Bad CX Surveys? Not With This Checklist!

Forrester IT

CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role.

Survey 988

Go Beyond Surveys To Measure CX

Forrester IT

Getting decent survey response rates is hard and getting harder for CX professionals. That means you need to start mining other data that can give you a sense of the quality of the experiences your customers are having.

Survey 287

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Join our 2019 Search Marketing Survey

Forrester IT

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. This survey will look into the […

Survey 382

How Employees Feel About Coronavirus Now: A PandemicEX Survey Update

Forrester IT

The #pandemicEX survey results indicate that 41% of US workers are now afraid to go to work, compared with 29% two weeks ago. Read more. age of the customer employee experience pandemic promoted

Survey 293

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

How Australian Employees Feel About COVID-19 : Forrester’s PandemicEX Survey

Forrester IT

Forrester’s global PandemicEX survey results are in. We surveyed over 1,800 working adults across Europe and Asia Pacific, including 274 in Australia, to find out how they feel their firms are responding to the coronavirus. Below are some of the most important findings from the survey.

Survey 254

Cloud Security Risks Rise During the Coronavirus Pandemic: Survey

CTOvision

As several organizations are forced to shift to work from home to curb the spread of COVID-19, IT and cloud security professionals are concerned about the security of their cloud environments, according to the “State of Cloud Security” survey conducted by Fugue.

Survey 237

Join our 2019 Search Marketing Survey

Forrester IT

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. This survey will look into the […

Survey 247

Survey Says.

CIO Musings

One chart from a recent survey I did on citizen involvement in local government. Interesting that as many people get information on their local government via word of mouth as by TV and Newspaper. More research to come! 119 Responses from 15 States

Survey 278

How To (Not) Conduct CX Surveys During The COVID-19 Crisis

Forrester IT

Instead of CX surveys as usual, you need to show that you aren’t tone deaf to the unprecedented situation your customers face due to COVID-19. Read how to adjust your survey methods. age of the customer customer experience customer experience measurement customer relationship management (CRM) pandemic promoted

Survey 207

Forrester’s EX Index Reveals What Other Surveys Don’t

Forrester IT

Most engagement surveys in the industry focus on a broad set of factors set against the employee life cycle, from on-boarding to off-boarding. Our survey does.

Survey 219

New Research Survey: Video Technologies For CX And EX

Forrester IT

We’re currently fielding a survey for vendors, end users, and experts who use video technologies. You can take the 10-minute survey here. We’ve kicked off some new research, and we need your help.

Video 329

Forrester’s Global Financial Services Architecture Online Survey

Forrester IT

We’re currently fielding a survey for vendors, end users, and experts that will provide the key input […]. We’ve kicked off some new research, and we need your help.

Uncovering 2020 Digital Experience Priorities: It’s That (survey) Time of Year!

Forrester IT

This week we launched our annual panel survey on Digital Experience (DX) priorities, challenges and strategies. If you’re a leader, decision-maker, or influencer of your enterprise DX strategy, we’d love to have your input: [link] take the survey?

Survey 341

Scaling Agile? Take Our Survey And Learn How To Reenergize The Journey

Forrester IT

I’m very excited to be teaming up with Margo Visitacion on the biennial Forrester State of Agile At Scale Survey. This year, we’ve added a few more questions in areas that we see organizations struggle.

Agile 391

How Employees Feel About Coronavirus: Early Results From Forrester’s PandemicEX Survey

Forrester IT

Our #pandemicEX research project aimed to understand how employees are experiencing the spread of COVID-19. Read results here. age of the customer employee experience risk management security & risk promoted special report

Survey 368

We Passed “Peak Survey Effectiveness” In CX Measurement — What Now?

Forrester IT

This is part 1 of my blog series on the future of CX measurement (read part 2, part 3, and part 4). CX pros can learn a lot from the inverted U theory. It describes that more is better. until it isn’t. This theory is also called the Yerkes-Dodson law, and Malcolm Gladwell […

Survey 376

CEOs Look for Growth Opportunities in 2019 CEO Survey

CEB IT

The Gartner 2019 CEO Survey looked at responses from 473 business leaders from 32 countries. Additionally, CEOs mentioning “digital” within their top five strategic business priorities rose to include 20% of all surveyed.

Survey 281

Survey on Agile Hints at Further Acceleration Under COVID-19

Information Week

Responses show increased adoption of the methodology across more tiers of their organizations and closer ties between business and IT

Survey 122

Windows 10 1809 Security Enhancements and Security Survey

Anoop

Also, you would be able to learn more details about security survey and also need for automation efforts in security operations world. I think the security survey results will give you more […]. Last week Microsoft released Windows 10 1809( and paused).

Survey 113

On An Agile scaling journey? Take our survey to find out how you are doing.

Forrester IT

This year I'm excited to be teaming up with Diego Lo Giudice on the bi-annual Forrester Agile at Scale Adoption survey. In the last Agile survey of 2015 we found that 46% of the respondents are still doing what Forrester calls Water-Agile-Fall ; but not on a path to faster delivery. Our bi-annual Agile survey tracking the health of Agile initiatives for 2017 keeps its focus on the main challenge: Agile At Scale. Agile survey.

Survey 206

PandemicEX Survey: Half Of Workers Confident In Leaders

Forrester IT

Our findings also reveal a confidence gap between managers and executives versus other employees. age of the customer employee experience pandemic promoted special report

Survey 207

Forrester Online Survey: Organize To Deliver And Manage Application Transformation

Forrester IT

Every company faces a central dilemma: how to resolve the standardization and differentiation of its business apps to win, serve, and retain customers. That’s why we are still getting a lot of questions about this report.

