How to Measure Customer Experience


More than 5,000 organizations worldwide now have a dedicated CX leader, nearly half of whom report to the CEO. This increasing level of CEO oversight shows the importance of CX to the bottom line, hence the need for measurement,” says Ed Thompson , Distinguished VP Analyst, Gartner.

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How To Prepare For The Coming Recession

Forrester IT

How To Prepare For The Coming Recession: Become An Adaptive Enterprise Recessions are notoriously hard to predict; the timing, severity, and characteristics of recessions are often missed, even by top economists.

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How to deal with cloud complexity

David Linthicum

Cloud-based platforms become complex due to an excess of heterogeneity and fewer common services. We all wish we had a formula to plug in a few data points and have a cloud complexity ranking pop out, but it’s not that easy. The modern way to develop software. |

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How To Onboard Startups

Forrester IT

There’s even a whole industry of matchmakers – platforms and accelerators that aim to […]. Large corporates and startups seems like a match made in heaven. The former have the customer base, budget, and scale that the latter crave.

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Team Leadership in the Age of Agile

Speaker: Roy Osherove, Technology and Leadership Consultant

As a senior software leader, you spend much of your time trying to optimize your team's performance – from increasing delivery rate and velocity to reducing defect rates and waste. However, as software leaders, we often find that as we go to implement these approaches, we feel stuck.

How to Change Office 365 Update Channel with SCCM Run Script


and Facebook Page to get latest updates. In this post, I will provide you a most straightforward way to Change Office 365 Update Channel for all your SCCM managed devices. Subscribe YouTube Channel [link]. link].

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How To Improve UX For Employees

Forrester IT

Recently, I attended Rosenfeld Media’s Enterprise Experience Conference, as an input to research I’m conducting about enterprise UX.

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How to Revitalize a Stalled Digital Transformation


A large telecommunications company is under pressure to digitalize its services and business processes, but initiatives keep stalling. The main problem sits with five of its business leaders, each with the belief that they’re primarily accountable for the transformation, and each with a different view of how it should be accomplished. But technology issues are usually the easier things to work through. Only a vision that’s meaningful and easy to understand is actionable.

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How to stop people from causing bad cloud architectures

David Linthicum

On one side, you have somebody with a very different opinion as to what technology should be used and how. These days the battles are about which cloud provider to choose, what database to use, what devops tool chain to engage.

How To Incorporate AI Into Your 2020 Healthcare Strategy

Forrester IT

To no surprise, AI has been a leading area of interest and inquiry among healthcare clients. […]. With 2020 on the horizon, leading healthcare organizations (HCOs) are starting their strategic planning.

Learn How to Remove SCCM Cloud DP


SCCM 1806 onwards you don’t have to have Cloud DP. SCCM Clients can use SCCM CMG to download content. In this post, you will learn the steps to remove SCCM cloud DP. Related Post – How to Setup SCCM Cloud Management […].

How to Make Application Packagers Life Easier – Part 2


and Facebook Page to get latest updates. In this series of posts, I will share tips to make application packagers life easier. In this post, you will see how to setup smart package studio. Related Post – How to Make Application Packagers Life More […].

How To Guarantee A New Generation Of Failure

Forrester IT

It’s back-to-school time, hurray! After the crazy nonstop shenanigans of the summer and having kids at home all day, it’s a bit like being paroled and finally seeing the sun again to have some quiet and be able to actually think.

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Data Center Optimization: How to Do More Without More Money

Data Center Knowledge

DCIM How to… Manage Power and CoolingOperating efficiently and effectively in the land of "more" without more money means optimization at all levels: hardware, software, and even policies and procedures. Read More.

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How to Balance Personalization With Data Privacy


If you were asked to hand over your email address in return for a free pizza or a discount on your daily coffee, would you do it? How often do you tick "Agree" without reading an app's privacy policy? Despite having less trust in brands to use their data ethically, millennials are more willing to provide companies with information in exchange for convenience and personalized experiences, according to a recent Gartner survey.

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How To Pick The Right Partners To Accelerate True Digital Transformation

Forrester IT

Many “transformations” fail to deliver on expectations simply because they are not really transformative. Let’s face it, digital transformation efforts frequently over-promise and under-deliver.

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How to Prevent DRUPS-Related Data Center Outages

Data Center Knowledge

If you're deploying DRUPS, here's what to watch for. How to… Manage Power and Cooling UptimeDRUPS systems were implicated in several high-profile outages recently. Read More.

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How To Build A Better (Digital) Mousetrap

Forrester IT

“Build a better mousetrap, and the world will beat a path to your door.” ” While Ralph Waldo Emerson may not have said these exact words, the principles remain as true as ever today.

