Toyota transforms IT service desk with gen AI
CIO Business Intelligence
DECEMBER 8, 2023
Centralizing help In 2021, Ballard’s team partnered with AI platform specialist Moveworks to create a central place for Toyota’s 45,000-plus employees in North America to turn for help at work. In the past year, Ballard says AgentAsk has resolved nearly 70,000 issues and accelerated the resolution of about 100,000 more.
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