Forrester IT

APRIL 17, 2019

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” ” In our blog series, we will explore how predictions across AI, automation, CX, loyalty, B2C Marketing and other areas, will impact retail and […].

Retail 106

Retail B2C Industry 106

Forrester IT

JANUARY 28, 2019

The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon.

Retail 180

Retail Report B2C 180

Forrester IT

JANUARY 22, 2019

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

Retail 172

Retail 172

Forrester IT

APRIL 18, 2019

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted

Retail 134

Retail 134

Forrester IT

NOVEMBER 5, 2018

My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps. For retailers with a pan-European presence we selected one European market in which to evaluate the retailer’s app [by selecting that market as the location within the app […].

Retail 136

Retail Mobile 136

Forrester IT

MARCH 29, 2019

We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF). This research summarizes how retailers and digital business professionals are thinking about and investing in their stores and online businesses. digital marketing ecommerce online retail personalization

Retail 133

Retail Study Research Report 133

Forrester IT

JANUARY 18, 2019

age of the customer always addressable customer customer centricity digital business digital customer experience digital disruption digital transformation online retail retail

Retail 151

Retail Strategy 151

Forrester IT

NOVEMBER 2, 2018

Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.” So what is holding retailers back from reaching […]. age of the customer customer experience online retail retail Customer Experience (CX) digital retail

Retail 148

Retail Course Research 148

Datacponomy

FEBRUARY 26, 2019

After retailers suffered a bad year with bankruptcies, store closures and lower store footfall, we discuss why now is the time for retailers to invest in data and advanced technologies to boost consumer relations. Bricks and mortar retailers would sooner forget 2018.

Retail 97

Retail Data 97

Forrester IT

AUGUST 10, 2018

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. artificial intelligence (AI) low-code platforms retail robotic process automation (RPA

Retail 158

Retail Artificial Intelligence 158

Forrester IT

NOVEMBER 29, 2018

“The State Of Retail Payments — Outlook For 2019” is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers’ views and decisions about payments. payments Payments retailIt outlines key priorities and challenges for digital business professionals and payment decision makers. The role of emerging digital payments and how merchants are investing […].

Retail 121

Retail Report Study Enterprise 121

Forrester IT

APRIL 30, 2018

Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store. Retailers will broaden their reach and increase the likelihood […]. age of the customer customer experience mobile commerce (mCommerce) mobile engagement mobile moments mobile shopping mobile web online retail retail digital retail mobile mobile commerce

Retail 99

Retail Mobile 99

The Investing Edge

APRIL 3, 2017

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

Retail 141

Retail Sports Apparel Adobe 141

Forrester IT

JUNE 15, 2018

age of the customer consumer mobile activities digital customer experience employee engagement mobile engagement mobile shopping retail associate enablement digital retail digital store mobileIn-Store Mobile Delivers Service, Efficiency, and Convenience.

Retail 134

Retail Mobile 134

Forrester IT

MAY 30, 2018

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study. This year, we interviewed more than 30 retail industry professionals to ask about retail […].

Retail 123

Retail Budget Study Trends 123

Forrester IT

JUNE 26, 2018

The barrier has never been lower for retail shoppers to compare offerings and try new companies. However, we found that most retailers continue to struggle at delivering great experiences to their customers. age of the customer customer experience customer experience index (CX Index) online retail retailSuperior customer experience (CX) helps foster loyalty and, at the end of the day, CX leaders grow revenue faster than CX laggards.

Retail 116

Retail Company 116

Computer Weekly

OCTOBER 13, 2017

This year’s cohort of retail startups in the JLab accelerator describe the retail challenges their businesses face and how the 2017 JLab differs from the rest

Retail 144

Retail 144

Forrester IT

JANUARY 10, 2019

On our morning news feeds, we see headlines chock-full of emerging tech that is supposedly changing the game for next generation retail experiences.

Retail 194

Retail 194

Forrester IT

FEBRUARY 25, 2019

Today’s Retail Apps Meet mCommerce Purpose, but Fail To Inspire Omnichannel Shopping Brendan Miller and Madeline King The Forrester Industry Wave evaluates digital experiences of firms; they highlight digital best practices from leading firms and help our clients better understand what digital strategies will best win, serve and retain customers. Retailers have more work to do […

Retail 149

Retail Mobile Meeting Strategy 149

Forrester IT

FEBRUARY 1, 2019

This year, NRF was a happy affair: Retailers were celebrating a successful holiday season, year-on-year growth, and a net increase of store openings.

