AI In Retail? Nope – Start With Automation

Forrester IT

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. artificial intelligence (AI) low-code platforms retail robotic process automation (RPA

Retail 141

2018 Retail Best Practices Extended: Mobile Web

Forrester IT

Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. age of the customer customer experience mobile commerce (mCommerce) mobile engagement mobile moments mobile shopping mobile web online retail retail digital retail mobile mobile commerce

Retail 110

Mobile In-Store Retail Delivers Service, Efficiency and Convenience

Forrester IT

age of the customer consumer mobile activities digital customer experience employee engagement mobile engagement mobile shopping retail associate enablement digital retail digital store mobileIn-Store Mobile Delivers Service, Efficiency, and Convenience.

Retail 141

Retailers Still Struggle To Differentiate Through Customer Experience

Forrester IT

The barrier has never been lower for retail shoppers to compare offerings and try new companies. However, we found that most retailers continue to struggle at delivering great experiences to their customers. age of the customer customer experience customer experience index (CX Index) online retail retailSuperior customer experience (CX) helps foster loyalty and, at the end of the day, CX leaders grow revenue faster than CX laggards.

Retail 118

Just Released: The State of the US Retail Shopper in 2018

Forrester IT

Many retailers today face a stacked deck. Consumers are spending their incomes at the highest rate in decades, but not on the retail staples that have traditionally filled retailers’ coffers. The State of the US Retail Shopper report examines the key personal economic factors responsible for turbulence in the US retail industry while highlighting why […]. age of the customer retail

Retailers: You’re In a Tech Hiring Race, Follow Home Depot’s Lead.

Forrester IT

online retail retail Uncategorized Home DepotThis week, The Home Depot announced that it is pressing the gas further on its digital initiatives by augmenting its existing 2,800 person tech team with another 1,000 IT, product and CX tech workers. What’s behind this? Not one to rest on its laurels, The Home Depot knows that it needs to grow its digital […].

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Is tech investment taking away retail jobs?

Computer Weekly

Jobs in retail are in decline, and many blame increasing costs and investment in technology – but what should retailers do to adapt to tech disruption

Retail 131

Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

Retail 130

How artificial intelligence is powering retail customer experience

Computer Weekly

Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised

Retail websites riddled with security holes, researchers warn

Computer Weekly

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

Retail 189

One million cyber attacks on UK retailers forecast for Christmas

Computer Weekly

Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone

Retail 208

Retailers urged to change approach to demand forecasting

Computer Weekly

To achieve optimal fulfilment performance, retailers must now forecast how consumers will shop and understand the influences behind purchasing decisions

Retail 165

Statistics show retailers need to improve data security

Computer Weekly

Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned

Retail 165

John Lewis chooses three retail tech startups to receive 2016 JLab funding

Computer Weekly

Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot

Retail 192

Retailers Without Chat: A Missed Opportunity

Forrester IT

Chatting, by definition, is meaningless, trivial talk – but web “chatting” is anything but; it is starting to transform digital customer experiences. And it works. Customers want to use chat. Forty-five percent have used it to interact with a live agent in 2017. The companies that get it are moving towards a holistic chat strategy […]. customer engagement online chat sales

Retail 142

Retail data breaches still high as GDPR deadline looms

Computer Weekly

As the EU’s General Data Protection Regulation compliance deadline approaches, retail data breaches remain unacceptably high, a data threat report reveals

Retail 155

Are US Retailers Black Friday Combat Ready?

CTOvision

His post is also relevant to non-retail organizations and even government. The problem is that pricing is a bigger issue in US retail than anyone suspects. Our insights into the US retail ecosystem – based on real-time, comprehensive data feeds – proves that the majority of ecommerce sites are very slow at refreshing online prices. Sanjeev Sularia.

Retail 176

The New Retail Frontier

MindTree

Learn more about the state and status of new digital transformation in the retail industry. The post The New Retail Frontier appeared first on Speaking our Mind. Retail CPGDigital transformation is revolutionizing every industry.

Europol hosts simulated cyber attack on retail sector

Computer Weekly

Europol and MasterCard hold a retail cyber attack simulation exercise to raise awareness of the issue and how to respond to attacks, as well as promote information sharing in the sector

Retail 189

Top 10 retail IT stories in 2016

Computer Weekly

Computer Weekly looks over how the shifting consumer landscape has changed the retail industry during 2016, with increased collaboration, growing consumer power, and mergers and acquisitions

Retail 128

Case Study: How Swedish retailer Stayhard boosted sales online

Computer Weekly

Swedish retailer adopts cloud-based software to turn customer browsing into sales

How retailers are using technology to remain relevant

Computer Weekly

From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers

Retail 143

Co-operative Group overhauls retail store networks

Computer Weekly

The Co-operative Group has brought in BT to revitalise and upgrade legacy networking infrastructure at its food retail business

Retail 108

More than half of consumers trust reviews over retailer advice

Computer Weekly

Consumers are now more trusting of other customers and product reviews than they are of advice given by retailers

Retail 133

Amazon Is A (Big And Scary) Red Herring

Forrester IT

Amazon is on the tip of the tongue when folks analyze the retail sector or try to craft strategies to save or reenergize retail brands. Sure, Amazon is reshaping the retail sector, causing turmoil for most and devastation to some. Amazon omnichannel customer experience online retail retailBut that point is misleading and dangerous to brands looking for a single villain or […].

Retail 125

The supply chain’s growing importance in modern retail

Computer Weekly

Efficient supply chain management is crucial if retailers are to offer their customers the required shopping experience in today’s complex trading environment

Retail 142

Consumers want to use retailer apps in-store

Computer Weekly

Consumers want retailers to implement applications that can be used in-store to offer personalisation and convenience

Retail 128

US retailer Target agrees $18.5m data breach settlement

Computer Weekly

A breach settlement with 47 US states has taken the cost of the 2013 data breach at retailer Target to more than $220m

Retail 132

Digital Store Technologies Take the Stage For Both Customer and Associate Experience

Forrester IT

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

Retail 143

Almost 100% of retailers think IT is critical to store branches

Computer Weekly

Retailers are beginning to realise the role technology plays in the online and offline space, with a majority of retailers saying IT is essential to stores

Retail 141

Walmart Is Currently The World’s Largest Retailer, But Alibaba And Amazon Are Closing In

Forrester IT

As Amazon’s latest earnings report highlights, global retail marketplace performance is strong and isn’t showing signs […]. Global B2C eCommerce grew by 10% in 2017 to reach US$1.8 trillion, driven by online sales from brick-and-mortar stores and marketplaces. Marketplaces Grow Their Share Of eCommerce Fifty-six percent of global B2C eCommerce occurred via marketplaces in 2017.

B2C 93

Marks and Spencer eyes £30m annual cost savings from digital-first retail push

Computer Weekly

High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands

Retail 133

Alphabet Q3 2017: Google hints at cloud services for retailers

Computer Weekly

Google is partnering to grow its Google Cloud Platform (GCP), with online retail appearing to be an attractive opportunity for its CEO

Retail 104