Remove Data Center Remove Devops Remove Fractional CTO Remove SCRUM
article thumbnail

9 tips for achieving IT service delivery excellence

CIO Business Intelligence

Embrace metrics and iterate To achieve maximum efficiency, Cziomer also suggests focusing service efforts on DevOps Research and Assessment (DORA) metrics, such as “lead time for change” and “time to restore service.” Your leadership team should behave like a Scrum team, enabling end-to-end delivery and support.”