Of course this isn't a problem unique to the tech industry. But the tech industry sits at the heart of the digital transformation of many businesses -- helping their customers take advantage of their technology to transform their businesses. MORE

I have written before about the ways industrial and manufacturing firms are reinventing themselves, to become more efficient and better able to win, serve, and retain customers. MORE

Read the full report here. age of the customer MORE

Hannover Messe, the leading global trade fair for everything industrial, offers a great opportunity to feel the pulse of digital momentum in the industrial context. MORE

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Forrester has been measuring Net Promoter Score (NPS)* for four years as a part of our annual CX Index survey. Because customer experience (CX) pros have been asking how their firm’s NPS compares to other firms’ scores and what “good” is, we decided to publish our NPS data for the first time. MORE

US Treasury Secretary Steve Mnuchin followed up in a CNBC interview loudly endorsing the antitrust scrutiny: he said that Amazon has not only “destroyed the retail industry in the US” but that it has also hurt competition. Last week, the DOJ announced an antitrust investigation of Big Tech. MORE

Moreover, they seek vertical-specific clouds and cloud services, or clouds that are known to do well in a particular industry or sector and have services aligned with those industries. Although this may make sense at a broad level, there are some things that should call this industry-specific approach into question as you move to the cloud. Capabilities matter more than industry. MORE

Augmented reality (AR) and virtual reality (VR) have become the cool must-haves for industrial technology vendor keynotes. augmented reality internet of things (IoT) Manufacturing virtual reality AR AR/VR/ AI/ IoT IIoT industrial internet of things internet of things IoT mixed reality VR MORE

McAfee says shift in industry’s approach is evidenced by adoption of its Data Exchange Layer and new collaborations through McAfee Security Innovation Alliance MORE

The health industry is constantly changing and improving. With all of the innovation happening in the field today, many people are excited for the future MORE

Pharmaceutical Industry today, is a goldmine of opportunities. This is why employee training in the pharmaceutical industry has become one of the major pillars of its success. This blog talks about training method for employees of the pharmaceutical industry. MORE

Car firms are becoming more tech savvy, but connected cars open up a whole new set of challenges MORE

We explore how back-office IT is being applied to industrial machines MORE

2018 brought no calm to the smartphone industry, and Apple’s Q1 2019 earnings are an indication that this trend will continue this year. After years of consistent double-digit growth rates, a slowdown in smartphone sales that started in 2017 continued in 2018. MORE

AI analytics has increased the productivity and efficiency of a range of industries ranging from manufacturing to retail. Artificial intelligence (AI) has become a part of life so quickly and seamlessly that many of us are still unaware of how deeply it has impacted society. MORE

Unprecedented Growth Chief customer officers and chief experience officers were once a small community of visionaries and practitioners pioneering customer experience (CX) across industries. MORE

Organisations should mitigate six key vulnerabilities in industrial control systems to reduce the risk of cyber attack, warns security firm FireEye MORE

banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile BankingDigital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. MORE

The utilities industry is rapidly modernizing its infrastructure, adding more digitized equipment and connectivity across devices, plants, and systems. This evolution to “smart infrastructure” represents a positive, paradigm shift for the industry. Unfortunately, the security policies of many utilities have not evolved along with it, leaving them incredibly vulnerable. Utilities are investing heavily to modernize infrastructure. In […]. Cyber Security News MORE

The bitcoin industry has become one of the top 10 industries most targeted by distributed denial of service attacks, a report has revealed MORE

The information security community is failing to educate users in a way that helps then understand cyber threats and change their behaviour, according to consultant Jessica Barker MORE

My colleague Michele Pelino and I published “The Forrester Wave™: Industrial IoT Software Platforms, Q4 2019” recently, and we’ll be discussing the findings in more detail in a webinar on 30 January. MORE

Professionals from the cybersecurity industry have called for clarity regarding the role of Chief Information Security Officers (CISOs). Research from Cyber Security Connect UK (CSCUK), a forum for cybersecurity professionals, has stated that CISOs are being pulled into job requirements outside their jurisdiction and that there is a lack of transparency about the responsibilities of cybersecurity […]. MORE

Apart from all the industries, it has been touching, the modern healthcare industry has been receiving paramount importance. The milestones achieved by Artificial Intelligence have the world on its toes. There has been an exemplary shift in the way patients are diagnosed by doctors because they now have a good amount of actionable data that […]. Artificial Intelligence News MORE

Read Fabian Westerheide take a look at the global challenges faced by the artificial intelligence industry on Forbes : Whoever controls the strongest artificial intelligence controls the world. Artificial intelligence is the most important technology of the 21st century. It is therefore important to understand global ambitions and movements. In this article I examine the […]. MORE

Enterprise Resource Planning (ERP) software is quickly becoming a standard software solution in the manufacturing industry. ERP software does everything from collecting and managing information to providing industry-specificIn fact, it's thanks to this software that manufacturers are at the forefront of technology: ERP is able to give small business owners a complete insight into their business. MORE

What we know: December 13th 2018 – GE announces the formation of a new industrial IoT software business with $1.2bn in revenue (based on GE Digital sales). With GE establishing a new stand-alone software business, we examine what it means for existing and potential customers of GE Digital and for GE. The new IIoT company […]. digital business digital disruption internet of things (IoT) IoT software platforms MORE

Information Technology Blog - - How to Compete with Industry Leaders - Information Technology Blog. Something that every small business struggles with no matter what industry they are in is competing with industry leaders. MORE

Read Rob Csernyik’s article about how to invest in the Industrial Internet of Things on Barrons : Smart home products like Google Nest, Ring, and smart refrigerators have kept consumers ahead of the curve of the Internet of Things (IoT), which refers to the interconnection of everyday objects via the internet. MORE

The news over the weekend that HP was splitting into two separate businesses made me deeply ruminate over the future of the IT industry — helped along by a few adult beverages.   Plenty of examples of both in the industry today. MORE

In the face of a growing shortage of cyber security skills around the world, the security industry itself needs to do more to attract people MORE

This report takes a look at some of the industries and processes that are most dramatically undergoing a transformation in response to the […]. MORE

What is more important to you: data security or physical security MORE

The utilities industry is no different. And 20 years from now, the industry will be very different. Utilities companies are among many asset-intensive industries poised to benefit richly from these technologies. Business models change. MORE