The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base

Datacponomy

The post The Definitive Guide to Building A No-Nonsense, Clutter-Free Knowledge Base appeared first on Dataconomy. Are you struggling to keep up with the increasing volume of support tickets clogging mailboxes and ticketing tools?

5 Tips to Supercharge Your Jira Service Desk

IT Toolbox

How to make the help desk platform's knowledge base, incident management, and service channels work for your business

Confluence: The smart person's guide

Tech Republic Data Center

You should consider adding Confluence to the suite to make collaboration and building a knowledge base simple Does your office run Atlassian software?

Managing Service Request Content using the Oracle Sales Cloud API

IT Toolbox

Oracle Sales Cloud can record the specific messages, message attachments, and knowledge base references that are associated to a specific service request. One of the great benefits of CRM integration is that you can automatically make the series of intricate communications related to service history visible to sales people

Microsoft Releases Security Advisory 2896666

IT Pros Rock!

While we are actively working to develop a security update to address this issue, we encourage our customers concerned with the risk associated with this vulnerability, to deploy the following Fix it from the advisory: Apply the Microsoft Fix it solution, "Disable the TIFF Codec" that prevents exploitation of the issue See Microsoft Knowledge Base Article 2896666 to use the automated Microsoft Fix it solution to enable this workaround.

Cloud4Good: Building an Inclusive Chat Bot for Athletes with Disabilities

CanITPro

The viaSport bot leverages the Knowledge Base design pattern, where in this case the knowledge base is the database of resources curated by viaSport.

CIOs as “Chief Improvement Officer”: How to Run a “Structural” IT

Future of CIO

IT Management has a very wide scope and interdisciplinary knowledge base. Leveraging a structural thinking also helps to understand the business problems at the macro level and explore the breadth of knowledge about the issues.

The Systematic Effort Behind IT Magic

Future of CIO

The intrinsic value of information management is to turn the most valuable information and knowledge assets into corporate assets and improve business decision effectiveness and organizational competency.

Microsoft Releases Security Advisory 2887505

IT Pros Rock!

While we are actively working to develop a security update to address this issue, we encourage Internet Explorer customers concerned with the risk associated with this vulnerability, to deploy the following workarounds and mitigations from the advisory: Apply the Microsoft Fix it solution, "CVE-2013-3893 MSHTML Shim Workaround," that prevents exploitation of this issue See Microsoft Knowledge Base Article 2887505 to use the automated Microsoft Fix it solution to enable or disable this workaround.

Why the Internet of Things is also Industry 4.0

The Investing Edge

Robert Bosch is a German-based global leader in brake and automotive technology that has established a 500-person subsidiary, Bosch Connected Devices and Solutions, to develop sensors and actuators for the Internet of Things (“IoT”).

Turnaround CIO

A CIO's Voice

Make sure the knowledge is there is to support the organization. Review the knowledge base of the help desk to see where there are the opportunities. “IT is broken, and it needs fixing…”. So you want to be a turnaround CIO? You want to go into an enterprise and turn around performance and create a sharp improvement in delivered value from IS. Turnaround CIOs require deep IT experience and the ability to come into a chaotic situation and make things work.

Everything You Know About eAuthentication is wrong!

CTOvision

The base document SP 800-63-3 is the third iteration of this special publication, and has been renamed to: Digital Authentication Guideline. The base document is followed by three separate documents. Nathaniel Crocker.

Salesforce Service Cloud Features That are Cause for Celebration

Perficient - Digital Transformation

Translations for knowledge are now available in Lightning Experience along with some awesome new knowledge management features. Different flows can be set up for each channel so that you are tailoring your actions based on how the customer contacts you. Knowledge.

Three Innovation Clarity

Future of CIO

Innovation is the specific phenomenon and strategic imperative of the knowledge-based digital economy. Innovation is the process that transforms novel idea or knowledge into business value.

CIOs as “Chief Insight Officer”: How to Master the Art and Science of “Uncertainty Management”

Future of CIO

To use the common term, uncertainty is the lack of certainty, a state of having limited knowledge where it is impossible to exactly describe the existing circumstance.

Collaborating in a shared service management environment

CTOvision

News items and the knowledge base. The category filter works based on the selected category and/or subcategory. The operator filter works based on the operator, manager or contact field. The processes for IT, facilities and human resources (HR) are broadly similar and do overlap, such as with commencement and exit procedures, and can easily be brought together in a single tool to manage.

