CIO Business Intelligence

NOVEMBER 15, 2024

Traditionally, the individual would search for the right document from a knowledge base or HR portal to find the information they need. The technology can also act as a curator, flagging or even replacing old, duplicate, or expired articles to keep the knowledge base fresh.

Enterprise 189

Enterprise Enterprise Knowledge Base Artificial Intelligence 189

Network World

JUNE 12, 2025

In addition, since the Deep Network Model is built on Cisco’s own knowledge base, the details it feeds AI Canvas will be much more accurate than the sorts of data available from public systems, Anderson said.

Network 417

Network Open Source Security Enterprise 417

CIO Business Intelligence

FEBRUARY 5, 2025

Over time, advancements like knowledge bases, workflow automation, and primitive chatbots improved service delivery but fell short of meeting the demands of a modern, digital workforce. The evolution of service management Service management has come a long way from its roots in basic ticketing systems and manual processes.

Knowledge Base 211

Knowledge Base Enterprise Enterprise Tools 211

CIO Business Intelligence

APRIL 28, 2025

Powered by Microsoft Copilot, the AI Factory Companion has access to data generated by machinery on the factory floor, and a knowledge base of manuals and documentation of maintenance history regardless of the departmental silo it sits in. The companion can also access the knowledge base using retrieval augmented generation (RAG).

Knowledge Base 182

Knowledge Base Microsoft Data System 182

CIO Business Intelligence

JANUARY 23, 2025

At AWS re:Invent, Doordashs Chaitanya Hari said Amazon Bedrocks new Knowledge Bases feature allowed the company to implement the entire retrieval augmented generation (RAG) workflow, from ingestion to retrieval, without the need for a lot of custom data integrations or complex data back-end management.

Strategy 317

Strategy Survey Budget Fractional CTO 317

CIO Business Intelligence

OCTOBER 24, 2024

Deploy automation processes and accurate knowledge bases to speed up help desk response and resolution. Establish DEX metrics and equip IT with the DEX management processes and tools to monitor, collect, analyze, and present this data.

Tools 297

Tools Applications Knowledge Base Report 297

CIO Business Intelligence

DECEMBER 9, 2024

In this scenario, using AI to improve employee capabilities by building on the existing knowledge base will be key. In 2025, we can expect to see better frameworks for calculating these costs from firms such as Gartner, IDC, and Forrester that build on their growing knowledge bases from proofs of concept and early deployments.

Enterprise 290

Enterprise Enterprise Knowledge Base Data 290

CIO Business Intelligence

APRIL 24, 2025

It goes beyond question-and-answering and flexibly expands to include specific task execution, knowledge base search, and human intervention, processing tasks that previously took minutes or hours in seconds or minutes, he said.

IBM 320

IBM CTO Open Source Knowledge Base 320

CIO Business Intelligence

JANUARY 16, 2025

Enhancing knowledge base usability: The Knowledge Curator AI bot acts like a digital librarian, continuously optimizing knowledge resources by ensuring content is current, unduplicated, and easily accessible.

Enterprise 311

Enterprise Enterprise Devops Artificial Intelligence 311

CIO Business Intelligence

JANUARY 9, 2025

These AI-based tools are particularly useful in two areas: making internal knowledge accessible and automating customer service. Chatbots are used to build response systems that give employees quick access to extensive internal knowledge bases, breaking down information silos.

Software 321

Software Software Enterprise Enterprise 321

CIO Business Intelligence

NOVEMBER 4, 2024

Beyond compliance to a full AI-based cybersecurity solution Camelot’s immediate goal with Myrddin is to keep improving its AI capabilities so users can conduct full AI-driven gap assessments. As cybersecurity compliance standards evolve, Myrddin’s knowledge base will expand so it can continue providing up-to-date, reliable guidance.

Guidelines 289

Guidelines Security Artificial Intelligence Knowledge Base 289

CIO Business Intelligence

DECEMBER 9, 2024

Other updates added to AWS generative AI platform Bedrock included Bedrock Intelligent Prompt Routing, Amazon Kendra GenAI Index, Bedrock Knowledge Bases support for structured data, GraphRAG, and Bedrock Data Automation for unstructured data retrieval.

