But many tech companies find it difficult to leave their product-centric models behind and focus on customer outcomes. Of course this isn't a problem unique to the tech industry. It's no surprise that tech companies are vested in the digital transformation of their customers. MORE
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Forrester's clients frequently ask us how to build the business case for customer journey mapping, particularly for digital experiences and digital products. Now that I've taken on Forrester's digital business and transformation playbook, I've been thinking a lot about the benefits of journey mapping, which I believe is the front end to any transformation initiative. But I have been developing a framework to measure the impact of better customer experiences. MORE
There are many steps a business can take to help better protect their physical security systems from cyber threats. To read this article in full or to leave a comment, please click here MORE
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As CIOs we tend to focus on the immediate problems that are in front of us. Every CIO needs his or her IT department to be creative. Intellectual property is considered to be things like patents, trademarks, copyrights, and trade secrets. MORE
When it blasted on the scene, businesses jumped at the chance to use a massive amount of data to gauge what their customers wanted and needed, tailoring their services to offer the perfect experience. Businesses need to do more than use big data – they need to leverage all its benefits in ways no one else can. How can you turn big data into a competitive advantage? TECH ROUNDUP: Toshiba Dives to 35-Year Low (industryweek.com). Rick Delgado. MORE
InDro Robotics, a drone operating outfit based in Salt Spring Island British Columbia, recently connected with our team at Microsoft to explore how they could better enable their drones for search and rescue efforts. MORE
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If you're deploying DRUPS, here's what to watch for. How to… Manage Power and Cooling UptimeDRUPS systems were implicated in several high-profile outages recently. Read More. MORE
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It takes a lot of effort to align an organization to a digital strategy and digital transformation program. They are disruptive programs that aim to drive growth through new products and customer experiences and not everyone in the front office is going to want a new direction. They also require changes to the underlying business processes by advancing customer service capabilities, cio digital transformation leadership organizational change MORE
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This software provide you with real-time insights into your sales, manufacturing and production processes so you can improve your day-to-day operations. Here's how to select the best ERP vendor for your business. Enterprise resource planning (ERP) software helps your business outrank your rivals. Choosing the right ERP vendor, however, can be a challenge. Where do you start? What should you ask? MORE
This post will detail how to install active directory on Windows Server 2016. Before the AD install however it is important to understand what is the minimum requirement to install windows server 2016. First thing to check is IP address configuration. MORE
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Hiring the best workers is just the start, now you have to get them to stay Image Credit: Matt McGee. I guess if you take the time to think about it, being the person with the CIO job is a lot like being the coach of a football team. How You Can Prevent The Best From Leaving. MORE
Penetration testing was much like taking a battering ram to the door of the fortress. Keep pounding away and maybe find a secret backdoor to enter through. With the flurry of Internet of Things devices, is it harder to conduct a pen test with that many devices and end points? To read this article in full or to leave a comment, please click hereBut what happens if pieces of the network are outside of the fortress? MORE
The cyber attacks they stage are constantly evolving, and now pose a real threat to organizations and agencies in the public sector in particular. Ransomware is a type of malware that has the potential to severely cripple a government agency. How to Prepare for Ransomware Attacks. MORE
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Once the dust of the race settles and the newly elected president is ensconced in the White House (pictured), she or he will have to switch from campaigning to governing, fast. Chart 1: Shift in approach to administration change Source: CEB analysis. MORE
In the second article of how CTO’s can create a framework for enterprises to adopt mobile for growth we look at one of the early decisions to be made - that is choosing to build native apps or adopt the responsive web. They have access to core device level features. MORE
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