Survey 337

Call For Participation: Forrester’s 2020 ECM Panel Survey Is Open

Forrester IT

2020 Global Enterprise Content Management Online Survey is open… and we’re looking for your participation! This survey is intended for?ECM?or?content Forrester’s?2020 content services decision makers and influencers?in in end user organizations.

Survey 210

How Employees Feel About Coronavirus: Results From Forrester’s PandemicEX Survey

Forrester IT

We surveyed a random sample of 470 US adults who work part- or full-time.* The novel coronavirus and the COVID-19 disease that it causes are spreading around the globe, affecting life in more than 100 countries.

Survey 195

Python Beats R and SAS in Analytics Tool Survey

Information Week

In Burtch Works' annual survey of the preferred tools of advanced analytics, data, machine learning, AI, and other quantitative professionals, Python pulled ahead of the pack

Survey 152

5 Ways to Identify User Trends with Surveys

Perficient - Digital Transformation

One extremely useful tactic and a best practice we recommend (and use ourselves) is the regular use of user surveys. Implementing Survey Feedback. Receiving and implementing the learnings and suggestions from surveys is not an overnight process. Survey Tip #4: Use a Survey App.

Survey 106

Cybersecurity: SMBs are keeping up with big companies, according to Cisco survey

Tech Republic Security

Cisco survey finds security experts at mid-sized companies have strong incident response plans and prioritize proactive threat hunting

Survey 162

Call To Participate: ARMA And Forrester Joint Survey Tracking Records And Information Management Trends

Forrester IT

ARMA International and Forrester have partnered once again on a joint survey to track the records and information management (RIM) trends facing enterprises. The insights from this survey will help inform a stream of research […]. ARMA brings a community of RIM leaders together to provide resources, expertise, networking, and guidance for professionals in the space. age of the customer application development & delivery digital business enterprise content management (ecm

Survey 212

Data Science Salary Survey Reveals Market Shift

Information Week

Quantitative executive recruitment firm Burtch Works annual salary survey revealed changes in the job market for data scientists and predictive analytics pros

Survey 110

Join Our 2018 Digital Experience and Organization Survey

Forrester IT

TLDR: Participate in the 2018 Forrester Digital Experience and Organization Survey. Click here to start the questionnaire now, the survey is closing soon! Forrester has fielded a Digital Experience and Organization survey for the past four years. We’ve uncovered key trends such as when software investment priorities swung wildly away from best-of-breed to ease-of-integration. And last year, we […]. digital business

Survey 195

Requesting Your Help With A Survey On Smart Manufacturing

Forrester IT

I’ve written a lot about the ways in which traditional product makers are being transformed by digital.

Survey 224

StarCIO Report: Digital Survey 2019

Social, Agile and Transformation

Several weeks ago, I wrote the article on CIO.com, 5 outdated technology practices that doom digital transformations where I dated several technology practices and suggested others that were replacing them.

Survey 130

Business confidence in managing digital threats low, survey shows

Computer Weekly

Business digital transformation and cyber threats have outpaced enterprise security capacity, a survey has revealed

Survey 171

Forrester's 2016 ECM Panel Survey Is Open - Call for Participation

Forrester IT

Forrester's survey for ECM decision-makers is open, and we're looking for your participation! This survey is intended for ECM decision-makers or influencers in end user organizations. but vendors and consultants -- we would love it if you could share this survey invitation with your customers. The survey will remain open until end of day Monday August 1, 2016. The survey will take approx 15-20 minutes to complete.

Survey 227

Survey On DoD Cybersecurity Rules: And book on The Cyber Threat for all organizations taking the survey

CTOvision

If you are in one of these companies and can provide your firm's views on these topics we would really appreciate you taking this survey. We have designed the survey to be easy and fast to take: Find it here. For more on the DoD regulations and to take the survey visit: CTOvision Survey : DoD Contracting and Cybersecurity Regulations. On 26 August 2015 the DoD promulgated new rules that apply to any contractor or subcontractor that does business with the DoD.

Survey 276

Lots of People Have Weird Digestive Troubles, Global Survey Finds

Gizmodo

A substantial portion of the world’s population deals with chronic and mysterious digestive issues, the results of a large global survey indicate.

Salary survey shows IT managers command big bonuses

Computer Weekly

A Computer Weekly survey has shown the scale of remuneration package that IT managers can expect - with bonuses an increasingly important part

Survey 190

Ordnance Survey to lay groundwork for UK 5G networks

Computer Weekly

The government has asked Ordnance Survey to develop a planning and mapping tool to help determine the future locations of 5G mobile network infrastructure

Survey 184

Wanted: Professionals Involved In Their Firm’s AI Strategy. Take Forrester’s Latest Survey!

Forrester IT

Forrester Launches New Survey On AI Adoption There’s no doubt that artificial intelligence (AI) is top of mind for executives. AI adoption started in earnest in 2016, and Forrester anticipates AI investments to continue to increase. Leaders are quickly waking up to AI’s disruptive characteristics and the need to embrace this emerging technology to remain […].

Survey 248

WannaCry has changed attitudes to cyber security, surveys show

Computer Weekly

Attitudes to cyber security have changed in the boardroom and among staff in the wake of the recent WannaCry attack, two surveys have revealed

Survey 163

Do You Work For A Financial Services Provider? Then Take This Survey!

Forrester IT

Click here (or below) to take the survey and help us give you great research – plus you get a free research report for taking […]. Forrester is conducting research on how financial services companies are using Video to win, serve, engage, and retain customers.

UK workers interested in cyber security, survey shows

Computer Weekly

Many UK workers are interested in cyber security and would consider a career in the field, a survey has revealed, which could help close the skills gap

Survey 158