Future of Retail: “Applying 2019 Predictions to Retail” Blog Series

Forrester IT

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” ” In our blog series, we will explore how predictions across AI, automation, CX, loyalty, B2C Marketing and other areas, will impact retail and […].

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New Retail Isn’t The Future — It’s The Present

Forrester IT

The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon.

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Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations

Forrester IT

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

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Future of Retail: How Brands Should Handle Automation In 2019

Forrester IT

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted

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Forrester Retail Wave: European Retailers Are Raising The Bar For Mobile App Experiences

Forrester IT

My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […].

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The State Of Retailing Online 2019: Omnichannel, Personalization, And Marketing

Forrester IT

We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF). This research summarizes how retailers and digital business professionals are thinking about and investing in their stores and online businesses. digital marketing ecommerce online retail personalization

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Luxury Retail 2018: What A Difference A Year Can Make

Forrester IT

age of the customer always addressable customer customer centricity digital business digital customer experience digital disruption digital transformation online retail retail

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To Thrive In Retail, Obsess About Your Customers And Invest In Your Associates

Forrester IT

Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.” So what is holding retailers back from reaching […]. age of the customer customer experience online retail retail Customer Experience (CX) digital retail

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How machine learning can drive retail success

Datacponomy

After retailers suffered a bad year with bankruptcies, store closures and lower store footfall, we discuss why now is the time for retailers to invest in data and advanced technologies to boost consumer relations. Bricks and mortar retailers would sooner forget 2018.

AI In Retail? Nope – Start With Automation

Forrester IT

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. artificial intelligence (AI) low-code platforms retail robotic process automation (RPA

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Outlook For 2019: The State Of Retail Payments Report

Forrester IT

“The State Of Retail Payments — Outlook For 2019” is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers’ views and decisions about payments. payments Payments retailIt outlines key priorities and challenges for digital business professionals and payment decision makers. The role of emerging digital payments and how merchants are investing […].

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2018 Retail Best Practices Extended: Mobile Web

Forrester IT

Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. age of the customer customer experience mobile commerce (mCommerce) mobile engagement mobile moments mobile shopping mobile web online retail retail digital retail mobile mobile commerce

Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

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Mobile In-Store Retail Delivers Service, Efficiency and Convenience

Forrester IT

age of the customer consumer mobile activities digital customer experience employee engagement mobile engagement mobile shopping retail associate enablement digital retail digital store mobileIn-Store Mobile Delivers Service, Efficiency, and Convenience.

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Just Released: Top Retail Tech Investments For 2018 — Overview

Forrester IT

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study. This year, we interviewed more than 30 retail industry professionals to ask about retail […].

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Retailers Still Struggle To Differentiate Through Customer Experience

Forrester IT

The barrier has never been lower for retail shoppers to compare offerings and try new companies. However, we found that most retailers continue to struggle at delivering great experiences to their customers. age of the customer customer experience customer experience index (CX Index) online retail retailSuperior customer experience (CX) helps foster loyalty and, at the end of the day, CX leaders grow revenue faster than CX laggards.

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JLab 2017 retail startups describe tackling retail’s biggest challenges

Computer Weekly

This year’s cohort of retail startups in the JLab accelerator describe the retail challenges their businesses face and how the 2017 JLab differs from the rest

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16 Retail Trailblazers To Learn From In 2019

Forrester IT

On our morning news feeds, we see headlines chock-full of emerging tech that is supposedly changing the game for next generation retail experiences.

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Just Published: The Forrester Retailer Wave™ On US Mobile Apps

Forrester IT

Today’s Retail Apps Meet mCommerce Purpose, but Fail To Inspire Omnichannel Shopping Brendan Miller and Madeline King The Forrester Industry Wave evaluates digital experiences of firms; they highlight digital best practices from leading firms and help our clients better understand what digital strategies will best win, serve and retain customers. Retailers have more work to do […

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Fit Analytics Drives Growth And Profit For Apparel Retailers

Forrester IT

This year, NRF was a happy affair: Retailers were celebrating a successful holiday season, year-on-year growth, and a net increase of store openings.

eCommerce Will Account for 36% of Global Fashion Retail Sales by 2022

Forrester IT

Fashion is the second largest retail category after grocery. Brick-and-mortar and eCommerce retailers are vying for shoppers’ attention and dollars. In our recently published Online Fashion Retail […].

NRF 2019: It’s A Visionary Retail Revival

Forrester IT

If last year’s theme was (Alexa’s) voice, this year’s show was all about computer vision driving: Frictionless retail. Computer vision specialist Scandit, with clients such as Sephora and Louis Vuitton, showed that any retailer can offer a grab-and-go experience like Amazon [… NRF 2019 attracted more than 800 exhibitors that demonstrated to more than 37,000 attendees.

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Shape Shift Your Retail Offer With Software Defined Stores

Forrester IT

Think about the rise of pop up stores or the rapid proliferation of store banners as retailers shape shift in anticipation of […]. We’ve all learned about the advantages of software defined infrastructure. We don’t think twice about network or desktop virtualization. But what about using software to define, and remotely manage, store infrastructure and applications?

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Is tech investment taking away retail jobs?

Computer Weekly

Jobs in retail are in decline, and many blame increasing costs and investment in technology – but what should retailers do to adapt to tech disruption

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Smart Retail eCommerce Shopping Features And What We Can Learn From Them

Forrester IT

Retailers are trying to differentiate their shopping experiences to win, serve, and, retain increasingly empowered customers. Here are three examples of smart retail website features making online shopping easier in fashion today […].

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Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

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How artificial intelligence is powering retail customer experience

Computer Weekly

Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised

Retail websites riddled with security holes, researchers warn

Computer Weekly

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

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Just Released: The State of the US Retail Shopper in 2018

Forrester IT

Many retailers today face a stacked deck. Consumers are spending their incomes at the highest rate in decades, but not on the retail staples that have traditionally filled retailers’ coffers. The State of the US Retail Shopper report examines the key personal economic factors responsible for turbulence in the US retail industry while highlighting why […]. age of the customer retail

Retailers: You’re In a Tech Hiring Race, Follow Home Depot’s Lead.

Forrester IT

online retail retail Uncategorized Home DepotThis week, The Home Depot announced that it is pressing the gas further on its digital initiatives by augmenting its existing 2,800 person tech team with another 1,000 IT, product and CX tech workers. What’s behind this? Not one to rest on its laurels, The Home Depot knows that it needs to grow its digital […].

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Online Retail In Southeast Asia Is Expected To Reach $53 Billion By 2023

Forrester IT

Of these, 272 million (47%) are online and 144 million will make purchases online in 2018, making the region a magnet for investment by online retailers and venture capital firms. We expect B2C online retail in Southeast Asia […].

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Keep Experimenting To Apply The Best Digital Technology For Your Store Environment

Forrester IT

Retailers are slowly moving beyond omnichannel fulfillment capabilities in stores to invest in digital store technologies that empower store associates, improve customers’ engagement, and enhance store operations.

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One million cyber attacks on UK retailers forecast for Christmas

Computer Weekly

Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone

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Retailers urged to change approach to demand forecasting

Computer Weekly

To achieve optimal fulfilment performance, retailers must now forecast how consumers will shop and understand the influences behind purchasing decisions

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Statistics show retailers need to improve data security

Computer Weekly

Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned

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