9 tips for achieving IT service delivery excellence
CIO Business Intelligence
DECEMBER 19, 2023
Embrace metrics and iterate To achieve maximum efficiency, Cziomer also suggests focusing service efforts on DevOps Research and Assessment (DORA) metrics, such as “lead time for change” and “time to restore service.” Your leadership team should behave like a Scrum team, enabling end-to-end delivery and support.”
Let's personalize your content