Apparel 163

Apparel Retail .Net 163

Forrester IT

NOVEMBER 12, 2018

Fashion is the second largest retail category after grocery. Brick-and-mortar and eCommerce retailers are vying for shoppers’ attention and dollars. In our recently published Online Fashion Retail […].

Fashion 202

Fashion Retail B2C 202

Forrester IT

JANUARY 18, 2019

If last year’s theme was (Alexa’s) voice, this year’s show was all about computer vision driving: Frictionless retail. Computer vision specialist Scandit, with clients such as Sephora and Louis Vuitton, showed that any retailer can offer a grab-and-go experience like Amazon [… NRF 2019 attracted more than 800 exhibitors that demonstrated to more than 37,000 attendees.

Retail 132

Retail 132

Forrester IT

MARCH 19, 2019

Think about the rise of pop up stores or the rapid proliferation of store banners as retailers shape shift in anticipation of […]. We’ve all learned about the advantages of software defined infrastructure. We don’t think twice about network or desktop virtualization. But what about using software to define, and remotely manage, store infrastructure and applications?

Retail 122

Retail Software Software Virtualization 122

Computer Weekly

OCTOBER 31, 2017

Jobs in retail are in decline, and many blame increasing costs and investment in technology – but what should retailers do to adapt to tech disruption

Retail 131

Retail 131

Forrester IT

DECEMBER 17, 2018

Retailers are trying to differentiate their shopping experiences to win, serve, and, retain increasingly empowered customers. Here are three examples of smart retail website features making online shopping easier in fashion today […].

Retail 179

Retail Fashion Examples B2C 179

The Investing Edge

APRIL 27, 2017

Discussion about the future of retail has never been more lively and opinions around what’s to come are diverse. Is retail dying? I met with and listened to panels of retailers, brands, technology vendors, consultants – you name it. Retailers are at a crossroads.

Retail 130

Retail Sports Apparel Adobe 130

Computer Weekly

FEBRUARY 9, 2017

Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised

Artificial Intelligence 207

Artificial Intelligence Retail 207

Computer Weekly

OCTOBER 14, 2016

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

Retail 189

Retail Research Security 189

Forrester IT

AUGUST 1, 2018

Many retailers today face a stacked deck. Consumers are spending their incomes at the highest rate in decades, but not on the retail staples that have traditionally filled retailers’ coffers. The State of the US Retail Shopper report examines the key personal economic factors responsible for turbulence in the US retail industry while highlighting why […]. age of the customer retail

Retail 87

Retail Report Industry 87

Forrester IT

APRIL 19, 2018

online retail retail Uncategorized Home DepotThis week, The Home Depot announced that it is pressing the gas further on its digital initiatives by augmenting its existing 2,800 person tech team with another 1,000 IT, product and CX tech workers. What’s behind this? Not one to rest on its laurels, The Home Depot knows that it needs to grow its digital […].

Retail 104

Retail 104

Forrester IT

NOVEMBER 29, 2018

Of these, 272 million (47%) are online and 144 million will make purchases online in 2018, making the region a magnet for investment by online retailers and venture capital firms. We expect B2C online retail in Southeast Asia […].

Retail 168

Retail B2C 168

Forrester IT

JANUARY 18, 2019

Retailers are slowly moving beyond omnichannel fulfillment capabilities in stores to invest in digital store technologies that empower store associates, improve customers’ engagement, and enhance store operations.

Retail 166

Retail 166

Computer Weekly

NOVEMBER 17, 2016

Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone

Retail 208

Retail Internet 208

Computer Weekly

JUNE 15, 2017

To achieve optimal fulfilment performance, retailers must now forecast how consumers will shop and understand the influences behind purchasing decisions

Retail 165

Retail 165

Computer Weekly

AUGUST 14, 2017

Data breach statistics show retailers need to address customer data security ahead of the GDPR compliance deadline, a law firm has warned

Retail 165

Retail Security Data 165