Thu.May 23, 2024

article thumbnail

Frenemies Forever — The Tension Between CRM And CCaaS Vendors

Forrester IT

There was a time when automatic call distributor (ACD) systems and customer relationship management (CRM) systems did very different things, with some integration but no real overlap. In the support world, CRM systems managed tickets and customer details, while ACD systems connected callers to agents and managed interactions.

System 264
article thumbnail

From Hype to Reality: “Doing AI” instead of “Talking AI”

Eric D. Brown

Everyone’s talking about AI these days. It’s a technology that promises a revolution. But how many people are actually “doing” AI? How many are digging into AI, not just scratching the surface with buzzwords but implementing AI and learning from their successes and failures? When I say “Implementing AI,” I need to clarify that I’m not talking about the superficial level of use many are engaging in today; I’m talking about deep integration.

Tools 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

AI, Platforms, And Big Promises: What We Saw At Red Hat Summit

Forrester IT

IT platform teams’ responsibilities in 2024 are expanding radically. They’re being asked to provide cost-effective alternative solutions for the VMware virtualization technology that typically dominates enterprise IT.

Vmware 235
article thumbnail

From Hype to Reality: "Doing AI" instead of "Talking AI"

Eric D. Brown

Everyone's talking about AI these days. It's a technology that promises a revolution. But how many people are actually "doing" AI? How many are digging into AI, not just scratching the surface with buzzwords but implementing AI and learning from their successes and failures? When I say "Implementing AI," I need to clarify that I'm not talking about the superficial level of use many are engaging in today; I'm talking about deep integration.

Tools 130
article thumbnail

Don’t Get Left Behind: Leveraging Modern Product Management Across the Organization

Speaker: Kat Conner

The challenge of delivering the right product at the right time while aligning with strategic objectives is more pressing than ever. Product management is evolving and gaining greater recognition as the means to creating this connection. Join our upcoming webinar and learn how to streamline your product development processes, infuse product thinking across the organization, and bridge the gap between vision and delivery.

article thumbnail

NC TECH Panel Ponders Cyber Future and Possible New Threats

Information Week

A group of cybersecurity experts discussed the growing threat landscape and quickly changing technologies during an event in North Carolina.

Groups 173
article thumbnail

IBM brings AI assistant to mainframe, promises Linux version

Network World

The IBM mainframe is the latest platform to gain a generative AI-based assistant to simplify automation and help customers with routine tasks. IBM rolled out its new watsonx Assistant for Z v1, which will tie together automation coding and watsonx AI technology to ease mainframe operations. “Users can seamlessly import existing trusted automation created with Ansible, job control language (JCL), and REXX as skills into the product catalog,” wrote Parul Mishra, vice president, product management

IBM 131

More Trending

article thumbnail

Open RAN and HashiCorp are making us rethink openness

Network World

While some enterprises looking at private 5G have followed 5G’s Open RAN development as part of their assessment or deployment plans, most tell me the technology is for network operators, and they pay it little mind. The announcement that IBM is buying HashiCorp stirred a lot more enterprise interest. As it turns out, both are linked to issues with the very concept of open technology that most enterprises depend upon.

article thumbnail

Autopilot without Device Hash Upload AVD Windows 365 Support and Real Progress Bar

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Autopilot without Device Hash Upload AVD Windows 365 Support and Real Progress Bar appeared first on HTMD Community Blog #1 Modern Device Management Guides by Krishna R.

Windows 120
article thumbnail

Seattle resident files FTC complaint alleging Uber, DoorDash mislead customers with ‘junk fees’

GeekWire

DoorDash orders in Seattle include a $4.99 “SEA Regulatory Response Fee” to “help cover DoorDash’s increased operating costs” as a result of new minimum wage standards implemented by the city. (GeekWire Photos / Taylor Soper) A new complaint asks the Federal Trade Commission to investigate fees that Uber and DoorDash added to customer orders in Seattle following the implementation of a minimum wage law earlier this year.

Nonprofit 132
article thumbnail

Robopack Intune Patching Solution is Free for Smaller Customers and NGO

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Robopack Intune Patching Solution is Free for Smaller Customers and NGO appeared first on HTMD Community Blog #1 Modern Device Management Guides by Gopika S Nair.

article thumbnail

10 Rules for Managing Apache Cassandra

It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.

article thumbnail

VMware price hike forces Australian company with 24,000 virtual machines to jump ship

TechSpot

Computershare is an Australian corporation that provides financial products to stock exchanges and investor services around the world. It was significantly involved with VMware virtualization technology before Broadcom acquired VMware. However, according to recent remarks by Computershare CTO Kevin O'Connor, the company will likely abandon VMware's hypervisor soon to focus.