Storage 290

Storage Enterprise Enterprise Conference 290

CIO Business Intelligence

JULY 8, 2025

documents), knowledge bases, or even live operational data. This capability relies on vector embeddings and vector search, which finds relevant content by comparing the meaning of queries and data, rather than by exact keywords.

Data 179

Data System Enterprise Enterprise 179

CIO Business Intelligence

JUNE 18, 2025

Other updates to Agentforce include the ability for users to allow their agents to access sources on the public web, in turn expanding their knowledge base, and a capability named Instruction Adherence that acts as an additional monitoring and guardrails tool.

Industry 191

Industry Enterprise Enterprise Cloud 191

Dataconomy

MARCH 10, 2025

Knowledge-Based Systems (KBSes) play a crucial role in todays fast-paced world, where information overload can hinder effective decision-making. This blend of artificial intelligence and expert knowledge makes KBSes invaluable tools in sectors ranging from healthcare to education. What are knowledge-based systems?

Knowledge Base 36

Knowledge Base System Education Artificial Intelligence 36

CIO Business Intelligence

APRIL 23, 2025

Working with Arize and Quantiphi, AT&T has built an AI agent that leverages NeMo microservices to process its knowledge base of nearly 10,000 documents, which are refreshed weekly. AT&T, for example, is using agentic AI to support its call centers.

Enterprise 162

Enterprise Enterprise Knowledge Base Guidelines 162

Network World

MARCH 18, 2025

Designed for the age of reasoning The Blackwell Ultra GPU is designed for the age of reasoning, Buck said, referencing the DeepSeek model, which is able to deliver better results with additional reasoning compared to earlier knowledge-based models that only delivered results. Reasoning models operate differently.

Dell 317

Dell HP Data Center System 317

CIO Business Intelligence

JANUARY 15, 2025

For its internal knowledge base, it uses a fine-tuned version of OpenAIs ChatGPT. Another organization thats accelerating its adoption of gen AI by leveraging vendor capabilities is payments company ACI Worldwide. Were definitely not going slow, says Abe Kuruvilla, the companys CTO.

Open Source 353

Open Source Survey Engineering Fractional CTO 353

CIO Business Intelligence

DECEMBER 18, 2024

While the first iteration of Atlas would just be able to let the user know the details about their financial portfolio, the second version is able to break down the complex question and answer it within the boundaries of its defined knowledge bases, along with citations, Benioff explained.

Enterprise 246

Enterprise Enterprise IBM Engineering 246

Dataconomy

JANUARY 9, 2025

Notably, graphic designers and legal secretaries are mentioned for the first time as among the fastest-declining job roles, attributed to AI’s increasing capacity to perform knowledge-based tasks. Knowledge-based roles: Legal secretaries and graphic designers due to automation and generative AI.

Survey 74

Survey Knowledge Base Artificial Intelligence .Net 74

CIO Business Intelligence

JANUARY 20, 2025

According to Jackson, CIOs arent sitting in ivory tower offices discussing the virtues of one AGI benchmark over another; theyre asking their software developers to automate complex knowledge-based tasks and processes with foundation models.

Development 306

Development Research Knowledge Base Exercises 306

CIO Business Intelligence

MARCH 31, 2025

If an agent is deployed to provide employees with easier access to information in the knowledge bases, then theres no reason it should have read access to customer information in the CRM. Those agents that need the ability to create, update or delete data should each be handled individually and with great care.

Open Source 147

Open Source Knowledge Base Malware Data 147

CIO Business Intelligence

NOVEMBER 1, 2024

Gen AI is quite different because the models are pre-trained,” Beswick explains. It’s incredibly flexible, and accessing new capabilities just through prompting and prompt setup is massively easier and requires much less deep data science capabilities than classical machine learning models.”

Insurance 305

Insurance Data Center Training Applications 305

GeekWire

OCTOBER 21, 2024

Service, including a Customer Intent Agent and Customer Knowledge Management Agent, designed to improve customer service by automating case management and updating knowledge bases. Operations, including a Supplier Communications Agent and Financial Reconciliation Agent, which optimize supply chain and financial processes.

Microsoft 140

Microsoft Financial Knowledge Base Industry 140

CIO Business Intelligence

NOVEMBER 1, 2024

Gen AI is quite different because the models are pre-trained,” Beswick explains. It’s incredibly flexible, and accessing new capabilities just through prompting and prompt setup is massively easier and requires much less deep data science capabilities than classical machine learning models.”

