BBC on Retail Robots

CTOvision

This is a great video because it captures the state of robotics in the retail industry. It starts off with developments pioneered by Amazon in their warehouse and fulfillment centers, and also includes the safety devices used by humans who need to interact with these dangerous robots.

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Future Of Retail: Implementing Artificial Intelligence In 2019

Forrester IT

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.

Future Of Retail: Applying 2019 Business Insights (BI) Predictions To Retail

Forrester IT

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year.

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Future Of Retail: How Social Communities Will Impact Brands And Retailers In 2019

Forrester IT

Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted

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A global point of view: online luxury retail

Forrester IT

How digital will change luxury retail? What are the key online luxury retail trends in the West and Asia Pacific? B2C ecommerce global ecommerce online retail retail social commerceMy colleague Michelle Beeson and I shared our point of views.

Retail 169

Future Of Retail: B2C Marketing And Loyalty In 2019 

Forrester IT

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.

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Benchmark Your Retail Technology Investment Plans

Forrester IT

When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation. Retailers will invest in SaaS to manage application load variability, such as holiday shopping.

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Future of Retail: How Brands Should Handle Automation In 2019

Forrester IT

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted

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Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations

Forrester IT

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

Retail 147

Future of Retail: “Applying 2019 Predictions to Retail” Blog Series

Forrester IT

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” ” In our blog series, we will explore how predictions across AI, automation, CX, loyalty, B2C Marketing and other areas, will impact retail and […].

Forrester Retail Wave: European Retailers Are Raising The Bar For Mobile App Experiences

Forrester IT

My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […].

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Future Of Retail: How Brands Will Address Employee Experience In 2019

Forrester IT

To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019.

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How machine learning can drive retail success

Datacponomy

After retailers suffered a bad year with bankruptcies, store closures and lower store footfall, we discuss why now is the time for retailers to invest in data and advanced technologies to boost consumer relations. Bricks and mortar retailers would sooner forget 2018.

Retail 113

Predictions 2019: Retailers Must Invest In Digital To Navigate Change And Foster Loyalty

Forrester IT

Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more.

Retail 176

The State Of Retailing Online 2019: Omnichannel, Personalization, And Marketing

Forrester IT

We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF). This research summarizes how retailers and digital business professionals are thinking about and investing in their stores and online businesses. digital marketing ecommerce online retail personalization

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Future of Retail: Put Customer Experience Front And Center In 2019

Forrester IT

To help retailers and brands in 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions to Retail.” Gownder about how automation will affect retailers in 2019. age of the customer customer experience retail

Retail 141

To Thrive In Retail, Obsess About Your Customers And Invest In Your Associates

Forrester IT

Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.” So what is holding retailers back from reaching […]. age of the customer customer experience online retail retail Customer Experience (CX) digital retail

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Luxury Retail 2018: What A Difference A Year Can Make

Forrester IT

age of the customer always addressable customer customer centricity digital business digital customer experience digital disruption digital transformation online retail retail

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AI In Retail? Nope – Start With Automation

Forrester IT

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. artificial intelligence (AI) low-code platforms retail robotic process automation (RPA

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10 Ways to Make Retail Training More Impactful

Kitaboo

The importance of retail stores can be seen with the emergence of new stores every year. NRF forecasts that retail sales in 2019 will increase between 3.8% How do you ensure that your retail staff provides a good shopping experience? Through retail training of course. Your retail staff interact with them and help them make purchases, assisting them in their buying journey. Did you know that 1 in 4 of America’s working teenagers works in retail?

Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

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10 Ways to Make Retail Training More Impactful

Kitaboo

The importance of retail stores can be seen with the emergence of new stores every year. NRF forecasts that retail sales in 2019 will increase between 3.8% Your retail staff interact with them and help them make purchases, assisting them in their buying journey. The retail industry directly employs 29 million Americans , making it the largest private sector-employer in the U.S. Did you know that 1 in 4 of America’s working teenagers work in retail?

Just Released: Top Retail Tech Investments For 2018 — Overview

Forrester IT

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study. This year, we interviewed more than 30 retail industry professionals to ask about retail […].

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2018 Retail Best Practices Extended: Mobile Web

Forrester IT

Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. age of the customer customer experience mobile commerce (mCommerce) mobile engagement mobile moments mobile shopping mobile web online retail retail digital retail mobile mobile commerce

JLab 2017 retail startups describe tackling retail’s biggest challenges

Computer Weekly

This year’s cohort of retail startups in the JLab accelerator describe the retail challenges their businesses face and how the 2017 JLab differs from the rest

Retail 144

Outlook For 2019: The State Of Retail Payments Report

Forrester IT

“The State Of Retail Payments — Outlook For 2019” is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers’ views and decisions about payments. payments Payments retailIt outlines key priorities and challenges for digital business professionals and payment decision makers. The role of emerging digital payments and how merchants are investing […].

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Mobile In-Store Retail Delivers Service, Efficiency and Convenience

Forrester IT

age of the customer consumer mobile activities digital customer experience employee engagement mobile engagement mobile shopping retail associate enablement digital retail digital store mobileIn-Store Mobile Delivers Service, Efficiency, and Convenience.

Retail 120

Retailers Still Struggle To Differentiate Through Customer Experience

Forrester IT

The barrier has never been lower for retail shoppers to compare offerings and try new companies. However, we found that most retailers continue to struggle at delivering great experiences to their customers. age of the customer customer experience customer experience index (CX Index) online retail retailSuperior customer experience (CX) helps foster loyalty and, at the end of the day, CX leaders grow revenue faster than CX laggards.

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16 Retail Trailblazers To Learn From In 2019

Forrester IT

On our morning news feeds, we see headlines chock-full of emerging tech that is supposedly changing the game for next generation retail experiences.

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Is tech investment taking away retail jobs?

Computer Weekly

Jobs in retail are in decline, and many blame increasing costs and investment in technology – but what should retailers do to adapt to tech disruption

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Just Published: The Forrester Retailer Wave™ On US Mobile Apps

Forrester IT

Today’s Retail Apps Meet mCommerce Purpose, but Fail To Inspire Omnichannel Shopping Brendan Miller and Madeline King The Forrester Industry Wave evaluates digital experiences of firms; they highlight digital best practices from leading firms and help our clients better understand what digital strategies will best win, serve and retain customers. Retailers have more work to do […

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eCommerce Will Account for 36% of Global Fashion Retail Sales by 2022

Forrester IT

Fashion is the second largest retail category after grocery. Brick-and-mortar and eCommerce retailers are vying for shoppers’ attention and dollars. In our recently published Online Fashion Retail […].

Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

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How artificial intelligence is powering retail customer experience

Computer Weekly

Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised

Retail Checkout: Who’s Doing it Right?

Perficient - Digital Transformation

It’s no secret that cashiers at retailers are starting to be replaced by self-checkout options. The rise and success of Amazon Go has the retail industry adopting new technologies to remain contenders in customer satisfaction. The majority of big chain retail establishments are implementing new checkout options: express checkout, curbside pick-up, registers for customers to check themselves out, and scan and go.