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To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. Madeline Cyr: CMO positions at retailers and […]. MORE
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year. MORE
US Treasury Secretary Steve Mnuchin followed up in a CNBC interview loudly endorsing the antitrust scrutiny: he said that Amazon has not only “destroyed the retail industry in the US” but that it has also hurt competition. Last week, the DOJ announced an antitrust investigation of Big Tech. MORE
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. MORE
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019. MORE
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019. MORE
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. MORE
The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon. MORE
They showed how to deliver Real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. age of the customer NRF 2020 real time retail retail supply chainI’ve just returned from NRF 2020. MORE
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague, Madeline Cyr, and I interviewed experts within Forrester for our series: “Applying 2020 Predictions To Retail.” MORE
Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.” So what is holding retailers back from reaching […]. age of the customer customer experience online retail retail Customer Experience (CX) digital retail MORE
Mobile is the dominant digital touchpoint in retail and mobile apps play critical role – consumers who down load a retailer’s app are likely to be more loyal, but that does not mean they wont uninstall the app if it does not meet their expectations! MORE
Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted MORE
The spread of the coronavirus (COVID-19) is impacting everything from global stock market vacillations and travel to retail traffic and buying patterns. Specifically, savvy retailers and brands will: Create a reassuring […]. MORE
Digitally native startups are shifting shopper expectations with their customer-centric return processes, leading traditional retailers to rethink how they handle returns. I recently dug into returns and the result is my new research, “Retailers, Reduce The Pain of Online Returns.” MORE
How digital will change luxury retail? What are the key online luxury retail trends in the West and Asia Pacific? B2C ecommerce global ecommerce online retail retail social commerceMy colleague Michelle Beeson and I shared our point of views. MORE
It’s been nearly two years since Alibaba first showcased New Retail — its strategy to redefine commerce by blending online and offline ecosystems to create seamless customer experience and improve retail efficiency — on Singles’ Day 2017. MORE
Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more. MORE
Is it just us, or is the conversation about retail social and environmental impact getting louder? age of the customer brand experience corporate social responsibility customer data customer insights retail sustainability brand brand values Corporate values innovation MORE
We just published two retail benchmark reports for Singapore, assessing retailers’ omnichannel retail capabilities and digital store capabilities, respectively. digital business digital transformation omnichannel customer experience retail store of the future MORE
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. MORE
A distributed denial of service attack can turn a retailer's holiday season from merry to miserable. age of the customer holiday retail security & risk DDoS ecommerce HolidayLearn how to protect yourself. MORE
To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” ” In our blog series, we will explore how predictions across AI, automation, CX, loyalty, B2C Marketing and other areas, will impact retail and […]. MORE
Retailers must ensure the continuity of information and resources across digital and store touchpoints — or risk losing customers to competitors that do. Customers believe they are engaging with one unified brand or organization, regardless of the device or touchpoints that they use. MORE
The launch of Forrester’s CX Index reports for UK and French retailers is a great way for me to dive into the topic of customer experience in a broader way than I have in the past, with a particular focus on the dynamics of the European market. MORE
When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation. Retailers will invest in SaaS to manage application load variability, such as holiday shopping. MORE
This is a great video because it captures the state of robotics in the retail industry. It starts off with developments pioneered by Amazon in their warehouse and fulfillment centers, and also includes the safety devices used by humans who need to interact with these dangerous robots. MORE
They showed how to deliver real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. age of the customer retail robotic process automation (RPA) NRF 2020 real time retail retail supply chain robotics MORE
age of the customer digital business holiday retail values-based customer experience Corporate values digital retail ecommerce holiday season philanthropic marketing social responsibility MORE
5G will speed up the transformation of the retail sector by delivering technology building blocks for frictionless end-to-end experiences. age of the customer retail 5G infrastructure networking Telecommunications MORE
My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […]. MORE
Retail Related Topics 
Forrester IT
MARCH 27, 2020
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.
Forrester IT
FEBRUARY 26, 2020
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. Madeline Cyr: CMO positions at retailers and […].
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Forrester IT
MARCH 17, 2020
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.
Forrester IT
MARCH 31, 2020
Retailers must ensure the continuity of information and resources across digital and store touchpoints — or risk losing customers to competitors that do. Customers believe they are engaging with one unified brand or organization, regardless of the device or touchpoints that they use.
Forrester IT
NOVEMBER 13, 2019
5G will speed up the transformation of the retail sector by delivering technology building blocks for frictionless end-to-end experiences. age of the customer retail 5G infrastructure networking Telecommunications
Forrester IT
FEBRUARY 19, 2020
To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague, Madeline Cyr, and I interviewed experts within Forrester for our series: “Applying 2020 Predictions To Retail.”
