Future Of Retail 2020: Retailers Will Create Bold Employee Experiences

Forrester IT

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

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Future Of Retail 2020: Retail CMOs Must Invest In Total Brand Experience

Forrester IT

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. Madeline Cyr: CMO positions at retailers and […].

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Future Of Retail 2020: Retail B2C Marketers Manage Influencers, Marketing Partnerships, And DTC Acquisitions

Forrester IT

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

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How Retail Omnichannel Commerce Stands in 2020

Forrester IT

Retailers must ensure the continuity of information and resources across digital and store touchpoints — or risk losing customers to competitors that do. Customers believe they are engaging with one unified brand or organization, regardless of the device or touchpoints that they use.

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5G In The Retail Sector

Forrester IT

5G will speed up the transformation of the retail sector by delivering technology building blocks for frictionless end-to-end experiences. age of the customer retail 5G infrastructure networking Telecommunications

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Future of Retail 2020 – Retail Industry CIOs Will Invest In Automation, Data, And Employees

Forrester IT

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague, Madeline Cyr, and I interviewed experts within Forrester for our series: “Applying 2020 Predictions To Retail.”

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Amazon Has “Destroyed the Retail Industry”: True or False?

Forrester IT

US Treasury Secretary Steve Mnuchin followed up in a CNBC interview loudly endorsing the antitrust scrutiny: he said that Amazon has not only “destroyed the retail industry in the US” but that it has also hurt competition. Last week, the DOJ announced an antitrust investigation of Big Tech.

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A global point of view: online luxury retail

Forrester IT

How digital will change luxury retail? What are the key online luxury retail trends in the West and Asia Pacific? B2C ecommerce global ecommerce online retail retail social commerceMy colleague Michelle Beeson and I shared our point of views.

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Future Of Retail: Applying 2019 Business Insights (BI) Predictions To Retail

Forrester IT

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year.

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Future Of Retail: Implementing Artificial Intelligence In 2019

Forrester IT

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.

Retail Mobile App Experiences: New Best Practice Series

Forrester IT

Mobile is the dominant digital touchpoint in retail and mobile apps play critical role – consumers who down load a retailer’s app are likely to be more loyal, but that does not mean they wont uninstall the app if it does not meet their expectations!

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NRF 2020: Robotics Realize Real Time Retail

Forrester IT

They showed how to deliver real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. age of the customer retail robotic process automation (RPA) NRF 2020 real time retail retail supply chain robotics

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Retailers, Prepare Wisely: DDoS Remains A Holiday Threat

Forrester IT

A distributed denial of service attack can turn a retailer's holiday season from merry to miserable. age of the customer holiday retail security & risk DDoS ecommerce HolidayLearn how to protect yourself.

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Future Of Retail: How Social Communities Will Impact Brands And Retailers In 2019

Forrester IT

Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted

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Future Of Retail: B2C Marketing And Loyalty In 2019 

Forrester IT

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.

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Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations

Forrester IT

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

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New Retail Isn’t The Future — It’s The Present

Forrester IT

The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon.

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A Belated Gift For Retailers: Holiday 2019 Recap Webinar

Forrester IT

This blog post is part of Forrester’s Holiday 2019 retail series. During the past few weeks, retailers have begun to release their quarter 4 earnings – which includes holiday results for many of them. holiday retail

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European Retail CX Scores Are Gradually Improving

Forrester IT

The launch of Forrester’s CX Index reports for UK and French retailers is a great way for me to dive into the topic of customer experience in a broader way than I have in the past, with a particular focus on the dynamics of the European market.

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Benchmark Omnichannel Retail And Digital Store Capabilities In Singapore

Forrester IT

We just published two retail benchmark reports for Singapore, assessing retailers’ omnichannel retail capabilities and digital store capabilities, respectively. digital business digital transformation omnichannel customer experience retail store of the future

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NRF 2020 : Robotics Realize Real Time Retail

Forrester IT

They showed how to deliver Real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. age of the customer NRF 2020 real time retail retail supply chainI’ve just returned from NRF 2020.

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2019 US Online Holiday Sales: Retailers, Buckle Up For A Strong Season

Forrester IT

The most wonderful time of the year for retailers is fast approaching. holiday online retail retailGet a sneak preview of the forecast for US online holiday sales.

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Forrester Retail Wave: European Retailers Are Raising The Bar For Mobile App Experiences

Forrester IT

My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […].

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Retail’s Secret Growth Weapon: Generous, Flexible Online Returns

Forrester IT

Digitally native startups are shifting shopper expectations with their customer-centric return processes, leading traditional retailers to rethink how they handle returns. I recently dug into returns and the result is my new research, “Retailers, Reduce The Pain of Online Returns.”

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Future of Retail: How Brands Should Handle Automation In 2019

Forrester IT

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted

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Values-Based Selling Will Help Retailers Win Consumers’ Spend

Forrester IT

age of the customer digital business holiday retail values-based customer experience Corporate values digital retail ecommerce holiday season philanthropic marketing social responsibility

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Future of Retail: “Applying 2019 Predictions to Retail” Blog Series

Forrester IT

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” ” In our blog series, we will explore how predictions across AI, automation, CX, loyalty, B2C Marketing and other areas, will impact retail and […].

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Retailers And Brands: Clean, Plan, Monitor, Cross-Train, Reassure — Then Repeat

Forrester IT

The spread of the coronavirus (COVID-19) is impacting everything from global stock market vacillations and travel to retail traffic and buying patterns. Specifically, savvy retailers and brands will: Create a reassuring […].

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Benchmark Your Retail Technology Investment Plans

Forrester IT

When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation. Retailers will invest in SaaS to manage application load variability, such as holiday shopping.

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BBC on Retail Robots

CTOvision

This is a great video because it captures the state of robotics in the retail industry. It starts off with developments pioneered by Amazon in their warehouse and fulfillment centers, and also includes the safety devices used by humans who need to interact with these dangerous robots.

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Customers Value Sustainability — Brands And Retailers Must, Too!

Forrester IT

Is it just us, or is the conversation about retail social and environmental impact getting louder? age of the customer brand experience corporate social responsibility customer data customer insights retail sustainability brand brand values Corporate values innovation

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New Retail Updates — Key Takeaways From Alibaba Cloud Summit 2019

Forrester IT

It’s been nearly two years since Alibaba first showcased New Retail — its strategy to redefine commerce by blending online and offline ecosystems to create seamless customer experience and improve retail efficiency — on Singles’ Day 2017.

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Future Of Retail: How Brands Will Address Employee Experience In 2019

Forrester IT

To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019.

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Predictions 2019: Retailers Must Invest In Digital To Navigate Change And Foster Loyalty

Forrester IT

Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more.

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To Thrive In Retail, Obsess About Your Customers And Invest In Your Associates

Forrester IT

Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.” So what is holding retailers back from reaching […]. age of the customer customer experience online retail retail Customer Experience (CX) digital retail

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