Digital Store Technologies Take the Stage For Both Customer and Associate Experience.

Forrester IT

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

Can Retail Analytics Help Win The Shopping Basket Battle?

CTOvision

The vast amount of big data that supermarkets and grocery retailers now have at their disposal is set to have a critical role to play in who wins out on market share in this highly competitive industry. Enhanced data analytics enable the retailers to make rapid buying decisions to enhance the customer experience. Enhanced data analytics enable the retailers to make quick business decisions, improving customer satisfaction and the customer experience. Sanjeev Sularia.

Trending Sources

Retail Analytics Has The Power To Bridge The Online And Offline Worlds

CTOvision

Shopping has changed – consumers now want to be able to shop in-store or online, wherever and whenever they want, but the problem is many retailers still don’t see the two roads intersecting, which means they are losing out when it comes to sales. There are retailers that have managed to create a smooth omni-channel experience between online and store, such as Apple for example. Sanjeev Sularia.

Are US Retailers Black Friday Combat Ready?

CTOvision

His post is also relevant to non-retail organizations and even government. The problem is that pricing is a bigger issue in US retail than anyone suspects. Our insights into the US retail ecosystem – based on real-time, comprehensive data feeds – proves that the majority of ecommerce sites are very slow at refreshing online prices. Sanjeev Sularia.

Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

Retailers urged to change approach to demand forecasting

Computer Weekly

To achieve optimal fulfilment performance, retailers must now forecast how consumers will shop and understand the influences behind purchasing decisions

Statistics show retailers need to improve data security

Computer Weekly

Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned

Data 20

The supply chain’s growing importance in modern retail

Computer Weekly

Efficient supply chain management is crucial if retailers are to offer their customers the required shopping experience in today’s complex trading environment

Almost 100% of retailers think IT is critical to store branches

Computer Weekly

Retailers are beginning to realise the role technology plays in the online and offline space, with a majority of retailers saying IT is essential to stores

The Convergence of Digital and Physical Customer Interactions in Today’s On-Demand Economy

The Investing Edge

Another company in Ascent’s portfolio, Vee24, provides live video chat technology allowing brands and retailers to connect in real time with customers over the web, on mobile devices, and in-stores, using voice, video chat, text chat, and co-browsing.

Top 10 retail IT stories in 2016

Computer Weekly

Computer Weekly looks over how the shifting consumer landscape has changed the retail industry during 2016, with increased collaboration, growing consumer power, and mergers and acquisitions

One million cyber attacks on UK retailers forecast for Christmas

Computer Weekly

Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone

Most consumers think they are more digitally savvy than some retailers

Computer Weekly

Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers

Retail websites riddled with security holes, researchers warn

Computer Weekly

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

Europol hosts simulated cyber attack on retail sector

Computer Weekly

Europol and MasterCard hold a retail cyber attack simulation exercise to raise awareness of the issue and how to respond to attacks, as well as promote information sharing in the sector

Global Retail Data Center Colocation Market Reaches $25B

Data Center Knowledge

451 Research says top 10 players account for about 30 percent of revenue Read More. colocation Supply and Demand

Short Form Product Video Can Be The Key To Converting Customers

Forrester IT

In fact, some retailers added video production to their existing photography process and they're using the same equipment. Because of this, video ranks among the top new initiatives where retailers plan to invest in 2016. retail.

Video 101

Can retailers be too far ahead of the tech curve?

Computer Weekly

Ocado is winning plaudits for its innovation but analysts criticise the online grocer for its financial performance

Less than 8% of retailers respond to customer queries across all channels

Computer Weekly

The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer

Outdated IT limits retail gains from customer data

Computer Weekly

Legacy IT systems are making it more difficult for retailers to collect and use customer data to improve services

Data 24

Consumers want to use retailer apps in-store

Computer Weekly

Consumers want retailers to implement applications that can be used in-store to offer personalisation and convenience

Customer expectation is biggest problem for retail, says panel

Computer Weekly

As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts

More than half of consumers trust reviews over retailer advice

Computer Weekly

Consumers are now more trusting of other customers and product reviews than they are of advice given by retailers

A Customer-Led Approach is Fundamental to The Integration of Worldpay and Vantiv

Forrester IT

B2C ecommerce business & IT alignment online retail retail PaymentsVantiv has the largest payments industry acquisition of 2017 ($10.4B) under its belt — now what? Integration is the trickiest part of any acquisition and comes after the dust settles and the deal is done. This crucial phase begins in earnest this week for Vantiv and Worldpay. To accelerate its business and achieve the full […].

US retailer Target agrees $18.5m data breach settlement

Computer Weekly

A breach settlement with 47 US states has taken the cost of the 2013 data breach at retailer Target to more than $220m

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IDG Contributor Network: The retail EMV quagmire

ComputerWorld IT Management

Retailers have this love-hate relationship with EMV, in that they love to hate EMV. With that in mind, it's easy to understand why major retailers — Walmart last month and Home Depot last week — are suing Visa and MasterCard in an attempt to fight chip cards any way they can. Of course, the retail argument isn't quite phrased that way. It's slow, cumbersome, alienates customers and until a store fully deploys it, the liability shift is expensive.

Retail tech training – an opportunity to drive employee retention?

Computer Weekly

A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff

Retail industry steps up the fight against rising cyber threats

Computer Weekly

UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats

Online retailer Ocado sees increased order volumes as digital shopping grows

Computer Weekly

As online retail becomes more popular, Ocado has seen a rise in orders, but its profits for the first half of 2017 have dropped after heavy tech investment

More Than Half of US Retailers Plan to Move Ecommerce Hosting to the Cloud in 2015: Report

Data Center Knowledge

Cloud technology will help support ecommerce growth, with 55 percent of retailers planning to bring ecommerce hosting into the cloud in 2015 Read More. Shared

Middle East retailers urged to embrace e-commerce platforms

Computer Weekly

E-commerce in the Middle East makes up a tiny proportion of the region's GDP, but this will change as Amazon stokes the market

Mobile Self-Checkout Success Depends On Bridging The Loss Prevention Gap

Forrester IT

retail digital retail in-store checkout PaymentsMobile self-checkout technology promises to not only streamline the physical checkout experience, but more importantly, to bring an augmented digital shopping experience to the physical store. When mobile self-checkout shoppers scan items to put in their physical baskets, digital business leaders will have real-time digital basket data to drive more relevant up-sell, cross-sell, and contextual […].

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IDG Contributor Network: Home Depot reminds us why store-centric will be the death of retailers

ComputerWorld IT Management

As we start the sprint to this year's holiday shopping season, I had hoped to start to see the disappearance of the store-centric mentality that has hurt so much of retail for years. This is best illustrated by complaints — from the likes of Target, Walmart and Home Depot — that they are being victimized by showrooming with Amazon. It was a bogus argument from the start.