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9 tips for achieving IT service delivery excellence

CIO Business Intelligence

Embrace metrics and iterate To achieve maximum efficiency, Cziomer also suggests focusing service efforts on DevOps Research and Assessment (DORA) metrics, such as “lead time for change” and “time to restore service.” Your leadership team should behave like a Scrum team, enabling end-to-end delivery and support.”

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5 key mistakes IT leaders make at board meetings

CIO Business Intelligence

And if you’re presenting, it’s best to study older board packages and consult with colleagues about how the directors discuss, debate, and finalize key decisions. A good response is, “We don’t have a timeline yet, but we’re conducting customer research and running a proof of concept around the technology.

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Maturing agile development without a maturity model - Social, Agile.

Social, Agile and Transformation

In many cases, maturity models are just tools used by consultants and sales engineers selling expensive ‘how to’ guides to senior IT executives. Next post: SCRUM for Process Maturity. startup cto. (19). Strategic Technology. Maturing agile development without a maturity model. Improved functional testing?

Agile 100
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Product-based IT: A blueprint for success

CIO Business Intelligence

Digging through research examining the impact of standard conventions like siloed teams and staged gate processes, Arooni began percolating ideas for how to shift IT organizations away from the traditional project-oriented culture to something more agile, with greater business accountability and more responsiveness to changing customer needs.