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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

Centralizing help In 2021, Ballard’s team partnered with AI platform specialist Moveworks to create a central place for Toyota’s 45,000-plus employees in North America to turn for help at work. In the past year, Ballard says AgentAsk has resolved nearly 70,000 issues and accelerated the resolution of about 100,000 more.

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The impact of 5G and cloud on telco capex and opex

TM Forum

The largest change is the increased spending on cloud services, growing from 5% of total opex in 2019 to 12% in 2021. Between 2019 and 2021 the additional 2% opex rise in the energy category represented an additional $30 billion cost for the industry. Cloud-native systems. architectures. AI-enabled software and. approaches.

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The Hacker Mind Podcast: Hacking Industrial Control Systems

ForAllSecure

So there’s a need, a definite need, for information security professionals to have access to industrial control systems -- not virtual, but actual hands on systems -- so they can learn. In a moment I’ll introduce you to someone who is trying to do that--bring ICS equipment to security conferences.

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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

Even though Nvidia’s $40 billion bid to shake up enterprise computing by acquiring chip designer ARM has fallen apart, the merger and acquisition (M&A) boom of 2021 looks set to continue in 2022, perhaps matching the peaks of 2015, according to a report from risk management advisor Willis Towers Watson. trillion in 2020 to $5.16