Forrester IT

FEBRUARY 16, 2023

With a turbulent and unprecedented current economy, most retailers are trying to shore up revenue wherever they can. One way to do this is through making your company’s websites and mobile apps more accessible. Annually, the disability community has a disposable income of $1.9

Retail 370

Retail Mobile 370

Forrester IT

NOVEMBER 21, 2022

Retailers can improve their websites and boost customer experience this holiday season by applying these tips.

Retail 368

Retail Trends Strategy 368

IT Toolbox

MARCH 22, 2023

Find out how it enables the retail and CPG industries. The post Supercharging Connected Technologies Across Retail and CPG Industries appeared first on Spiceworks. A connected ecosystem provides many benefits.

Retail 224

Retail Industry 224

Forrester IT

AUGUST 30, 2021

We have written and talked a lot about the boom that retail media is going through. And it makes sense why: Amazon is the third leg of the media triopoly with its $20 billion-plus ads business; other retailers such as Kroger, Target, and Walmart are making big strides to take their own share of ad […].

Retail 312

Retail Media 312

Forrester IT

APRIL 29, 2021

Retail Media Is Booming I’ve taken more questions on retail media in the past 12 months than any other digital marketing topic that I cover. We had already noted growth in retail media in the middle of […].

Retail 505

Retail Media 505

Forrester IT

AUGUST 25, 2021

Retail associate enablement tools enhance the customer experience in the physical store and improve both labor and store operations efficiency.

Retail 458

Retail Tools Training B2C 458

Forrester IT

MARCH 27, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

Retail 349

Retail Industry Trends 349

Forrester IT

MAY 7, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

Retail 355

Retail Data Industry Trends 355

IT Toolbox

FEBRUARY 3, 2023

How Can AI Improve Retail communication? The post Bringing AI to Retail Communications Is Critical This Year appeared first on Spiceworks. Read on to find out.

Retail 246

Retail Artificial Intelligence 246

Forrester IT

MARCH 26, 2021

Every month, we estimate how the retail economies of 30 major US metropolitan areas are recovering from COVID-19. By aggregating numerous metrics (across retail sales, local economic indicators, and virus spread), our model predicts that these metropolitan areas will face differing levels of COVID-19 disruption.

Retail 420

Retail Trends 420

IT Toolbox

DECEMBER 16, 2022

The key to deploying and managing retail kiosks more efficiently. The post The Essentials of Managing Your Retail Kiosks appeared first on.

Retail 244

Retail Hardware 244

Forrester IT

FEBRUARY 7, 2023

If you’re like many retailers, you treat gift cards as a product – with product leads and inventory planning priorities. If this is true for your business, you’re in need of a gift card strategy refresh. Today’s advancements in payments tech and digitization mean that your gift cards can (and should!) be so […]

Retail 195

Retail Strategy Trends 195

Forrester IT

FEBRUARY 19, 2021

Since April 2020, we have estimated how the retail economies of 30 major US metropolitan areas are recovering from COVID-19. By aggregating 11 metrics (across retail sales, local economic indicators, and virus spread), our model predicts that these metropolitan areas will face differing levels of COVID-19 disruption.

Retail 430

Retail Trends 430

Forrester IT

JUNE 4, 2019

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year. This week, Claudia interviewed Jennifer Belissent, Ph.D.

Retail 403

Retail Trends Research Business Intelligence 403

Forrester IT

FEBRUARY 26, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. Madeline Cyr: CMO positions at retailers and […].

Retail 334

Retail Industry Trends Strategy 334

Forrester IT

OCTOBER 26, 2022

In 2023, retail models will need to adapt to tap into new sources of profitability, which will become more critical amid economic headwinds.

Retail 369

Retail Trends 369

Forrester IT

MARCH 17, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. To understand the B2C marketing predictions for the year, we spoke with Forrester experts Tina Moffett and Jim Nail.

B2C 365

B2C Retail Industry Trends 365

Forrester IT

MARCH 22, 2023

In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints. The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain.

Retail 195

Retail Trends 195

Forrester IT

FEBRUARY 19, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague, Madeline Cyr, and I interviewed experts within Forrester for our series: “Applying 2020 Predictions To Retail.”