Tools 113

Three Management Models to Evaluate the Digital Readiness of the Business

Future of CIO

The change must be defined in its base elements and associated benefits to be achieved via financial, market share, or productivity perspectives. Digital transformation has a high level of impact and complexity because it expands to every direction of the organization.

The Monthly “Unpuzzling Innovation” Book Tuning: Digital Innovation Principles & Practices Feb. 2018

Future of CIO

How to Manage the New Chapter of Digital Innovation Innovation is the specific phenomenon of the knowledge-based economy. It is about having new knowledge and new processes. Digital is the age of innovation. And innovation is what leads to differentiation.

Breaking Three Bottlenecks to Digitize Boardrooms

Future of CIO

There’s “lost in translation” syndrome in cross-functional conversations, there are all sorts of miscommunication at the different level of the organization, which are caused by perception gaps because people have the different knowledge base and cognitive understanding to articulate things.

The Monthly “Unpuzzling Innovation” Book Tuning: Innovation as Core of “Digital Master” Jan., 2018

Future of CIO

Three Core Principles of Accelerating Digital Innovation Innovation is the specific phenomenon of the knowledge-based economy. It is about having new knowledge and new processes. Digital is the age of innovation. And innovation is what leads to differentiation.

Ticketing System at Your Service

Galido

The main idea of this software is to resolve occurred issues reported by a client as every support includes essential information on a certain matter and has a knowledge base concerning each customer and issue.

How to learn the basic ITIL process

Galido

Integrated knowledge base can help your technicians to provide instant resolutions and also to keep up with the response and resolution time based on SLA (service level agreements). We can classify change into three types based on the impact and risk involved.

Three “D” Traits in Innovators

Future of CIO

However, many silo-based work environments contain overly rigid processes which stifle innovation and have hidden barriers which discourage creativity.

CIOs as “Chief Information Officer”: The Intrinsic, Extrinsic and Epistemic Aspects of Information and Knowledge Management

Future of CIO

A well-designed and relatively simplified information/knowledge solutions bound to unlock the enterprise knowledge, to turn a downward spiral into an upward spiral. And how to refine information into knowledge and business insight. Information and knowledge are path-dependent.

8 Reasons Managed IT Services Grow Stronger SMB

ITGCT

With an in-house IT team you’re either saddled with a limited knowledge base and a lack of understanding of certain new technologies and challenges, or you have to invest heavily in ongoing changes.

SMB 56

Innovation vs. Invention

Future of CIO

Innovation is about having new knowledge and new processes. innovation is the specific phenomenon of the knowledge-based economy. innovation is about too much knowledge in terms of too many good creative ideas, and too little available resources.

Enter VSPEX BLUE

Chuck's Blog - EMC

When evaluating any new EVO:RAIL-based offering, the key question becomes — what’s unique ?  After   After all, the base hardware/software is specified to be near-identical across different partner offerings.

CIOs as Digital Masters: How to “Right the Wrongs” in Digital Paradigm Shift

Future of CIO

While setting a vision that isn’t high enough doesn’t challenge the organization to excel, also, establishing a vision that is based on unrealistic expectation will also mislead employees or disenfranchise stakeholders.

Three “Rigidities” to Avoid in Innovation Management

Future of CIO

If one only looks at a problem or situation based on some parallel or formula of the past, the "options" for self-expression are limited. The search for the key to the "sustainable innovation holy grail" requires a specific understanding of innovator motivation.

Agile 60

Enter VSPEX BLUE

Chuck's Blog - EMC

When evaluating any new EVO:RAIL-based offering, the key question becomes — what’s unique ?  After   After all, the base hardware/software is specified to be near-identical across different partner offerings. First, the VSPEX BLUE Manager provides a portal to any and all support services: automatic and non-disruptive software upgrades, online chat with EMC support, knowledge base, documentation and community.

Omphaloskepsis and the December 2013 Security Update Release

IT Pros Rock!

For more information about this update, including download links, see Microsoft Knowledge Base Article 2907997. There are times when we get too close to a topic. We familiarize ourselves with every aspect and nuance, but fail to recognize not everyone else has done the same.

CIOs as Chief Influence Officer: How does a CIO Make a Digital Influence

Future of CIO

Machines, tools, and environments that programmers use will become more powerful, easy-to-use and knowledge-base. More often, the analytics team in the company correctly recognizes the customer value, but that knowledge is still only within the analytics team.

The Digital CIO’s Hard Core Leadership Competency

Future of CIO

it is indeed critical, however, for top-level leaders such as CIOs, the hardcore knowledge and competency is crucial as well to make profound leadership influence and improve management effectiveness. And they are all based on the hard-core knowledge and profound thinking skills.