INDUSTRY INSIGHTS YOUR PEERS ARE READING
online retail retail Uncategorized Home DepotThis week, The Home Depot announced that it is pressing the gas further on its digital initiatives by augmenting its existing 2,800 person tech team with another 1,000 IT, product and CX tech workers. What’s behind this? Not one to rest on its laurels, The Home Depot knows that it needs to grow its digital […]. MORE
104 Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads. MORE
From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers MORE
This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018 social marketing digital retail retail social media MORE
Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads. MORE
Chatting, by definition, is meaningless, trivial talk – but web “chatting” is anything but; it is starting to transform digital customer experiences. And it works. Customers want to use chat. Forty-five percent have used it to interact with a live agent in 2017. The companies that get it are moving towards a holistic chat strategy […]. customer engagement online chat sales MORE
Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised MORE
Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone MORE
Computer Weekly looks over how the shifting consumer landscape has changed the retail industry during 2016, with increased collaboration, growing consumer power, and mergers and acquisitions MORE
Forrester readers sometimes ask me if machine learning can really have any relevance to retail. We start by discussing their current approach to demand management. How do they determine the assortment nd depth and breadth for each store cluster or even for each store? Depending on sales history alone to plan assortment depth and [… MORE
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Read Kass Dawson list five questions that every retailer who intends to use Internet of Things connected devices in their stores should be ready for on Ad Age : McKinsey estimates that by 2025, the potential economic impact of the Internet of Things (IoT) in retail could be anywhere from $410 billion to $1.2 MORE
As the EU’s General Data Protection Regulation compliance deadline approaches, retail data breaches remain unacceptably high, a data threat report reveals MORE
Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. artificial intelligence (AI) low-code platforms retail robotic process automation (RPA MORE
Learn more about the state and status of new digital transformation in the retail industry. The post The New Retail Frontier appeared first on Speaking our Mind. Retail CPGDigital transformation is revolutionizing every industry. MORE
Consumers want retailers to implement applications that can be used in-store to offer personalisation and convenience MORE
age of the customer consumer mobile activities digital customer experience employee engagement mobile engagement mobile shopping retail associate enablement digital retail digital store mobileIn-Store Mobile Delivers Service, Efficiency, and Convenience. MORE
His post is also relevant to non-retail organizations and even government. The problem is that pricing is a bigger issue in US retail than anyone suspects. Our insights into the US retail ecosystem – based on real-time, comprehensive data feeds – proves that the majority of ecommerce sites are very slow at refreshing online prices. Sanjeev Sularia. MORE
Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. age of the customer customer experience mobile commerce (mCommerce) mobile engagement mobile moments mobile shopping mobile web online retail retail digital retail mobile mobile commerce MORE
As a retailer with substantial revenue at stake, you’ve made your merchandise buys, allocated your marketing dollars, and feverishly analyzed […]. advertising Amazon digital business ForecastView holiday season online retail retail amazon promoted MORE
automotive banking customer emotion customer experience customer experience index (CX Index) emotion Insurance loyalty retail MORE
A breach settlement with 47 US states has taken the cost of the 2013 data breach at retailer Target to more than $220m MORE
The Co-operative Group has brought in BT to revitalise and upgrade legacy networking infrastructure at its food retail business MORE
Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites MORE
Many retailers today face a stacked deck. Consumers are spending their incomes at the highest rate in decades, but not on the retail staples that have traditionally filled retailers’ coffers. The State of the US Retail Shopper report examines the key personal economic factors responsible for turbulence in the US retail industry while highlighting why […]. age of the customer retail MORE
Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned MORE
In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study. This year, we interviewed more than 30 retail industry professionals to ask about retail […]. MORE
Swedish retailer adopts cloud-based software to turn customer browsing into sales MORE
Europol and MasterCard hold a retail cyber attack simulation exercise to raise awareness of the issue and how to respond to attacks, as well as promote information sharing in the sector MORE
The barrier has never been lower for retail shoppers to compare offerings and try new companies. However, we found that most retailers continue to struggle at delivering great experiences to their customers. age of the customer customer experience customer experience index (CX Index) online retail retailSuperior customer experience (CX) helps foster loyalty and, at the end of the day, CX leaders grow revenue faster than CX laggards. MORE
Retail Related Topics Forrester IT
AUGUST 10, 2018
Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. artificial intelligence (AI) low-code platforms retail robotic process automation (RPA
Forrester IT
APRIL 30, 2018
Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. age of the customer customer experience mobile commerce (mCommerce) mobile engagement mobile moments mobile shopping mobile web online retail retail digital retail mobile mobile commerce
Forrester IT
JUNE 15, 2018
age of the customer consumer mobile activities digital customer experience employee engagement mobile engagement mobile shopping retail associate enablement digital retail digital store mobileIn-Store Mobile Delivers Service, Efficiency, and Convenience.
Forrester IT
MAY 30, 2018
In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study. This year, we interviewed more than 30 retail industry professionals to ask about retail […].
