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Bad CX Surveys? Not With This Checklist!

Forrester IT

CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role. Bad CX surveys create […]. age of the customer

Survey 840
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Survey says AIOps gaining ground with CSPs

TM Forum

Despite AIOps early phase, nearly half (46%) of our survey respondents report that they have at least an evolving AI business case, while another 40% have none at this stage

Survey 145
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Join our 2019 Search Marketing Survey

Forrester IT

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. From last year’s survey, we highlighted five key trends from the survey that we saw in the search marketing industry. This survey will look into the […

Survey 372
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Go Beyond Surveys To Measure CX

Forrester IT

Getting decent survey response rates is hard and getting harder for CX professionals. That means you need to start mining other data that can give you a sense of the quality of the experiences your customers are having.

Survey 378
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2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

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CSPs opt for cloud native technology, survey shows

TM Forum

A majority of CSPs surveyed are turning to cloud native technologies to remove barriers to rapid product and service development

Survey 144
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Three Seismic Shifts In Buying Behavior From Forrester’s 2021 B2B Buying Survey

Forrester IT

Forrester’s 2021 B2B Buying Survey, with more than 950 respondents from around the world, reveals significant changes in buying behavior. Portfolio Marketing SiriusDecisions Research Personas and Buyer Journey Mapping

B2B 523
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Survey: Cybersecurity budgets aren’t matching cybersecurity challenges

Tech Republic Security

The post Survey: Cybersecurity budgets aren’t matching cybersecurity challenges appeared first on TechRepublic. A new study finds that due to the growing threat surface from hybrid work and third-party vendors, only half of organizations have the budget to meet current cybersecurity needs.

Budget 194
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The DevOps Hypothesis Is Sound – Introducing The 2020 State of Modern Technology Operations survey

Forrester IT

This year, I led my first custom survey research for Forrester, the 2020 State of Modern Technology Operations survey. We selected a random panel of 268 digital and IT professionals with day to day responsibility for operating digital systems. (We

Devops 523
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Benchmark Your DX Strategy With Forrester’s Executive Survey Results

Forrester IT

Use the topline results from Forrester's 2021 Global Emerging Technology Survey to see how your enterprise compares. Age of the Customer B2C Marketing digital business Digital Transformation

Survey 195
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Survey Seeks Input from Healthcare Cybersecurity Professionals

SecureWorld News

Your opinion is needed for a survey being conducted by the Healthcare Information and Management Systems Society (HIMSS). Results of this year's survey will be available in early 2023. Cybersecurity Healthcare Original Content Survey

Survey 79
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How Can We Stop Under Utilizing a Key User Experience Champion?

Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker

With quality assurance/control already embedded in our development process, what if we expand that role to champion usability and customer delight? Join Miles Robinson, Agile and Management Consultant as he discusses how we can educate and equip our QA/QC process to forge champions of customer experience.

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New Open API adoption survey reveals vendor opportunity

TM Forum

TM Forum’s quarterly survey results confirm that CSPs and vendors are making progress in using TM Forum’s Open APIs, but they also reveal vendors’ native Open API support lags behind CSP demand

Survey 138
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How Employees Feel About Coronavirus Now: A PandemicEX Survey Update

Forrester IT

The #pandemicEX survey results indicate that 41% of US workers are now afraid to go to work, compared with 29% two weeks ago. Read more. age of the customer employee experience pandemic promoted

Survey 381
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A snapshot of the telecoms industry: employee survey

TM Forum

Our new survey of communications service providers' employees shows that many are happy with their career paths as well as their companies' digital transformation strategies

Survey 137
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Salary Survey: IT Gender Pay Gap Keeps Growing

Information Week

The InformationWeek Salary Survey 2022 found that the gender pay gap for IT professionals grew to the widest seen since we started tracking the question

Survey 206
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Forrester’s Q1 2022 Sales Operations Pulse Survey Results

Forrester IT

The average computer monitor, with 1080p resolution, has a grand total of 2,073,600 pixels. Sure, you can still see the image if you’re missing a few thousand pixels, but the clarity isn’t as sharp. Each pixel matters.

Survey 370
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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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How Australian Employees Feel About COVID-19 : Forrester’s PandemicEX Survey

Forrester IT

Forrester’s global PandemicEX survey results are in. We surveyed over 1,800 working adults across Europe and Asia Pacific, including 274 in Australia, to find out how they feel their firms are responding to the coronavirus. Below are some of the most important findings from the survey.

Survey 326
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How To (Not) Conduct CX Surveys During The COVID-19 Crisis

Forrester IT

Instead of CX surveys as usual, you need to show that you aren’t tone deaf to the unprecedented situation your customers face due to COVID-19. Read how to adjust your survey methods.

Survey 335
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Managing Security Risks of Windows Endpoints Survey Report

Anoop

The post Managing Security Risks of Windows Endpoints Survey Report appeared first on HTMD Community Blog #1 Modern Device Management Guides - Windows 11 | SCCM | ConfigMgr | Intune | AVD | Windows 10 | Windows 365 | Cloud PC by Admin. Adaptiva Endpoints SCCM Survey

Survey 149
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Go Beyond Surveys In CX: Learn From Two Practitioners’ Experiences

Forrester IT

At Forrester’s CX North America event, I delivered a session about going beyond surveys to measure customer experience (CX).

Survey 293
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TCO Considerations of Using a Cloud Data Warehouse for BI and Analytics

Enterprises poured $73 billion into data management software in 2020 – but are seeing very little return on their data investments. 22% of data leaders surveyed have fully realized ROI in the past two years, with 56% having no consistent way of measuring it.

