledge base. The category filter works based on the selected category and/or subcategory. The operator filter works based on the operator, manager or contact field. The processes for IT, facilities and human resources (HR) are broadly similar and do overlap, such as with commencement and exit procedures, and can easily be brought together in a single tool to manage.

Tools 207

Meet the Seattle-area startups that just graduated — remotely — from Y Combinator


Silicon Valley-based YC accepted a record 350 new companies for its winter program, which participated in a virtual Demo Day March 23. Half of the companies that took part in the winter 2021 cohort were based outside the U.S.

Every business document should be in the cloud and concurrently editable

Trends in the Living Networks

It is a fundamental platform for value creation in knowledge-based organizations. Clearly there are a number of providers for this functionality, with pretty much all enterprise software platforms now moving to at least the option of cloud-based simultaneous collaboration. I’m at the Melbourne Google Enterprise Atmosphere on Tour event , the first of 25 events around the world.

Trends 101

Launch Your First Hands-On Lab For Free

Linux Academy

By completing the real-world scenarios, you are growing your personal knowledge base with skills that can be used directly on the job. All free Community Edition members of Linux Academy receive 35 Gems upon signing up. If you’re not familiar with Gems , they are Linux Academy’s official currency and can be used to either consume Hands-On Labs on our platform (labs are free and unlimited for paid members) or to purchase swag from our official store.

The empty promise of instant delivery


Everyone is compared to Amazon in terms of waiting in line, the kinds of customer interactions and knowledge base. Instant delivery services are booming, as shoppers choose to opt out of the mundane nuisances involved with running errands or grabbing coffee.