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Leveraging Organizational Knowledge: Becoming a Knowledge-driven Organization in response to more knowledgeable customers in the luxury market

Leveraging Organizational Knowledge

You may be interested in the white paper in the library on my website called A Value Network Approach ([link] I provides a quick overview of the thinking behind the method. TCS KM maturity model Enterprise 2.0 Hopefully we will have something to report on this sometime later this year.

SOA 40
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5 Driving Forces of Global Professional Services

Trends in the Living Networks

A little while ago I co-authored a White Paper for SAP titled Service Delivery Innovation: Creating Client Value and Enhancing Profitability , focused on large professional services organisations. In the course of preparing for the session I looked back at this paper. Source : Service Delivery Innovation SAP White Paper.

SAP 126