2025 Development Enterprise Enterprise Systems 
CIO Business Intelligence
DECEMBER 8, 2023
“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. A level-one technician’s job is kind of repetitive and I think most people who are in those roles want to get to level two or three.
CIO Business Intelligence
FEBRUARY 22, 2024
After putting in place the right data infrastructure and governance for ESG reporting, ensuring the enterprise has the right ESG reporting tools in place is critical. It’s a matter of perspective, but from my point of view, CIOs should look at what the majority of people who will use the system are already working in on a day-to-day basis.”
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