Five Reasons Retailers Need to Invest In People

Forrester IT

Five reasons to invest in store labor Labor was 43% of retail operating expenses based on our last US census data, but retailers haven’t been spending more on employee training [1]. In addition, retail customers aren’t thrilled […].

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Retailers’ CX Slips In 2017

Forrester IT

Facing stiff competition on- and off-line, retailers need to invest in superior CX to differentiate themselves and foster the loyalty of empowered customers. In 2017, we saw both traditional and digital-only retailers’ CX quality slip. […]. customer experience customer experience index (CX Index) emotion online retail retailAcross industries, improvement in CX leads to growth in total revenue.

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Office Depot Acquires CompuCom — Is The Third Time The Charm For Retail Diving Into IT Services?

Forrester IT

Office Depot announced the $1 billion acquisition of CompuCom yesterday, which is a strong pivot into IT services for the 31-year-old retailer. As Yogi Berra said, “It’s déjà vu all over again.”

Predictions 2018: Customer-Obsessed, Data-Driven Retailers Will Thrive In 2018

Forrester IT

In a world of hyper-adoption – and hyper-abandonment – successful retailing in 2018 comes down to obsessing about your customer’s experience. digital business ebusiness strategy online retail prediction retailIt’s a tall order: Digital and physical touchpoints now must work together flawlessly – yet also do what each touchpoint does best on its own. And organizations must remove silo shackles to unify disparate […].

Digital Store Technologies Take the Stage For Both Customer and Associate Experience.

Forrester IT

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

Retail data breaches still high as GDPR deadline looms

Computer Weekly

As the EU’s General Data Protection Regulation compliance deadline approaches, retail data breaches remain unacceptably high, a data threat report reveals

Half Of Online Retail Spending Came From Marketplaces In 2016

Forrester IT

Marketplaces are taking an growing share of B2C online retail sales: Half of B2C online retail spend came from marketplaces in 2016.

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The supply chain’s growing importance in modern retail

Computer Weekly

Efficient supply chain management is crucial if retailers are to offer their customers the required shopping experience in today’s complex trading environment

Almost 100% of retailers think IT is critical to store branches

Computer Weekly

Retailers are beginning to realise the role technology plays in the online and offline space, with a majority of retailers saying IT is essential to stores

Retailers urged to change approach to demand forecasting

Computer Weekly

To achieve optimal fulfilment performance, retailers must now forecast how consumers will shop and understand the influences behind purchasing decisions

Top 10 retail IT stories in 2016

Computer Weekly

Computer Weekly looks over how the shifting consumer landscape has changed the retail industry during 2016, with increased collaboration, growing consumer power, and mergers and acquisitions

One million cyber attacks on UK retailers forecast for Christmas

Computer Weekly

Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone

Statistics show retailers need to improve data security

Computer Weekly

Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned

How retailers are using technology to remain relevant

Computer Weekly

From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers

Retail websites riddled with security holes, researchers warn

Computer Weekly

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

Less than 8% of retailers respond to customer queries across all channels

Computer Weekly

The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer

Europol hosts simulated cyber attack on retail sector

Computer Weekly

Europol and MasterCard hold a retail cyber attack simulation exercise to raise awareness of the issue and how to respond to attacks, as well as promote information sharing in the sector

Amazon Blends Digital and Physical Experiences At Their New Book Store

Forrester IT

While Amazon has much to learn about retail from the brick and mortar giants, physical stores can learn a lot from how Amazon is successfully bringing the digital experience into the […].

Can Retail Analytics Help Win The Shopping Basket Battle?

CTOvision

The vast amount of big data that supermarkets and grocery retailers now have at their disposal is set to have a critical role to play in who wins out on market share in this highly competitive industry. Enhanced data analytics enable the retailers to make rapid buying decisions to enhance the customer experience. Enhanced data analytics enable the retailers to make quick business decisions, improving customer satisfaction and the customer experience. Sanjeev Sularia.

Amazon Go Ushers In A New Era In Retail Technology

Forrester IT

Becuase it gives shoppers back significant time savings and it gives retailers potentially enormous costs savings. Amazon's new Amazon Go store ushers in a new era in brick and mortar grocery and convenience shopping. In the early 80's, electronic point of sale (POS) dramatically changed the checkout experience in grocery stores, speeding up checkout lines.

Outdated IT limits retail gains from customer data

Computer Weekly

Legacy IT systems are making it more difficult for retailers to collect and use customer data to improve services

Most consumers think they are more digitally savvy than some retailers

Computer Weekly

Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers

Consumers want to use retailer apps in-store

Computer Weekly

Consumers want retailers to implement applications that can be used in-store to offer personalisation and convenience

Can retailers be too far ahead of the tech curve?

Computer Weekly

Ocado is winning plaudits for its innovation but analysts criticise the online grocer for its financial performance

Customer expectation is biggest problem for retail, says panel

Computer Weekly

As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts

Retail tech training – an opportunity to drive employee retention?

Computer Weekly

A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff

Retail Analytics Has The Power To Bridge The Online And Offline Worlds

CTOvision

Shopping has changed – consumers now want to be able to shop in-store or online, wherever and whenever they want, but the problem is many retailers still don’t see the two roads intersecting, which means they are losing out when it comes to sales. There are retailers that have managed to create a smooth omni-channel experience between online and store, such as Apple for example. Sanjeev Sularia.

More than half of consumers trust reviews over retailer advice

Computer Weekly

Consumers are now more trusting of other customers and product reviews than they are of advice given by retailers

Global Retail Data Center Colocation Market Reaches $25B

Data Center Knowledge

451 Research says top 10 players account for about 30 percent of revenue Read More. colocation Supply and Demand

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Retail industry steps up the fight against rising cyber threats

Computer Weekly

UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats

US retailer Target agrees $18.5m data breach settlement

Computer Weekly

A breach settlement with 47 US states has taken the cost of the 2013 data breach at retailer Target to more than $220m

Forrester Releases First of Its Kind Industry Wave Focused on Retailers’ Mobile Websites

Forrester IT

Home Depot and Wayfair take leading spots By Brendan Miller and Jennifer Wise You already know Forrester for its iconic Wave graphic that ranks technology vendors on their strategy and capabilities to serve industry clients. Starting today Forrester is introducing new kind of research document called a Forrester Industry Wave that evaluates digital experiences of […]. mobile commerce (mCommerce) mobile moments mobile shopping mobile web Uncategorized

Are US Retailers Black Friday Combat Ready?

CTOvision

His post is also relevant to non-retail organizations and even government. The problem is that pricing is a bigger issue in US retail than anyone suspects. Our insights into the US retail ecosystem – based on real-time, comprehensive data feeds – proves that the majority of ecommerce sites are very slow at refreshing online prices. Sanjeev Sularia.