Retail 355

Retail Industry Data Research 355

IT Toolbox

DECEMBER 20, 2022

Discover the five trends that will separate retail leaders from the laggards in 2023. The post 5 Ways Retailers Can Make the Most of 2023 appeared first on.

Retail 225

Retail Trends 225

Forrester IT

APRIL 30, 2020

With the ever-changing economic landscape, Forrester’s Forecastview team developed a scenario model to understand the short- and long-term impacts of COVID-19 on the retail industry. Based […].

Retail 489

Retail Industry Development Trends 489

Forrester IT

MARCH 9, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

Retail 334

Retail Industry Research Trends 334

Forrester IT

MAY 12, 2020

In the highly competitive world of commerce, retailers and brands must invest in tech initiatives that will differentiate them, drive revenue growth, and keep their customers satisfied.

Retail 468

Retail Research 468

Forrester IT

NOVEMBER 24, 2019

We just published two retail benchmark reports for Singapore, assessing retailers’ omnichannel retail capabilities and digital store capabilities, respectively.

Retail 418

Retail Report 418

Forrester IT

OCTOBER 18, 2022

More than half of US online adults use smartphones to research and purchase products and services, making retail mobile websites an integral part of the shopping journey.

Retail 195

Retail Mobile Research Trends 195

IT Toolbox

FEBRUARY 10, 2023

The post How To Deliver Personalization and Profitability Across Retail Amid Economic Uncertainty appeared first on Spiceworks. Discover the strategies to achieve profitability amidst economic uncertainty while creating a seamless shopping journey for customers.

Retail 244

Retail How To Strategy 244

Forrester IT

NOVEMBER 4, 2022

Retail strategy for the holidays has always been about achieving two, if seemingly contradictory, goals: Goal #1: Marketing specific products to specific customers to attract and convert them Goal #2: Selling inventory that minimizes out-of-stocks and overstocks by the end of the season With many retailers, including Target, entering the holiday season (..)

Retail 195

Retail Strategy 195

IT Toolbox

JANUARY 10, 2023

Discover why automation is crucial for retailers now. The post Why Retailers Should Automate Their Contact Centers This Post-Holiday Season appeared first on. Now that the shopping season is over, contact centers should be ready to handle customer complaints.

Retail 223

Retail 223

IT Toolbox

NOVEMBER 6, 2022

A lack of security technology threatens innovation and impedes retail investment. The post The Real Cost of Lacking Cybersecurity: Missing Out on Retail Investors appeared first on.

Retail 245

Retail Security 245

Forrester IT

NOVEMBER 26, 2019

A distributed denial of service attack can turn a retailer's holiday season from merry to miserable. Learn how to protect yourself.

Retail 491

Retail How To Security 491

Forrester IT

JUNE 15, 2020

The pandemic’s impact on retail is a story of two halves. This, alongside consumer spending focusing on essential spending, means that retailers and brands are split into two groups: Essential categories in […].

Retail 341

Retail Groups Social Trends 341

IT Toolbox

FEBRUARY 20, 2023

The post Experience Is Key as US Grocery Retailers Play Catch up With Europe appeared first on Spiceworks. Tips for U.S. grocers to learn from European marketers.

Retail 241

Retail 241

Forrester IT

MARCH 23, 2021

The availability and use of digital and contactless payments increased during the 2020 pandemic, driven by the need for more hygienic contactless payment options and a large proportion of retail being forced online amidst lockdowns.

Retail 284

Retail 284

Forrester IT

APRIL 28, 2021

With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate – and innovate quickly. 2020 was the year that every digital business fell in love with their OMS.

Retail 459

Retail Trends 459

Forrester IT

MAY 23, 2019

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.

Artificial Intelligence 408

Artificial Intelligence Retail Architecture Enterprise 408

Forrester IT

AUGUST 6, 2021

AI-powered digital commerce search is a competitive asset Retailers and brands should re-evaluate their product findability tools because recent developments in search tech (powered by AI/ML) combine many points of contextual data to deliver highly relevant results.

Retail 445

Retail Tools Data Development 445