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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

What we’re focused on is how we can up-level, upskill, those team members and move them into higher-value jobs, while at the same time push more automation across the enterprise.” As you can imagine, there were a lot of varying systems that were used to run the enterprise for those separate team members,” Ballard says. “We

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At Black & Veatch, a new IT operating model enables digital opportunities

CIO Business Intelligence

became CIO in 2020, he and his leadership team defined a new digital strategy and IT operating model to bring the full force of digital technologies to the company’s customers and employees. We are also able to move resources more quickly across the enterprise. When Irvin Bishop, Jr.

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A new era of Enterprise Content Management (ECM)

CTOvision

Enterprises have rushed to embrace the cloud, driven by mobile and the Internet of Things (IoT), as a way of keeping the invasion of devices connected – spelling the end of ECM as we know it. In addition, how do enterprises support users and business partners for remote and mobile access on both the network and collaborative content?