Remove Agile Remove B2B Remove Change Management Remove Devops
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ServiceNow, CSPs discuss transforming B2B customer experience

TM Forum

Communication service providers (CSPs) are keen to crack the B2B market beyond selling connectivity. The best way to understand how CSPs are transforming their B2B customer experience is to look at what’s motivating them to transform in the first place. ” Justifying the ROI to the managers. How do you empower us?”

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Kimberly-Clark’s business-first approach to digital transformation

CIO Business Intelligence

All this points to a key remit for Kumbhat: overseeing change management to ensure all employees are in tune with the company’s transformation mission. My focus is to make sure that we do not forget the people element of the change and that the organization is ready for change management,” the global CIO says. “We