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Forrester’s 2021 Financial Services Architecture Survey Needs Your Input

Forrester IT

Banks and other financial services firms always ask: “What are the others doing?”

Financial 370
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InformationWeek Salary Survey: What IT Pros Earn

Information Week

How does your salary stack up to what other IT pros are earning? How does what you are paying your top talent compare to the offers they are likely to get out there in the job market? What else do your employees appreciate about their jobs

Survey 201
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Forrester’s EX Index Reveals What Other Surveys Don’t

Forrester IT

Most engagement surveys in the industry focus on a broad set of factors set against the employee life cycle, from on-boarding to off-boarding. Our survey does.

Survey 293
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Join our 2019 Search Marketing Survey

Forrester IT

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. From last year’s survey, we highlighted five key trends from the survey that we saw in the search marketing industry. This survey will look into the […

Survey 210
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2021 State of Automatic Speech Recognition Report

We surveyed 400 decision-makers about ASR use with Opus Research. What we found was that most enterprises are barely scratching the surface of their potential. Find out what areas fast movers can leverage to create differentiated voice experiences.

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Survey reveals surprising Mac user app preferences and purchasing trends

Tech Republic

Setapp's new Mac apps survey finds the features Mac users seek as well as how and why they purchase software the ways in which they do. The post Survey reveals surprising Mac user app preferences and purchasing trends appeared first on TechRepublic.

Survey 114
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New Research Survey: Video Technologies For CX And EX

Forrester IT

We’re currently fielding a survey for vendors, end users, and experts who use video technologies. You can take the 10-minute survey here. We’ve kicked off some new research, and we need your help. Our Forrester Tech Tide™ aims to help companies make investments in video technologies for customer and employee experiences. If you complete the […]. video & teleconferencing enterprise personalized video technology video

Survey 326
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Call For Participation: Forrester’s 2021 ECM Panel Survey Is Now Open!

Forrester IT

Forrester’s 2021 Global Enterprise Content Management Survey is open … and we’re looking for your participation! This survey is intended for enterprise content management (ECM) or content services decision-makers and influencers in end user organizations.

Survey 322
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Calling Business Resilience Pros: Our Latest State Of Business Continuity Survey Is Live!

Forrester IT

The last joint survey we did was right in the middle of […]. Each year, Forrester Research and the Disaster Recovery Journal (DRJ) team up to launch a study examining the state of business resiliency.

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IT Pros Prefer PCmover Enterprise Over Microsoft's USMT

Because USMT is a toolkit and specifically will not transfer applications, there is a mismatch between IT’s desires and USMT’s capabilities. Microsoft & Intel both suggest PCmover be considered as an alternative for PC migrations & OS refreshes.

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AI-driven strategies are becoming mainstream, survey finds

Venture Beast

A survey by Deloitte finds that companies are beginning to embrace the necessary strategies to successfully deploy AI and machine learning. Read More.

Survey 143
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Forrester’s Global Financial Services Architecture Online Survey

Forrester IT

We’re currently fielding a survey for vendors, end users, and experts that will provide the key input […]. We’ve kicked off some new research, and we need your help. An important part of Forrester’s research process is gathering input from financial services companies, so we can advise our clients on the latest trends in the market. banking financial services Insurance

Financial 327
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Uncovering 2020 Digital Experience Priorities: It’s That (survey) Time of Year!

Forrester IT

This week we launched our annual panel survey on Digital Experience (DX) priorities, challenges and strategies. If you’re a leader, decision-maker, or influencer of your enterprise DX strategy, we’d love to have your input: [link] take the survey? More responses = better data; which we will share with all survey takers and it will fuel our […

Survey 342
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Survey Says.

CIO Musings

One chart from a recent survey I did on citizen involvement in local government. Interesting that as many people get information on their local government via word of mouth as by TV and Newspaper. More research to come! 119 Responses from 15 States

Survey 250
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The Future of Product Management

Speaker: Carlos Gonzalez de Villaumbrosia, Founder and CEO of The Product School

Whether you’re charting a career, seeking industry intel direct from the (crowd) source, or curious about the product-led trajectory, join the CEO of the Product School, Carlos Gonzalez de Villaumbrosia, for a close up on the future of product management.

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Buyer Insights: Findings From The 2021 B2B Buying Survey

Forrester IT

Forrester’s fifth B2B Summit APAC will be held in Singapore on 14 and 15 September 2021 through a live virtual experience. It will provide best practice research developed to address the unique challenges APAC B2B marketers face in these challenging and evolving times we live and work in.

B2B 293
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Survey reveals trends shaping the global communications marketplace

TM Forum

Salesforce surveyed 6,000 B2C and B2B communications customers and 500 industry professionals to learn more about the trends shaping the global communications marketplace.

Survey 130
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On An Agile scaling journey? Take our survey to find out how you are doing.

Forrester IT

This year I'm excited to be teaming up with Diego Lo Giudice on the bi-annual Forrester Agile at Scale Adoption survey. In the last Agile survey of 2015 we found that 46% of the respondents are still doing what Forrester calls Water-Agile-Fall ; but not on a path to faster delivery. Our bi-annual Agile survey tracking the health of Agile initiatives for 2017 keeps its focus on the main challenge: Agile At Scale. Agile survey.

Survey 268
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AI adoption and analytics are rising, survey finds

Venture Beast

Businesses are accelerating their adoption of analytics, according to a new survey from Zoho-owned ManageEngine. Read More.

Survey 145
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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

The same survey found that users ind traditional BI. MONETIZING ANALYTICS FEATURES: Why Data Visualizations. Will Never Be Enough. Go beyond basic embedded dashboards to diferentiate your. application and maximize the value of embedded analytics.