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ServiceNow, CSPs discuss transforming B2B customer experience

TM Forum

Communication service providers (CSPs) are keen to crack the B2B market beyond selling connectivity. The best way to understand how CSPs are transforming their B2B customer experience is to look at what’s motivating them to transform in the first place. ” Justifying the ROI to the managers.

B2B 130
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Sysco’s recipe for growth centers on IT

CIO Business Intelligence

Recipe for Growth, for which Sysco has earned a 2023 CIO 100 Award for innovation and IT leadership, is based on applying B2C principles to Sysco’s B2B business, and calls for the company to grow 1.5 Like most companies, Sysco traditionally ran its B2B e-commerce business in a bulk reordering fashion.

B2B 73
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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

agrees that APIs remain relevant in today’s tech landscape, especially for B2B connections. “In There’s the additional need to simultaneously manage changes throughout various API lifecycles to retain reliable integrations. Managing APIs is similar to managing building software,” says Busse.

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What Brought Me Back To Forrester: Our Market-Leading Engagement Around Emerging Technologies

Forrester IT

It is such a pleasure to be back at Forrester, especially now when our firm is actively embracing and helping you, our customers, leverage new technologies to innovate and differentiate your business.

Strategy 186
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Kimberly-Clark’s business-first approach to digital transformation

CIO Business Intelligence

All this points to a key remit for Kumbhat: overseeing change management to ensure all employees are in tune with the company’s transformation mission. My focus is to make sure that we do not forget the people element of the change and that the organization is ready for change management,” the global CIO says. “We

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List of the world’s top female futurists (Update #5)

Trends in the Living Networks

At the market research firm she specializes in the future of finance, working mainly with brands in B2B and financial industries. Cahill’s background in psychology, app creation and change management has seen her develop experiential learning and simulations for over 20 years.

Study 148