Mobile In-Store Retail Delivers Service, Efficiency and Convenience

Forrester IT

age of the customer consumer mobile activities digital customer experience employee engagement mobile engagement mobile shopping retail associate enablement digital retail digital store mobileIn-Store Mobile Delivers Service, Efficiency, and Convenience.

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Just Released: Top Retail Tech Investments For 2018 — Overview

Forrester IT

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study. This year, we interviewed more than 30 retail industry professionals to ask about retail […].

Retail 123

2018 Retail Best Practices Extended: Mobile Web

Forrester IT

Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. age of the customer customer experience mobile commerce (mCommerce) mobile engagement mobile moments mobile shopping mobile web online retail retail digital retail mobile mobile commerce

Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

Retail 141

Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

Retail 130

How artificial intelligence is powering retail customer experience

Computer Weekly

Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised

Retail websites riddled with security holes, researchers warn

Computer Weekly

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

Retail 189

Retailers urged to change approach to demand forecasting

Computer Weekly

To achieve optimal fulfilment performance, retailers must now forecast how consumers will shop and understand the influences behind purchasing decisions

Retail 164

One million cyber attacks on UK retailers forecast for Christmas

Computer Weekly

Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone

Retail 208

Statistics show retailers need to improve data security

Computer Weekly

Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned

Retail 165

Retailers Without Chat: A Missed Opportunity

Forrester IT

Chatting, by definition, is meaningless, trivial talk – but web “chatting” is anything but; it is starting to transform digital customer experiences. And it works. Customers want to use chat. Forty-five percent have used it to interact with a live agent in 2017. The companies that get it are moving towards a holistic chat strategy […]. customer engagement online chat sales

Retail 141

John Lewis chooses three retail tech startups to receive 2016 JLab funding

Computer Weekly

Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot

Retail 192

Retail data breaches still high as GDPR deadline looms

Computer Weekly

As the EU’s General Data Protection Regulation compliance deadline approaches, retail data breaches remain unacceptably high, a data threat report reveals

Retail 155

The New Retail Frontier

MindTree

Learn more about the state and status of new digital transformation in the retail industry. The post The New Retail Frontier appeared first on Speaking our Mind. Retail CPGDigital transformation is revolutionizing every industry.

Are US Retailers Black Friday Combat Ready?

CTOvision

His post is also relevant to non-retail organizations and even government. The problem is that pricing is a bigger issue in US retail than anyone suspects. Our insights into the US retail ecosystem – based on real-time, comprehensive data feeds – proves that the majority of ecommerce sites are very slow at refreshing online prices. Sanjeev Sularia.

Retail 172

Europol hosts simulated cyber attack on retail sector

Computer Weekly

Europol and MasterCard hold a retail cyber attack simulation exercise to raise awareness of the issue and how to respond to attacks, as well as promote information sharing in the sector

Retail 189

Top 10 retail IT stories in 2016

Computer Weekly

Computer Weekly looks over how the shifting consumer landscape has changed the retail industry during 2016, with increased collaboration, growing consumer power, and mergers and acquisitions

Retail 128

Case Study: How Swedish retailer Stayhard boosted sales online

Computer Weekly

Swedish retailer adopts cloud-based software to turn customer browsing into sales

How retailers are using technology to remain relevant

Computer Weekly

From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers

Retail 143

Amazon Is A (Big And Scary) Red Herring

Forrester IT

Amazon is on the tip of the tongue when folks analyze the retail sector or try to craft strategies to save or reenergize retail brands. Sure, Amazon is reshaping the retail sector, causing turmoil for most and devastation to some. Amazon omnichannel customer experience online retail retailBut that point is misleading and dangerous to brands looking for a single villain or […].

Co-operative Group overhauls retail store networks

Computer Weekly

The Co-operative Group has brought in BT to revitalise and upgrade legacy networking infrastructure at its food retail business

Retail 108

More than half of consumers trust reviews over retailer advice

Computer Weekly

Consumers are now more trusting of other customers and product reviews than they are of advice given by retailers

Retail 133

The supply chain’s growing importance in modern retail

Computer Weekly

Efficient supply chain management is crucial if retailers are to offer their customers the required shopping experience in today’s complex trading environment

Retail 142

All Brands Need A Full-Fledged Digital Commerce Strategy

Forrester IT

The internet has enabled brands to sell more of their products to an ever-expanding universe of shoppers, but digital distribution has also added complexity to the relationship between brands and retailers and other channel partners. All brands need to set parameters around the digital sales of their goods, regardless of the type of brand or […].

Consumers want to use retailer apps in-store

Computer Weekly

Consumers want retailers to implement applications that can be used in-store to offer personalisation and convenience

Retail 128

US retailer Target agrees $18.5m data breach settlement

Computer Weekly

A breach settlement with 47 US states has taken the cost of the 2013 data breach at retailer Target to more than $220m

Retail 132

Grocers Partner For Digital Growth

Forrester IT

age of the customer digital business partner relationship management (PRM) retail supply chain management digital grocery digital retail fulfillment logistics partners supply chain

Retail 132

Almost 100% of retailers think IT is critical to store branches

Computer Weekly

Retailers are beginning to realise the role technology plays in the online and offline space, with a majority of retailers saying IT is essential to stores

Retail 141

Digital Store Technologies Take the Stage For Both Customer and Associate Experience

Forrester IT

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

Retail 139

Marks and Spencer eyes £30m annual cost savings from digital-first retail push

Computer Weekly

High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands

Retail 133

Alphabet Q3 2017: Google hints at cloud services for retailers

Computer Weekly

Google is partnering to grow its Google Cloud Platform (GCP), with online retail appearing to be an attractive opportunity for its CEO

Retail 104

Retail tech training – an opportunity to drive employee retention?

Computer Weekly

A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff

Around half of customers expect virtual reality to play a part in retail’s future

Computer Weekly

Consumers and business buyers think virtual reality and artificial intelligence will play a big part in retail experience in the near future, according to Salesforce research

Retail 188