Forrester IT
JUNE 26, 2018
The barrier has never been lower for retail shoppers to compare offerings and try new companies. However, we found that most retailers continue to struggle at delivering great experiences to their customers. age of the customer customer experience customer experience index (CX Index) online retail retailSuperior customer experience (CX) helps foster loyalty and, at the end of the day, CX leaders grow revenue faster than CX laggards.
Computer Weekly
OCTOBER 13, 2017
This year’s cohort of retail startups in the JLab accelerator describe the retail challenges their businesses face and how the 2017 JLab differs from the rest
The Investing Edge
APRIL 3, 2017
Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.
Computer Weekly
OCTOBER 31, 2017
Jobs in retail are in decline, and many blame increasing costs and investment in technology – but what should retailers do to adapt to tech disruption
Forrester IT
APRIL 19, 2018
online retail retail Uncategorized Home DepotThis week, The Home Depot announced that it is pressing the gas further on its digital initiatives by augmenting its existing 2,800 person tech team with another 1,000 IT, product and CX tech workers. What’s behind this? Not one to rest on its laurels, The Home Depot knows that it needs to grow its digital […].
CTOvision
SEPTEMBER 24, 2018
Read Kass Dawson list five questions that every retailer who intends to use Internet of Things connected devices in their stores should be ready for on Ad Age : McKinsey estimates that by 2025, the potential economic impact of the Internet of Things (IoT) in retail could be anywhere from $410 billion to $1.2
Computer Weekly
FEBRUARY 9, 2017
Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised
Computer Weekly
OCTOBER 14, 2016
Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites
Computer Weekly
NOVEMBER 17, 2016
Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone
Computer Weekly
JUNE 15, 2017
To achieve optimal fulfilment performance, retailers must now forecast how consumers will shop and understand the influences behind purchasing decisions
Computer Weekly
AUGUST 14, 2017
Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned
Forrester IT
OCTOBER 2, 2018
Forrester readers sometimes ask me if machine learning can really have any relevance to retail. We start by discussing their current approach to demand management. How do they determine the assortment nd depth and breadth for each store cluster or even for each store? Depending on sales history alone to plan assortment depth and […
Computer Weekly
OCTOBER 26, 2016
Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot
CTOvision
NOVEMBER 23, 2016
His post is also relevant to non-retail organizations and even government. The problem is that pricing is a bigger issue in US retail than anyone suspects. Our insights into the US retail ecosystem – based on real-time, comprehensive data feeds – proves that the majority of ecommerce sites are very slow at refreshing online prices. Sanjeev Sularia.
Computer Weekly
JULY 20, 2017
As the EU’s General Data Protection Regulation compliance deadline approaches, retail data breaches remain unacceptably high, a data threat report reveals
Computer Weekly
DECEMBER 5, 2016
Europol and MasterCard hold a retail cyber attack simulation exercise to raise awareness of the issue and how to respond to attacks, as well as promote information sharing in the sector
Computer Weekly
DECEMBER 28, 2016
Computer Weekly looks over how the shifting consumer landscape has changed the retail industry during 2016, with increased collaboration, growing consumer power, and mergers and acquisitions
Forrester IT
SEPTEMBER 17, 2018
As a retailer with substantial revenue at stake, you’ve made your merchandise buys, allocated your marketing dollars, and feverishly analyzed […]. advertising Amazon digital business ForecastView holiday season online retail retail amazon promoted
MindTree
NOVEMBER 30, 2017
Learn more about the state and status of new digital transformation in the retail industry. The post The New Retail Frontier appeared first on Speaking our Mind. Retail CPGDigital transformation is revolutionizing every industry.
The Investing Edge
APRIL 27, 2017
Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.
Computer Weekly
APRIL 27, 2017
Swedish retailer adopts cloud-based software to turn customer browsing into sales
Computer Weekly
MARCH 21, 2017
The Co-operative Group has brought in BT to revitalise and upgrade legacy networking infrastructure at its food retail business
Computer Weekly
SEPTEMBER 27, 2017
From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers
Forrester IT
MARCH 27, 2018
Chatting, by definition, is meaningless, trivial talk – but web “chatting” is anything but; it is starting to transform digital customer experiences. And it works. Customers want to use chat. Forty-five percent have used it to interact with a live agent in 2017. The companies that get it are moving towards a holistic chat strategy […]. customer engagement online chat sales
Computer Weekly
MAY 15, 2017
Consumers are now more trusting of other customers and product reviews than they are of advice given by retailers
Computer Weekly
MAY 4, 2017
Efficient supply chain management is crucial if retailers are to offer their customers the required shopping experience in today’s complex trading environment
Forrester IT
SEPTEMBER 5, 2018
automotive banking customer emotion customer experience customer experience index (CX Index) emotion Insurance loyalty retail
Computer Weekly
MARCH 27, 2017
Consumers want retailers to implement applications that can be used in-store to offer personalisation and convenience
Computer Weekly
MAY 24, 2017
A breach settlement with 47 US states has taken the cost of the 2013 data breach at retailer Target to more than $220m
Forrester IT
OCTOBER 10, 2018
This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018 social marketing digital retail retail social media
Computer Weekly
APRIL 18, 2017
Retailers are beginning to realise the role technology plays in the online and offline space, with a majority of retailers saying IT is essential to stores
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