article thumbnail

How to successfully launch a green field operator in 10 months

TM Forum

DITO has a single intelligent operation platform with an end-to-end DevOps pipeline for continuous integration, continuous deployment and continuous testing (CI/CD/CT). The design and network planning were 100% online, with global network resources managed from end to end, making the network construction collaborative and traceable.

article thumbnail

9 tips for achieving IT service delivery excellence

CIO Business Intelligence

An IT organization that collects sentiment and acts on actionable, constructive feedback will always have more users that are fans rather than detractors.” Your leadership team should behave like a Scrum team, enabling end-to-end delivery and support.” Customer-centric Net Promoter Scores are equally important, he adds. “To