Vmware 131
article thumbnail

3 Easy Methods to Reset Windows 11 PC

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post 3 Easy Methods to Reset Windows 11 PC appeared first on HTMD Community Blog #1 Modern Device Management Guides by Sumitha P.

Windows 117
article thumbnail

IBM X-Force Report: Grandoreiro Malware Targets More Than 1,500 Banks in 60 Countries

Tech Republic Security

Find out how Grandoreiro banking trojan campaigns work and the countries targeted, as well as how to mitigate this malware threat.

Malware 135
article thumbnail

Huge Outage Microsoft Copilot is Down

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Huge Outage Microsoft Copilot is Down appeared first on HTMD Community Blog #1 Modern Device Management Guides by Vidya M A.

Microsoft 114
article thumbnail

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

article thumbnail

Possibilities at the Edge: Putting Intelligence Where your Data is

CIO Business Intelligence

The major technology trend of the past decade has been mass migration to the cloud. The economies of scale and breadth of online services have meant that organizations of all sizes have adopted cloud services for a variety of IT functions, to such an extent that modern approaches to building and running applications are now described as “cloud native.

Data 123
article thumbnail

The Fall of the National Vulnerability Database

Information Week

Since its inception, three key factors have affected the NVD's ability to classify security concerns -- and what we're experiencing now is the result.

Security 111
article thumbnail

US lawmakers advance bill to close loopholes in AI export controls

CIO Business Intelligence

The House Foreign Affairs Committee has advanced a bill that would enhance the White House’s ability to regulate the export of AI systems, amid ongoing efforts to tighten grip on key technologies. “The US-China Economic and Security Review Commission reported last year that China is using commercial AI advancements to prepare for military conflict with Taiwan,” bill co-author and House Representative Michael McCaul said in a statement.

article thumbnail

6 Cores vs. 16 Cores: How Well Have Ryzen 5 CPUs Aged?

TechSpot

AMD's Ryzen 5 5600 was always competitively priced and presented excellent value for gamers. However, it's a good time to pose the question: how well has it aged, and should you have bought an 8-core or even 16-core CPU instead?

118
118
article thumbnail

10 Rules for Managing Apache Kafka

Without proper guidance, it’s easy to miss out on Kafka’s full capabilities. While not the easiest technology to optimize, Kafka rewards those willing to explore its depths. Under the hood, it is an elegant system for stream processing, event sourcing, and data integration. Download this white paper to learn the 10 critical rules that will help you optimize your Kafka system and unlock its full potential.

article thumbnail

Navigating Risk Management in the Age of AI

Information Week

Safeguarding against AI risk amidst rising innovation and a shifting global regulatory landscape.

144
144
article thumbnail

You searched Google. The AI hallucinated an answer. Who’s legally responsible?

Vox

14 May 2024, USA, Mountain View: Google CEO Sundar Pichai speaks at Google I/O. At the developer conference, everything revolved around the topic of artificial intelligence (AI). Photo: Christoph Dernbach/dpa (Photo by Christoph Dernbach/picture alliance via Getty Images) Google’s shift toward using AI to generate a written answer to user searches instead of providing a list of links ranked algorithmically by relevance was inevitable.

Google 114
article thumbnail

AI companies sign new voluntary commitments pledging AI safety

TechSpot

Some of the most important companies working with AI algorithms and services have signed a new voluntary agreement to promote AI safety, making their operations more transparent and trustworthy. The agreement, introduced ahead of the recent AI Seoul Summit, provides no enforceable measures to control unsafe AI services, but it.

Company 111
article thumbnail

Final test: Amazon’s Project Kuiper begins to deorbit prototype broadband satellites

GeekWire

One of Amazon’s prototype satellites is seen in an orbital “selfie” from October 2023. (Amazon Photo) After a series of successful tests, Amazon says it has begun the monthslong process of bringing two prototype satellites for its Project Kuiper broadband internet constellation down from orbit. “The last milestone in our Protoflight mission is deorbiting Kuipersat-1 and Kuipersat-2,” Amazon said today in an online update.

