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Your Next Move: Quality Assurance Analyst

Association of Information Technology Professional

If you have a knack for problem-solving and want to develop and execute software test plans, then quality assurance analyst could be your next move.

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Quality Assurance (QA) In The Context of AI


Quality Assurance (QA) is such a core part of any technology or business delivery that […]. Everyone who has ever worked on a software project knows that you don’t just simply put code and content out to your customers, employees, or stakeholders without first testing it to make sure it’s not broken or dead on delivery.


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Measuring KPIs to Improve Call Center Quality Assurance

Spearline Testing

We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives. Spearline can help you to strike this KPI balance and achieve the universal quality assurance imperative of maximizing CX.

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Hiring Kit: Quality Assurance Engineer

Tech Republic

Quality assurance engineers apply their technical expertise and skills to oversee the entire software development lifecycle, verify the quality of the product and assess the overall user experience against a checklist specified by the client. The post Hiring Kit: Quality Assurance Engineer appeared first on TechRepublic.

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How Can We Stop Under Utilizing a Key User Experience Champion?

Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker

With quality assurance/control already embedded in our development process, what if we expand that role to champion usability and customer delight? Despite this, those building the product itself are often detached from their customers, leading to a gap between vision and execution on the most practical metrics.

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Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Implement a regular QA planning cadence. Measure Results & Feedback.

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AI and Machine Learning Need Quality Assurance

Information Week

They need quality assurance to operate, and continue to operate, as intended. Artificial intelligence and machine learning are not “set and forget” technologies.