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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

He notes that the service now allows the company’s service desks to focus on important accelerated tickets such as hardware requests and software approvals, rather than password resets and account unlocks; each month, AgentAsk resolves about 458 tickets of the former and 164 tickets of the latter.

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11 ways to reduce your IT costs now

CIO Business Intelligence

Audit all contracts IT organizations almost always pay for more than the business actually needs for hardware, software, and networking. But one way to approach this is to put “a big scary number” on the technology debt and take that to the board, Buchanan says.

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The Hacker Mind Podcast: Hacking Industrial Control Systems

ForAllSecure

So the ICS village started about eight years ago at DEF CON to bring education awareness and exposure to industrial control systems. Vamosi: who is attracted then to this village you said you wanted to educate? That hardware is the same type of hardware you can find in your hospitals. Let me start over that.

System 52
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The Hacker Mind Podcast: DEF CON Villages

ForAllSecure

There is other ones such as the car hacking village and stuff but so the the API says village started several years ago at DEF CON to bring education awareness and exposure to industrial control systems technology security. We get the InfoSec people that that were on enterprise systems. Vamosi: Yes that.