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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. A level-one technician’s job is kind of repetitive and I think most people who are in those roles want to get to level two or three.

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Cosmote trials AI-driven NFV energy savings to deliver more sustainable 5G edge computing

TM Forum

The same report expects the energy consumption of data centres to increase by 21% by 2025 as the demand for digital services grows. billion in 2020 to just over $29 billion in 2025. In 2018, data centers alone accounted for. of the electricity demand in the EU28. according to a recent EU report. International Data Corporation (IDC).

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ESG software: 6 tips for selecting the best fit for your business

CIO Business Intelligence

After putting in place the right data infrastructure and governance for ESG reporting, ensuring the enterprise has the right ESG reporting tools in place is critical. It’s a matter of perspective, but from my point of view, CIOs should look at what the majority of people who will use the system are already working in on a day-to-day basis.”