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Misconfigured ServiceNow Knowledge Bases Expose Confidential Information

Tech Republic Security

AppOmni researchers found over a thousand instances of misconfigured Knowledge Bases where articles could be compromised through Public Widgets.

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Google’s AI lets users search language-agnostic knowledge bases in their native tongue

Venture Beast

Google researchers developed an AI model that can link entities in 104 languages to entries in language-agnostic knowledge bases. Read More.

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The Building Blocks of Cybersecurity: A Particular Set of Skills

Association of Information Technology Professional

A recent CompTIA research study revealed the cybersecurity skills IT pros need to build their knowledge base and careers.

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How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

However this also ties back to the themes of my first book on Developing Knowledge-Based Client Relationships , which I applied to customer relationships in Chapter 4 of my book Living Networks , illustrated by this diagram taken from the book on the left. Image : Ramón Salinero.

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How to Make a Call Center Knowledge Base Reps Actually Use

Tech Republic

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

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Why Knowledge Is Power in the Clash of Big Tech’s AI Titans

Information Week

Acquiring validated data and expert knowledge bases will be critical to winning the AI arms race.

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India’s Budget 2023: What It Means For Financial Services And FinTechs?

Forrester IT

Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] On that day, India’s Prime Minister tweeted, “This year’s Budget infuses new energy to India’s development trajectory”. I find that he was not far off the mark.

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