5G In The Retail Sector

Forrester IT

5G will speed up the transformation of the retail sector by delivering technology building blocks for frictionless end-to-end experiences. age of the customer retail 5G infrastructure networking Telecommunications

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Amazon Has “Destroyed the Retail Industry”: True or False?

Forrester IT

US Treasury Secretary Steve Mnuchin followed up in a CNBC interview loudly endorsing the antitrust scrutiny: he said that Amazon has not only “destroyed the retail industry in the US” but that it has also hurt competition. Last week, the DOJ announced an antitrust investigation of Big Tech.

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Retail Mobile App Experiences: New Best Practice Series

Forrester IT

Mobile is the dominant digital touchpoint in retail and mobile apps play critical role – consumers who down load a retailer’s app are likely to be more loyal, but that does not mean they wont uninstall the app if it does not meet their expectations!

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A global point of view: online luxury retail

Forrester IT

How digital will change luxury retail? What are the key online luxury retail trends in the West and Asia Pacific? B2C ecommerce global ecommerce online retail retail social commerceMy colleague Michelle Beeson and I shared our point of views.

Retail 202

Future Of Retail: Applying 2019 Business Insights (BI) Predictions To Retail

Forrester IT

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year.

Retail 221

Future Of Retail: Implementing Artificial Intelligence In 2019

Forrester IT

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.

Future Of Retail: B2C Marketing And Loyalty In 2019 

Forrester IT

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.

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Retailers, Prepare Wisely: DDoS Remains A Holiday Threat

Forrester IT

A distributed denial of service attack can turn a retailer's holiday season from merry to miserable. age of the customer holiday retail security & risk DDoS ecommerce HolidayLearn how to protect yourself.

Retail 150

Benchmark Omnichannel Retail And Digital Store Capabilities In Singapore

Forrester IT

We just published two retail benchmark reports for Singapore, assessing retailers’ omnichannel retail capabilities and digital store capabilities, respectively. digital business digital transformation omnichannel customer experience retail store of the future

Retail 145

Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations

Forrester IT

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

Retail 188

2019 US Online Holiday Sales: Retailers, Buckle Up For A Strong Season

Forrester IT

The most wonderful time of the year for retailers is fast approaching. holiday online retail retailGet a sneak preview of the forecast for US online holiday sales.

Retail 158

New Retail Isn’t The Future — It’s The Present

Forrester IT

The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon.

Retail 188

Retail’s Secret Growth Weapon: Generous, Flexible Online Returns

Forrester IT

Digitally native startups are shifting shopper expectations with their customer-centric return processes, leading traditional retailers to rethink how they handle returns. I recently dug into returns and the result is my new research, “Retailers, Reduce The Pain of Online Returns.”

Retail 151

Future of Retail: How Brands Should Handle Automation In 2019

Forrester IT

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted

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Forrester Retail Wave: European Retailers Are Raising The Bar For Mobile App Experiences

Forrester IT

My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […].

Retail 143

Future of Retail: “Applying 2019 Predictions to Retail” Blog Series

Forrester IT

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” ” In our blog series, we will explore how predictions across AI, automation, CX, loyalty, B2C Marketing and other areas, will impact retail and […].

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New Retail Updates — Key Takeaways From Alibaba Cloud Summit 2019

Forrester IT

It’s been nearly two years since Alibaba first showcased New Retail — its strategy to redefine commerce by blending online and offline ecosystems to create seamless customer experience and improve retail efficiency — on Singles’ Day 2017.

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BBC on Retail Robots

CTOvision

This is a great video because it captures the state of robotics in the retail industry. It starts off with developments pioneered by Amazon in their warehouse and fulfillment centers, and also includes the safety devices used by humans who need to interact with these dangerous robots.

Retail 166

Benchmark Your Retail Technology Investment Plans

Forrester IT

When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation. Retailers will invest in SaaS to manage application load variability, such as holiday shopping.

Retail 202

Customers Value Sustainability — Brands And Retailers Must, Too!

Forrester IT

Is it just us, or is the conversation about retail social and environmental impact getting louder? age of the customer brand experience corporate social responsibility customer data customer insights retail sustainability brand brand values Corporate values innovation

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Retailers: Stop Your Obsession With Fast, Free Delivery

Forrester IT

Retailers see shipping as a competitive differentiator: After Amazon announced its plans to invest hundreds of millions of dollars in […]. age of the customer omnichannel customer experience retail

Retail 148

Future Of Retail: How Brands Will Address Employee Experience In 2019

Forrester IT

To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019.

Retail 200

Predictions 2019: Retailers Must Invest In Digital To Navigate Change And Foster Loyalty

Forrester IT

Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more.

Retail 206

To Thrive In Retail, Obsess About Your Customers And Invest In Your Associates

Forrester IT

Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.” So what is holding retailers back from reaching […]. age of the customer customer experience online retail retail Customer Experience (CX) digital retail

Retail 154

Luxury Retail 2018: What A Difference A Year Can Make

Forrester IT

age of the customer always addressable customer customer centricity digital business digital customer experience digital disruption digital transformation online retail retail

Retail 167

Predictions 2020: Retailers Seek An Edge Amid Uncertainty

Forrester IT

As social, political, and economic forces create murky conditions for retailers, they will explore new ways to differentiate themselves. age of the customer prediction retail promoted

Retail 104

Hot or Hype: The Top Retail Tech Investments For 2019

Forrester IT

In today’s increasingly competitive retail market, every technology initiative is pitched as do-or-die. For our annual Top Retail Technology Investments in 2019 research, we interviewed more than 40 retail industry professionals to segment the technologies into “hot,” […].

Retail 214

The State Of Retailing Online 2019: Omnichannel, Personalization, And Marketing

Forrester IT

We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF). This research summarizes how retailers and digital business professionals are thinking about and investing in their stores and online businesses. digital marketing ecommerce online retail personalization

Retail 156

AI In Retail? Nope – Start With Automation

Forrester IT

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. artificial intelligence (AI) low-code platforms retail robotic process automation (RPA

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The Taming of the SKU: Dynamic Pricing Helps Retailers Reduce Food Waste And Increase Profit Margins

Forrester IT

age of the customer digital business data Food Tech Food Waste grocery insights-driven business retailAlthough I didn’t know it at the time my visit to the 2015 Expo in Milan was a foreshadowing of my current food tech research.

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Future of Retail: Put Customer Experience Front And Center In 2019

Forrester IT

To help retailers and brands in 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions to Retail.” Gownder about how automation will affect retailers in 2019. age of the customer customer experience retail

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Retailers, Don’t Let Grinchy Bots Ruin Your Holiday Season

Forrester IT

age of the customer application security cybersecurity holiday retail security & riskBot traffic can eat into profits and sabotage customer experiences. Learn how to play defense.

Retail 104

How machine learning can drive retail success

Datacponomy

After retailers suffered a bad year with bankruptcies, store closures and lower store footfall, we discuss why now is the time for retailers to invest in data and advanced technologies to boost consumer relations. Bricks and mortar retailers would sooner forget 2018.

Retail 114

Retailers: Make Your Website Accessible Or Leave Money On The Table

Forrester IT

This blog post is part of Forrester’s Holiday 2019 retail series You want anyone to be able to buy from your retail website, right? accessible design customer experience experience design (XD) holiday accessibility digital retail experience design inclusive design

Retail 104

2018 Retail Best Practices Extended: Mobile Web

Forrester IT

Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. age of the customer customer experience mobile commerce (mCommerce) mobile engagement mobile moments mobile shopping mobile web online retail retail digital retail mobile mobile commerce

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