Network 111
article thumbnail

Human-Centered Cyber Security Training: Driving Real Impact on Security Culture

Speaker: Speakers:

In today's digital age, having an untrained workforce can be a significant risk to your business. Cyber threats are evolving; without proper training, your employees could be the weakest link in your defense. This webinar empowers leaders like you with the tools and strategies needed to transform your employees into a robust frontline defense against cyber attacks.

article thumbnail

Astronomers discover potentially habitable Earth-sized exoplanet 40 light-years away

TechSpot

Gliese-12b is located about 40 light-years away in the constellation Pisces, and orbits a cool red dwarf known as Gliese 12. It was observed using NASA's TESS (short for Transiting Exoplanet Survey Satellite), with supporting data from other observatories.

Survey 110
article thumbnail

The Biden administration is actually doing something about ludicrously expensive concert tickets

Vox

Buying concert tickets is a drag, as Taylor Swift fans know all too well. When tickets first went on sale for her highly anticipated Eras Tour in November 2022, fans agonized over hours-long queues and frozen screens before Ticketmaster’s website ultimately crashed. Many failed to procure tickets, which were ultimately sold on the secondary market for as much as $11,000.

article thumbnail

From IT leader to tech spinoff CEO: How to win a CIO-plus role

CIO Business Intelligence

Early in his career, Andrew Brock was told by a mentor that, to reach the C-suite, you have to take assignments across the various drivers of a P&L: marketing, operations, information technology, and so on. At the time, Brock had held finance-related roles of increasing responsibility at household brands such as Kraft and PepsiCo at the time, and the advice piqued in Brock a curiosity that has since marked his career.

How To 105
article thumbnail

Snapdragon X Windows PCs should run over 1,000 games at playable framerates, super resolution improves performance

TechSpot

While presenting the new Arm-based Copilot+ PCs, Microsoft began demonstrating games like Baldur's Gate 3 and Borderlands with performance that many would find acceptable. Furthermore, an independent database now tracks the compatibility of over 1,000 titles.

Windows 104
article thumbnail

Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

article thumbnail

Insights from Middle Eastern CIOs: AI’s transformative impact on healthcare

CIO Business Intelligence

In recent years, the healthcare industry has undergone a remarkable transformation propelled by technological advancements, reshaping the landscape of patient care and medical practices. Tech leaders within this sector have been at the forefront of this revolution, spearheading innovations that have catalyzed unprecedented growth and progress. From the adoption of electronic health records (EHR) to the integration of artificial intelligence (AI) in diagnostics and treatment planning, technology

article thumbnail

Windows 11 24H2 enters Release Preview channel, adding HDR backgrounds, Sudo, 7z, and more

TechSpot

Windows 11 24H2 is now available to users in the Release Preview channel. This update includes new features such as native support for 7z, HDR backgrounds, Wi-Fi 7, and more. The new build closely resembles the update most Windows 11 users will receive later in 2024.

Windows 103
article thumbnail

Salesforce, Microsoft vets raise $8M for new AI cybersecurity startup

GeekWire

Averlon co-founders Sunil Gottumukkala (left) and Vishal Agarwal. (Averlon Photo) A new Seattle-area startup is using artificial intelligence to help overwhelmed security teams identify high priority security flaws and mitigate threats. Averlon just raised $8 million in a seed round led by Seattle-based Voyager Capital, with participation from Salesforce Ventures, Outpost Ventures, and several prominent security execs.

Microsoft 101
article thumbnail

SEC Provides Clarity on Disclosing Material vs. Non-Material Cyber Incidents

SecureWorld News

The U.S. Securities and Exchange Commission (SEC) has issued new guidance aimed at clearing up confusion around how public companies should disclose cybersecurity incidents under the agency's recently adopted disclosure rules. In a May 21, 2024, announcement from Erik Gerding, Director of the SEC's Division of Corporation Finance, the agency clarified that only cybersecurity incidents determined by a company to be material should be disclosed via an 8-K filing under the new Item 1.05.

article thumbnail

7 Leadership Themes for Procurement & Supply Chain Leaders in 2024

Procurement and supply chain leaders are presented with their fair share of challenges, with a host of tools and strategies to resolve them. That said, what’s the best path forward to leverage this year’s trends? In this recap of a recent GEP-WBR webinar, 7 Leadership Themes for Procurement & Supply Chain Leaders in 2024, GEP’s Pramod Sethumadhavan explores seven vital leadership trends that will help guide procurement and supply chain decision-makers.