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How AI can alleviate help desk workloads

CIO Business Intelligence

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We

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Cisco takes inspiration from Iron Man for its AI-driven platform engineer

Network World

We deliberately named it after Iron Mans AI assistant because we wanted that level of capability an intelligent system that understands context, can access different tools and knowledge bases, and most importantly, works alongside engineers rather than just responding to commands, Kalpage said.

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Your team is losing a workday every week— here’s how AI can win it back

CIO Business Intelligence

The role of AI in effective collaboration A practical remedy is a platform that serves as a common knowledge base and collaboration workspace, with a single set of integrated tools to improve access to information. Real-time meetings chew up time that could be better spent pursuing goals.

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Overwhelmed cybersecurity teams need autonomous solutions

CIO Business Intelligence

Immediate access to vast security knowledge bases and quick documentation retrieval are just the beginning. By automating routine tasks, these AI assistants enrich intelligence, support informed decision-making, and guide users through complex remediation processes.

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Automation, Evolved: Your New Playbook for Smarter Knowledge Work

Speaker: Frank Taliano

Join us as we guide leaders in developing a clear, actionable strategy to harness the power of AI for process optimization, automation of knowledge-based tasks, and tangible operational improvements. So how do you identify where to start and how to succeed?

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Saudi Arabia launches $100 Billion AI initiative to lead in global tech

CIO Business Intelligence

Saudi Arabia’s AI ambitions are rooted in its Vision 2030 agenda, which outlines AI as a key pillar in the country’s transition to a knowledge-based economy. By prioritizing AI, the Kingdom hopes to cultivate new revenue streams outside of its traditional reliance on oil.

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Saudi Arabia’s deep tech startup ecosystem thrives with focus on AI and IoT, fueling Vision 2030

CIO Business Intelligence

Vision 2030 aims to foster a knowledge-based economy and establish Saudi Arabia as a global leader in technology and innovation. The surge in AI and IoT-focused startups is directly aligned with the objectives of Saudi Vision 2030, a strategic framework designed to diversify the Kingdoms economy and reduce its reliance on oil revenues.