Insurance 263

Insurance Data Center Training Applications 263

Dataconomy

MARCH 6, 2025

They leverage artificial intelligence and a comprehensive knowledge base to offer solutions to specific problems in various domains. Knowledge base development A key feature of expert systems is their knowledge base, which collects and organizes information accumulated from experts in various fields.

System 36

System Knowledge Base Engineering Artificial Intelligence 36

CIO Business Intelligence

JUNE 2, 2025

AIs place in the modern help desk AI excels at repetitive, rules-based tasks making it a natural fit for some of the most common IT support functions. Password resets, ticket categorization, basic troubleshooting, and knowledge base lookups are all areas where automation can dramatically reduce time to resolution.

Artificial Intelligence 173

Artificial Intelligence Knowledge Base Trends Report 173

CIO Business Intelligence

JUNE 25, 2025

But synthetic data can strip away all the sensitive private information so it doesn’t get into an AI’s knowledge base and enable enterprises to create models that write exactly the kind of emails and slide decks they need. “We’ve been afraid to leverage this data because of privacy and safety concerns,” adds Lin.

Data 268

Data Training Strategy Examples 268

CIO Business Intelligence

JANUARY 29, 2025

Most recently, in early December, Amazon also announced support for GraphRAG with Amazon Neptune Analytics, as part of the Amazon Bedrock Knowledge Bases. In April, this tool was integrated into Google Cloud and Vertex AI as part of Googles GraphRAG implementation.

Enterprise 336

Enterprise Enterprise Infosys Data 336

CIO Business Intelligence

DECEMBER 10, 2024

Target call center and service operations Call centers, customer service departments, IT service desks, and other support services have significant amounts of data in the form of service tickets, knowledge bases, and user profile information from CRM and HCMS platforms.

Data 358

Data Change Management Examples CTO Hire 358

CIO Business Intelligence

MAY 21, 2025

Admins can ask questions by using natural language, and the AI tools provide answers, analytics, and contextual insights based on information found in application health scores, application latency measurements, design guides, and knowledge base (KB) documentation.

Load Balancer 191

Load Balancer Vmware Devops Artificial Intelligence 191

CIO Business Intelligence

MAY 9, 2025

IDC TechMatch is the first AI-driven software sourcing platform that empowers you to make confident software investment decisions faster using the most reliable IT market knowledge base.

Trends 162

Trends Software Software Agile 162

CIO Business Intelligence

NOVEMBER 13, 2024

Or instead of writing one article for the company knowledge base on a topic that matters most to them, they might submit a dozen articles, on less worthwhile topics. Employees who need to submit reports to their managers might be able to get those reports done faster, and increase the number and length of those reports.

Fractional CTO 354

Fractional CTO Research Tools Course 354

GeekWire

JANUARY 12, 2025

The AI assistant synthesizes insights across my personal knowledge base in seconds, drafts emails that match my voice and my priorities, extracts key development areas from months of client meeting notes, and identifies important questions for upcoming meetings.

Artificial Intelligence 113

Artificial Intelligence Tools System Google 113

CIO Business Intelligence

MAY 13, 2025

With this, users can create their knowledge base to enhance their GenAI capabilities and fine-tune existing models to create specific AI services. This includes leveraging NVIDIA NIM , a set of easy-to-use microservices for secure, reliable deployment of high-performance AI model inferencing.

Budget 130

Budget Knowledge Base Data Center Licensing 130

CIO Business Intelligence

MAY 15, 2025

Just as were challenging ourselves from a future-ready perspective in terms of our products, were also looking at how were managing our knowledge base today to project three, five, ten years into the future and determine whether were making the right bets, she says. The company is also looking at how to leverage agentic AI.

Course 260

Course Data Center Construction Engineering 260

Dataconomy

APRIL 4, 2025

Examples Detailed queries, such as Given a list of sales figures for the last quarter, analyze the trends help the AI leverage its knowledge base more effectively. Skills and requirements for AI prompt engineers To succeed as an AI prompt engineer, individuals need a specific set of skills and knowledge bases.

Engineering 36

Engineering Knowledge Base Examples Trends 36