AI In Retail? Nope – Start With Automation

Forrester IT

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. artificial intelligence (AI) low-code platforms retail robotic process automation (RPA

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2018 Retail Best Practices Extended: Mobile Web

Forrester IT

Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. age of the customer customer experience mobile commerce (mCommerce) mobile engagement mobile moments mobile shopping mobile web online retail retail digital retail mobile mobile commerce

Mobile In-Store Retail Delivers Service, Efficiency and Convenience

Forrester IT

age of the customer consumer mobile activities digital customer experience employee engagement mobile engagement mobile shopping retail associate enablement digital retail digital store mobileIn-Store Mobile Delivers Service, Efficiency, and Convenience.

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Just Released: Top Retail Tech Investments For 2018 — Overview

Forrester IT

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study. This year, we interviewed more than 30 retail industry professionals to ask about retail […].

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Retailers Still Struggle To Differentiate Through Customer Experience

Forrester IT

The barrier has never been lower for retail shoppers to compare offerings and try new companies. However, we found that most retailers continue to struggle at delivering great experiences to their customers. age of the customer customer experience customer experience index (CX Index) online retail retailSuperior customer experience (CX) helps foster loyalty and, at the end of the day, CX leaders grow revenue faster than CX laggards.

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JLab 2017 retail startups describe tackling retail’s biggest challenges

Computer Weekly

This year’s cohort of retail startups in the JLab accelerator describe the retail challenges their businesses face and how the 2017 JLab differs from the rest

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Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

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Is tech investment taking away retail jobs?

Computer Weekly

Jobs in retail are in decline, and many blame increasing costs and investment in technology – but what should retailers do to adapt to tech disruption

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Retailers: You’re In a Tech Hiring Race, Follow Home Depot’s Lead.

Forrester IT

online retail retail Uncategorized Home DepotThis week, The Home Depot announced that it is pressing the gas further on its digital initiatives by augmenting its existing 2,800 person tech team with another 1,000 IT, product and CX tech workers. What’s behind this? Not one to rest on its laurels, The Home Depot knows that it needs to grow its digital […].

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5 Questions Retailers Should Ask Before Using The Internet Of Things In Stores

CTOvision

Read Kass Dawson list five questions that every retailer who intends to use Internet of Things connected devices in their stores should be ready for on Ad Age : McKinsey estimates that by 2025, the potential economic impact of the Internet of Things (IoT) in retail could be anywhere from $410 billion to $1.2

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How artificial intelligence is powering retail customer experience

Computer Weekly

Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised

Retail websites riddled with security holes, researchers warn

Computer Weekly

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

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One million cyber attacks on UK retailers forecast for Christmas

Computer Weekly

Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone

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Retailers urged to change approach to demand forecasting

Computer Weekly

To achieve optimal fulfilment performance, retailers must now forecast how consumers will shop and understand the influences behind purchasing decisions

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Statistics show retailers need to improve data security

Computer Weekly

Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned

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Harness The Power of Predictive Analytics To Hyperlocalize Your Retail Presence

Forrester IT

Forrester readers sometimes ask me if machine learning can really have any relevance to retail. We start by discussing their current approach to demand management. How do they determine the assortment nd depth and breadth for each store cluster or even for each store? Depending on sales history alone to plan assortment depth and […

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John Lewis chooses three retail tech startups to receive 2016 JLab funding

Computer Weekly

Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot

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Are US Retailers Black Friday Combat Ready?

CTOvision

His post is also relevant to non-retail organizations and even government. The problem is that pricing is a bigger issue in US retail than anyone suspects. Our insights into the US retail ecosystem – based on real-time, comprehensive data feeds – proves that the majority of ecommerce sites are very slow at refreshing online prices. Sanjeev Sularia.

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Retail data breaches still high as GDPR deadline looms

Computer Weekly

As the EU’s General Data Protection Regulation compliance deadline approaches, retail data breaches remain unacceptably high, a data threat report reveals

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Europol hosts simulated cyber attack on retail sector

Computer Weekly

Europol and MasterCard hold a retail cyber attack simulation exercise to raise awareness of the issue and how to respond to attacks, as well as promote information sharing in the sector

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Top 10 retail IT stories in 2016

Computer Weekly

Computer Weekly looks over how the shifting consumer landscape has changed the retail industry during 2016, with increased collaboration, growing consumer power, and mergers and acquisitions

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Four Things You Must Do Right Now To Rock Your 2018 Holiday

Forrester IT

As a retailer with substantial revenue at stake, you’ve made your merchandise buys, allocated your marketing dollars, and feverishly analyzed […]. advertising Amazon digital business ForecastView holiday season online retail retail amazon promoted

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The New Retail Frontier

MindTree

Learn more about the state and status of new digital transformation in the retail industry. The post The New Retail Frontier appeared first on Speaking our Mind. Retail CPGDigital transformation is revolutionizing every industry.

Shoptalk 2017: Retail is dead, long live retail!

The Investing Edge

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

Retail 130

Case Study: How Swedish retailer Stayhard boosted sales online

Computer Weekly

Swedish retailer adopts cloud-based software to turn customer browsing into sales

Co-operative Group overhauls retail store networks

Computer Weekly

The Co-operative Group has brought in BT to revitalise and upgrade legacy networking infrastructure at its food retail business

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How retailers are using technology to remain relevant

Computer Weekly

From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers

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Retailers Without Chat: A Missed Opportunity

Forrester IT

Chatting, by definition, is meaningless, trivial talk – but web “chatting” is anything but; it is starting to transform digital customer experiences. And it works. Customers want to use chat. Forty-five percent have used it to interact with a live agent in 2017. The companies that get it are moving towards a holistic chat strategy […]. customer engagement online chat sales

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More than half of consumers trust reviews over retailer advice

Computer Weekly

Consumers are now more trusting of other customers and product reviews than they are of advice given by retailers

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The supply chain’s growing importance in modern retail

Computer Weekly

Efficient supply chain management is crucial if retailers are to offer their customers the required shopping experience in today’s complex trading environment

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Customer Experience Index Reveals Brands Lack Human Connection

Forrester IT

automotive banking customer emotion customer experience customer experience index (CX Index) emotion Insurance loyalty retail

Consumers want to use retailer apps in-store

Computer Weekly

Consumers want retailers to implement applications that can be used in-store to offer personalisation and convenience

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US retailer Target agrees $18.5m data breach settlement

Computer Weekly

A breach settlement with 47 US states has taken the cost of the 2013 data breach at retailer Target to more than $220m

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‘Tis The Season For Consumers To Still Not Buy On Social Media

Forrester IT

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018 social marketing digital retail retail social media

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Almost 100% of retailers think IT is critical to store branches

Computer Weekly

Retailers are beginning to realise the role technology plays in the online and offline space, with a majority of retailers saying IT is essential to stores

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