Office Depot Acquires CompuCom — Is The Third Time The Charm For Retail Diving Into IT Services?

Forrester IT

Office Depot announced the $1 billion acquisition of CompuCom yesterday, which is a strong pivot into IT services for the 31-year-old retailer. As Yogi Berra said, “It’s déjà vu all over again.”

Walmart and Google’s Voice-Assisted Commerce Partnership Highlight the Next Big Disrupter in Retail

Forrester IT

Amazon customer experience digital business ecommerce online retail retail amazon amazon alexa amazon echo brendan witcher digital digital retail google google express google home grocery same day delivery walmartWalmart and Google have announced an important new partnership that directly addresses the growing markets for voice-assisted shopping and free expedited delivery. Marc Lore, President and CEO, Walmart U.S.

Trending Sources

How artificial intelligence is powering retail customer experience

Computer Weekly

Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised

Retail data breaches still high as GDPR deadline looms

Computer Weekly

As the EU’s General Data Protection Regulation compliance deadline approaches, retail data breaches remain unacceptably high, a data threat report reveals

Almost 100% of retailers think IT is critical to store branches

Computer Weekly

Retailers are beginning to realise the role technology plays in the online and offline space, with a majority of retailers saying IT is essential to stores

Statistics show retailers need to improve data security

Computer Weekly

Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned

Digital Store Technologies Take the Stage For Both Customer and Associate Experience.

Forrester IT

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

Top 10 retail IT stories in 2016

Computer Weekly

Computer Weekly looks over how the shifting consumer landscape has changed the retail industry during 2016, with increased collaboration, growing consumer power, and mergers and acquisitions

One million cyber attacks on UK retailers forecast for Christmas

Computer Weekly

Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone

Retail websites riddled with security holes, researchers warn

Computer Weekly

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

Less than 8% of retailers respond to customer queries across all channels

Computer Weekly

The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer

Europol hosts simulated cyber attack on retail sector

Computer Weekly

Europol and MasterCard hold a retail cyber attack simulation exercise to raise awareness of the issue and how to respond to attacks, as well as promote information sharing in the sector

Can Retail Analytics Help Win The Shopping Basket Battle?

CTOvision

The vast amount of big data that supermarkets and grocery retailers now have at their disposal is set to have a critical role to play in who wins out on market share in this highly competitive industry. Enhanced data analytics enable the retailers to make rapid buying decisions to enhance the customer experience. Enhanced data analytics enable the retailers to make quick business decisions, improving customer satisfaction and the customer experience. Sanjeev Sularia.

Most consumers think they are more digitally savvy than some retailers

Computer Weekly

Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers

Half Of Online Retail Spending Came From Marketplaces In 2016

Forrester IT

Marketplaces are taking an growing share of B2C online retail sales: Half of B2C online retail spend came from marketplaces in 2016.

B2C 35

Can retailers be too far ahead of the tech curve?

Computer Weekly

Ocado is winning plaudits for its innovation but analysts criticise the online grocer for its financial performance

How Retail Analytics can drive In-store conversion and revenue

MindTree

Discover how real-time Retail Analytics solutions can help In-store associates increase sales while upholding customer privacy. The post How Retail Analytics can drive In-store conversion and revenue appeared first on Speaking our Mind.

Outdated IT limits retail gains from customer data

Computer Weekly

Legacy IT systems are making it more difficult for retailers to collect and use customer data to improve services

Amazon Blends Digital and Physical Experiences At Their New Book Store

Forrester IT

While Amazon has much to learn about retail from the brick and mortar giants, physical stores can learn a lot from how Amazon is successfully bringing the digital experience into the […].

European banks getting rid of human interaction in retail services

Computer Weekly

Traditional banks know they need to modernise IT to retain market share, but replacing legacy systems is like defusing a bomb

Consumers want to use retailer apps in-store

Computer Weekly

Consumers want retailers to implement applications that can be used in-store to offer personalisation and convenience

Customer expectation is biggest problem for retail, says panel

Computer Weekly

As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts

More than half of consumers trust reviews over retailer advice

Computer Weekly

Consumers are now more trusting of other customers and product reviews than they are of advice given by retailers

Retail tech training – an opportunity to drive employee retention?

Computer Weekly

A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff

Retail Analytics Has The Power To Bridge The Online And Offline Worlds

CTOvision

Shopping has changed – consumers now want to be able to shop in-store or online, wherever and whenever they want, but the problem is many retailers still don’t see the two roads intersecting, which means they are losing out when it comes to sales. There are retailers that have managed to create a smooth omni-channel experience between online and store, such as Apple for example. Sanjeev Sularia.

US retailer Target agrees $18.5m data breach settlement

Computer Weekly

A breach settlement with 47 US states has taken the cost of the 2013 data breach at retailer Target to more than $220m

JLab 2017 retail startups describe tackling retail’s biggest challenges

Computer Weekly

This year’s cohort of retail startups in the JLab accelerator describe the retail challenges their businesses face and how the 2017 JLab differs from the rest

Global Retail Data Center Colocation Market Reaches $25B

Data Center Knowledge

451 Research says top 10 players account for about 30 percent of revenue Read More. colocation Supply and Demand

Retail 145

Retail industry steps up the fight against rising cyber threats

Computer Weekly

UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats

Are US Retailers Black Friday Combat Ready?

CTOvision

His post is also relevant to non-retail organizations and even government. The problem is that pricing is a bigger issue in US retail than anyone suspects. Our insights into the US retail ecosystem – based on real-time, comprehensive data feeds – proves that the majority of ecommerce sites are very slow at refreshing online prices. Sanjeev Sularia.

Amazon Go Ushers In A New Era In Retail Technology

Forrester IT

Becuase it gives shoppers back significant time savings and it gives retailers potentially enormous costs savings. Amazon's new Amazon Go store ushers in a new era in brick and mortar grocery and convenience shopping. In the early 80's, electronic point of sale (POS) dramatically changed the checkout experience in grocery stores, speeding up checkout lines.

Online retailer Ocado sees increased order volumes as digital shopping grows

Computer Weekly

As online retail becomes more popular, Ocado has seen a rise in orders, but its profits for the first half of 2017 have dropped after heavy tech investment

Middle East retailers urged to embrace e-commerce platforms

Computer Weekly

E-commerce in the Middle East makes up a tiny proportion of the region's GDP, but this will change as Amazon stokes the market