Minimizing Agent Attrition with Spearline
Spearline Testing
JANUARY 28, 2021
In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. No agent wants to come to work to be blamed by their customers for having poor-quality calls. This can easily be solved by proactively monitoring and testing numbers for call quality, removing frustration, thus ensuring your agents remain motivated.
78 
Let's personalize your content