Toyota transforms IT service desk with gen AI
CIO Business Intelligence
DECEMBER 8, 2023
“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. A level-one technician’s job is kind of repetitive and I think most people who are in those roles want to get to level two or three.
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