Agile B2C Operating Systems Video 
TM Forum
NOVEMBER 11, 2021
Typically, CSPs use KPIs to measure customer experience and drive operations to achieve the best results, such as low call drop rate, fast download speeds, low latency, no video freezes, plus efficient support and fast billing. The members of this project worked together to create an Intelligent Experience Operations system.
TM Forum
SEPTEMBER 30, 2021
Meanwhile, Chinese carriers have acquired more than 200 million consumers thanks to the innovative experiences provided by digital services such as video ring-back tones (VRBT) and New Messaging. We have discovered that a number of common challenges in digital services and business operations: Lack of differentiated services.
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