Forrester IT
JULY 29, 2019
US Treasury Secretary Steve Mnuchin followed up in a CNBC interview loudly endorsing the antitrust scrutiny: he said that Amazon has not only “destroyed the retail industry in the US” but that it has also hurt competition. Last week, the DOJ announced an antitrust investigation of Big Tech.
Forrester IT
MAY 7, 2019
How digital will change luxury retail? What are the key online luxury retail trends in the West and Asia Pacific? B2C ecommerce global ecommerce online retail retail social commerceMy colleague Michelle Beeson and I shared our point of views.
Forrester IT
JUNE 4, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year.
Forrester IT
MAY 23, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.
Forrester IT
JULY 1, 2019
Mobile is the dominant digital touchpoint in retail and mobile apps play critical role – consumers who down load a retailer’s app are likely to be more loyal, but that does not mean they wont uninstall the app if it does not meet their expectations!
Forrester IT
JANUARY 20, 2020
They showed how to deliver real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. age of the customer retail robotic process automation (RPA) NRF 2020 real time retail retail supply chain robotics
Forrester IT
NOVEMBER 26, 2019
A distributed denial of service attack can turn a retailer's holiday season from merry to miserable. age of the customer holiday retail security & risk DDoS ecommerce HolidayLearn how to protect yourself.
Forrester IT
JUNE 10, 2019
Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted
Forrester IT
MAY 29, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.
Forrester IT
JANUARY 22, 2019
Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.
Forrester IT
JANUARY 28, 2019
The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon.
Forrester IT
FEBRUARY 18, 2020
This blog post is part of Forrester’s Holiday 2019 retail series. During the past few weeks, retailers have begun to release their quarter 4 earnings – which includes holiday results for many of them. holiday retail
Forrester IT
JANUARY 27, 2020
The launch of Forrester’s CX Index reports for UK and French retailers is a great way for me to dive into the topic of customer experience in a broader way than I have in the past, with a particular focus on the dynamics of the European market.
Forrester IT
NOVEMBER 24, 2019
We just published two retail benchmark reports for Singapore, assessing retailers’ omnichannel retail capabilities and digital store capabilities, respectively. digital business digital transformation omnichannel customer experience retail store of the future
Forrester IT
JANUARY 20, 2020
They showed how to deliver Real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. age of the customer NRF 2020 real time retail retail supply chainI’ve just returned from NRF 2020.
Forrester IT
OCTOBER 3, 2019
The most wonderful time of the year for retailers is fast approaching. holiday online retail retailGet a sneak preview of the forecast for US online holiday sales.
Forrester IT
NOVEMBER 5, 2018
My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […].
Forrester IT
SEPTEMBER 30, 2019
Digitally native startups are shifting shopper expectations with their customer-centric return processes, leading traditional retailers to rethink how they handle returns. I recently dug into returns and the result is my new research, “Retailers, Reduce The Pain of Online Returns.”
Forrester IT
APRIL 18, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted
Forrester IT
JANUARY 6, 2020
age of the customer digital business holiday retail values-based customer experience Corporate values digital retail ecommerce holiday season philanthropic marketing social responsibility
Forrester IT
APRIL 17, 2019
To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” ” In our blog series, we will explore how predictions across AI, automation, CX, loyalty, B2C Marketing and other areas, will impact retail and […].
Forrester IT
MARCH 6, 2020
The spread of the coronavirus (COVID-19) is impacting everything from global stock market vacillations and travel to retail traffic and buying patterns. Specifically, savvy retailers and brands will: Create a reassuring […].
Forrester IT
JUNE 3, 2019
When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation. Retailers will invest in SaaS to manage application load variability, such as holiday shopping.
CTOvision
JUNE 12, 2019
This is a great video because it captures the state of robotics in the retail industry. It starts off with developments pioneered by Amazon in their warehouse and fulfillment centers, and also includes the safety devices used by humans who need to interact with these dangerous robots.
Forrester IT
JULY 17, 2019
Is it just us, or is the conversation about retail social and environmental impact getting louder? age of the customer brand experience corporate social responsibility customer data customer insights retail sustainability brand brand values Corporate values innovation
Forrester IT
OCTOBER 3, 2019
It’s been nearly two years since Alibaba first showcased New Retail — its strategy to redefine commerce by blending online and offline ecosystems to create seamless customer experience and improve retail efficiency — on Singles’ Day 2017.
Forrester IT
MAY 9, 2019
To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019.
Forrester IT
NOVEMBER 7, 2018
Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more.
Forrester IT
NOVEMBER 2, 2018
Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.” So what is holding retailers back from reaching […]. age of the customer customer experience online retail retail Customer Experience (CX) digital retail
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