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How to Get Started With AIOps


Last year, Australia’s two largest supermarket chains suffered nationwide technical issues, forcing the companies to close stores until the issues were fixed. The reality is that IT teams are dealing with increasing amounts of data and a variety of tools to monitor that data, which can mean significant delays in identifying and solving issues. Put simply, AIOps is the application of machine learning (ML) and data science to IT operations problems.

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How to Handle SCCM Bandwidth Issues with Branch Cache Vs Peer Cache


and Facebook Page to get latest updates. In the current world of IT, organizations look for lower operating expenses are investigating technology solutions that can directly lower costs and improve productivity and value add to the business. Subscribe YouTube Channel [link].

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How to Choose a Container Management Platform

Perficient - Digital Transformation

In this blog, we’ll go further in depth on the multiple options you have when adopting a container management platform, and how to choose which is right for your business. Doing all the work to integrate it into the IT environment. How to choose a container management platform.

How to Become a Product-Centric Organization


However, digital business designs often do not scale because the organization fails to modify its business model and operating model to support its strategy. “We Transformation toward digital business ranks at the top of the CIO agenda for 2019, creating an opportunity for them to own the transformation of products and services, moving beyond an operational role. Nevertheless, CIOs need more than motivation and eagerness to achieve a successful transformation.

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CIO Power Politics: How to Say No Assertively [Video]


How do I say no assertively without damaging relationships and minimize collateral damage?”. The best way to respond is with an “Assertive No,” which allows you to say no, while expressing respect both for the request and the person making it.

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Step-By-Step: How to Clean Install Windows 10


One question that is frequently asked both in person and online as of late is as follows: “How do I perform a clean install of Windows 10 when upgrading from Windows 7 or Windows 8?”

How To Fail And Not Get Fired

Forrester IT

For years now we’ve been promoting the concept of “fail fast” like failure is awesome, something to aspire to. Watson Sr, the Chairman of IBM in its industrial heyday, advised “If you want to succeed, double your failure rate.”

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How to Evaluate an Application Integration Platform [Infographic]


To realize a digital business agenda, organizations must modernize existing platforms and add additional integration platforms to their toolboxes. Gartner provides a guidance framework that offers a structured way to evaluate integration platforms and choose the most effective solution.

How to Architect Your Software Career


What skills and attributes will he need to stay ahead. In the past five to 10 years, the tide of innovation has brought cloud computing , mobile computing, the Internet of Things (IoT), big data, artificial intelligence (AI), automation , the gig economy and digital business. Application leaders must work out how to ride the wave, says Eric Knipp , Practice Vice President, Gartner. “To How will they change, and why does that matter? Now, success is up to you.

CIO Power Politics: How to Defuse Urgent Requests [Video]


While every IT project is important to the business unit or person requesting it, the CIO is often the one who decides what is actually “urgent” and what isn’t. This article has been updated from the original, published on March 13, 2017, to reflect new events, conditions or research.

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Learning How to Learn SCCM Intune Azure


I still get many queries similar toHow to Start Learning SCCM Intune Azure” or “How to Learn Intune” or “How to become an expert in SCCM” or “What is the future of SCCM/ ConfigMgr”. The post Learning How to Learn SCCM Intune Azure appeared first on SCCM Intune Real World Enterprise Experience Blog by Anoop C Nair.

How to Create SCCM Dynamic Collection – Part 2


Most of the organizations are using Dynamic collections to deploy applications. SCCM Education Posts Walkthrough of SCCM Console How to Promote Pre-Production SCCM Client […]. The post How to Create SCCM Dynamic Collection – Part 2 appeared first on SCCM Intune Real World Enterprise Experience Blog by Anoop C Nair. If you ask me whether dynamic collections are best for your SCCM environment, my answer would be no.

SCCM MSIX App Deployment Guide to Deploy 7Zip.MSIX


and Facebook Page to get latest updates. I have shared my experience with MSI to MSIX conversion process in the previous blog post. In this post, you will learn how to create SCCM MSIX app deployment. Subscribe YouTube Channel [link].

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How to use the docker-compose command

Tech Republic Cloud

Find out how to get started working with the docker-compose command

Why And How To Improve The Government Customer Experience

Forrester IT

CX Success Is Vital To Mission Success The need to upgrade the government customer experience (CX) has never been more urgent. I explore these themes in detail in our full report, “Why And How To Improve […

How to simplify IT integration

Computer Weekly

Pressure on IT is mounting and point-to-point integration does not scale. Opening up APIs is one of the approaches now being considered

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How to Take Backup and Restore Office 365 Mailboxes


This confirms a vast number of people using Office 365 to help manage their businesses. Do we need to have a backup for a SaaS solution like […]. The post How to Take Backup and Restore Office 365 Mailboxes appeared first on Anoops.